The apartment office closed at the end of 2001 and consolidated with the office on RR 620. The residents unfortunate enough to be stuck in this miserable dump before then had all of the aminities removed that were part of the lease and Fairfield Properties does not care. I am considering suing the Property for breech of contract.

The service and maintenance is absolutely the worst I have encountered. The new management team (as of June 2002) is ill-equiped to deal with a property of this size and when a maintenance ticket is setup, they send one of their inexperienced maintenance crew.

The inexperienced maintenance providers generally do not repair, fix or service anything, but will leave an official form stating that repairs were made at the precise time that they were creating a mess in your home.

I have had a new microwave blowup in my unit and a dishwasher that is rarely used have a motor freeze up. There is no reason for new appliances to perform this way, especially with only light to moderate use. My educated guess is that Fairfield properties bought all the appliances for discount at a close-out auction.

The electrical wiring in my unit has shorted out. The sprinkler systems had to be replaced because a resident brought to management's attention that there was a recall on the particular brand used at Sonterra II. Overall I believe this aparment complex is an extreme fire hazard.

Another hazard that exists is that of a soaring crime rate. The management of Sonterra and Sonterra II discovered that vacancy rates were increasing and in order to stem the tide of a half vacant complex, they completely illiminated the screening process for new residents. That said, the number of police and ambulence dispatched calls have skyrocketed as the bad element began to invade what used to be a nice community to live in.

There is an extreme amount of vandilism and violence occuring on a regular basis. Sonterra II had to install video cameras to monitor the keypads at the gate points of entry because vandils kept destroying them. The on call officer resigned because of frequent and repeated calls during the night and his vacated position has not been filled since. Sonterra and Sonterra II have become the lawless West.

The main reason Sonterra II had to close its office doors was that all the computers in the business center were stollen during office hours. Thieves even walked off with a big-screen TV during the middle of the day. None of these items were replaced, but were avertised as part of the Community amenity package that went with a residential lease.

Sonterra and Sonterra II are now revolving doors. As all of the quality residents are moving out, the trash is moving in. There is a humorous note to all of this. Generally speaking, most unscreened trashy residents tend to brake their lease and move out in the middle of the night. This is not the type of night life that most people associate with Austin. Sonterra and Sonterra II might as well be located in East Austin...really no difference these days.

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