Aero Highlands
#8,298 #128 #1,397

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Aero Highlands

9911 Whitehurst Drive, Dallas, TX 75243
(70 Reviews)
$725 - $2,243/mo
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Move-In Specials

24 Hour Look & Lease Special - ONE MONTH FREE + $250 off your 2nd month's rent on select units! Ask us for details. **Specials are subject to change without no...

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Floor Plans & Pricing

Studio

E1 - North

Studio, 1 Bath | 443 sq. ft.

$725 - $1,631

14 Available Units

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E1 - South

Studio, 1 Bath | 550 sq. ft.

$845 - $1,714

12 Available Units

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1 Bedroom

A2 - North

1 Bed, 1 Bath | 717 sq. ft.

$890 - $1,898

33 Available Units

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A1 - North

1 Bed, 1 Bath | 553 sq. ft.

$835 - $1,681

17 Available Units

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A3 - North

1 Bed, 1 Bath | 821 sq. ft.

$1,000 - $1,882

12 Available Units

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A1 - South

1 Bed, 1 Bath | 705 sq. ft.

$915 - $1,670

10 Available Units

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2 Bedrooms

B1 - South

2 Beds, 1.5 Baths | 966 sq. ft.

$1,160 - $2,120

31 Available Units

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B2 - South

2 Beds, 2 Baths | 1,012 sq. ft.

$1,245 - $2,242

10 Available Units

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B2 - North

2 Beds, 2 Baths | 1,034 sq. ft.

$1,300 - $2,137

7 Available Units

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B1 - North

2 Beds, 2 Baths | 871 sq. ft.

$1,320 - $2,187

4 Available Units

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B3 - North

2 Beds, 2 Baths | 1,240 sq. ft.

$1,425 - $2,243

3 Available Units

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

3.1

Grounds

2.6

Safety

2.3

Office Staff

3.4

Maintenance

2.9

Neighborhood

3.7

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

15

Managerā€™s Review Engagement

A-

Percentage of reviews responded to

80.00%

Managerā€™s Review Reply Time

D-

Average time to respond to reviews

71.8 days

View Community Timeline
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Aero Highlands Reviews

(69)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1224592

Verified Resident ā€¢ 2021 - 2024

2/8/2024

Prior to companies changing hands with this complex, my overall experience wasn't great. It was impossible to ever reach anyone at the front office through phone and no one was ever there when I would go up to the office myself.

    Review Author Icon

    Resident 1220224

    Verified Resident ā€¢ 2021 - 2024

    1/25/2024

    Our experience have not been great from the beginning. Whenever we moved in they failed to tell us about water fees and we ended up paying them later on. The place has hella roaches that we can't get rid of. The office never answersā€¦Ā See More >
      Manager

      1/31/2024

      Aero Highlands
      Thank you for your feedback. We apologize for the challenges you've faced during your residency here at Aero Highlands. As new management, we're actively working to make improvements. Your feedback is invaluable, and we're committed to making positive changes. Thank you for bringing these concerns to our attention.
      Review Author Icon

      anonymous

      Resident ā€¢ 2023

      12/3/2023

      Donā€™t do it

      Its apartment is horrible itā€™s roach infested. No one comes for pest control, cleaning filters none of that. If you lose your mailbox key, you will not be getting another one nor will you be able to get into your mailbox. They also favor tenants.ā€¦Ā See More >
        Review Author Icon

        Resident 1180990

        Verified Resident ā€¢ 2012 - 2023

        9/15/2023

        I have been living here for awhile with no complaints or any issues with management. I feel comfortable in my home and when I need maintenance ro fix a problem they are available within a timely frame.

          Review Author Icon

          Resident 1166227

          Verified Resident ā€¢ 2020 - 2023

          8/3/2023

          Not satisfied at all over the years I've been there. I only stay because it is convenient for me. I was looking for something fast and I just settled which I should've looked around more???..Not a very good place to stay.

