Keystone at Castle Hills
#6,090 #13 #979

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Keystone at Castle Hills

4600 N Josey Ln, Carrollton, TX 75010
(531 Reviews)
$1,050 - $5,404/mo
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Floor Plans & Pricing

1 Bedroom

A3

1 Bed, 1 Bath | 728 - 818 sq. ft.

$1,050 - $3,812

3 Available Units

See Floor Plan Details

A4

1 Bed, 1 Bath | 820 sq. ft.

$1,319 - $3,822

3 Available Units

See Floor Plan Details

A1

1 Bed, 1 Bath | 632 sq. ft.

$1,331 - $3,622

3 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 662 sq. ft.

$1,431 - $4,011

3 Available Units

See Floor Plan Details

A5

1 Bed, 1 Bath | 820 sq. ft.

$1,333 - $3,645

2 Available Units

See Floor Plan Details

A

1 Bed, 1 Bath | 687 sq. ft.

$1,295 - $3,513

1 Available Unit

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 1 Bath | 996 sq. ft.

$1,450 - $4,858

3 Available Units

See Floor Plan Details

B1

2 Beds, 2 Baths | 971 - 1,069 sq. ft.

$1,623 - $4,854

3 Available Units

See Floor Plan Details

B

2 Beds, 2 Baths | 884 - 960 sq. ft.

$1,583 - $4,710

2 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,054 sq. ft.

$1,837 - $5,404

2 Available Units

See Floor Plan Details

B- Harmony

2 Beds, 2 Baths | 884 sq. ft.

See Floor Plan Details

B4

2 Beds, 2 Baths | 1,081 sq. ft.

See Floor Plan Details

3 Bedrooms

C

3 Beds, 2 Baths | 1,390 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B+
B+

Renter Ratings

B

Review Ratings

Noise

3.5

Grounds

3.1

Safety

3.2

Office Staff

3.2

Maintenance

3.6

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

35

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.69 days

View Community Timeline
View Community Timeline

Keystone at Castle Hills Reviews

(511)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1237325

Verified Resident 2023 - 2024

3/22/2024

Experience horrible! Moved into a dirty place. No one cleaned after last tenants moved out. Painter painted over dirty place and hair. Paint job horrible paint splats over walls and floors. Neighbor it's moved out paint and paint trail going from steps to their front… See More >
    Manager

    3/27/2024

    Keystone at Castle Hills
    Thank you for checking in about your renter's insurance reimbursement and for caring about the appearance of our homes and community. We typically receive outstanding feedback about our attention to detail and care that you are able to say the same of us and our contractors. Please call or visit the office to follow up on your credit and to further discuss any needs your home may currently have. Thank you for reaching out to us.
    Review Author Icon

    Resident 1236452

    Verified Resident 2020 - 2024

    3/19/2024

    People are not very outgoing. Lots of trashy residents. Many dog owners do not pick-up after their dogs. In the summer, lots of noise at the pool after 10pm. Had an issue with leak from upstairs apartment's bathroom. It took about 6 tickets to finally… See More >
      Manager

      3/21/2024

      Keystone at Castle Hills
      Thank you for reaching out. We strive to maintain a beautiful, peaceful community and we expect our residents to aid us in our efforts, so we are sorry to learn of your noise, animal waste, and maintenance concerns. Our team is dedicated to providing you with exceptional service so we would like to speak with you to learn more. At your earliest convenience, please give us a call or stop by our office for a chat.
      Review Author Icon

      Resident 1230869

      Verified Resident 2020 - 2024

      3/1/2024

      Trash is prominent. People do not pick up after thier dogs. The swimming pool becomes a nightclub with people wearing barely anything and listening to rap music at full blast. Very trashy neighbors. ..

        Manager

        3/5/2024

        Keystone at Castle Hills
        Thank you for caring about our community. It means more to us than we can express. We are here for our residents and are willing to go the extra mile to foster a clean and welcoming environment for all who visit or live here. If there is anything our team can do for you, please let us know. Call or visit the office anytime to share your ideas or recommendations. We will appreciate the opportunity to gain further insight from your perspective.
        Review Author Icon

        Resident 1230040

        Verified Resident 2021 - 2024

        2/27/2024

        Old buildings but nicely updated. We haven't had any major issues and maintenance is pretty fast. It is expensive for what you get but that's just apartments these days. Amenities are decent. No major complaints.

