Gates de Provence
#10,706 #184 #1,818

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Gates de Provence

3613 Frankford Road, Dallas, TX 75287
(195 Reviews)
$1,637 - $2,499/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed x 1 Bath

1 Bed, 1 Bath | 760 sq. ft.

See Floor Plan Details

2 Bedrooms

2 Bed 2 Bath Small

2 Beds, 2 Baths | 1,133 sq. ft.

$1,637 - $2,302

2 Available Units

See Floor Plan Details

2 Bed 2 Bath Large

2 Beds, 2 Baths | 1,236 sq. ft.

$1,808 - $2,499

1 Available Unit

See Floor Plan Details

2 Bed 1 Bath

2 Beds, 1 Bath | 1,036 sq. ft.

See Floor Plan Details

3 Bedrooms

3 Bed 2 Bath

3 Beds, 2 Baths | 1,325 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

C
C

Renter Ratings

C-

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

3.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

8 days

View Community Timeline
View Community Timeline

Gates de Provence Reviews

(195)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

9/3/2023

Cockroaches, flooding and told not to flush toilets

2 Bed 2 Bath Apartment - B2 Open-Concept Floor Plan $1,755.00 3 Bed 2 Bath Apartment - C1 Open-Concept Floor Plan $1,796.00 2 Bed 2 Bath Apartment - B3 Open-Concept Floor Plan $1,816.00 1 Bed 1 Bath Apartment - A1 With Garage $1,202.00 2 Bed… See More >
Manager

9/11/2023

Gates de Provence
Hello, We hate to hear about any negative experience and are shocked by these remarks. We are unable to review the specifics of your complaints due to the anonymity of your post, but please feel free to contact us if you wish to provide details about your time with us. We take all feedback seriously and are always willing to improve wherever needed. Thank you, Gaines Investment Trust 858-454-0322
Review Author Icon

anonymous

Resident 2021 - 2022

7/27/2022

0 stars

Old and outdated and staff is not very supportive at all. Dog poop everywhere. Gate always broken allowing any and everyone to get in. This are is also not the safest and gettong worse. The list goes on and on.

    Manager

    8/22/2022

    Gates de Provence
    Hello, We regret to read your comments. We understand our on-site team has sent out consistent emails to our residents about picking up after their pets, but we're sorry to hear that this has not been resolved and will be glad to review this matter further. Our on-site team is dedicated to resident satisfaction and will be happy to review your concerns further to see what we can do to improve your experience. Please don't hesitate to reach out. Kind regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
    Review Author Icon

    anonymous

    Resident 2020 - 2021

    11/17/2021

    I remembered when I first came across these apartments back in 2017, I had falling in love with them and finally decided to move in last year (2020) WORST MISTAKE in my life. My apartments had bugs such as flying cockroach I seen once in… See More >
      Manager

      12/13/2021

      Gates de Provence
      Hello, We’re disheartened to see your review and are confused by your comments, as they are not representative of the typical feedback we hear from our residents in this community. Due to the anonymity of your post, we're unable to review concerns in further detail. Please feel free to contact us if you wish to discuss your concerns directly. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
      Review Author Icon

      JeepGirl29

      Resident 2017 - 2021

      6/14/2021

      For the past 5 nights, the pool has been “open”during the times it’s supposed to be closed. For me, that isn’t the issue. The issue is the NOISE. A few nights ago, they didn’t quiet down until after 1:00 am. Yes, I’ve reported it. No,… See More >
        Manager

        6/22/2021

        Gates de Provence
        Hello, We are dedicated to providing an exceptional experience for all of our residents, and we're currently reviewing your concerns to see that they are addressed accordingly. If this is still a problem moving forward, please let us know. We want nothing more than to turn your experience around. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
        Review Author Icon

        anonymous

        prospectiveVisited 2020

        8/6/2020

        The front office lady Emily was very attentive and smiley she also was very helpful in getting me the right apartment for me and my family, I can't wait to continue living here and spending many more months here ??… See More >
          Review Author Icon

          anonymous

          prospectiveVisited 2020

          8/5/2020

          This is such a beautiful property!! Ashley, the property manager listened to all of our needs and was so helpful!! This will be the first time our son lives on his own and I couldn't be more pleased with this community!!… See More >
            Review Author Icon