            Manager

            8/10/2023

            Aero Highlands
            Thank you for taking the time to leave a review. We apologize for the experience that you have had. Please visit the onsite team so we can resolve your concerns. We would love the opportunity to turn your experience around. We appreciate your feedback and value your residency.
            Review Author Icon

            Resident 1164810

            Verified Resident ā€¢ 2020 - 2023

            7/30/2023

            The only downside I would say is living on the 3rd floor . You will be hot in your apartment EVERYDAY . I have heard the excuse it's hot because you are on the third floor and have high ceiling. My ac unit let's putā€¦Ā See More >
              Manager

              8/10/2023

              Aero Highlands
              Hello! Thank you for your review! We apologize for the experience you are having. We would love the opportunity to make things better. Please stop by the office at your earliest convenience.
              Review Author Icon

              Resident 1162830

              Verified Resident ā€¢ 2023

              7/24/2023

              Overall, my experience has been positive so far. Victoria and the staff in the leasing office are always very helpful and nice. The laundry machines are the best that I've seen so far and the facility itself is well maintained. Just wish residents would keepā€¦Ā See More >
                Manager

                8/10/2023

                Aero Highlands
                Thank you for taking the time to leave a review and we appreciate you telling us what you enjoy and areas of improvement. We will take your information to improve and we love that you enjoy your residency.
                Review Author Icon

                Resident 1157658

                Verified Resident ā€¢ 2022 - 2023

                7/8/2023

                Management is helpful and nice. They get the things done promptly. Maintenence staff is also good, but sometimes it took them longer than it should due to lack of experience in plumbing. I'd say Mrs. Shawn Robinson is an amazing woman, she had helped meā€¦Ā See More >
                  Manager

                  8/11/2023

                  Aero Highlands
                  Thank you for taking the time to leave a review for Aero Highlands South. We are glad that you have received great service from our Assistant Manager Shawn, she prioritizes customer service for our residents. Thank you for your valued feedback and residency.
                  Review Author Icon

                  Resident 1149834

                  Verified Resident ā€¢ 2019 - 2023

                  6/13/2023

                  The interior of the complex are nice. On the other hand, the exterior needs much painting. For example the wood that's over the patio and balcony. The metal rails need painting for a good curb appeal. It would be greatly appreciated to have an guestā€¦Ā See More >
                    Manager

                    8/11/2023

                    Aero Highlands
                    Thank you for your honest feedback. We are currently working on improving the overall curb appeal and are excited to roll out new amenities like the laundry room and gym. We will take your information and plan to improve the property more with great feedback from residents like you.
                    Review Author Icon

                    Resident 1148333

                    Verified Resident ā€¢ 2020 - 2023

                    6/8/2023

                    They office has changed a few times over the last 3 yrs. I wish it would stay consistent. I enjoy my apartment for the most part. If it wasn't for 1 maintenance man (Leo) nothing would get done because they rest of them don't care.

                      Manager

                      8/10/2023

                      Aero Highlands
                      Thank you for taking the time to leave a review. We apologize for the experience that you have had but we are glad you have received great service from Leo. Please visit the onsite team so we can resolve your concerns. We would love the opportunity to turn your experience around. We appreciate your feedback and value your residency.
                      Review Author Icon

                      Resident 1148241

                      Verified Resident ā€¢ 2020 - 2023

                      6/8/2023

                      I was apart of the units tht caught fire. Tht was a tragic time. But my experience in all is good. I love the current Asst. Mgr -----, and the --- the lead maintenance -------- guy is the best. Between those 2 that isā€¦Ā See More >
                        Manager

                        8/11/2023

                        Aero Highlands
                        Thank you for taking the time to leave a review. We are glad to hear that you have received great customer service from Shawn and Leo. Also, thank you for staying with us and giving us an opportunity to get you through the tragic time. We appreciate your feedback and value your residency.
                        Review Author Icon

                        Resident 1140517

                        Verified Resident ā€¢ 2021 - 2023

                        5/13/2023

                        The valet trash is not being picked up and I have to take out trash and still pay for service. That's not fair. I would like to get my money back for device not being delivered. The valet trash people come and leave whenever theyā€¦Ā See More >
                          Manager

                          8/10/2023

                          Aero Highlands
                          Thank you for taking the time to leave a review Aero North. We apologize for the missed service. Please contact our onsite team located at 9911 Whitehurst so that we can remedy the situation with your valet waste pickup. Thank you again for your residency and valued feedback.
                          Review Author Icon

                          Resident 1130221

                          Verified Resident ā€¢ 2022 - 2023

                          4/10/2023

                          The staff is always helpful work orders done in a good time Also the leading agent Victoria is always available to help with any questions I have. Nice community! I really recommend this property . Also my apartment is spacious,

