My husband and I rented a two bedroom apartment, and we paid for one reserved carport space (My husband works a late shift, and it's often hard to find a spot late at night). Within the first month, he couldn't park in his spot because there was someone else parked there or the sportscar next to us was double parked. My husband called the courtesy officer during our first week there to complain about it, and was told that they couldn't do anything about towing it, neither could the police, and maybe we should just tell the management later. He then proceeded to tell my husband "Oh well, just park somewhere else." When my husband pointed out that, hello, we PAID for this spot, the courtesy officer asked for our apt. number. My husband said he didn't remember it yet (it was our first week!) and went to check it.

The next day I went to follow up with the office staff, and they said they can't take drunks seriously. Excuse me' The manager then proceeded to explain that because my husband forgot our apt. number, on our first week there, she assumed he was drunk. Then, instead of apologizing, she used some bad language about us and basically screamed at me. I let them know that the other car was parked in our spot at this very moment, and was told that they can't be expected to check it and I would have to get over it. I told them I wouldn't pay for the spot anymore, and they said I would have to pay three month's worth of fees to get rid of it. When I told them I hadn't signed any paperwork to that effect, they pulled out my file. Indeed, they had never even had me sign that paperwork! (Only the spot assignment and the payment slip of course)
They were horrible to us for months, and finally I got in touch with their management company's owner after several attempts.
He told me that maybe the manager was having "that time of the month" (his exact words) and that, as a woman, i should relate.
I put in a complaint to the better business bureau right afterwards.

We also had other minor problems with them throughout our stay, and all kinds of charges on our deposit for things i know we hadn't done.

The only thing this apt. did for us is make us better at documenting everything so we can take an apt to court if something like this ever happens again.

User Responses
From: maciebts	Date: 01/23/2007
Oh my gosh are you kidding me? I have lived here for a few years, but just until I finish school. I have had so many management problems and will be moving at the once I graduate in May. They had a couple of good managers here at one time. Julie was here for a long time and she was nice and then a girl after, I believe Shelley and she was very nice but since they have had about 4 managers and have all been rude and worthless. I think that everyone should get together and start a petition to sign for the owners to swich to a better Management Company, I believe it is Pacific W that actually manages this property and the owners are seperate so maybe the owners need to insight from their paying residents that keep this place filled up...
From: Anonymous	Date: 07/17/2007
Wow....yeah...documentation is crucial. I just recieved a notice at MY door telling me I had a balance on my account of over 100 bucks. I was thinking... "excuse me??? I pay every month ON TIME and have never had any miscellaneous fees or late charges AT ALL!!" I honestly feel that they could have gotten away with charging people random crap if I were to have let this go. I called the office and they had NO record of why they were charging me anything and determined that they made a mistake. Who makes 100.00 mistakes on peoples rental history? And how did they come up with these so-called charges? I was pissed, honestly....and I decided that from now on, I'm keeping records.
From: Countessa	Date: 12/20/2007
They've done that to me EVERY MONTH since I moved here. Random amounts of $20 and $40 with no record of what these charges were for. When management isn't MIA, they are lying to you - saying that they'll fix something right away. Three weeks later, they have no recollection of who you are. They also like to keep packages for extended periods of time and, though you go in daily and request your mail, they claim you have none. Not until your online business is suffering two months later, do they say "oh! Well this has been here forever!" *insert fake smile*

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