Waterstone Apartments
420 West Slaughter Lane, Austin, TX 78748
512-282-9500  WEBSITE save favorite
AVERAGE RATING
recommended by:
45%

overall rating:
3.2
3.4
3.36 Parking:
3.9
3.86 Maintenance:
3.2
3.23 Construction:
3.0
3.05 Noise:
3.1
3.14 Grounds:
3.3
3.32 Safety:
3.0
2.95 Office Staff:
< | >

Awful Management

From: amylt777
Date posted: 2/25/2008
Years at this apartment: 2007 - 2008
 
We have lived in this complex for almost a year, and can't wait for our lease to be up. The only person in the office who cares about the tenants is Jason and other than that there's noone. The issues started when we went to pay our rent a few months into being there and my husband asked for total, she said $860, our rent is $885 which we had been paying for 2 or 3 months. This upset us especially since a day later they called back and asked for the rest of $25 dollars. They couldn't get it straight. We were never informed to pay our water to the complex, so we've been paying the water company. We got a letter saying we owed them money and after a phone call we now have to get our money back from the water company and pay the complex. This is all after living here for almost a year. We were also sent a letter asking us to take our bamboo shade down because it was against guidelines. There are multiple units with curtains and shades. Ours just happen to be up for medical purposes. I was told to keep it up I need a doctors note. If you ever need anything sorted out here the last person you want to talk to is Prescilla especially if you don't appreciate being talked to in a sarcastic tone the whole time. All in all, it's overpriced, and you can forget about being treated like a customer when it comes to management.

Recommended: NO
Overall Rating
3 out of 5
Parking:
4 of 5
Maintenance:
4 of 5
Construction: 4 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 4 of 5
Office Staff:
1 of 5
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