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IMT Monterey Ranch

4701 Staggerbrush Road, Austin, TX 78749
78%
305
Reviews
78%
Apartment Rating
61%
City Average
07/07/14
Verified Resident

The leasing office is super friendly and helpful, but the actual move in experience leaves much to be desired. Very unpleasant as many items in the apartment were broken or dirty. The exterior lighting on my floor just flickers all night,… Full Review ▶

Manager Response
06/27/14
Verified Resident

So far it is good. It needed me to typed 200 characters before I could press the finish button. No complaints so far. Everything is good about the apartment. There are some insects outside in the parking area, maybe periodic insecticide… Full Review ▶

06/23/14
Verified Resident

great. Community is well maintained except the Laundry area. Laundry room is always dirty. But I am happy with my apartment and it is very convenient for me to go to work from here. Shopping mall is close by and Sunset… Full Review ▶

06/20/14
Verified Resident

There are many families living here, the pools get real crowded, and so does the fitness room (hot). Parking is difficult too, very small spaces. Various nationalities and ethnic backgrounds living here. A lot of amenities are provided.. Full Review ▶

06/17/14
Verified Resident

Love it so far....just don't raise my rent anymore. I like that it is dog friendly and that it is clean and near a school. My only problems are sometimes it takes a while for maintenance to come fix a problem… Full Review ▶

06/13/14
Verified Resident

Overall I am happy with Apartment, staff & community. Pool, volleyball, theater & kids garden activities are nice. My daughter like it very much. Some issues related mosquitoes that we have to deal with, may Apartment staff can do something about… Full Review ▶

06/13/14
Verified Resident

My experience with IMT has been good. The staff at the office and the staff for repairs have been great. We could use more attention to our pools and facilities and as well top make sure that there are only residents… Full Review ▶

06/12/14
Verified Resident

As stated previously, a crazy female neighbour threw rocks at my cat, and cursed at me multiple times. ----- gave me apartment lease violations for not putting my cat on a lease (which is illegal in Austin) and refused to renew… Full Review ▶

06/09/14
Verified Resident

very nice area to live in. staff is very friendly, never have any problems with people around here, just wish they would update the apartments, to plain and out dated for such a nice area. They keep the landscaping well up… Full Review ▶

06/06/14
Verified Resident

I choose this community because it seemed very family friendly and it has lived up to it. The staff is responsive and the property is well kept. The variety of amenities are a plus and I enjoy having the playscape and… Full Review ▶

06/06/14
Verified Resident

Excellent apartment with friendly neighbours and great maintenance staff. The location is very central to many shopping areas and important access roads. The only drawback is (of course a minor one!) certain utilities are really old. But still they are replaced… Full Review ▶

Manager Response
06/04/14
Verified Resident

I have lived here since 2009, with no area problems. I go walking at six in the morning, with no issue. The people at IMT has been helpful with any concerns I may have. They have lots of activities plan for… Full Review ▶

06/02/14
Verified Resident

I like this apartment. It is close to work and convenient. I like the staff here as well as the air conditioning. I don't think this review section should enforce 200 characters. I think that I like the apartment and I… Full Review ▶

06/01/14
Verified Resident

Great Experience. Moving in here was extremely fast and I'm completely satisfied. The apartment is great and the community seems to be really good as well. I like the fact of having a gym, pools, basketball and tennis courts since I… Full Review ▶

05/27/14
Verified Resident

Great place to live. Grounds are very nice well kept every week. Neighbors are friendly. A lot of families live in this community. School is located close apartments easy access for kids. Overall great place for small family or single business… Full Review ▶

05/26/14
Verified Resident

all things here are fine except entry gates.. most of the times gates are not working properly and it would be better if they work well and if IMT can provide clicker based (remote control) mechanism for gates.. and would be… Full Review ▶

05/24/14
Verified Resident

Maintenance never completed, twice I have asked for a broken door to be replaced and twice the request has been ignored. I have only received a handful of emails asking me how it went, I complete an average of 0 surveys… Full Review ▶

Manager Response
05/21/14
Verified Resident

This is a generally decent place to live. It's a quiet neighborhood but the age of the apartments shows and there hasn't been any updating. Additionally, the trash and parking situations are bad. Parking is cramped and the spaces are narrow.… Full Review ▶

05/19/14
Verified Resident

nice and very quite community, the IMT staff is very helpful, love the boot camp provided by the apartments, great location for shopping and taking a long walk, the pools are always clean as well as the apartment grounds, all around… Full Review ▶

05/16/14
Verified Resident

Love living here! Hope my rent stays at a decent price so I can stay there! I feel as if the grounds could be kept a little cleaner between the units. It would be nice to have an exterminator come by… Full Review ▶

05/15/14
Verified Resident

Like living here but if rent goes up again will have to move don't h have to worry about vandalism can walk complex with no worries don't like the mail coming so late not that far from my moms house Wish… Full Review ▶

05/14/14
Verified Resident

Great Full Review ▶

05/14/14
Verified Resident

Over all good but not very good. The apartments get lot of noise from the apartments above. I dont know why that is. It may be due to very thin ceilings. There is only one garbage disposal area. So a lot… Full Review ▶

05/13/14
Verified Resident

The place is great, staff is polite and efficient and the apartments are very good. I had problem with the air conditioning engines being located right at the bedroom window which make impossible a good night sleep. There is great entertainment… Full Review ▶

05/09/14
Verified Resident

This is an older, run-down apartment complex. The service is minimal and the quality is mediocre. Apartment prices are high in Austin, because the occupancy rate is so high. Even so, it seems like these apartments are over priced and the… Full Review ▶

Manager Response
05/09/14
Verified Resident

This is very annoying. I don't want to spend my time writing 200 characters. This is very annoying. I don't want to spend my time writing 200 characters. This is very annoying. I don't want to spend my time writing 200… Full Review ▶

05/05/14
Verified Resident

Worst customer service I have ever experienced. Problems are never solved, no calls back. After calling and calling, they finally schedule and don't show. I have been to many apartments around Austin and most are a lot better. This is typical… Full Review ▶

Manager Response
04/30/14
Verified Resident

I love this place! It's not fancy, but it's homey and laid back and I feel very safe here! Our apartment is cozy?love the floorplan and facing the greenbelt. They actually replaced all of our carpet and kitchen countertops before we… Full Review ▶

04/30/14
Verified Resident

MY STAY IS GREAT, I LOVE THE AREA AND ITS' CLOSE TO EVERYTHING. THE PROBLEM IS THE MAINTANCE STAFF AND HOW SLOW THEY ARE IN FIXING PROBLEMS AND COMMUNICATIONS SKILLS ARE THE WORST. THAT IS THE ONLY PROBLEM, ITS SEEMS AS… Full Review ▶

04/30/14
Verified Resident

I enjoy living here - the staff are courteous and any problems (rare) are handled quickly and professionally. The apartment is beautiful and the grounds and amenities are well maintained. My only complaint is the lack of parking when everyone is… Full Review ▶

04/28/14
Verified Resident

Overall, an excellent community with good amenities and access. The grounds are beautiful, lots of pools throughout the complex, amazing fitness facility, etc. Maintenance is 50:50 though, with certain individuals being excellent and others not so. This could be solved with… Full Review ▶

04/23/14
Verified Resident

We moved in last week and experience is good so far. Apartments are good and staff is very courteous and helpful. Maintenance requests are completed on time and we are really impressed with the work. Overall we are happy to move… Full Review ▶

04/22/14
Verified Resident

Loud Neighbors? Small amount of parking ?Escalating rent? You WILL find that to be a problem in any apartment community. As far as my experience at IMT it's very rarely a problem. Sure, every once and while I'll hear my upstairs… Full Review ▶

04/17/14
Verified Resident

ESPECIALLY APPRECIATE THE "KID-FRIENDLY" ATMOSPHERE AND SERVICES THAT INCLUDE THE SUPERVISED KIDS ROOM WITH STRUCTURED BIRTHDAYS--ALSO APPRECIATE THE YOGA CLASSES AND WELL KEPT GYM FACILITIES--ALSO LIKE THE BICYCLE TRAILS AND EASY ACCESS TO SHOPPING Full Review ▶

04/16/14
Verified Resident

It's just about an ok apartment complex. Only reason staying here is that it has good proximity to S Austin and to my office. Too many negatives than positives to talk about the apartments here. It's not just the maintenance work… Full Review ▶

Manager Response
04/16/14
Verified Resident

It is nice and quiet most of the time. Property is well maintained and staff is very friendly. There are a lot of free classes and amenities for all members of the family. Nice swiming pools, and playgrounds for kids. I… Full Review ▶

04/09/14
Verified Resident

this is a good community and good school district. These are expensive for the floorplan compared to other apartments. There can be a microwave oven provided in the apartment as every other apartment provides it. one reason i have seen why… Full Review ▶

04/09/14
Verified Resident

i've liked it so far. The community is pretty close to shopping centers, restaurants, and close to work. I'd like to be able to use all the kettlebells and the other barbells stored at the fitness center. better appliances would be… Full Review ▶

04/08/14
Verified Resident

Staff is very good. Apartment community is clean. Maintenance Services are very fast. Totally safe community. Gym and Pools are Clean. People are good. Church and School as well are nearby. Lot of trees inside. Overall best community tos stay here.… Full Review ▶

04/04/14
Verified Resident

These apartments are in a good location, within minutes of Austin and nearby businesses. My building is quiet during dark hours, which I appreciate greatly. Parking is not too bad, there is always a few open spaces near my building. The… Full Review ▶

04/02/14
Verified Resident

Satisfied, including the apartment home and experience as a resident at this community as compared to any other apartments. Convenient access to shopping, entertainment, restaurants, schools, public transportation, major roads, etc.Speed and quality that service requests are handled by the maintenance… Full Review ▶

04/01/14
Resident

I have had several terrible experiences with the resident services here, and their manager ------- was by far the worst. Do not live here, as the quality of the apartments are poor and they cannot fix their own mistakes. They will… Full Review ▶

04/01/14
Verified Resident

I'm thoroughly happy here. I feel like I have a good rapport with the office staff and my service requests are always handled in a timely manner. This is a great community. The only thing I'd change about it is that… Full Review ▶

03/31/14
Verified Resident

I have enjoyed living here. My only complaint is that one of my neighbors often puts her dog out on the balcony and closes the door so then the dog just sits outside barking non-stop and I can hear it even… Full Review ▶

03/28/14
Verified Resident

The community has good amenities. It is quiet and we hardly ever hear our neighbors. I only wish the maintenance staff knew their work better and were more professional in their attitude. The close proximity to grocery and shopping is another… Full Review ▶

Manager Response
03/24/14
Verified Resident

apartment had some issue at moving and thee have been a few since shut over all not bad. it is a little over priced.?rrrrrrrrrrrrrrrrrrrrrrrttrrttrtrrrtrrtttttttttttttt Full Review ▶

03/19/14
Verified Resident

So far so good, but I have only been here 4 days :) We submitted a maintenance request and it was acted upon quickly. There is still one minor problem as I noted on the previous survey. If a staff member… Full Review ▶

03/18/14
Verified Resident

Very pleasant community, friendly staff, quick maintenance response, easy access to work, restaurants, shopping stores, clubs, movie theaters, activates both for family and children, clean swimming area and rec hall availability. Excellent place! Full Review ▶

03/17/14
Verified Resident

Wonderful office staff, very friendly and responsive to tenant requests. Maintenance prompt and professional. Great community activities. Clean pools and fitness facilities. Walls adjoining neighbors are thin - only complaint about this property. Full Review ▶

03/16/14
Verified Resident

Loud children, thin walls, dangerous speed of cars in parking area, parking spaces too narrow. Barking dogs are a nuisance occasionally. I like my apartment, the location is fine for access to roads and to shopping. The staff is friendly and… Full Review ▶

03/07/14
Verified Resident

I reported creaking in my ceiling and was never advised that the issue was closed. I complained through survey and then the issue was confirmed. Poor customer service is what this experience was. I would not recommend this complex to anyone… Full Review ▶

Manager Response
03/06/14
Verified Resident

Overall, it's a nice apartment complex. It's a large set of apartments spread out over a fairly big area. There are normal issues here you would find in most any apartment community (loud neighbors or walls that can seem thin, maintenance… Full Review ▶

03/05/14
Verified Resident

The kitchen desk materials were not good. Even it comes out by nail. Lights and fan were not there in the appartment for the bed room. Have been asked for extra price.Should have more trees in between lane of houses. Rest… Full Review ▶

03/05/14
Verified Resident

She offered assistance if ever the issue has not been resolved immediately. When I emailed, even if she's on PTO she answered my email when she was available. It was always a pleasure working with you guys. Even if I am… Full Review ▶

03/03/14
Verified Resident

Shortcuts taken all around. Make ready was horrible, have had to have numerous fixes because of it. Management seems to like to mask problems instead of fixing them. I was actually made to vacate my apartment with both my dogs for… Full Review ▶

Manager Response
03/03/14
Verified Resident

IMT MOnterey Ranch has been a great place to live. I have loved the community and all of its amenenties. The office staff is great and the maintenance crew is as well. I would definitely recommend this location to any friend… Full Review ▶

03/01/14
Verified Resident

Very good apartment in austin, It is nice and clean, very friendly in staff members and my son like kids club , good swimming fool and play ground , totally I was very happy in this apartment , maintenance people also… Full Review ▶

02/27/14
Verified Resident

So far, everything at my or in my apartment and in the whole community has been very excellent. No big problems at all. I absolutely love living here. I thank you very mych for guving me the opportunity to live at… Full Review ▶

02/26/14
Verified Resident

The staff at monetary ranch are always friendly and helpful. They are very dependable and have responded quickly to all needs. I feel this apartment complex is a safe environment for my children to grow in. My only request or suggestion… Full Review ▶

02/24/14
Verified Resident

There has been a few inconsiderate residents that do not obey the quiet time hours. They also have difficulty parking properly in the parking spaces. It has been better recently due to the main culprit not being around as much over… Full Review ▶

02/21/14
Verified Resident

We love IMT. It's clean and well maintained. If there is a problem, the maintenance staff attends to it very promptly. The staff is really awesome! The online payment system makes payment easier. There are lot of community events throughout the… Full Review ▶

02/19/14
Verified Resident

It's been a wonderful experience. The cost of living on the property rises each year, yet no upgrades have been installed in the units. Pits a quiet and comfortable community. The maintenance staff and residential personnel are always polite. Full Review ▶

02/19/14
Verified Resident

It is a great community to live in. Would be better if the kitchen was more spacious. And the service is great. Also the bath tub needs to big bigger. Laundry room is good. Accessible to many other places and also… Full Review ▶

02/18/14
Verified Resident

I really like it, only on common areas there are no electricity plugs for charging phones or lights Great landscaping and grass control, Pest control for ants only is a gap, needs to check for a stronger ant killer or any… Full Review ▶

02/18/14
Verified Resident

There are bedbug in apartment. so its not good idea to move into this community. I will not recommend other friend to move because of bedbug issue because its very annoying if you find bugs on first day and then treatment… Full Review ▶

Manager Response
02/18/14
Verified Resident

I like the location which is near restaurant, highways, shopping. I enjoy the amenities such as the pools and the gym, and the classes that are provided to tenants. The staff is very friendly and responsive to any request I may… Full Review ▶

02/18/14
Verified Resident

First Class from the start. All the staff has been attentive and helpfull. Even the maintenance staff helping me get around the property and showing me where mailboxes and trash compactors are located. Handling my gate key by residence services. Full Review ▶

02/11/14
Verified Resident

This is a clean complex with very friendly staff and attentive maintenance. A large community pool, a couple of movies per month in the theater room and free weekly tennis lessons make this an exceptional place for kids as well. And… Full Review ▶

02/06/14
Verified Resident

excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent Full Review ▶

02/03/14
Verified Resident

The heating system is kind of messed up for a building this new. Our bedroom stays cold, and our son's is hot. The laundry room is the warmest, and needs heat the least! The filter needs changing a lot, which is… Full Review ▶