          Manager

          3/1/2024

          Keystone at Castle Hills
          We are delighted you are content in our community and enjoy the upgrades we have made to our apartment homes. Delivering excellent value is important, and we regret your disappointment. Please let us know if there is anything we can do to increase your satisfaction. We are here to help.
          Review Author Icon

          anonymous

          Resident 2020 - 2022

          2/23/2024

          DO NOT MOVE HERE

          DO NOT MOVE HERE!! I had no AC for WEEKS during the summer. As of the day I moved out the AC still was not working. Now a year after I lived there, paid my rent in full, handed in my keys, they are saying… See More >
            Manager

            2/27/2024

            Keystone at Castle Hills
            We strive to operate in fairness and transparency. We value our relationship with our residents, current and former. We care that our residents enjoy a comfortable living experience and are sorry if you did not appreciate our team or their efforts during your time here. We wish we could have known how you felt while you were still part of our community, and we are grateful you have reached out about your statement. Please call the office, where we can answer any questions you may have directly.
            Review Author Icon

            Resident 1225045

            Verified Resident 2022 - 2024

            2/9/2024

            When I moved into my apartment its was dirty and it was a complete disaster. My ac unit wasn't working and my apartment was a hot mess. My dishwasher wasn't working ??. My patio had blood spots everywhere. My apartment wasn't ready… See More >
              Manager

              2/14/2024

              Keystone at Castle Hills
              Our team appreciates that you shared your move-in experience. We aim to provide well-maintained apartment homes from day one and regret if this was not your experience. We are committed to excellent service and hope to regain your confidence in our support and community. Please reach out whenever we can be helpful to you.
              Review Author Icon

              Resident 1218839

              Verified Resident 2019 - 2024

              1/20/2024

              The first quarter of the year 2023 was good, but since June the quality of incoming residents has gone down significantly. Because of the seediness moving here police appearance has become daily. The rotation of people in the office does not instill confidence… See More >
                Manager

                1/23/2024

                Keystone at Castle Hills
                Your satisfaction is important to us, so we appreciate the insight into your experience. Our community has a vigorous background process in place to ensure our residents are a good fit for our community, so we are disappointed to learn of your feelings. We are eager to uplift your experience, so please give us a call or stop by our office for a chat. We look forward to a productive conversation.
                Review Author Icon

                Resident 1215026

                Verified Resident 2021 - 2024

                1/7/2024

                Older apartments, but renovated. My two bedroom/2 bathroom is spacious! Large complex- 45 two-story buildings. Lots of green grass and trees. Diverse cultures and ages. Child and dog friendly. Great maintenance. Quiet. Good amenities- 3 pools, large fitness center, dog park, valet trash.

                  Manager

                  1/9/2024

                  Keystone at Castle Hills
                  We are grateful to hear how much you enjoy your spacious home in our community. In addition to superb customer service, we pride ourselves on providing a comfortable, peaceful environment with well-maintained amenities. We are so glad you enjoy the various pools, fitness center, and dog park. Please don't hesitate to reach out if there's anything we can do to ensure your experience remains positive.
                  Review Author Icon

                  Resident 1212592

                  Verified Resident 2019 - 2023

                  12/29/2023

                  Since the new owners have taken over things have gone down hill, for example: whenever I need to talk to someone in the office I have to take off work and go into the office because no one in the office will call you back… See More >
                    Manager

                    1/4/2024

                    Keystone at Castle Hills
                    We appreciate you sharing your observations. We value providing our residents with proactive communication, and we are sorry if your experience has not reflected this. We have parking and pet policies in place to ensure our residents have a pleasant living experience, so we would like to speak with you to address your concerns. At your earliest convenience, please
                    Review Author Icon

                    Resident 1210011

                    Verified Resident 2021 - 2023

                    12/19/2023

                    When I first moved in the agent and the complex were amazing. The new batch of leasing agents are rude, unhelpful and just don't care. The caliber of the people they lease apartments to have zero respect for their neighbors or the complex. I went… See More >
                      Manager