                            Manager

                            8/10/2023

                            Aero Highlands
                            Thank you for taking the time to leave a five star review. We are glad to hear you receive great service from our maintenance and onsite leasing team. Please let me know if we can be of further assistance during your residency.
                            Review Author Icon

                            Resident 1129633

                            Verified Resident ā€¢ 2022 - 2023

                            4/8/2023

                            It's calm and quiet for the most part. The complex is clean(ish) and the office employees are incredible. If you have a real issue with neighbors that require police don't expect them to turn up in a reasonable amount of time. Other than that it'sā€¦Ā See More >
                              Manager

                              8/10/2023

                              Aero Highlands
                              Thank you for taking the time to leave a review. We apologize for the experience that you have had. We will take the time to remind residents of our quiet hours and hope that you will give us an opportunity to implement community policies. Thank you again for the review and we value your residency.
                              Review Author Icon

                              Resident 1129238

                              Verified Resident ā€¢ 2022 - 2023

                              4/7/2023

                              98fifty are poorly managed by Indio. The property manager does not respond to emails until the maintenance issue is resolved. I have gone without hot water several days during the last two months. The freeze of February burst my bathroom pipes and it took themā€¦Ā See More >
                                Manager

                                8/9/2023

                                Aero Highlands
                                We apologize for the experience you have had while living at Aero South. We truly value and prioritize our residents concerns and living conditions. Please visit our leasing office to personally meet with the onsite manager so we can discuss your concerns. Thank you.
                                Review Author Icon

                                Resident 1116608

                                Verified Resident ā€¢ 2020 - 2023

                                2/26/2023

                                I am not satisfied with maintenance since January my bathroom had a leak and mold in my bathroom. No one has tried to fix anything. I refuse to pay rent until my bathroom is fixed. I keep getting the run around.

                                  Manager

                                  8/9/2023

                                  Aero Highlands
                                  We apologize for the experience you have had while living at Aero South. We truly value and prioritize our residents concerns and living conditions. Please visit our leasing office to personally meet with the onsite manager so we can discuss your concerns. Thank you.
                                  Review Author Icon

                                  Resident 1112366

                                  Verified Resident ā€¢ 2021 - 2023

                                  2/11/2023

                                  Where do I begin?.moved in during new management takeover and let's just say to this day Indiomgmt never really had anything to say about the unsatisfactory state of the unit I moved into. And the property manager was so rude about the situation it reallyā€¦Ā See More >
                                  Manager

                                  8/9/2023

                                  Aero Highlands
                                  We apologize for the experience you have had while living at Aero South. We truly value and prioritize our residents concerns and living conditions. Please visit our leasing office to personally meet with the onsite manager so we can discuss your concerns. Thank you.
                                  Review Author Icon

                                  Resident 1109601

                                  Verified Resident ā€¢ 2021 - 2023

                                  2/6/2023

                                  Parking is the major problem couple with old refrigerator , cooking stove, the AC is always malfunctioning. It's always take them forever before request been attended to. They shut down water supply without proper communication with the residents. After my lease expired by Aug, I'mā€¦Ā See More >
                                    Manager

                                    8/9/2023

                                    Aero Highlands
                                    We apologize for the experience you have had while living at Aero South. We truly value and prioritize our residents concerns and living conditions. Please visit our leasing office to personally meet with the onsite manager so we can discuss your concerns. Thank you.
                                    Review Author Icon

                                    Resident 1104184

                                    Verified Resident ā€¢ 2020 - 2023

                                    1/19/2023

                                    When I first moved her I loved it, up until I resigned my lease and my rent went up.. I was pay a total of 1500 and now I'm paying 1700 that is entirely to much for a 2 bedroom! The leasing office barely answersā€¦Ā See More >
                                      Manager

                                      8/9/2023

                                      Aero Highlands
                                      We apologize for the experience you have had while living at Aero South. We truly value and prioritize our residents concerns. Please visit our leasing office to personally meet with the onsite manager so we can discuss your concerns. Thank you.
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2018 - 2019

                                      2/12/2019

                                      I live here with a roommate and we are so glad this place was recommended to us! The amenities are great. The gym is always air conditioned and never crowded. There's so much here and we love. This community is so close to work andā€¦Ā See More >
                                        Manager