02/03/14
Verified Resident

I was very excited to move in, until I did and I realized how poorly the apartments were maintained. The appliances, fixtures, flooring, windows not what I expected for what I am paying. Parking is horrible. I have really been disappointed.… Full Review ▶

Manager Response
02/03/14
Verified Resident

We moved in with our two boys in aug 2012 and we love it!! The pools are so nice along with the indoor basketball court! The have a theather and do movie night which are kids also love. They keep the… Full Review ▶

Manager Response
02/02/14
Verified Resident

I am very satisfied with my stay so far. I love the office team! They are awesome! It is a little noisy from my upstairs neighbors but that is apt living. Driving my trash to the compactor is not fun. I… Full Review ▶

01/30/14
Verified Resident

I have lived at Monterey Ranch for almost three years, and I have enjoyed my time living there. I must say that even though I have enjoyed living there it is getting harder to stay due to rent going up each… Full Review ▶

01/27/14
Verified Resident

Just moved in - the condition of the apartment I moved into was fabulous. Well maintained, everything working. The community grounds are well-kept also. Leasing office staff friendly and knowledgeable. 1 bedroom apt is spacious and well laid out. Full Review ▶

01/21/14
Verified Resident

Generally IMT has one of the best maintenance service I have ever had, community is pretty quiet and I always find parking, maintenance is always excellent..the only issue I have is the outside hallway hasn't been cleaned in a long time,… Full Review ▶

01/17/14
Verified Resident

When I moved in my fridge didn't work correctly. Shortly after, I had mold growing in my pantry and it was a hassle for them to fix it. My AC broke down on a summer night and so did the replacement,… Full Review ▶

Manager Response
01/16/14
Resident

Moved in thinking it was a great location. Horrible quality apartments. Faucets leak, Mold problems, Heater/AC breaks. Maintenance is pitiful. They take weeks to fix even simple issues that will take few minutes. I was impressed with the facilities (before I… Full Review ▶

Manager Response
01/16/14
Verified Resident

For the price and convience the apartment is in a good location for access to downtown and local shopping. Full Review ▶

01/16/14
Verified Resident

I think the only thing that can be improved in maintenance services is for them to inform us that the fix has been applied successfully and if the door has been properly closed upon their exit so that the household will… Full Review ▶

12/24/13
Resident

THEFT,BREAK-IN, WORST apartment ever lived in 10 years...the 50" big screen 3D TV was stolen in the day light breaking the apartment front door on the same day 4 apartment were broken in..worst thing we were out of the city and… Full Review ▶

Manager Response
12/19/13
Resident

Horrible apartments. I struggled with bed bugs during college and I wished I never experienced such hell again. At IMT Monterey ranch I am back to that hell. I tried to move to a different apartment but they wouldn't let me… Full Review ▶

Manager Response
12/16/13
Verified Resident

Beside some misunderstandings at the beginning. Had some unpleasant surprise fees and problems with some appliances such as bath tub and refrigerator. The amenities are nice and the neighborhood seems nice. I am satisfied with the apartment. Full Review ▶

12/16/13
Resident

We were staying here for few months while we were in the process of selling our old home and buying a new one. Here are our observations: 1. Water, Sewer and Trash charges are ridiculously high adding to your monthly rent.… Full Review ▶

Manager Response
12/15/13
Resident

Do not be fooled by the Ratings! Just look at the previous ratings pattern. You can clearly see that somebody working there is going in every few days and writing false glowing recommendations. This place was horrible, I was let out… Full Review ▶

Manager Response
12/15/13
Verified Resident

Quiet. the staff is caring and very professional. Full Review ▶

12/13/13
Verified Resident

Very clean, quiet and well green belted. condition of my apartment is pretty good. I moved in the summer and I felt the neighborhood is like a little garden. Staff here is responsible and very friendly. Full Review ▶

12/11/13
Verified Resident

I was looking around to find good location which has a lot of aminities such as pool and gym and of course easy transportation and the best thing of all is near to walmart for shopping. Really i like this place.… Full Review ▶

12/10/13
Verified Resident

This complex is great. Well staffed and great grounds. There are plenty of amenities for residents and their children. It's always clean and the residents are courteous! The rents are too high for what you get inside your apartment though. Full Review ▶

12/07/13
Resident

I have been a resident of IMT Monterey Ranch for one year and I would like to say what a wonderful job the staff,that I have been associated with, is doing. My first experience was with Tristan in the leasing office,… Full Review ▶

12/07/13
Verified Resident

Level of noise heard when inside your apartment home (neighbors and stairs when someone walk I can't sleep I'd like to move to 3ed floor its my 3ed week in this apartment and I really like except of the noise Best… Full Review ▶

12/05/13
Verified Resident

Prompt in attending maintenance request when required. Good community. The apartment staffs have helped smooth move-in though I was in India when I reserved this apartment. Thanks for the service offered! Full Review ▶

12/02/13
Verified Resident

The maintenance guy rocked. But the delay sucked. I shouldn't be FORCED to write 200 characters in order to be able to submit these comments. It's micro-managing and makes me want to never fill out a survey again. Geez. Full Review ▶

11/25/13
Verified Resident

This is a wonderful community. The neighbors are all courteous, the staff is great, and you can't beat the schools in the area. If I had one complaint, it would ge the rent increases. If I had known I would be… Full Review ▶

11/25/13
Verified Resident

This complex is overall pretty good. The office staff has always been nice & the maintenance staff have responded to my requests quickly. I've read pretty harsh on-line criticisms of the maintenance staff, but I think they are unfair. For example,… Full Review ▶

11/25/13
Resident

In the five years living at Monterey Ranch, the staff have always been friendly and helpful. Maintenance repairs have been quick and efficient. Would recommend to friends. Full Review ▶

11/21/13
Verified Resident

I have been very satisfied with all my experiences while living here at this community. Just last month I resigned my lease. I feel that I spend my very hard earned money to live in a nice place to live1 No… Full Review ▶

11/13/13
Verified Resident

The common areas are dirty because of the lack of maintenance. Lack of maintenance to gates and this causes noise. There are some spots in the common gardens that look not good. Cleaning service is needed in the garbage areas. Full Review ▶

Manager Response
09/08/13
Resident

Warning bed bugs. This place is infested and they refuse to treat. There are four mattresses in garbage currently. Brought in brand new furniture and two weeks later the bites started. Don't risk having to throw everything away. Full Review ▶

Manager Response
08/25/13
Resident

Terribly maintained on the inside! Dust, Dust and more dust! The carpet has 7 year old stains that can not be cleaned away. There are yellow stains that need to be bleached in order to keep what was tested as mold… Full Review ▶

Manager Response
08/20/13
Resident

Great property and convenient location. maintenance is great and there are a lot of amenities and activities this place offers. Full Review ▶

06/24/13
Resident

I have lived here for a year, and I just renewed my lease. Its a nice and quiet complex, and the maintenance staff has always taken care of my needs. From putting up my fan - to right away assistance when… Full Review ▶

05/20/13
Resident

Staff was excellent. Helpful & knowledgeable. Damage to my kitchen floor was fixed the day after I reported it. My unit is extremely clean. Priced right I might add. Layout is well thought out. This property is located very close to… Full Review ▶

05/06/13
Resident

The staff are not helpful and a pain to deal with. Maintenance is a nightmare and they use very cheap quality fixtures to repair. Dog poop everywhere. Security is a concern because people claiming as salesmen knock on the door all… Full Review ▶

Manager Response
04/13/13
Resident

Its an OK place. But I would prefer some place else. I think these apartments are definitely overpriced for the amenities they offer. Haven't moved out yet so cant comment on they fines they levy while moving out that lot of… Full Review ▶

Manager Response
04/10/13
Resident

3 things before you move in: 1. Be ready to get screwed and pay them over 1000$ when you move out. Happened to almost everybody that I know who moved out and now has happened to me. You will have to… Full Review ▶

