Townlake of Coppell
#9,364 #3 #1,603

What is epIQ?

Townlake of Coppell

215 North Moore Road, Coppell, TX 75019
(371 Reviews)
$1,333 - $2,410/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Move-In Specials (2)

Offering Look and Lease Move-in Specials on Select Units! Contact Leasing Office For Additional Details!

Offering Look and Lease Move-in Specials on Select Units! Contact Leasing Office For Additional Details!

Show More

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 675 - 695 sq. ft.

$1,333 - $1,506

3 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 804 - 820 sq. ft.

$1,471 - $1,653

3 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 706 sq. ft.

$1,348 - $1,368

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 1 Bath | 728 sq. ft.

$1,729 - $1,926

3 Available Units

See Floor Plan Details

B4

2 Beds, 2 Baths | 1,055 - 1,074 sq. ft.

$2,057 - $2,410

3 Available Units

See Floor Plan Details

B2

2 Beds, 2 Baths | 986 sq. ft.

$1,989

1 Available Unit

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,024 sq. ft.

$1,848 - $2,088

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,093 sq. ft.

$2,163

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B-
B-

Renter Ratings

B-

Review Ratings

Noise

3.3

Grounds

3.0

Safety

2.8

Office Staff

3.0

Maintenance

3.5

Neighborhood

3.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Manager’s Review Engagement

B+

Percentage of reviews responded to

75.00%

Manager’s Review Reply Time

D+

Average time to respond to reviews

57.25 days

View Community Timeline
View Community Timeline

Townlake of Coppell Reviews

(364)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident 2023

8/17/2023

So many roaches

The buildings look nice from outside. However, so many cockroaches inside. They sent pest control every two weeks, just use a little bit of non-working gel in less than 2 minutes. And they only treat your apartment when you complain, not your neighbors in the… See More >
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    7/18/2023

    Flat unfit to stay

    We got in to the flat in Oct 2022. You believe it or not, we have raised close to 15 complaints in 7 months. AC is not working and many. Cockroach issues and other pest issues. We got struck with the agreement. Never ever we… See More >
      Manager

      7/20/2023

      Townlake of Coppell
      Hello and thank you for bringing this to my attention. We want to give you the best experience possible. If we did not meet your expectation, management has options. You can transfer to another apartment or we would not make you stay in this lease if we have these kinds of issue. I hope you will reach out to me. I do not want you to feel stuck. I can help. Denise Wade, Community Manger, Townlake of Coppell, TownlakeCoppellMgr@greystar.com.
      Review Author Icon

      anonymous

      Resident 2023

      6/19/2023

      Move - in Experience

      Moving from one state to another always involves a lot of processes. I am pleased to have chosen Townlake of Coppell as my new residence. Their enthusiasm and assistance have provided me with tremendous support during my move. Thank you so much!

        Manager

        6/21/2023

        Townlake of Coppell
        Welcome to Townlake of Coppell. I am so happy you have been happy. If anything ever arises please let us know. We will work hard to continue a great experience. Thank You! Denise Wade, Community Manager, Townlake of Coppell

        Updated Review

        Review Author Icon

        anonymous

        Resident 2021 - 2023

        5/17/2023

        Wonderful ambience to live

        It's been 2+ years living at Townlake of Coppell, I can say it's been wonderful. This is great community for all ages, there are lots of fun places around to engage kids with. The apartments are maintained well. The staff at leasing office is always… See More >
          Manager

          5/19/2023

          Townlake of Coppell
          Thank you for taking the time to make a review of our community. We are so happy to read such a great review about Townlake of Coppell! We're proud of our team's dedication to all of our residents and hope you will continue to make your home with us in the years to come. Thanks again! Denise Wade, Community Manager, Townlake of Coppell
          Review Author Icon

          anonymous

          Resident 2021 - 2022

          11/15/2022

          Love living at Townlake of Coppell!

          I love the staff at Townlake because they all sincerely care about their residents!! This community is like a family and I love that. Everything about this experience has been 10/10 would recommend to anyone!

