I love living in these apartments, and the facilities are wonderful. I've lived here for quite a while, but the new management/staff is less than desirable. I am always hoping nothing goes wrong in my place, because I don't want to deal with them. They don't call people back! I had to follow up with them 3 times, and I was calling to transfer to a bigger place, which would GIVE THEM MORE MONEY! They have put up 'notices of eviction' and 'balance due' letters on people's doors even though they are all paid up. That can be embarrassing when your neighbors are your friends. When management is questioned, they say 'never mind' or 'ignore that'. No 'we're sorry''
The manager ------- is rude. She doesn't wave or acknowledge residence on the property and in the office, always acts as if she can't be bothered with us. Um...isn't that what you do for a living'
They talk badly about the previous management, which bothers me, because I never had a problem with them. Talking bad about anyone to your customers is bad business.
Overall, I love the place itself, but if the staff doesn't step up their customer service skills, I will go someplace that appreciates my business and treats me like a customer and not like a burden.

User Responses
From: upliftinguno	Date: 02/09/2008
Well, I spoke too quickly. The new staff has jelled and has their act together. I guess it just takes a while. All it took was getting rid of a few bad apples. Suffice it to say, I'm staying.

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