Manager Response
02/18/13
Resident

Excellent deal for price of rent. Plenty of amenities, craft times for toddlers at the kids club, and I like that I can pay my rent online. Also the maintenance here is top notch and they always respond to our requests… Full Review ▶

02/18/13
Resident

Going on 5 years of living in IMT Monterey Ranch. Have not had any problems and my maintenance issues get resolved in a quick and timely manner. Maintenance and Office staff are always friendly. Location is good since I work out… Full Review ▶

01/20/13
Resident

I moved here, sight unseen over the phone. My best explination of this place is....it's ok. (I still live here & haven't dealt with the move out process others have mentioned getting screwed over on). The location is convenient to most… Full Review ▶

Manager Response
11/10/12
Resident

I lived here for 2 years and the experience was good. Great location for kids to go to school and easy access to highways. Only issue I had with this place was the rent will continue to go up by 70… Full Review ▶

10/25/12
Resident

I have lived at IMT Monterey Ranch for over a year and this is the best apartment experience I've had since I've moved to Austin two year ago. Not only is the location absolutely ideal, but the staff at the office… Full Review ▶

10/06/12
Resident

I've lived at this apartment complex for 7 years. It is conveniently located not only because it is near Mopac and 290, but also because it is literally across the street from a middle school and high school students and elementary… Full Review ▶

09/27/12
Resident

I've lived here for 2 and a half years and love it! The location is great because it's on 290 and Mopac, which means I can cut across to I-35 with ease and I can also head up Mopac and be… Full Review ▶

09/26/12
Resident

I love the workout classes and my son goes to the Youth Swim Classes and has learned how to swim while we've lived at the property . Full Review ▶

09/26/12
Resident

I have been here for 3 years and i enjoy the pieaceful setting. I like the way my concerns have been adressed. I think that i will renew my lease as it is to stressful to move and i have no… Full Review ▶

09/26/12
Resident

I love this apartment complex. It is like living in a resort area. So many amenities and great friendly staff. The grounds are well maintained. Customer service is very prompt and professional. I really enjoy living here. Full Review ▶

09/26/12
Resident

The apartments are great. All the pools are very nice and the property is kept stunning . Full Review ▶

09/26/12
Resident

I've lived here for almost a year now and have no complaints. The complex is nice, and the amenities are by far the best and most I've seen in one complex. The leasing staff was great when I chose to live… Full Review ▶

09/25/12
Resident

We moved in about 4 months ago and so far things here are really nice. We did have an issue with our a/c a few days ago but that was fixed quickley. The guys that came by to fix the a/c… Full Review ▶

09/23/12
Resident

I like that the community is pet friendly . Me & my dog henry love to take walks on the hike & bike trail . And usually go in to the office where they have treats for my dog. Full Review ▶

09/23/12
Resident

I have lived here for over a year now and have put I. Service requests and just the facilities which are quite aduquate. When I have had questions the staff has been friendly and helpful. I m planning to renew my… Full Review ▶

09/22/12
Resident

I love this place!! I moved in a few months ago, and everything has been great. I have friendly neighbors, it's super dog friendly, and the hike and bike trail is a great plus. The office has a precious little doggie… Full Review ▶

09/21/12
Resident

I Love Playing On The Tennis Courts and The Keep Eveything Is Kept So Nice .. Full Review ▶

09/21/12
Resident

Great location for me...very close to work and easy to get on 290 or mopac.also love features like indoor basketball, tennis courts and sand volleyball and multiple pools. the kids walk across the street to the middle school. Full Review ▶

09/21/12
Resident

Just moved from LA and live it is far. The leasing staff was awesome and I live the gym. Full Review ▶

09/11/12
Resident

We just moved into this community on Sunday and are very excited about being here! Our apartment is wonderful, contemporary with an open layout. We're relocating from a big city so finding the right apartment & location was extremely important to… Full Review ▶

09/01/12
Resident

Resident center- This is a great place to stay. People at Resident center are very helpful, especially Olga. They have helped me get through all situations including sublet, month to month lease, and now closure. Maintenance- Maintenance is good. I was… Full Review ▶

08/27/12
Resident

I just recently moved here and while the amenities are great, the biggest factor for me was how well the staff treats people. I wasn't sure I wanted to move to this exact complex but the guy who signed my lease… Full Review ▶

08/27/12
Resident

The staff in the offices here at IMT is incredible. They are never stressed and never annoyed. In the apartment complexes I have lived in before, the staff is ALWAYS impatient and unfriendly. The change is entirely appreciated. Lindsey and Olga… Full Review ▶

08/25/12
Resident

A number of things have gone wrong in my first month here: - Clubhouse wifi has been down for a month - Pool closed for a week - gate access code for guests took 3 tries - Movie night cancelled -… Full Review ▶

Manager Response
07/27/12
Resident

I just moved in here, and it has been a very pleasant experience thus far. The leasing office was very helpful and informative when I first started looking, and all of the amenities they have sold me on renting here! The… Full Review ▶

07/20/12
Resident

Excellent staff, especially maintenance staff. Full Review ▶

06/28/12
Resident

I lived at IMT and the previous management company before that for 5 years and I'll tell you my honest opinion. I liked living there. It was close to where I needed to be, the pricing was pretty fair, and we… Full Review ▶

06/16/12
Resident

I've been living here for almost 5 months and i have absolutely no complaints so far. I'd say if I HAD to say anything negative, it would be that I have to drive to the trash since there are not many… Full Review ▶

06/15/12
Resident

I have lived here for about a year now and really enjoy all of the amenities this community has to offer. There's always something different you can do here and it's very close to 290 and Mopac for highway commute. The… Full Review ▶

06/11/12
Resident

I recently moved to Austin and wanted to find an apartment that was close to everything I needed for my day to day activities. I love the staff here. I have had a few issues but they are quick to fix… Full Review ▶

03/05/12
Resident

Here are my thoughts after 1 year of stay: 1. Rent went up by 30% during renewal which was shocking. 2. My encounters with the management during initial lease signing was good. But my interactions with the residential services was bad.… Full Review ▶

01/14/12
Resident

I have lived here for 2 years and still love it. The location is amazing-I feel like I am not more than 15 min away from everything I enjoy doing in Austin. For an older complex, it is very well kept… Full Review ▶

12/14/11
Resident

I lived there over 3 years ago. I have no experience with IMT management. I lived there when it was an Archstone property. I still wanted to comment on the community though. We lived in the canyons. I was on the… Full Review ▶

11/29/11
Resident

My husband and I started looking for an apartment in the Austin area seeing how he just got out of the military. We went through the apartment guide books and websites and stumbled onto IMT Monterey Ranch, and instantly fell in… Full Review ▶

11/28/11
Resident

The apartments look nice but the prices seem pretty steap for how little of living space you are given. Have had to call Maintenance a numerous amount of times, part of the reason being they don't fix it the first time.… Full Review ▶

11/02/11
Resident

I am just going to start off by saying that I probably the best type of person to take advice from about this complex. I am a college student, so I never really care about things too much. I am not… Full Review ▶

09/21/11
Resident

At first when you tour the grounds they are great-- the staff, the pools, the fitness room, the indoor basketball court. The lies started with the leasing agent who showed us a fantastic 2 bedroom apartment. When you move in, you… Full Review ▶

09/02/11
Resident

LIARS, CROOKS, DECEIVERS! STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!!!! It seems great whenever you are taking to the demo shown around and then won over by the amenities offered at this apartment complex. Unfortunately once you start… Full Review ▶

08/06/11
Prospective Resident

First of all, waited for over 30 minutes the first time I went. Only had one staff member who was actually showing units on a Saturday, unacceptable. Another staff was on lunch, and another was just milling about not doing anything.… Full Review ▶

05/26/11
Resident

service suck stuff worest Full Review ▶

05/25/11
Resident

People obviously have different perspectives, but mine have been (mostly) positive. First thing you must realize, IT'S AN APARTMENT. You WILL hear your upstairs neighbors, and unless you want to spend $5K on a 2 bedroom, that will happen everywhere. With… Full Review ▶

04/29/11
Resident

This management does nothing about the appalling trash situation. They do not have any trash bins inside the complex and will promptly issue a fine if you even have a cigarette butt thrown outside your apartment. They only have 3 trash… Full Review ▶

04/21/11
Resident

We relocate often and are currently looking for an apartment in Jacksonville, FL which has been an absolute nightmare. I looked at the reviews on Monterey just out of curiosity while I was researching for the new apartment. I am really… Full Review ▶

04/11/11
Resident

I have lived all over Austin and this place is very nice. The guys in the front are friendly when I come in for my free coffee.I can use their printers, computers, and fax machines (so I dont waste any money).… Full Review ▶

04/05/11
Resident

This apartment community is absolutely huge. They only have three trash compactors. So an average person has to drive about half a mile to throw their trash. This makes managing trash a nightmare.Imagine taking out your car everyday just to throw… Full Review ▶

01/09/11
Resident

I just moved in and put in a service request, I could not believe how quickly maintenance arrived to take care of the problem. I am inpressesed so far Full Review ▶

01/03/11
Resident

To say the least, I definitely don't recommend moving here. The apartments might appear to be nice, but it is a facade. The walls are so thin, you can hear the person's disposal next door, the toilet above you flush, the… Full Review ▶

12/14/10
Resident

Office? Two-face, acting friendly to you make you feel welcome and get you sign lease, when you are move-in, they turn nightmare! Parking? Crazy and full parking! You will not find space parking, you will has walk far to gate Neighbor?… Full Review ▶

10/31/10
Resident

The Management is either posting these reviews or bribing residents to write them. The apartment is fine, nothing spectatular, and quite cheaply built, but the renewal terms stink. They lure you in at a cheap rate then jack up your lease… Full Review ▶

09/30/10
Resident

They will screw around with you during renewal. The prices are higher than the market rate. Make sure you ask them the current market rate. Also, -----, the manger will challenge you to leave if you are not happy. They don't… Full Review ▶

09/21/10
Resident

I lived here for a year in 2008 and had to move back to Philadelphia for a year. I loved this place so much the I left my furniture in storage across the street. When I returned in 2010, I knew… Full Review ▶

09/21/10
Resident

I have not been here long, but I love the amenities here. The fitness center is great and has free clases. There is even an on site personal trainer you can hire-great alternattive to a Gym membership. Sure the walls seem… Full Review ▶

09/21/10
Resident

I just went into the Resident Office yesturday to put in a service requests.WOW! it looks amazing and what a differance from the way it used to look.I love it and i love this place Full Review ▶

09/16/10
Resident

I have only been here for a month and a half but I have to say so far it has been extremely pleasant. When I have had minor problems they have been taken care of immediately. The only thing I could… Full Review ▶

08/06/10
Resident

I cannot say to much that is not good about this apartment complex,and I am not management. Great location easy access to mopac and 71, close to stores, no parking issues, I live on an end unit 3rd floor never hear… Full Review ▶

07/06/10
Resident

I have been a resident of Archstone/IMT Monterey Ranch for just over a year, and have had no serious issues to speak of. I realize that this is apartment living, and spent 3 years in various apartments and townhomes throughout college.… Full Review ▶

06/26/10
Resident

i recently attended a kickboxing class at Monterey Ranch he inrutor was fantastic i tnk it s a great benifit the community offers this free of charge to their residents.Iam going to attend another class next week Full Review ▶

06/25/10
Resident

I love my new apartment...I just moved in a week ago. The moving experiance was very easy! They are going throught tons of renovations right now so things were hard for them. With all the stuff going on in there you… Full Review ▶

06/24/10
Resident

I am so happy to see the upgrading and care that is always going on around here.Hedge trimming,mowing,cleaning,the staff is always on the ball.This complex works hard to keep its fine reputation. I enjoy living here. Full Review ▶

06/24/10
Resident

Everytime i have gone into the resident office to put in a service request or have a problem the staff is always helpfull and quick to take care of any issues i may have .The apartment is grert lots of space… Full Review ▶

06/24/10
Resident

I would say a little less than 3 months ago their rating was under 40%. I know that there is new management, but I firmly believe their staff is the reason for the influx of glowing reviews - that and I… Full Review ▶

06/24/10
Resident

I love living here. The staff makes me feel welcome. Full Review ▶

06/24/10
Resident

I just wanted to say how much I appreciate the staff at Monterey Ranch. Everyone is very friendly. Every one that I have talked to is very nice. They are always taking care of my service requests quickly. Full Review ▶

06/24/10
Prospective Resident

I love this place! i tell all my friends if they need somewhere to live this is it! Full Review ▶

06/24/10
Resident

I loved this property but I had to move due to job. The maintenance was always on top of there game and that was a huge plus. I have never experienced maintenance like this before at any community I have lived… Full Review ▶

06/24/10
Resident

I really am liking the new colors you have done our buildings in. I cannot wait to see all the changes. The property is really looking sharp. It's nice to know that Management is whilling to spend a little not all… Full Review ▶

06/24/10
Resident

I have lived in a few different apartments in sounth austin. This is by far the best. The offce girls are nice and helpful and prompt. The complex is going to be so cool when all the upgrades are done. I… Full Review ▶

06/24/10
Prospective Resident

I moved in about a year ago and the reason I moved in was because of the extra stuff. Love the fitness center pool and events they do for the complex. Great staff and very helpful Full Review ▶

06/24/10
Resident

I have lived at the community for a month and love the amenities especially the basketball court Full Review ▶

06/24/10
Resident

The pools, fitness center and movie theater are great!!!!! It is cool to have such awesome stuff so close!! Full Review ▶

06/24/10
Resident

I just recently moved in and I love the location. Very convenient. Full Review ▶

06/20/10
Resident

All in all, it's a pretty good deal at Monterey Ranch in Southwest Austin! Check it out. Drop by for a visit. Full Review ▶

06/14/10
Resident

I enjoy using the large fitness center, basketball court and pool. They provide a great range of avtities for me. The office staff are nice and helpful. Like living here and do not plan on leaving anytime soon. Full Review ▶

06/12/10
Resident

The Bad: 1. Unfriendly staff, especially when you have a request after you move in - any partment questions, lease term changes, lease extension, etc. 2. Too many dogs and people do not pick up after them. You will see dog… Full Review ▶

05/17/10
Resident

I am going on my fourth year living here at IMT and have nothing but praise for this place. The number one thing that has kept me a resident here is the staff in the residence office, along with the maintenance… Full Review ▶

05/14/10
Resident

I really love living at IMT Monterey Ranch. I've been a resident for the past 6 years, and have never had problems of any kind. The staff and maintenance crew are polite, friendly and do a very good job. The classes… Full Review ▶

05/14/10
Resident

I have lived here for two years, and have enjoyed th whole experiance. The amenties are great and the staff is very helpful,and the up grades are great! Full Review ▶

05/14/10
Resident

I like living at imt it is well maintained well and everyone is nice. Full Review ▶

05/14/10
Resident

I've been a resident at IMT for 5 years, and have really enjoyed it. The amenities, the people, and the sense of community are all fantastic. I also appreciate the thoroughness of maintenance, and the friendliness of the staff. I have… Full Review ▶

05/14/10
Resident

i have lived here for over three years and absolutely love it. i love tennis and the courts here are first rate- free tennis lessons as well on tuesdays. anytime i have friends over the comment on how beatiful the main… Full Review ▶

05/12/10
Resident

This is my first year here at IMT (Wasn t here for Archstone?) and I really can t complain. Everything gets done when I ask and I haven t had any problems. I m one of those residents that the office… Full Review ▶

05/11/10
Resident

The facilities at the IMT Monterey Ranch are excellent. The business center is now being renovated so to offer residents a truly efficient office environment. Maintenance personnel is prompt and polite, taking care of repairs within a day. Resident service personnel… Full Review ▶

05/10/10
Resident

At first I was not happy with the change from Archatone to Imt but they seem to be really putting money back into the community .The pools look great which is a bonus as I exercise in the pool everyday with… Full Review ▶

05/10/10
Resident

I have recently moved in to IMT Monterey Ranch and it has been a great experience. My leasing agent was quite helpful and went above and beyond to assist with my move in. I love the gym and the theater room.… Full Review ▶

