I would like to share my experience. I just moved in to Westdale Pointe on Jun 2, 2006. There are a lot of issues found at the same day when I moved it. I should have seen the actual apartment before I submitted my application form and paid my fees. Unfortunately, the apartment management didn't allow me to see the actual one at them I paid for the application/admin fees because they claimed that they could not show anyone to the apartment unit when it was not ready. When I moved in, they claimed that everything should be ready and clean! To see what it turned out when I move in:


Unwanted *Guests*:
I have been living in that apartment (Westdale Pointe at 7117 Wood Hollow
Dr., Austin, TX78731) for 14 days. I see cockroaches and spiders every day
running around the apartment. I spray it every day as well. No idea how
soon the apartment pet control will come in.

Musty Odor:
Such odor is everywhere in the apartment. I put a lot of deodorizers in the
rooms, closets, bathrooms and even kitchen, and clean all the carpet, walls,
everything I can but all in vail. The apartment management just does nothing
about it and just told me that the one I just rented has been more than 6
months nobody living in. In sum, it is not an excuse for that odor if the
apartment is well-maintained. Anyway, it is difficult to stay inside the
house with or without the windows open! This odor is even worse especially
when it is night time I need to close all windows/patio for sleep. Right
now, I am trying to use vinegar to eliminate that musty odor and am not sure
if it will work and how long it will last.

Clean before moving in:
It is my first time to do the cleaning before I can move in an apartment.
It seems like I was moving out - I can see how bad the maintainence in that
apartment is.

Slow/Never Maintenance Response:
I have some other minor issues in that apartment and have also made requests
to the management for repair. The answer is that they don't know how soon
the maintenance team will work on it. It sounds like that the management
job is to issue job orders and the rest - they don't care. The management
is no control of the maintenance. It has been 14 days including today that
I am living there. The management is still unable to give me the
approximate time when the issues could be done. They said that it is
inappropriate for them to say when the job could be done if eventually they
cannot do it. I just wonder if anyone out there like me *mistreated* by the
apartment management. I could not understand why 14 days is not a
reasonable time for them to do repair - some are not even a repair, just
simply giving the resident a missing screen! In sum, they just ignore me
whenever I come :(

I hope everyone here has a better luck than me when you're looking for an
apartment. Remember to visit the unit that you rent before signing or
paying anything if you can. Good luck on your apartment hunting!

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