                                        8/9/2023

                                        Aero Highlands
                                        Thank you for the positive feedback. We are ecstatic to hear that you enjoy living here. We appreciate and value your residency.
                                        Review Author Icon

                                        Leigh_H950

                                        Resident ā€¢ 2016 - 2018

                                        1/9/2018

                                        Moving here has been one on the worst experiences I've had as a renter. Since I moved here in Oct 2016 there has been issue after issue. The first night I moved in, there was gunshots. Not a good look for the 1st night. Afterā€¦Ā See More >
                                          Manager

                                          8/9/2023

                                          Aero Highlands
                                          Thank you for your valued feedback. We apologize for the experience that you have had while living here. We have a new management team and ownership change as of 2021, we will take this information and make sure that we use it to apply positive changes to the property. Thank you again for your feedback and your past residency.
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2017

                                          10/4/2017

                                          When we first moved in the home fell apart the garbage disposal we used it once and it broke on us there are roaches everywhere the cubbers to broke the tub had a leak in it and went from the bathroom into the living roomā€¦Ā See More >
                                            Manager

                                            8/9/2023

                                            Aero Highlands
                                            Thank you for your valued feedback. We apologize for the experience that you have had while living here. We have a new management team and ownership change as of 2021, we will take this information and make sure that we use it to apply positive changes to the property. Thank you again for your feedback and your past residency.
                                            Review Author Icon

                                            Resident 358724

                                            Verified Resident ā€¢ 2017

                                            6/18/2017

                                            Great maintenance team. Leak was handled really fast and done right the first time. Same with my a/c problem. They even followed up the next day. The grounds are alwAys kept up and maintained. Very family friendly

                                              Manager

                                              6/19/2017

                                              Aero Highlands
                                              Thank you for your feedback! We love our residents and are pleased to hear that you are happy with your experience at The Arbor Vista Apartments. If you need anything in the future, please let us know and our team will be glad to assist you.
                                              Review Author Icon

                                              Resident 358236

                                              Verified Resident ā€¢ 2017

                                              6/16/2017

                                              I MOVED IN MAY 30TH AFTER MY STAY AT STUDIO 6 (GOT KEYS ON 27TH). IT WAS AS IF A FINAL INSPECTION OF THE APARTMENT WAS NOT DONE. THE CARPET IS DIRTY, HOT WATER IS NOT HOT WATER -- IT IS WARM; THE OVEN HEATINGā€¦Ā See More >
                                                Manager

                                                6/19/2017

                                                Aero Highlands
                                                Hello - Because we do not have your name or contact information, it is impossible for us to reach you to assist you with your concerns. We appreciate your feedback but also would appreciate the opportunity to investigate and correct your issues. The team at Arbor Vista is committed to your satisfaction, but it is not possible to correct problems that we are unaware of. Please communicate with the leasing office directly, call us at 214-343-1894 or email us at manager.arborvista@gmail.com. If you would prefer to speak with someone at the corporate office, please call 817-442-8200.
                                                Review Author Icon

                                                Resident 356729

                                                Verified Resident ā€¢ 2017

                                                6/14/2017

                                                Moved in June/2017 . I payed for private parking, at first the neighbors were still parking in my place. After leaving a note on a few cars and reporting them they stop parking in my place. Some how my trunk came open during theā€¦Ā See More >
                                                  Manager

                                                  6/14/2017

                                                  Aero Highlands
                                                  Thank you for your feedback! We love our residents and are pleased to hear that you are happy with your experience at The Arbor Vista Apartments. If you need anything in the future, please let us know and our team will be glad to assist you.

