Verandah at Grandview Hills
8600 North FM 620, Austin, TX 78726
512-401-0444  WEBSITE save favorite
AVERAGE RATING
recommended by:
52%

overall rating:
3.3
2.9
2.93 Parking:
3.5
3.54 Maintenance:
3.5
3.45 Construction:
3.1
3.08 Noise:
3.8
3.8 Grounds:
3.4
3.42 Safety:
3.2
3.15 Office Staff:
< | >

Unreliable and overpriced

From: TxAdam
Date posted: 12/30/2002
Years at this apartment: 2001 - 2002
 
We moved into the Verandah while 80% of the complex was still under construction. The landscaping, pool and ammenities are wonderful here. Everything is well taken care of.

We had several significant problems with the management team here... Just after moving to our 1st floor apt we realized that the neighbor (and at the time only other resident in the building) was keeping a VERY large german shepard on their balcony. This dog's urine was literally raining down on our patio furniture and plants. After speaking to the resident without resolution we contacted the management. We spent the next month and a half listening to how nice this resident was... and how hard she was trying to correct the problem, all the while still being urinated on daily. When the 2nd floor resident moved in and had the same complaints, they finally took action and the woman owning the dog was asked to move. It literally took them 6-8 weeks to get this health hazard (and disgusting situation) resolved.

Another problem at this complex is parking. If we were not home by 7-8pm it was expected that we would have a 100 yard trek through the parking lot to get home.

After a serious water leak in an adjacent unit flooded 75% of our apartment the management team hired a contractor group who was uninsured and essentially untrained to repair the carpet and water damage. These guys cut jagged seams that could not be re-fitted together and left several portions of the pad lumped up under our carpet. It took 2 weeks to get another carpet installation company out who decided the only way to make the carpet look good again, was to replace the majority of it.

This complex advetises to be (and is definately priced as) a luxury apartment community. They are far from it. The walls are paper thin... (you can clearly hear conversations in adjacent apartments through the walls)... the floors had numerous squeeks and creaks... and the management team seemed to be very inexperienced and young.

I would definately not recommend this complex to anyone... Quite the opposite. Even if there is a new management team (they are in the process of being sold)... the cheap construction and cut corners will keep this place from ever being a "luxury" community.

Recommended: NO
Overall Rating
2 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
1 of 5
Grounds: 4 of 5
Safety: 4 of 5
Office Staff:
1 of 5
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