05/09/10
Resident

Monterey Ranch is a great place to live. I have lived here almost a year and will definately renew my lease. The staff are great, they are responsive to the very few maintenance issues I have had. The appartments have all… Full Review ▶

04/30/10
Resident

...were written by IMT staff. This apartment complex sucks, ask any resident who lives here. The apartments are small, overpriced, crowded parking lots, dog poop everywhere and the cops are always patrolling the property. DON'T LIVE HERE, it's not worth it!… Full Review ▶

04/30/10
Resident

Wow. I am super surprised by the low percentage this complex has. I have had nothing but a great experience living here. The office girls are always super sweet and so professional. I have always had my concerns taken care of… Full Review ▶

04/30/10
Resident

I have been living at Monterey ranch for 15 months and it has been a great experience. The entire staff is friendly and extremely helpful. For such a large apartment community it runs really smooth. All of my concerns have been… Full Review ▶

04/29/10
Resident

I have lived here for two years under both Archstone and IMT ownership. Both are great companies but I really enjoy the new management of IMT. The staff are very friendly and go out of their way to cater to my… Full Review ▶

04/29/10
Resident

I love these apartments. The staff is awesome, nice, and really helpful. The Service works are top notch. They fix things the same day you say you have a problem if not that day then deffinetly the next. Things are done… Full Review ▶

04/28/10
Resident

Ilove my spacious 2 bedroom apartment, I was lucky enough to a greenbelt view, nice and quiet. The maintence guys are nice and courteous, the office staff are as well!! Full Review ▶

04/27/10
Resident

I go for bike rides late at night and i always feel safe riding around, there are always people walking their dogs, or jogging down monterey oaks and the view of the sunset from my apartment is beautiful. there are mostly… Full Review ▶

04/24/10
Resident

i switched from a 2 bedroom to a 3 bedroom and they had no issues with me moving early in my lease. Full Review ▶

04/24/10
Resident

Responsive to repair calls. Staff friendly and knowledgable. I "visit" many complexes around the Austin area and so I can informatively state that this complex does not appear crowded with the buildings "crunched " together on top of one another. There… Full Review ▶

04/14/10
Resident

I have lived here for several years now and I have really liked it. I haven't had any problems with the staff and maintanance is very quick to respond to my issues. The location is the best part of the community!… Full Review ▶

02/17/10
Resident

Pros: Very clean apartment, never saw any roaches or other bugs, backed to the greenbelt, very quiet - no noisy neighbors where I lived, good deadbolts on doors, nice cabinets in the kitchen, nice appliances. Cons: Very overpriced apartment for what… Full Review ▶

08/30/09
Resident

All the recent positive reviews are nonsense, in my opinion. Management - Stop posting reviews! Full Review ▶

08/07/09
Resident

I have lived here a little over 2 years, only because the rent was cheaper than most and my husband and I have been saving for a house. When we first moved in, our 1 bedroom super-tiny apartment was a little… Full Review ▶

03/18/09
Resident

I have lived in now 4 apartment complex's. This was by far the worst. First off they have WAY too many residents. Over 1100 units all reporting to one office. All the people in the office care about is collecting the… Full Review ▶

02/21/09
Resident

I just moved out of Archstone Monterey Ranch after living there a year and a half, I have to say overall it is ok, nothing too special. Its filled to the brim with single parents and Indian families, when I moved… Full Review ▶

01/08/09
Resident

Worst apartment complex I have ever lived in regarding management, customer service, help with getting things fixed, communicating with residents, cleaniness of the grounds - pretty much all around the worst. Maybe the new management will help, but I went through… Full Review ▶

12/11/08
Resident

Pros: 1. Very safe locality. 2. Close to US 290 W and shopping centres (Target, Walmart, Circuit City, Best Buy, Kohl's etc. are all within 5 mins drive). 3. Well maintained. Service Request response time is quite good. They usually respond… Full Review ▶

10/16/08
Resident

I currently live in the foothills, and I have enjoyed the apartment complex overall, up till a few months ago. My room mate and I were wrongly accused of paying our rent late, and we were hit with a late fee.… Full Review ▶

10/03/08
Prospective Resident

I loved living here. I just moved in and all neigbhorhood was so friendly! More peaceful and more clean area. Full Review ▶

09/11/08
Resident

i live at monterey ranch apartments and had requested a service recently. i asked the management to confirm that i be in the apartment when the maintenance person came in and specifically told them not to enter the apartment when i… Full Review ▶

07/07/08
Resident

I moved here because I had friends that had just moved here. We all moved out as soon as we could. Staff were so-so, parking was horrible, had to pay pet rent on top of big pet fees, not deposits, fees.… Full Review ▶

06/13/08
Resident

I've lived in the foothills for a year now and would have to agree with every review I've read (both good and bad). The staff do tend to be rude, but counter to that is to be sweet and they completely… Full Review ▶

02/29/08
Resident

I dont see why people think this place is so horrible and unsafe..sure i agree with that sometimes the management is sometimes rude, but i have never heard of people getting their cars being broken into..i dont know which part of… Full Review ▶

02/28/08
Resident

I want to start by saying, the office worker named -------- is the biggest (insert female dog reference). Other office employees tried to make up for here rudeness but that did not make me feel any better. Price-I would sign a… Full Review ▶

02/26/08
Resident

This complex does not charge a pet DEPOSIT!!! They charge a pet FEE. And they aren't completely clear about this during leasing. My agent was super nice but just happen not to mention the day I was paying my $175 Processing… Full Review ▶

02/02/08
Resident

I've lived here since April 2006, and overall I'm pretty satisfied. First the bad: Most people complain about rent increase, and I think it is somewhat justified. My rent did go up by about $120 around renewal time in April 2007.… Full Review ▶

01/16/08
Resident

So, just a not about sites like this. Typically, the people that get screwed and are bitter come and leave reviews. There are hundreds of apartments in this complex and only 89 reviews. So it is a bit of a biased… Full Review ▶

11/17/07
Resident

I have been here for over a year now and have enjoyed every day of it. The service guys are great and have helped me with every issue I have ever had. I did have a problem with me A/C for… Full Review ▶

11/11/07
Resident

This place is horrible. The office people are RUDE. I have never met so many rude staff members. I cannot deal with them. They really piss me off. Customer service is absolutely horrifying. They do not treat us with respect. I… Full Review ▶

11/04/07
Resident

I have only lived here a short amount of time, and I am already planning my move when my lease is up. I have a 1/1 for 720 a month, i am charged 10 dollars a month for each pet I… Full Review ▶

10/29/07
Resident

I am so glad to have moved out of that complex. The units were not nice in the least, with TINY bedrooms, and an all around rip-off. The staff was HORRIBLE (with the exception of maintenance). I didn't get my mail… Full Review ▶

10/04/07
Resident

My bad rented apartment without seeing reviews pumped my rent 30% 695 to 915 with no proper reasons they say its current market rate. I have moved out this apartment to just few blocks away, it s not worth paying for… Full Review ▶

09/27/07
Resident

I'm at a loss for words ... Rent: I've lived here since November of 2006 and have watched my rent increase from ~$700 to $820 merely for a single bedroom apartment. Crime: Skyrocketed recently ... people's car windows have and are… Full Review ▶

09/17/07
Resident

I lived at Archstone Villas for two years and When I moved in my rent was $599.00 for a 1/1. By the time I moved out it was $730.00!! I rarely had problems with the office staff as they were very… Full Review ▶

08/14/07
Resident

My 1 bedroom, 1 bath apartment was way too small for the price I paid. Then they wanted to raise my rent over $100.00 extra dollars. Management is horrible in my opinion. They do not respond quickly, and are not friendly… Full Review ▶

08/13/07
Resident

Recent reviews of this location seem staged. No reviews for months, now followed by almost daily non-detailed 'this place is great' type reviews. This could be to try to raise the rating to 50%, or just to make the front page… Full Review ▶

08/13/07
Resident

We moved into our Archstone two-bedroom, two bath apartment in August of 2006. From the beginning, we should have turned and ran, but unfortunately, we were already locked into the lease by the time we found that out. First, we thought… Full Review ▶

07/28/07
Resident

Rent is too much for what you live in. You are really paying for the gym, basketball court and 4 swimming pools...etc. Even though the place is old and everything tends to fall apart they are pretty quick to answer your… Full Review ▶

05/15/07
Resident

It's a fairly clean place, decent location and convenience. I have enjoyed my apartment thus far, but there are some rather annoying issues I still have with renting here. Rent jumps, not slightly increases, but JUMPS upon renewal. Their "upgrades" to… Full Review ▶

04/17/07
Resident

This could be a great community, except for the fact that the rents are too high and go up 15-20% upon renewal.