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry On-Site
                                                  • Washer/Dryer Connections
                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Deposit: $200. Fee: $200. Rent: $25. Restrictions: Aggressive breeds restricted but not limited to Pit Bull, Rottweiler, German Shepherd, Staffordshire Terrier, Mastiff, Dalmatian, Husky, Malamute, Akita, Chow, Doberman, Great Dane, St Bernard, and Wolf-Hybrid. No Reptiles or Rodents.. Pet Limit: 2. Comments: Pet Fee, Pet Deposit and Monthly pet rent is per animal. Dogs allowed. Cats allowed. Contact the property for details.
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                                                  • Cats Allowed
                                                    Deposit: $200. Fee: $200. Rent: $25. Restrictions: Aggressive breeds restricted but not limited to Pit Bull, Rottweiler, German Shepherd, Staffordshire Terrier, Mastiff, Dalmatian, Husky, Malamute, Akita, Chow, Doberman, Great Dane, St Bernard, and Wolf-Hybrid. No Reptiles or Rodents.. Pet Limit: 2. Comments: Pet Fee, Pet Deposit and Monthly pet rent is per animal. Dogs allowed. Cats allowed. Contact the property for details.
                                                    Less Info
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                                                  Other
                                                  • 2" Faux Wood Blinds
                                                  • Balcony or Patio with Additional Storage
                                                  • Bark Park
                                                  • Fitness Center
                                                  • Gated Access
                                                  • Hardwood Style Flooring
                                                  • Pet-Friendly Community
                                                  • Playground
                                                  • Pool
                                                  • Premium Cabinetry
                                                  • Premium Carpet
                                                  • Premium Countertops
                                                  • Premium Fixtures and/or Hardware
                                                  • Premium Lighting Package
                                                  • Se Habla Espanol
                                                  • Smart Home Technology Systems
                                                  • Soccer Court
                                                  • Stainless Steel Appliances
                                                  • Studio, One and Two Bedroom Apartments
                                                  • Sundeck
                                                  • Sunrooms
                                                  • Valet Trash Service
                                                  • Walk In Closets
                                                  • Woodburning Fireplace
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                                                  Leasing

                                                  Here at Aero Highlands, our first priority in mind is you. All of our classic and renovated apartments are arranged and detailed to highlight the most important part of your life. We offer studio, 1, and 2 bedroom apartments with all your major necessities. Our communities invite you to delight in our array of amenities - including our two sparkling swimming pools, sundecks, two bark parks, and so much more. Join the Aero family and experience life in a community like no other.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:30 AM - 05:30 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Anterra Management

                                                  A
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                                                  Communities
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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q:Ā Can you hear your neighbors?

                                                  Frequently Asked

                                                  Based on 70 number of votes by renters, Aero Highlands is currently rated 2.7 out of 5 stars.
                                                  Aero Highlands is rated 2.6/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Aero Highlands is rated 2.9/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  Aero Highlands is rated 3.1/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                  Aero Highlands is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Aero Highlands is rated 3.7/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                  Aero Highlands is rated 3.4/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                  Managers have responded to 80% of their community reviews in the past year.
                                                  Managers have replied within 71.8 days to their community reviews in the past year.
                                                  Anterra Management
                                                  Dogs Allowed
                                                  Deposit: $200
                                                  Fee: $200
                                                  Rent: $25
                                                  Restrictions: Aggressive breeds restricted but not limited to Pit Bull, Rottweiler, German Shepherd, Staffordshire Terrier, Mastiff, Dalmatian, Husky, Malamute, Akita, Chow, Doberman, Great Dane, St Bernard, and Wolf-Hybrid. No Reptiles or Rodents.
                                                  Pet Limit: 2
                                                  Comments: Pet Fee, Pet Deposit and Monthly pet rent is per animal. Dogs allowed. Cats allowed. Contact the property for details.
                                                  Cats Allowed
                                                  Deposit: $200
                                                  Fee: $200
                                                  Rent: $25
                                                  Restrictions: Aggressive breeds restricted but not limited to Pit Bull, Rottweiler, German Shepherd, Staffordshire Terrier, Mastiff, Dalmatian, Husky, Malamute, Akita, Chow, Doberman, Great Dane, St Bernard, and Wolf-Hybrid. No Reptiles or Rodents.
                                                  Pet Limit: 2
                                                  Comments: Pet Fee, Pet Deposit and Monthly pet rent is per animal. Dogs allowed. Cats allowed. Contact the property for details.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1.5 Baths
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath
                                                  24 Hour Look & Lease Special - ONE MONTH FREE + $250 off your 2nd month's rent on select units! Ask us for details. **Specials are subject to change without notice. Valid for new leases on select apartment homes, lease terms and with approved credit only. Contact us for more information.**

                                                  Contact Property

                                                  Aero Highlands

                                                  March 2024

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                                                  Baths

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                                                  Aero Highlands is a 443 - 1,240 sq. ft. apartment in Dallas in zip code 75243. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $725 - $2,243. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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