I would like EVERONE to know what I have gone through with this complex. I want you all to tell anyone who is looking for an apartment to read this also. Ladies and Gentlemen we have a voice and we need to use it.
My family and I moved from this complex in April of 2007. We gave our notice in writing 30 days prior. We gave them our new address just like the lease said we had to. We forwarded our mail through the post office also. We walked through the apartment with the Assistant at that time and were told everything was fine. We were NEVER sent our closing statement. By law folks you are to receive this within 30days of them receiving your new address at time of move out. You are responsible to make sure they get the new address. To this day I still have not received the closing statement. In January 2008(9 months after moving)I get a letter saying I am getting sent to collections.(This came addressed with my new address) I sent a letter of dispute to the property and to the management company(Tarintino Property Management) and absolutly no response. They blew me off completely. I received this month March 2008 a letter from the collections saying I have to pay this amount or it goes on my credit and my rental. Mind you I still have not received an actual statment of what the amount is for to this day. I was told by the guy at the collections that I should take this to court because he even felt it was shady. I have sent e-mail after e-mail to this company. I have sent faxes and I have given them my phone number. They have ignored me completely. They broke the law! Ask the Austin's Tenants Council. Look at their record with the BBB. Folks, since 2004 they have been through 4 different management teams and at least 2 different management companys. There is a reason. It does not matter the money you save or spend. Research your home. It is the most important decision you will make for your family.

User Responses
From: Anonymous	Date: 03/14/2008
Salado works well within the law. The office has a copy of all statements sent out as well as the postmarked returned envelopes showing no forwarding addresses on file.
From: Anonymous	Date: 03/14/2008
Renter did not state whether they were moving 30 days after end of lease, or before lease was up!? If they moved before end of lease...yes you owe the fees...also it will go against your credit rating. Always read the fine print on your lease!
From: Anonymous	Date: 03/17/2008
DAMN!! Salado is really fu*king up! Tell 'em granny383! Tell 'em! That's fu*ked up they did that to you. Take their asses to court. It seems that you have a good case here...
From: saladoatwalnutcreek	Date: 03/18/2008
Dear Mrs. Torres, We have sent you many copies of your final deposit statement, a copy of the returned envelope dated May 29th, 2007, and a copy of your pet addendum with dates issued for the total amount of $500 to be paid in two payments. The final statement reflects that you were billed for your final water bill and the pet damages. Although there was no (30) day notice given you were not charged the reletting cost due to the fact that the staff was aware of your moving out and the reason you were moving out. If you are able to bring in proof of payment for your pet deposit and a copy of your 30 day notice to move out, I have no problem in adjusting and or removing the charges. Please forward the information to 7887 San Felipe Ste. #237 Houston, Texas 77063 or fax to 713-532-0704 Attn: Esther Medina and I will clear your credit account. Please let me know by email when and if you are going to fax. I hope to hear from you soon so that we may resolve your debt. Esther Medina Property Supervisor Tarantino Properties, Inc.
From: granny383	Date: 03/18/2008
Ms. Medina, Though I sincerely appreciate you prompt response to this matter, I would like to respond to your e-mail. 1. Your attachments did not come with your e-mail. 2. Exactly how many people do you know that keep the copies of the original leases that the signed in the year 2004? 3. YES we did give a 30 day notice to vacate. I am very sorry that the staff that Alicia had at the time we moved were complete morons but that is not our fault. They were however the reason we moved at that time and about 10 to 20 others also. Look, you and I both know that I no longer have this proof. You and I both know that your company pulled a fast one and you will probably get away with it. I do not care one iota that you have an envelope that was was returned to you. Your management team had our forwarding address. There is no excuse by law why we NEVER received the the move out statement. The reason I know you had our address is because we received the threat of collections in 01/2008 addressed with our new address. Since the property had it please explain to me why they did not use it at the time they should have. Do I understand that we owe you for the water bill. Ok I will give you that one. Pet deposit absolutely not. We paid what we were told in 2004 and I am really curious to know why it took 2 management companies and 4 management teams to come up with this fact. The company I work for wants their money as soon as it is owed and it is my job to go and get it. I would like to know, if you can give me this answer but I wan to know that if nobody said I owe this alleged pet fee in 2004, 2005, 2006, or 4 months of 2007 then how come I now owe it? How come all of those months that your company has managed Salado that NOT ONCE did anyone say, "Mr. and Mrs. Torres you owe this money" Did they not close out their month or year at anytime? When there was an issue with a water bill once we asked at the time we paid it if we owed any other money. We were told no we were at a zero balance. There were plenty of chances to ask for this money if it were really owed. Why now, a year after we moved out. Mind you, as of the date of this e-mail we still have not received from the property or your company a move out statement. As for pet damages, we had our carpet professionally cleaned by the carpet company that you use. It was in good condition. Not to mention the fact we were offered 2 carpet cleans to renew our leases that were never provided we cleaned it ourselves. There was no pet smell and no issues with that carpet. We even had the carpet people pull the carpet and treat underneath. Your carpet was replaced by your management team for NO REASON. Spending money for no reason. Yea that never happens in this business does it. The whole issue of this is your company did not get the move out statement to us in the allotted time that the law allows. We followed the rules Ms. Medina. We gave our notice in writing. We gave our forwarding address. We even forwarded our mail through the post office. I am very sure you can understand my frustration on this. When I have to do someones SODA I have to make sure I do my walk through, move out and SODA done within 72 hours. I make sure I have the person's forwarding address. If I do not then I send it to the last known address. In 13 years I have never had a person who gave me their forwarding not get their move out statement. Do you honestly think that had I known in May 2007 that I was expected to pay this amount that I would not have gone over to that complex and raised Cain with the manager. My husband and myself had no issues going in there when we lived there. I sent a letter to all of you in January 2008 when I got the threat of collections letter and nothing. In March 2008 I get the letter from the collections. Come on, did you all really think I was not going to scream about this? I do not have any experience with your other properties and I know that when you took over Salado it was highly messed up. I however do not feel my family should have to pay for it. You say you have proof that you all sent the move out to our old address. Your property had the new address and chose to not use it. Your property acted in bad faith. You know as well as I do there is a time limit on the move out. Would you be able to explain not only to me but to a court of law why your property acted in this fashion? Since we had no choice per your collection agency. Even though we have been disputing this issue since 01/2008 when we first found out about it. To keep our credit to the semi normal state it is in and our rental history that has been stellar one up to our unfortunate time with your company we have paid the hostage ransom your company has demanded. I am glad of one thing in this matter. The one thing is your company Will not get all of that money. My Grandmother raised me to believe that when you steal from some one you should not be rewarded for it. Nancy Torres

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates