I've been Promontory Point for about a year, and I continue to be more amazed with the management every day! The management continually bends over backwards to make life better at Promontory--offering free giftwrap for Christmas presents, making sure they are flexible to meet the needs of their residents, asking me directly how I feel about my apartment and how it could be better. Two weeks ago, I had a member of maintenance talk to me while I was checking my mail. He simply asked if I had any maintenance needs that hadn't been taken care of. I said no. He said he just wanted to check in, because he knew that people weren't always comfortable making a formal request. What customer service! When renewing my lease, the office made the process easy and rewarding as well! I love my apartment! The layout, the accent walls, the great wood floor look of the vinyl flooring, the fabulous carpet! We've only had minor maintenance issues, and they have all been fixed within 24 hours. In addition to that, I never even have to tell them my apartment number. They know my name, my apt number and my husband's name. They even remember my neice's name who visited for one weekend. Wow!
I've lived in many apartments, but none come close to my experience with Promontory. I also love the grounds! The pool and hot tub are fabulous. The palm trees and other landscape are unrivaled! The management will even carry your packages to your apartment if they're too heavy for you to carry to your apartment! Anytime I've asked for anything, promontory point has not only met my need, but gone beyond it to wow me! I will never leave Promontory for another apartment complex. Nobody else compares!

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