            Bratt_B

            Resident 2020

            3/5/2020

            The people in the office have always been very nice and get everything done. My stay here has been pretty good. The property is very clean and quiet. I have had no issues. One person has has stood out, Jennifer Johnson, assistant manager. She is… See More >
              Review Author Icon

              Elmer Paz

              Resident 2019 - 2020

              2/27/2020

              We have lived here since 2019 and have no issues. The property is quiet and nice. We highly recommend. If you are interested in an apartment come see Jennifer Johnson, ASSISTANT MANAGER. SHE IS THE BEST!

                Review Author Icon

                Court40

                prospectiveVisited 2020

                2/25/2020

                If you are looking for an apartment I highly recommend Gates de Provence. It seems to be a beautiful, quiet community, and when I came in to tour the icing on the cake was Jennifer Johnson, the assistant manager. She is so pleasant, upbeat, and… See More >
                  Review Author Icon

                  Jay1914

                  prospectiveVisited 2020

                  2/25/2020

                  I am an amazon delivery guy and just wanted to say that Jenn Johnson, asst Mgr, is one of the best managers this property has had. She is always so upbeat, kind, and speaks to everyone that walks in the door. I am not currently… See More >
                    Review Author Icon

                    anonymous

                    prospectiveVisited 2020

                    2/21/2020

                    Jenn was AWSOME, she was so helpful. Very eager to show me around and answered everything I needed to n ow. Will definitely recommend my friends and family to come here when searching for a home! Very quiete and clean community

                      Review Author Icon

                      PauloDeAmorim

                      Resident 2020

                      2/3/2020

                      The community so far is great. Maintenance is great as well as the staff. The pool is nice and always clean! I cant wait until summer to start using it. The gym is a great amenity as well. One person stands out amongst all, Jenn… See More >
                        Review Author Icon

                        Fire fly

                        Resident 2018 - 2020

                        1/16/2020

                        Jenn Johnson, assistant manager, is a 5 gold star in all her duties at the property. She is a rockstar. Good managers are very hard to find these days. She always sees projects through. She is very professional and extremely kind. She is a keeper.

                          Review Author Icon

                          miaangelina

                          Resident 2020

                          1/6/2020

                          Jenn Johnson, Assistant Manager, is great. My experience has been great. Everyone at the property is super great and I have had no problems with neighbors. The property is quiet and clean and the pool and gym are great aspects as well.

                            Review Author Icon

                            Jay926

                            prospectiveVisited 2019

                            12/23/2019

                            Jenn Johnson assistant manager is great! My experience has been awesome! Jenn is so welcoming to everyone. She helps everyone with everything they need, and she's kind to all the residents. I'd highly recommend… See More >
                              Review Author Icon

                              Malithds

                              Resident 2016 - 2019

                              12/23/2019

                              Jenn Johnson, assistant manager, is one of the best assistant managers the property has had. I have lived here in a few different apartments for a while and she has made every transfer stress free and easy. She is very detail oriented and always so… See More >
                                Review Author Icon

                                Ettien Guy

                                Resident 2019

                                12/18/2019

                                Jenn Johnson Assistant Manager is great! The property is very quiet. Staff is very helpful. We will defiantly recommend and will renew. I would like to say again how great Jenn is. She was such a big help during the move in process. Give her… See More >
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                                  vannu143

                                  Resident 2019

                                  12/16/2019

                                  Jenn Johnson assistant manager is really sweet. She has been so kind to my wife and I. The property is so quiet and well kept. I renewed my lease for the second time because of Jenn. Her kindness is unparalleled! We hope she stays for… See More >
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                                    Pedro1284230

                                    Resident 2019

                                    12/12/2019

                                    Hey Jenn M Johnson the asistente manager from the leasing office is great! We are glad to have her back. I have lived here 9 months and it has been quiet, clean, the the maintenance staff is always timely.