On top of that, you get a separate bill (on top of your city utility bill) for sewer, trash, &… Full Review ▶

04/17/07
Resident

These people are really horrible. The only positive I have to say is that they are really quick on their maintenence orders. Other than that, they just want your rent and don't really care about taking care of you as a… Full Review ▶

03/18/07
Resident

Expect to live your worst nightmare! Everything written here is true- and more. In general, I would have been better off living in a putrid dumpster than renting here.

Our dishwasher is older than I am, and drains stinky water all over… Full Review ▶

02/16/07
Resident

They increase the rent so much each year I had to move. Pretty good place to live and the maintenance staff is great, very quick.
grounds are clean.
Over all i would stay here if they didn't raise the rent so much.
Full Review ▶

02/12/07
Resident

The complex is very loud. There are loud parties every weekend and also on week nights. Cars go screeching through the parking lot at all hours. The garbage center is frequently overflowing. Residents set garbage outside their doors. My car was… Full Review ▶

01/09/07
Resident

They increased my rent so much that I decided to move out... Still a good place to live (if you don't care much about paying 100$ more than market rate). Maintenance staff is pretty fast Full Review ▶

01/09/07
Resident

They pretty much lease to anyone if you don't have a sexual offender background. I've had problems with neighbors since day 1 and complaining to the staff does nothing. Most of the people who now live here are either fighting couples… Full Review ▶

01/03/07
Resident

Hardchore Austinites think anything over a 5 minute walk is a long commute, but I can get to downtown in about 15-20 minutes from here. The management is friendly, and takes care of things right away (I asked them about my… Full Review ▶

12/09/06
Resident

The management is horrible. If you complain they could care less, and they don't do anything about your complaint. All they care about is how to get the most money from you and spend the least on you. I have had… Full Review ▶

10/27/06
Resident

DO NOT MOVE INTO THIS COMMUNITY. Not only is the staff incompetent, but the complex is unsafe. The door to my apt. was kicked in during the middle of a week day--and the staff could not have cared less. The company… Full Review ▶

10/23/06
Resident

Monterey Ranch is great. The apartments are a great sieze, style, and they are in a great loaction. I was wondering why people are getting off on saying it's not safe here. That's crap. I have never ever felt unsafe here.… Full Review ▶

08/11/06
Resident

ME AND MY BOYFRIEND LIVE THERE FOR ABOUT 3 YEARS AND THINKING OF MOVING BACK. WE LOVE IT, THE 2/2 APARTMENT WAS NICE AND CHEAP (ONLY $720) AND WE ENJOY THE FACILITIES THEY PROVIDE. THE MAINTENANCE WAS GREAT AND ALWAYS KEPT… Full Review ▶

07/31/06
Resident

When I first moved into this complex it was great. Since merging with Chrales Smith Properties this place has gone down hill. The staff is rude,unresponsive and incompetent. They never return phone calls,refuse to alert residents when the have packages at… Full Review ▶

07/18/06
Resident

Ive had an overall good living situation at Archstone Monterey Ranch. The two times are A/C went down, the maintenance crew was quick to respond. Parking sucks, usually neighbors like to take up several spaces but there's really nothing you can… Full Review ▶

07/16/06
Resident

The second-floor apt I lived in back in 2001 was right about the security entrance gate & it seemed like once a month (at least!) the stupid thing would get off its tracks & this alarm would go off the entire… Full Review ▶

07/13/06
Resident

Archstone has a great reputation. I have lived at several of their communities in Austin. I am also in Property Management, and never chose to live where I worked because I had always had good experiences with Archstone. After moving to… Full Review ▶

07/12/06
Resident

My son and I lived at Monterey Ranch for 2 years. The most serious issue was safety. One day I was reviewing the sex offenders list and there was someone in THIS complex on it. I alerted management and they said… Full Review ▶

07/09/06
Resident

My fiance and I, along with 2 roommates, lived in a 3-2 for a year, from May 2005 to June 2006. There were many good things about the place - for the most part, it was a fairly quiet complex and… Full Review ▶

06/29/06
Resident

If you are thinking of moving to Archstone Monterey Ranch, I have a few things for you to consider before you make that mistake. First, yes the apartment does have a few added amenities, but you don't get the chance to… Full Review ▶

06/26/06
Resident

I have lived in these apartments foe 2 years. The only person in the office that should even be dealing with the public is ------, the rest of them should probably try stuffing envelopes at home. This place was very nice… Full Review ▶

05/24/06
Resident

I think that the young men and women that work for this complex work very hard and are always very quick to do what they can to make you happy. I have lived with Archstone for over three years now and… Full Review ▶

05/23/06
Resident

Archstone has a reputation for being a great management company, This property does nothing but tarnish that image. When I first moved in I was so impressed by the attentiveness of the staff, In fact thats what sold me. Witin a… Full Review ▶

05/17/06
Resident

We have had an water bill issue since we have moved here, it like $80 for 2 people in a 1 bedroom. We keep telling them and all they ask is if the toliet keeps running. Other than that the aparment… Full Review ▶

04/24/06
Resident

I was happy with my medium one bedroom. The complex was well maintained, quiet, and never had a problem with the neighbors or noise. The pools are very nice, and their are several workout facilities spread about.

My apartment was very… Full Review ▶

04/23/06
Resident

My roomate moved here 2 years ago, and i moved in one year ago. Apparently they raised the rent about 30 dollars when the lease was up this past year. This year it's being raised 160 dollars, I confronted the office… Full Review ▶

04/06/06
Resident

My fiancee and i lived at the Archstone at Monterey Ranch when we first moved to Austin. The community is far too large for the less-than-copetent-staff. Complaints go ignored, meanwhile, mysterious charges still managed to find their way to my door.… Full Review ▶

04/03/06
Resident

Move to my apartment. Found out service people never clean room nor change carpet from previous lease holders. They switch me to another apt and refrigerator was not working. The worst moving experience of my life. To add more yet, customer… Full Review ▶

01/29/06
Resident

When I lived at Monterey Ranch between 2002-2003, I had a terrible experience that the management did not warn me about. The double digit buildings, especially 20, backs up to the golf range. Within a few weeks I heard big thumps… Full Review ▶

01/12/06
Resident

I have tried to talk to the apartments about a number of issues and it's always a huge hassle to get through to them, and then it's extremely rare if they will ever get back to you or finish something they… Full Review ▶

01/09/06
Resident

Just dont rent here. I can go on and on with all the problems but let me just state the pros-

Pros-
Rate.

