Jefferson Center
8701 West Parmer Lane, Austin, TX 78729
512-257-3110  WEBSITE save favorite
AVERAGE RATING
recommended by:
35%

overall rating:
2.6
2.8
2.85 Parking:
3.0
2.98 Maintenance:
2.7
2.65 Construction:
2.4
2.4 Noise:
3.3
3.26 Grounds:
3.2
3.18 Safety:
2.5
2.45 Office Staff:
< | >

It gets worse and worse.

From: Rachel72413
Date posted: 4/21/2008
Years at this apartment: 2006 - 2008
 
I have lived here for 2 years now. When I first moved in, it was Jefferson Center. It is now the Artisan. It has gotten progressively worse since the management change. I really liked the way Jefferson Center ran things. The Artisan is just awful. I'll start from the management change.

Every time I had a problem with something, while it was Jefferson Center, they handled it super quickly. Now, I have had tons of problems, and they just do not care. My air conditioner broke in August. I was out of town when it broke. I came back to an apartment that was 97 degrees. I called them to let them know and they said they would get on it right away. Nothing. The next day I called back. I explained my situation again. They said that all they could offer me was like a window unit. It did absolutely nothing. It was so tiny and did not even cool one room in my apartment. They told me they had to rent a crane and get my unit off of the roof. I had to wait a week, in August, for them to fix my air conditioner. It was awful. Then my dishwasher broke. They came and ran it with CLR. That did nothing. Then, my air conditioner broke again. Then, my ice breaker broke. It didn't just break. The drawer that holds the ice shot out of my freezer. I told them that I had three problems for them to fix: my air conditioner, my icemaker, and my dishwasher. The maintenance guy came out. He made me take out my ice drawer and wash all the ice out of it. I had to move my fridge and pull the ice drawer the rest of the way out. He turned on a "backup air conditioner" and told me he would be back in a few days to fix the icemaker. He never came back. That night, my air conditioner broke again. It's just the same thing over and over again. The new management is awful. They painted the complex and it looks HIDEOUS! That's all I have for now.

Recommended: NO
Overall Rating
2 out of 5
Parking:
5 of 5
Maintenance:
2 of 5
Construction: 4 of 5
Noise:
2 of 5
Grounds: 2 of 5
Safety: 5 of 5
Office Staff:
1 of 5
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