When we arrived to Austin, TX from San Diego, CA we were greeted at Sonterra with, "We are running behind on your apartment, it hasn?t been painted or "made-ready" (whatever that means in property management lingo); can you two move-in next week'" (What a great way to make a 1st impression) The original leasing staff when we moved in, minus the one who told us our apartment were friendly and courteous, but all of those girls seemed to have disappeared and left Fairfield Properties for other careers. When we moved out after 11 months of residency we did not recognize one person in the office. One of the managers, Tracy I believe is her name, was fantastic and was the one person we always asked for when we had a service request. My wife and I both found this new leasing staff (after about 4 months of residency) to act "bothered" when we would come in to get a UPS or FEDEX package. Often we would stand in the doorway to the leasing office while they finished their sales pitch to a new customer.

The maintenance team would arrive quickly for service requests (we only had 3 the entire year we were here), but took numerous attempts to fix a leaky a/c unit in the guest bathroom. It left a horrible rusty stain in the shower area.



We had a handful of neighbors that were truly great people, but residents in other parts of the community were quite rude by driving through the front gates at 50mph. Then on the way out they?d punch the gas lay some rubber!!! Lucky for us, all of our building neighbors were mature, career oriented people, and were friendly. I cannot say the same for the building across the parking lot from us. The noise that came from that building was unbelieveable. (Coming through the main gate, it?s the second building on the left by itself. It was as though U-Haul trucks were there every weekend as the turnver rate seemed incredible!)



The review about "trailer park trash" from Sonterra II is a bit harsh, but there have been noticeable demographic changes in this community as well; with the generous discounted rents now offered in this area I guess qualifying criteria has been diminished. We rented Sonterra long distance and were never able to make it to Austin to see the community before moving in. Had we known that two "Jefferson" communities were just around the corner by the Starbucks (we have them in San Diego and lived at Jefferson Carmel Mountain Ranch), we would have rented from them as they seem to train their employees better.



We cannot recommend this community as there is nothing here that is special. We have heard since we moved out that this community is the bargain on RR620, now we know why. aLKeoXpj3s4OSgrp1trb

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates