I HAVE BEEN HAVING ISSUES WITH THE STAFF @ THE LODGE AT STONE OAK RANCH ON W. PARMER LANE, SINCE I MOVED IN BACK ON SEPT 06 MY CARPET WAS NOT CLEANED BEFOR WE MOVED IN,
MANAGMENT KEEPED BLOWING ME OFF AND TILL THIS DATE THEY STILL WILL NOT CLEAN IT.
MY DOWN STAIRS TOILET KEEPS OVER FLOWING ON ITS OWN AS IF ONE OF THE LINES IS STUCK
WHEN ANOTHER TENANT FLUSHES IT COMES OUT OF MY TOILET, I KEEP TELLING MANAGMENT AND NOT ONCE DID THEY COME OUT TO FIX IT TILL ON NIGHT IT OVER FLOWED WHEN I WAS NOT HOME AND WHEN I GOT HOME MY HALL WAY FLOODED,HALF OF MY SON'S ROOM,HALF OF MY DOUGHTER'S ROOM AND HALF OF MY LEAVING ROOM, I CALLED MANAMENT THEY TRIED TO TELL ME I WAS GOING TO CALL SOMEONE TO SUCK UP WATER AND THAT I WILL NEED TO WAIT TILL NEXT DAY BEFOR THEY CNA LOOK AT IT.. I REFUSED AND AFTER ARGUING WITH MANAGER SHE SENT THE CARPET MAN OUT AND HE SUCKED IT UP AND TOOK THE PADDING OUT OF ALL THE WET AREA'S.. REMEMBER THIS HAPPENED IN MARCH, KNOW WE ARE IN THE MIDDLE OF MAY AND THEY STILL HAVE NOT REPLACED THE PADDING, THEY AVOID MY CALLS, I HAVE ARGUED WITH ALL THE EMPLOYEES THERE, WHICH IS ANOTHER THING THERE EMPLOYEES HAVE BEEN REPLACED LIKE WEEKLY, EVERY TIME I GO IN TO THE OFFICE THERE IS A NEW EMPLOYEE THERE.
I HAVE CERTIFIED A LETTER FOR THEM TO FIX THE ISSUE AND THEY STILL HAVE NOT RESPONDED
I HAVE CALLED THE AUSTIN TENENT WHICH THAT IS HOW I FOUND OUT ABOUT WRITTING THEM A LETTER BUT ALL I GET FROM MANAGER IS FOR ME TO PAY FOR THE REPAIRS OR THE CARPET
AND THE CLEANING OUT OF MY POCKET..
THE DRYER NEVER DRY'S MY CLOTHE, IT IS HARD TO GET A MAINTNANCE MAN OUT TO LOOK AT DRYER, THE AIR FILTER NEVER WAS CHANGED TILL I MADE THE CARPET MAN REPLACE IT WHEN HE SUCKED OUT THE WATER FROM THE FLOOD IN MARCH. IT HAS BEEN A NIGHTMARE CAN ANYONE
DIRECT ME TO THE RIGHT PLACE HOW DO I CALL OR WRIGHT, DO I CALL A.G. OFFICE
OR WHAT, PLEASE SOME DIRECT ME..

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