Verano at the Domain formerly Archstone & Hunter's Run Apartments
11900 Hobby Horse Court, Austin, TX 78758
512-339-5700  WEBSITE save favorite
AVERAGE RATING
recommended by:
29%

overall rating:
2.6
2.9
2.91 Parking:
3.0
2.99 Maintenance:
2.8
2.76 Construction:
2.7
2.71 Noise:
2.9
2.94 Grounds:
3.0
2.96 Safety:
2.5
2.49 Office Staff:
< | >

Awful Management

From: UTMelissa
Date posted: 8/22/2004
Years at this apartment: 2004 - 2004
 
I was attracted to Hunter's Run for their low prices, however, I luckily changed my mind and decided not to move in. The management is rude. I felt like I was talking to a used car salesman when I was first looking at the place. Later, when I backed out and decided to move to a much better complex, management refused to refund my admin fee, which had been promised as refundable as part of their "30 day, 100% satisfaction guarantee." Both my leasing agent and the property manager were extremely rude and insolent with me throughout the entire process. I'm so glad I changed my mind when I did - I dread the thought of having to deal with this managment for an entire year.

And yes, I realize an admin fee, or deposit, or whatever they want to call it, is partly to hold the apartment for a prospective tenant, however they should not tell people that the fee is refundable as part of their guarantee - a guarantee that gives you up to 30 days AFTER you move in to change your mind and break your lease and get back your money for ANY reason.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 2 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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