Thats it. Full Review ▶

12/09/05
Resident

I am always getting a good vibe from the staff and they always seem happy when I walk in the office. It's not like most other places where the staff in the office could use some energy pills or half a… Full Review ▶

11/27/05
Resident

They usually do keep your deposit and try to charge you when you leave. Don't bother cleaning it, you'll get a bill either way. Breakins are most frequent in the section nearest to the highway. Black mold is rampant and simply… Full Review ▶

10/27/05
Resident

I have found the staff to be pretty good mostly, and really busy at other times. This apartment complex is pretty large, with 3 separate "areas". I've always found the maintenance and grounds people to be pretty good and pretty attentive… Full Review ▶

09/30/05
Resident

I've been here for nine months, and it's been a nightmare. Not only is the entire 2nd floor of my building a constant party, but management has accused me of causing the trouble, and threatened eviction. Plus, one of the days… Full Review ▶

08/05/05
Resident

The staff was consistently rude to my roommates and myself. My car was broken into and my radio was stolen. The following week this happened to 5 more people. We were not rough on the apartment, but they took our entire… Full Review ▶

04/04/05
Resident


We just renewed for the third time. We had considered moving to another community for a change but once we started looking we were surprised at the poor quality of communities (even the new ones) out there. None of them were… Full Review ▶

04/04/05
Resident

Cheap piece of crap apartments Full Review ▶

03/29/05
Resident

We recently moved in and have had the best experience. It is nice to have an office team that are so organized. Our move in process was so smooth and our apartment was beautiful!!!! We have had furniture delivered and that… Full Review ▶

02/25/05
Resident

I wouldn't live there again. After the first few months I never felt safe there. My next door neighboor had someone try to shove her door down as she was leaving for work. Someone started chasing me as I was going… Full Review ▶

02/15/05
Resident

I have lived in a lot of apartments and have really been impressed with this property. I like that I have four pools to choose from and use the fitness center a lot. I can't believe that they offer free aerobics… Full Review ▶

02/13/05
Resident

I had moved around Austin at least once a year since 1998 because I generally hated my apartment within a few months and wanted to get out as soon as possible. That being said, this is the only apartment complex in… Full Review ▶

01/31/05
Resident

The staff doesn't return phone calls. Generally, you have to go to the office in person to speak with anyone. Be careful about rent, too. We were quoted a price by ------. Told her to fax us the contract right away.… Full Review ▶

01/27/05
Resident

We have been here for a year and just renewed. We actually went on this site to see if what the feedback was and was surprised at some of the negative feedback. We have seen nothing but good things here and… Full Review ▶

12/17/04
Resident

Wow!!! We just moved in and couldn't believe the number of amenities that this property has. Someone told us about this website and we wanted to make sure to brag on our new home. We love the office team and have… Full Review ▶

12/15/04
Resident

We just renewed for the third time and ran across this website. We wanted to recommend Archstone Monterey Ranch. We've seen a lot of positive things happening over the last few years. The staff has really made a difference in our… Full Review ▶

12/06/04
Resident

I LOVE my apartment!!! I have recently moved in and am soooo happy. I have met a lot of my neighbors who all rave about this community and the staff. The staff was so nice when I leased and helped me… Full Review ▶

11/12/04
Resident

I have been a resident here for about a year. Up until now I have had few issues with management. I recently transfered to a 2 bedroom from a 1 bedroom and have since had loads of problems. First, I painted… Full Review ▶

11/09/04
Resident

We are so happy with our apartment and were disappointed to read some of the bad reviews on this site. Although we know that managing a community this big can be tough and there will times that something will slip through… Full Review ▶

11/09/04
Resident

Moved here from Virginia and am amazed at how friendly everyone has been. We expected to have a traumatic move since we moved in sight unseen. We have been impressed with the staff and how well the property is maintained from… Full Review ▶

10/15/04
Resident

We recently moved in and wanted to share our experience. We moved from out of state so basically leased sight unseen. It was comforting knowing that Archstone has a satisfaction guarantee that would give us the opportunity to back out if… Full Review ▶

10/15/04
Resident

We love it here!!! It is noce to live somewhere that the management really cares. We have had concerns and the office staff have been very responsive. We know that there are some things that are hard to control but at… Full Review ▶

10/15/04
Resident

I've lived in a lot of different properties but am really enjoying it here. We have lived here for three years now and can't say enough good things about the staff. I have always had great service when I call in… Full Review ▶

09/10/04
Resident

I have lived here for about 6 months and the guy that lives above me has a dog that continues to urinate on my balcony! My husband and I have complained verbally to the staff five times and nothing has been… Full Review ▶

08/25/04
Resident

We have had nothing but great experiences at Monterey Ranch. We have lived at a lot of different properties and have been most impressed here. Full Review ▶

08/24/04
Resident

We just had a great experience with our new community and wanted to share it. It is so nice to have such personal attention from the office team. Our leasing agent took the time to explain the lease and all the… Full Review ▶

08/24/04
Resident

We have referred several of our friends here and thought we would spread the word. We have been really happy here and plan on staying for several more years. Although there has been some recent changes in the staff, they have… Full Review ▶

08/20/04
Resident

I have had nothing but problems in the place. The rent it too high for this dump. The staff is horrible. It is almost impossible to get a package from the office. I had to finally get my packaged tracked to… Full Review ▶

08/20/04
Resident

I have been at Monterey Ranch for about two years and the staff is nothing but nice to me everytime I come in the office. They are what I expect in my office staf and what i expect from a customer… Full Review ▶

08/20/04
Resident

We've had such a great experience since we've been here, we wanted to share. The staff takes the time to listen to our concerns and have been very responsive. We have really enjoyed all the events that they put on, it… Full Review ▶

08/18/04
Resident

We have lived in many different apartments over the years but really have enjoyed living at Archstone Monterey Ranch. We have found the office staff are always friendly and willing to help. We have had a few maintenance issues including a… Full Review ▶

07/29/04
Resident

If you are thinking of moving here I would highly discourage you. I was really excited to be moving into monterey ranch because I thought it was a really nice place. The walls are rally thin and everything seems to be… Full Review ▶

07/20/04
Resident

I lived here for about 2 years, and while the first year it seemed o.k., the second year was not that great. I noticed that the management was becoming less responsive, things started to look messy around the complex, and residents… Full Review ▶

06/27/04
Resident

The staff are useless and condescending. The place is getting ghetto very quickly, and they quibble with you about small details while the overall complex degrades around them. I cant wait to see how they f*** me on my security deposit… Full Review ▶

06/07/04
Resident

This complex is decent, I suppose, but not worth the rent. They jack up the rent and still have lame-o office staff. The apartments are fairly well built but the walls are pretty thin and you'll easily hear your neighbors if… Full Review ▶

05/28/04
Resident

wish I would have read the reviews. I just moved in here and it is the worst place ever. The staff suck you in, are sweet and then they leave ya after you sign the contract. They don't take care of… Full Review ▶

05/11/04
Resident

email me at montereysucks04@yahoo.com

if you are having problems with Monterey, whether its the staff, workmanship, please contact me or the Austin Tenant Council.

Full Review ▶

01/21/04
Resident

Please pay attention to the comments below about the management here, they´re all true. Management here cares about one thing and one thing only, making the most money off of you that they can possibly make. Funny comment about the manager´s… Full Review ▶

11/26/03
Resident

By far the biggest complaint that I have with this apartment complex is that the management as well as the leasing agents are all ignorant when it comes to their job. I honestly do not believe that these people are even… Full Review ▶

11/26/03
Resident

This is the worst management company I´ve ever come into contact with. I have had an ongoing issue with my noisy neighbors, they are completely unwilling to help me. There is a huge crime issue, look it up before you move… Full Review ▶

08/23/03
Resident

I lived there for over a year and was not satisfied at all with my apartment or the apartment staff. First of all, the apt. are very basic. No base boards, no ice makers,and no lights in the bedrooms. Not to… Full Review ▶

03/12/03
Resident

This place is the worst I have been in. The best neighboorhood, highest price, worst management, and ok parking. I got fines twice for mistakes on their part and only got responses after I contacted their corporate office. This is such… Full Review ▶

03/10/03
Resident

I lived at Monterey Ranch for a little over a year starting in July of 2001. Although I never had much of a problem while I was there, moving out was a different story. I turned in a 30-day notice as… Full Review ▶

05/28/02
Resident

I lived at Monterey Ranch for nearly two years and am so happy to have left that complex. We left because of the poor unresponsive, rude management. While I am by no means an expert on apartment complexes I know customer… Full Review ▶

05/22/02
Resident

We have live at monterey ranch for almost two years now and really liked it.
The staff in the office is busy because it is such a large property but they always helped me quickly. THey made the move in process… Full Review ▶

05/17/02
Resident

I lived at Monterey Ranch for 14 months, and all in all, it was pretty nice. We left because of the high rent increase and also needed a smaller apt after a roommate left.

The location is great with access… Full Review ▶

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