I have another 4 months left on my lease. If this problem persists, hell i'm not renewing with these guys. The gate breaks down every other day...come up with a better system..guys!!

User Responses
From: tophatdude	Date: 06/07/2007
I understand this guys frustration, but really he's exagerating, I use the gates every day and they're not broken every day, more like once a week and even so, it doesn't affect my entry and exit, they only stay open (and gate security anywhere is marginal at best. Still they always get fixed here, which is the other side of the coin. I talked to the properties Regional Manager when she was here last week and she said she is fed up with the breakdowns as well, and has placed it as top priority to establish a maintenance and monitor schedule to keep them working as they should. I'll wait and see, but she seemed sincere and determined. On the other hand, this complaint was accompanied by a rating for this property at the lowest end of the scale, which shouldn't be so heavily weighed just because of the gates, as that is just too disporportionate when appropriately balanced against all of the other really good facilities, features and service I've experienced here. I also discovered that the on-site manager, responsible for the operation of the gates, was recently let go, so perhaps this low ball rating is coming from somewhere other than a disguntled tenant? Fair is fair but this low ball rating is not!

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