                      12/26/2023

                      Keystone at Castle Hills
                      Thank you for reaching out. We like to ensure our residents a calm and pristine living environment, and we are disappointed to learn of your observations. We expect our residents to aid us in our efforts to maintain a beautiful community, so we would like to speak with you to devise a course of action. When you get a chance, please give us a call or stop by our office for a chat. We hope to hear from you soon.
                      Review Author Icon

                      Resident 1206438

                      Verified Resident 2022 - 2023

                      12/8/2023

                      I have been very happy and satisfied living here at this community. The staff is very friendly, professional, knowledgable and super helpful! No complex is perfect, but I've not experienced anything that is hugely negatively impactful. Notices and community information are sent out within a… See More >
                        Manager

                        12/12/2023

                        Keystone at Castle Hills
                        Our team is thrilled that you have enjoyed your first year in our community and are taking advantage of our proximity to fantastic businesses and nearby highways. Thank you for complimenting our team's service and commitment to excellent communication. We aim for perfection, so please reach out anytime you need us.
                        Review Author Icon

                        Resident 1204401

                        Verified Resident 2023

                        12/3/2023

                        Residents aren't all held to the same standards. Some leave their trash cans out full of trash all the time and never get punished even though we're supposed to get a fine if we do, some get a fine the one time they leave their… See More >
                          Manager

                          12/6/2023

                          Keystone at Castle Hills
                          Our team appreciates that you have taken the time to share your perspective. We aim to provide prompt support and implement policies consistently, and we are sorry to read your comments to the contrary. We would appreciate having additional information to help us address this and hope you will reach out to the office when you have a moment. Thank you.

                          Updated Review

                          Review Author Icon

                          Resident 338892

                          Verified Resident 2015 - 2023

                          12/1/2023

                          I Love my apartment. The management crew is very nice and helpful, as are the maintenance men. They are Awesome!! I am only writing more because of the stupid 200 character requirement for this dumb thing.

                            Manager

                            12/4/2023

                            Keystone at Castle Hills
                            We are thrilled that you enjoy your luxurious apartment and find our hardworking team's service friendly and on point. Your satisfaction is a priority, so please reach out if we can elevate your experience further. Thank you.
                            Review Author Icon

                            Resident 1201572

                            Verified Resident 2020 - 2023

                            11/21/2023

                            It's been okay. I mean, our back area is a flood zone, but..It's okay. The trash valet misses every third pickup. We haven't been murdered in our beds so....I guess things could be worse. Definite 5/10.

                              Manager

                              11/28/2023

                              Keystone at Castle Hills
                              Thank you for sharing your feedback with us, and we will be sure to look into the trash service to address any issues. We want you to love your home with us, so please call or come by the office if there is anything we can do to help.
                              Review Author Icon

                              Resident 1200911

                              Verified Resident 2021 - 2023

                              11/19/2023

                              I enjoy living in this community. Everyone is friendly and respectful to one another. I also enjoy the convenience of how close this complex is to other things for me, such as grocery stores, stores to shop at, necessities, healthcare, work, etc.

                                Manager

                                11/22/2023

                                Keystone at Castle Hills
                                We love having you in our community! It is a joy tear our amazing residents have made you feel at home, and we hope you will continue to enjoy our convenient location for years to come.

                                Updated Review

                                Review Author Icon

                                Resident 743685

                                Verified Resident 2020 - 2023

                                11/9/2023

                                Safe and quiet and the maintenance staff is quick to fix anything that I request. It is close enough to enough things that I can get just about anything. I highly recommend this apartment community, so come!

                                  Manager

                                  11/14/2023

                                  Keystone at Castle Hills
                                  Your glowing recommendation means the world to us! Nothing makes us happier than hearing our prompt service, convenient location, and peaceful environment have earned your seal of approval. Please reach out if you are ever in need.
                                  Review Author Icon

                                  Resident 1190265

                                  Verified Resident 2022 - 2023

                                  10/17/2023

                                  Great!! We love it here! It's a quiet neighborhood and pleasant atmosphere. All maintenance requests we've placed online have gotten quick response so far. The only thing we'd like to see improved is the accessibility of the cyber cafe. It's been locked for the… See More >
                                    Manager

                                    10/19/2023

                                    Keystone at Castle Hills
                                    It is wonderful to hear that our maintenance team has addressed all of your needs so promptly and that you like our great atmosphere! For updated information about the cyber café, please feel free to call or come by the office.
                                    Review Author Icon

                                    Resident 1190262

                                    Verified Resident 2023

                                    10/17/2023

                                    We enjoy a quiet and friendly community with well maintained amenities and good service when needed. We enjoy the open spaces available for outdoor activities and appreciate the convenience of easily accessed parking.