            Manager

            11/17/2022

            Townlake of Coppell
            Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Denise Wade, Community Manager, Townlake of Coppell
            Review Author Icon

            Kaushik_B

            Resident 2022

            3/24/2022

            Terrible first impression. After moving in I able to know that my unit does not have dryer & washer. Also, they don’t have common washer & dryer in the society. Society manager recommended me one vender to take washer & dryer on rent & that… See More >
              Manager

              3/30/2022

              Townlake of Coppell
              Hello Kaushik, We can help with getting you a washer and dryer and speak to the vendor for you. Our residents come first to us, so we would like to resolve this situation to the best of our abilities. In order to address your specific needs, please contact us at 972-393-2500 or townlakecoppell@greystar.com. I look forward to speaking to you soon! Sincerely, Denise Wade, Community Manager, Townlake of Coppell
              Review Author Icon

              anonymous

              Resident 2021

              9/27/2021

              Management was very helpful ..Maintenance was done right way ..apartment complex is quiet and neatly maintained . Schools are near for my kids . close to my work place . overall very satisfied .......

                Manager

                9/29/2021

                Townlake of Coppell
                We are so happy to see a high rating for Townlake of Coppell! We're proud of our team's dedication to all of our residents and hope you will continue to make your home with us in the years to come. Thanks again! Denise Wade
                Review Author Icon

                anonymous

                Resident 2020 - 2021

                9/23/2021

                I love the management team, loved when you order a repair, very good location and neighborhood is great. I would stay here if I need a place again, clear, nice and great service! I can’t said enough. Enjoy… See More >
                  Manager

                  9/25/2021

                  Townlake of Coppell
                  Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Denise
                  Review Author Icon

                  anonymous

                  Resident 2020 - 2021

                  3/25/2021

                  Absolutely love the community and the amenities. The staff is incredible and always helps you with anything. Dustin was my leading agent and he is absolutely incredible, he is extremely knowledgeable and goes above and beyond not only for me but I have spoken to… See More >
                    Manager

                    3/30/2021

                    Townlake of Coppell
                    Hi Stephanie, Thank you for your recent review of our community and recognizing Dustin for this efforts. I am so happy you have been satisfied to date. We really appreciate you taking time out to reply. If anything ever arises that I can help with, please let me know. We always appreciate constructive feedback we can act on. Sincerely, Denise Wade, Community Manager, Townlake of Coppell
                    Review Author Icon

                    DiazM77

                    Resident 2020 - 2021

                    3/25/2021

                    I just want to recognize Dustin Schultz for his attentiveness since day one. He always makes sure all my questions and concerns are answered in a timely manner. I decided to stay at Townlake another year and Dustin made sure my transfer was smooth. He… See More >
                      Review Author Icon

                      anonymous

                      Resident 2020 - 2021

                      1/31/2021

                      The staff is amazing!  The office staff was very responsive, friendly, and always eager to assist. Also, I want to mention the maintenance staff was the same ~ always friendly" The layout was perfect for me with storage in this particular floor plan. When I would send… See More >
                        Manager

                        2/1/2021

                        Townlake of Coppell
                        Thank you for your recent review of our community. I am so happy you have been satisfied to date. We really appreciate you taking time out to reply. If anything ever arises that I can help with, please let me know. We always appreciate constructive feedback we can act on. Sincerely, Denise Wade, Community Manager, Townlake of Coppell
                        Review Author Icon

                        anonymous

                        Resident 2017 - 2020

                        7/26/2020

                        Wonderful Staff and management we have been here for almost 4 years now and this is the best management staff. Very Helpful and Understanding. Always there to help us out and make things right. Would recommend it to everyone. Especially has a great School district.

                          Manager

                          7/31/2020

                          Townlake of Coppell
                          Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Denise Wade, Community Manager, Townlake of Coppell

                          Updated Review

                          Review Author Icon

                          anonymous

                          Resident 2018 - 2020

                          6/24/2020

                          The staff here will talk down to you and treat you as though they are your parent. Greystar is a horrible management company. If you don't believe me, look up the reviews for Greystar. They regularly send out emails getting on to residents and telling… See More >
                            Manager

                            6/26/2020

                            Townlake of Coppell
                            Hi Anonymous, we regret your most recent visit with us was not up to the standards we strive for. We will be taking this opportunity to increase our training.
                            Review Author Icon

                            anonymous

                            Resident 2020

                            6/23/2020

                            I Love this Property . The Staff are very welcoming, treat you with respect, render prompt service if you have any issues with your apartments, if not satisfy with work done, you can call them back and they fix it for you.