                                      Review Author Icon

                                      anonymous

                                      Resident 2019

                                      8/6/2019

                                      I recently moved in and have had a great expericence so far. Office staff is extremely nice and helpful. Work orders have been completed promptly and most of the residents seem to be friendly. The one thing i do not like (and this is not… See More >
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                                        ChrissieMonae

                                        Resident 2019

                                        7/29/2019

                                        I absolutely love Chris the new maintenance gentleman. I've lived in this property for 3 leases and besides Mr. Ruben...Chris goes over and beyond. I placed a work order for my door and upon arrival I mentioned 2 other items and he didn't complain, he… See More >
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                                          anonymous

                                          Resident 2019

                                          4/26/2019

                                          Jenn and the rest of the leasing office are great! We thought about moving out a few times but the new staff convinced us to stay. Gaines gained great workers when they hired the new staff. They should get raises.

                                            Review Author Icon

                                            anonymous

                                            Resident 2019

                                            3/11/2019

                                            The property is great and quiet. I have been here for a year and have had no issues. Work orders have been completed quickly. Give these people a raise! The customer service is great and you will not find this anywhere else.

                                              Review Author Icon

                                              anonymous

                                              Resident 2019

                                              3/11/2019

                                              David is an awesome leading agent. It took me about two months to decide where I wanted to move but David faithfully kept in touch and followed up to see if I had questions. He is exemplary. Jenn is great as well. I love the… See More >
                                                Manager

                                                3/22/2019

                                                Gates de Provence
                                                Hello, We're happy you found our staff to be so supportive during your experience with at Gates De Provence! It is always our goal to provide excellent customer service. Thank you for sharing your positive experience and making your new home with us. Warm Regards, Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                                                Review Author Icon

                                                Supadup15

                                                Resident 2019

                                                2/15/2019

                                                My experience with the staff was great. Nice, polite and welcoming. Definitely better than my last apartment The apartments are very spacious. Great area and stores close by. Thank you Jenn for being so polite and helping!

                                                  Features & Amenities

                                                  Laundry
                                                  • Full Size Washer and Dryer Connections
                                                  • Laundry On-Site
                                                  Parking
                                                  • Direct Access Garage
                                                  • Garage
                                                  • Yard
                                                  Pets
                                                  • Cats Allowed
                                                    Fee: $325. Rent: $30. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Fee: $325. Rent: $30. Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • Air Conditioner
                                                  • Business Center
                                                  • DishWasher
                                                  • Fireplace
                                                  • Fitness Center
                                                  • Gated Access
                                                  • High Ceilings
                                                  • Pool
                                                  • Pool View
                                                  • Public Transportation
                                                  • Spa
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                                                  Leasing

                                                  Gates de Provence is located at 3613 Frankford Road Dallas, TX and is managed by Gaines Investment Trust, a reputable property management company with verified listings on RENTCafe. Gates de Provence offers 1 to 3 bedroom apartments .Amenities include Air Conditioner, Business Center, Controlled Access/Gated, Dishwasher, Fireplace and more. This rental community is pet friendly, welcoming both cats and dogs. Property is located in the 75287 ZIP code. For more details, contact our office at or use the online contact form and we will get back to you as soon as possible.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Gaines Investment Trust

                                                  B-
                                                  B-
                                                  Communities
                                                  27

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  Based on 195 number of votes by renters, Gates de Provence is currently rated 3.6 out of 5 stars.
                                                  Gates de Provence is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Gates de Provence is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  Gates de Provence is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Gates de Provence is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Gates de Provence is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  Gates de Provence is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 8 days to their community reviews in the past year.
                                                  Gaines Investment Trust
                                                  Cats Allowed
                                                  Fee: $325
                                                  Rent: $30
                                                  Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                  Dogs Allowed
                                                  Fee: $325
                                                  Rent: $30
                                                  Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.
                                                  Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  Gates de Provence

                                                  March 2024

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                                                  Baths

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                                                  Gates de Provence is a 760 - 1,325 sq. ft. apartment in Dallas in zip code 75287. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,637 - $2,499. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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