                                      Manager

                                      10/19/2023

                                      Keystone at Castle Hills
                                      Thank you for your review and letting us know how much you enjoy our attractive environment, friendly service, and superior amenities. We are here for you whenever you need us!
                                      Review Author Icon

                                      Resident 1188489

                                      Verified Resident 2023

                                      10/9/2023

                                      Move in was great. Office personnel was incredibly helpful and made it all very easy. I really love my apartment and the location but I have neighbors next-door that are horrible which is making me think I might not renew my lease in March if… See More >
                                        Manager

                                        10/14/2023

                                        Keystone at Castle Hills
                                        Thank you for providing your review and complimenting our team for assisting during your move-in. We are thrilled you enjoy your apartment home but are sorry to read about your disappointment and maintenance concerns. Our team would appreciate the opportunity to speak with you directly about addressing these matters and hopes you will call or stop by the office when you have time. We look forward to hearing from you.
                                        Review Author Icon

                                        Resident 1179052

                                        Verified Resident 2020 - 2023

                                        9/10/2023

                                        It's a very quiet community with kids playing around. The Maintenance men keep it really clean and are very friendly. The office people are just the same. I love to see multiple families walking around getting their evening walks in. It makes it feel like… See More >
                                          Manager

                                          9/13/2023

                                          Keystone at Castle Hills
                                          What a joy to offer you such a pleasant and serene place to call home. We are glad that you find the environment so well-kept and our maintenance and office team reliable and friendly. We are here for you!
                                          Review Author Icon

                                          Resident 1178339

                                          Verified Resident 2023

                                          9/8/2023

                                          I chose this complex because I have always owned a home and was looking for an apartment that was reasonable, had trees and had more of a residential feel. Could not see myself in an area that was all concrete.

                                            Manager

                                            9/12/2023

                                            Keystone at Castle Hills
                                            Thank you for taking the time to share your review. Our team is delighted that our beautiful community and landscaping helped you to select us as your new home. We hope you are enjoying maintenance-free apartment living.

                                            Updated Review

                                            Review Author Icon

                                            Resident 742394

                                            Verified Resident 2007 - 2023

                                            8/27/2023

                                            I have met some fantastic friends here, I thoroughly enjoyed the pools back when I used to go swimming. So far I have never had any problems with management or maintenance it's been great living here, although most all my friends have left except for… See More >
                                            Manager

                                            8/29/2023

                                            Keystone at Castle Hills
                                            We are glad to hear that your experience has been so positive and that our pools were such a great amenity for you. We are more than happy to address any and all concerns so we can earn five stars from you next time!
                                            Review Author Icon

                                            Resident 1174308

                                            Verified Resident 2019 - 2023

                                            8/27/2023

                                            It's a nice community with a bad managing. Great location , nice remodel apartments .it's looks like everything was getting uglier but at the same time I think there is a new manager . It's a sweet and sour experience. I'm already looking apartments around… See More >
                                              Manager

                                              8/29/2023

                                              Keystone at Castle Hills
                                              We certainly want you to be 100% sure that our community is the place for you! Thank you for letting us know your thoughts and that you enjoy our attractive environment, well-finished apartment homes, and convenient location. We believe you will be more than satisfied with the updates that our new manager is making to our community, so please let us know if you have any concerns in the future.