                              Manager

                              6/25/2020

                              Townlake of Coppell
                              Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
                              Review Author Icon

                              aviakara

                              Resident 2018 - 2020

                              4/15/2020

                              My wife and I have our home in Kansas City, Missouri. We rented the two bedroom apartment for our winter residence, as we could not tolerate the harsh winters in Kanss city. We enjoyed living in this peaceful oasis cduring two winters and a summer,… See More >
                                Manager

                                5/19/2020

                                Townlake of Coppell
                                Thank you for your recent review of our community. It appears you have some good feedback for the community. I am so happy you have been satisfied to date. If anything ever arises please let me know. We would love to help you again! Denise

                                Updated Review

                                Review Author Icon

                                dadcline

                                Resident 2020

                                1/1/2020

                                Two years here and thank god I only have a few months left. So many problems we cant list them all... 1. theft is very common, packages stolen, cars broken into and anything in the common are stole. 2. you pay for water but a… See More >
                                  Manager

                                  5/19/2020

                                  Townlake of Coppell
                                  Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to improve your experience. Please contact us at 972-393-2500 or TownlakeCoppell@greystar.com. We look forward to speaking to you soon!
                                  Review Author Icon

                                  Resident 716937

                                  Verified Resident 2019

                                  11/12/2019

                                  Excellent services and maintenance for all the service. Good community, well maintained apartments. We are happy to live in this apartment for past two years. There is no issues. Very good park near by this apartment

                                    Manager

                                    5/19/2020

                                    Townlake of Coppell
                                    Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
                                    Review Author Icon

                                    Resident 713269

                                    Verified Resident 2019

                                    11/3/2019

                                    Moved recently from MA and enjoying my stay. Office staff is very friendly and cooperative and quick response on service requests. Nice place to live here as Coppell is good school district and everything is near by.

                                      Manager

                                      6/11/2020

                                      Townlake of Coppell
                                      Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
                                      Review Author Icon

                                      Resident 713235

                                      Verified Resident 2019

                                      11/3/2019

                                      Honestly this has been one the worst experiences I have ever had at any place I have lived. The office is friendly, but are not able to hold up to any promises made. The maintenance staff is terrible, they have left our apartment a mess… See More >
                                        Manager

                                        6/11/2020

                                        Townlake of Coppell
                                        Thanks for bringing this concern to our attention. It is our goal to treat everyone respectfully and to have loyal residents. We strive for continual improvement and welcome your feedback. Let us know if you still need us to help. Now that Greystar is here, we strive to have a great place to call home. Please contact us at 972-385-2500 or townlakecoppellmgr@greystar.com so we can address your specific needs. Thanks again!
                                        Review Author Icon

                                        Resident 711782

                                        Verified Resident 2016 - 2019

                                        10/30/2019

                                        Very good generally. Maintenance issues addressed and repaired within reason.......,,,,,,,...,...................................

                                          Manager

                                          6/11/2020

                                          Townlake of Coppell
                                          Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Let us know how we can turn your review to 5 stars. TownlakeCoppell@greystar.com or 972-385-2500. Thanks again!
                                          Review Author Icon

                                          Resident 711560

                                          Verified Resident 2019

                                          10/29/2019

                                          I just want to say good service and good enviorment. Also, the environmental greening in the community and the location of the community are good. It is convenient to go supermarket, refuel, cut hair. The very important is many day care, after schools you can… See More >
                                            Manager

                                            6/11/2020

                                            Townlake of Coppell
                                            Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again!
                                            Review Author Icon

                                            Resident 709637

                                            Verified Resident 2019

                                            10/23/2019

                                            We have no complaints about this apartment complex. The management is friendly, the maintenance is responsive, although not entirely effective always. Neighbors are largely respectful, nice area of the neighborhood.

                                              Manager

                                              10/20/2020

                                              Townlake of Coppell
                                              Thank you for your kind review; we are happy to pass along your comments to the team here at Townlake of Coppell! Thanks Again, Denise Wade, Community Manager, TownlakeCoppell@greystar.com.
                                              Review Author Icon

                                              Resident 283916

                                              Verified Resident 2019

                                              9/16/2019

                                              Excellent community and good neighborhood, staff was good and supportive. Children play area is awesome. Community is right mix of people from all over the world so that created a good environment for kids to play.

                                                Manager

                                                9/16/2019

                                                Townlake of Coppell
                                                Thanks for sharing this great review -- we appreciate the feedback! Please let us know if there is ever anything we can do to continue to make your living experience at Townlake of Coppell a positive one.
                                                Review Author Icon

                                                Resident 695304

                                                Verified Resident 2019

                                                9/15/2019

                                                Quiet place. Neighbors don't bother you. My unit is spacious. Parking is not bad. It's well lit at night. The management team is very professional. The cabinets and closet space is smaller than I would like.

