As far as customer service, I feel like I have to turn into the wicked witch to get anything done around here and I hate it. NO ONE in the office has a clue how things function around here except Lydia. She pretty much runs the place herself and there's only so much one person can do. And the answering service is a joke. They won't transfer your messages...if you happen to be patient enough to wait the 15minutes or so to get ahold of them.
I'd also like to make a note on safety. Despite the noted efforts to keep Longspur Crossing free of rif raf, the surrounding area really infects this place. (For those of you who don't know the area, Rundberg- a 5 minute walk from here- is a notorious road for drug dealers, prostitutes, and other such criminals). My car was broken into the first month I lived here and I am constantly approached by strange men who's first question is "Are you married'" or "Who do you live with'". I find it unsettling. Also, there is a HUGE problem with car alarms going off every single night. Not fun for the 6am risers.
One more note. The congestion in this area is RIDICULOUS. You have to plan an extra 10 minutes into your trip just to make a left on Lamar and cutting through the shopping center possibly takes longer due to the number of people going in and out. This is just something that has worn my patience extremely thin that should be considered when moving into this area as a driver.
Overall, not the WORST place but I would certainly treat it as a transitionary apartment and not one to settle into.

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