                                              Updated Review

                                              Review Author Icon

                                              Resident 314527

                                              Verified Resident 2014 - 2023

                                              8/18/2023

                                              I appreciated the drainage solution you did this year to stop the constant soil erosion that caused problems at the entrance of building 36. Every time it rained, mud would cover the building entrance and we'd have to slip and slide our way in and… See More >
                                                Manager

                                                8/22/2023

                                                Keystone at Castle Hills
                                                Our team is thrilled to receive your favorable review and acknowledgment of our efforts to improve the satisfaction of our residents. Finding a solution and not a band-aid was essential to us, and we are delighted we were successful in doing this! Thank you so much for sharing your compliments.
                                                Review Author Icon

                                                Resident 657776

                                                Verified Resident 2018 - 2023

                                                8/16/2023

                                                I've been a resident since 2018 and I can without a doubt say I haven't expeyany issue with the office staff, crime, noise and definitely not with our "top tier" maintenance staff. Our property is quiet or should I say my area is quiet/peaceful. There's tons… See More >
                                                  Manager

                                                  8/19/2023

                                                  Keystone at Castle Hills
                                                  We are overwhelmed by your complimentary feedback about your five-year experience in our community. Thank you for applauding our attention to detail by our maintenance team as well as their responsiveness and professionalism. We adored your description of our amenities and the serene environment in our pet-friendly environment. We also encourage our residents to ensure they clean up after their pets, and it seems a reminder is in order. We are here for you and hope you remain with us for a long time to come!

                                                  Features & Amenities

                                                  Laundry
                                                  • Full Size Washer and Dryers Provided
                                                  • Washer and Dryer Connections
                                                  Parking
                                                  • Boat Parking Available
                                                  • Covered Parking
                                                  • Garage
                                                  • Private Yard
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Balcony or Patio
                                                  • Built-in Microwaves
                                                  • Ceiling Fans with Lighting
                                                  • Community Gardens
                                                  • Crown Molding
                                                  • Custom Kitchen Cabinetry
                                                  • Custom Walk-in Closets
                                                  • Cyber Cafe and Conference Center
                                                  • Drop Pendant Lighting
                                                  • Energy Efficient White Appliances
                                                  • Fire Pits with Outdoor Seating
                                                  • Fitness Center
                                                  • Framed Mirror
                                                  • Garden Tubs
                                                  • Gooseneck Faucets
                                                  • Hammock Park
                                                  • Hardwood Style Flooring
                                                  • Lush Landscaped Courtyards
                                                  • National Relocation Program
                                                  • Online Resident Services
                                                  • Outdoor Kitchens with Gas Grills
                                                  • Parcel Pending Area
                                                  • Playground
                                                  • Pool
                                                  • Pool View
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Quartz Countertops
                                                  • Security Deposit Alternative Available
                                                  • Short Term Lease Available
                                                  • Smart Home Technology Systems
                                                  • Spa
                                                  • Stainless Steel Appliances
                                                  • Subway Tile Backsplash
                                                  • Sundeck
                                                  • Track Lighting
                                                  • Two Large Dog Parks
                                                  • Two and Six Panel Interior Doors
                                                  • Under Cabinet Lighting
                                                  • Undercounter Wine Fridge
                                                  • Undermounted Sinks
                                                  • Valet Trash Service
                                                  • Vaulted Ceilings
                                                  • Wood burning and Electric Fireplaces
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                                                  Leasing

                                                  Discover luxury and comfort at your fingertips here at Keystone at Castle Hills in Carrolton, TX. Choose from our selection of beautiful one, two, and three-bedroom apartment homes, each thoughtfully designed with modern finishes. Our pet-friendly community also features several premium amenities for you to enjoy, including a Cyber Cafe, a 24-hour fitness center, and three swimming pools. Schedule your in-person or virtual tour today for more information. We can't wait to meet you!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Highmark Residential

                                                  A-
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                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 531 number of votes by renters, Keystone at Castle Hills is currently rated 3.5 out of 5 stars.
                                                  Keystone at Castle Hills is rated 3.1/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                  Keystone at Castle Hills is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                  Keystone at Castle Hills is rated 3.5/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                  Keystone at Castle Hills is rated 3.2/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                  Keystone at Castle Hills is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  Keystone at Castle Hills is rated 3.2/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 3.69 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Keystone at Castle Hills

                                                  March 2024

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                                                  Keystone at Castle Hills is a 632 - 1,390 sq. ft. apartment in Carrollton in zip code 75010. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,050 - $5,404. Nearby cities include Addison, Farmers Branch, Coppell, Dalla, and The Colony.

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