                                                  Manager

                                                  9/16/2019

                                                  Townlake of Coppell
                                                  Thank You for the feedback. We are happy to see that your overall experience with our community is a positive one. Feel free to reach out to our team if you need any assistance.
                                                  Review Author Icon

                                                  Resident 693103

                                                  Verified Resident 2019

                                                  9/10/2019

                                                  Very new here.Too early to review.Till now,no issues.Complex is huge.There are people not cleaning the pet poop and no one is there to enforce.Gym not maintained properly.Didnt see any security arrangements for the residents.

                                                    Manager

                                                    9/10/2019

                                                    Townlake of Coppell
                                                    Thank you for sharing this review. We're sorry for your "pet poop" experience here, but appreciate you letting us know. While we have clear guidelines for pet owners, it can be difficult to monitor the entire premises. We will be stepping up our monitoring efforts and hope you'll either call the office or come by to see us to let us know where these "clean-up" policies aren't being followed. We promise to resolve the problem as quickly as possible.

                                                    Features & Amenities

                                                    Pets
                                                    • Cats Allowed
                                                      Deposit: $400. Fee: $200 ~ 400. Rent: $40. Restrictions: We welcome a maximum of 2 pets per apartment home. Breeds that are not accepted include: Chows, Doberman Pinchers, Pit Bulls, Staffordshire Terriers, German Shepherds and Rottweilers or any additional aggressive breeds. Pet fee is $400 with $200 being nonrefundable per pet. Monthly pet rent of $20 per pet.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Deposit: $400. Fee: $200 ~ 400. Rent: $40. Restrictions: We welcome a maximum of 2 pets per apartment home. Breeds that are not accepted include: Chows, Doberman Pinchers, Pit Bulls, Staffordshire Terriers, German Shepherds and Rottweilers or any additional aggressive breeds. Pet fee is $400 with $200 being nonrefundable per pet. Monthly pet rent of $20 per pet.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Basketball Court
                                                    • Clubhouse
                                                    • Community Pond with Fountain Views
                                                    • Coppell Independent School District
                                                    • Fitness Center
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • Picnic Area
                                                    • Playground
                                                    • Recycling Program
                                                    • Two Resort Style Swimming Pools with Grilling Areas
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Newly renovated 1, 2 and 3 bedroom apartments featuring amenities such as fireplace, hardwood plank floors, decorative backsplash, granite countertops, new lighting and appliance packages. When it s time to head out for some fun, we have you covered. From our play area to gated sport court. We also offer two Relaxation Resort pools, grilling areas, and countless ways to entertain your family and friends.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 06/13/2018
                                                    Q: Gas or electric utilities?
                                                    LAT Renter
                                                    Answered on: 11/25/2018
                                                    A: All electric. This complex has perhaps the worst maintenance crew I have encountered. This complex has a lot of issues that make it approaching slum level. Check out my review before you think of renting here.

                                                    Frequently Asked

                                                    Based on 371 number of votes by renters, Townlake of Coppell is currently rated 3.7 out of 5 stars.
                                                    Townlake of Coppell is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Townlake of Coppell is rated 3.5/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    Townlake of Coppell is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Townlake of Coppell is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Townlake of Coppell is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Townlake of Coppell is rated 3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 75% of their community reviews in the past year.
                                                    Managers have replied within 57.25 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Deposit: $400
                                                    Fee: $200 ~ 400
                                                    Rent: $40
                                                    Restrictions: We welcome a maximum of 2 pets per apartment home. Breeds that are not accepted include: Chows, Doberman Pinchers, Pit Bulls, Staffordshire Terriers, German Shepherds and Rottweilers or any additional aggressive breeds. Pet fee is $400 with $200 being nonrefundable per pet. Monthly pet rent of $20 per pet.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Deposit: $400
                                                    Fee: $200 ~ 400
                                                    Rent: $40
                                                    Restrictions: We welcome a maximum of 2 pets per apartment home. Breeds that are not accepted include: Chows, Doberman Pinchers, Pit Bulls, Staffordshire Terriers, German Shepherds and Rottweilers or any additional aggressive breeds. Pet fee is $400 with $200 being nonrefundable per pet. Monthly pet rent of $20 per pet.
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Offering Look and Lease Move-in Specials on Select Units! Contact Leasing Office For Additional Details!

                                                    Contact Property

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Townlake of Coppell is a 675 - 1,093 sq. ft. apartment in Coppell in zip code 75019. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,333 - $2,410. Nearby cities include Emory, Lewisville, Carrollton, Farmers Branch, and Grapevine.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.