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Gates de Provence

3613 Frankford Road, Dallas, TX 75287
Website
70%
104
Reviews
70%
Apartment Rating
56%
City Average
05/27/14
Resident

I moved into Gates de Provence in May 2013. I love the place and just changed apartments and signed a new lease. I could not be happier with the management staff and the property has made consistent upgrades in quality. My… Full Review ▶

Manager Response
05/26/14
Resident

My husband and I have been a resident in these apartments since Jan. 2014. and I must say we have not had any big issues. The staff is sweet and knows our names, they are caring, friendly and willing to help.… Full Review ▶

Manager Response
04/30/13
Resident

I have lived here for 4 almost 5 years. Since the new management has taken over; this place has gotten much,much better. The front gates work and they have fixed the spa. This is one of the quietest apartment communities I… Full Review ▶

Manager Response
04/26/13
Resident

I have lived at this community for a three years and parking has always been an issue. However, since management started a parking sticker program it has helped tremendously. Before we would have to park across the street now whenever I… Full Review ▶

Manager Response
04/15/13
Resident

The community is nice but expensive. They charge $400 dollars for dog deposit and you only get by $250.Parking is very limited and you will be charge for covered parking. Full Review ▶

Manager Response
04/15/13
Resident

I will start by saying that I was sent an email with the request for a review, and I do not mind supplying one. Have I had issues here? Yes I have. Do I enjoy living in this complex, yes I… Full Review ▶

Manager Response
04/05/13
Resident

The absolute worst part about this apartment is the staff, which makes all the difference in the world. I was never a huge fan of the aesthetics of these apartments except it worked with my budget and the staff was amazing… Full Review ▶

Manager Response
03/25/13
Resident

I have lived at Gates de Provence for a little over year. We recently went through a management change in which I wasn t too receptive because I thought it was a hassle having to give all new information, and getting… Full Review ▶

Manager Response
02/28/13
Resident

While no longer a resident at Gates de Provence, I received an email earlier this week requesting a positive review of the complex on Apartmentratings.com. Personally I consider these types of requests somewhat offensive, and arguably unethical. It certainly makes sense… Full Review ▶

Manager Response
02/26/13
Resident

I live in the very back of the complex and it used to be nice and quiet until they opened the back gates. Now we have people speeding through like crazy and unfamiliar people wandering in and out. They also seem… Full Review ▶

Manager Response
02/20/13
Resident

Wow. This place is a nightmare that just keeps getting worse. I'll start out by saying that I moved in 3 years ago during my last semester of undergrad. It was affordable enough when compared to on-campus housing or living alone… Full Review ▶

Manager Response
06/10/12
Resident

It is 12:38am and I'm wide awake writing this review about this apartment complex. Upon moving in I alerted the management office about the incredibly loud squeaking noises that occurred when I stepped into the bathroom shower tub (I can only… Full Review ▶

07/20/10
Resident

We lived here for two years and loved them! I wish we hadnt moved but we were trying to save money. I wish we never left! We never had any issues in the apartment and the maintanence was friendly and helpful… Full Review ▶

06/15/10
Resident

We have lived in this complex for some time now and I would say we are absolutely satisfied with everything about it. Every resident in my entire building are high quality people. In addition, the management staff really care a lot… Full Review ▶

02/23/09
Resident

I lived in Gates De Provence for 3 years. I really enjoyed the complex. There were ups and downs with different managers. I feel Dawn and Cherry did a great job in the office. I was well informed and they are… Full Review ▶

12/22/08
Resident

These apartments look nice from the outside. I must warn you that they do not care about your property. Apartments have been broken into on a consistent basis and they still have no security. What is it going to take for… Full Review ▶

12/18/08
Resident

I moved into Gates De Provence about 4 months ago and have nothing but great things to say about this complex. The staff is great and maintenance has my repairs down very quickly. The property is kept very clean and the… Full Review ▶

09/16/08
Resident

Other reivews are true to their word. Management has done very little to decrease the crime rate around here. All junctions management have, you have to go next door (sister apartment). ??????????? We don't live in that apartment! GATES: If you… Full Review ▶

08/26/08
Resident

I am going on my 5th year here at Gates. I can't believe some of the things that I read on this site. Apartmentratings.com is to be utilized as a tool to help people find the place they want to call… Full Review ▶

08/18/08
Resident

I will write reveiws on this place till everyone understands what a horrible complex it is! Management did not do anything to help deter crime and breakins! I one week we had two breakins in my building alone and then two… Full Review ▶

07/22/08
Resident

My roommate and I moved in about a 2 months ago. Everything was okay in the beginning, but in just the past two days we've had 2 break-ins on our side of the complex (it's a small complex). First, they broke… Full Review ▶

03/26/08
Resident

I just moved in a short few months ago but since I have been here the office and maintenace staff have been great. I love my apartment, it has a beautiful view and its really starting to feel like home. The… Full Review ▶

03/18/08
Resident

First of all I would like to say that this place looked ok whenever I first checked it out. Management seemed nice enough and the buildings looked OK.... However since I moved in there are a few things that I would… Full Review ▶

03/03/08
Prospective Resident

So easy being an apartment dweller but annoyances go with it. I considered GatesDeP for my son at UTD but went cheaper across the road since money was tight. Full Review ▶

01/25/08
Prospective Resident

All I can say is hell no! We scouted the property before moving into Gardens at Vail. They got people swimming at 11pm at night in their blue jeans. Kids with their diapers on, and beer parties like it was the… Full Review ▶

01/23/08
Resident

Hi - although I am having to leave Texas - my stay at Gates de Provence has been fine. We had a run of bad luck when we moved in, which is why we have to leave, but Dawn and John… Full Review ▶

10/28/07
Resident

This has been one of the worst living experiences of my life. We have had serious problems here and the management could care less about you or fixing your problems. They send smoke screens, but actually do nothing to resolve the… Full Review ▶

08/26/07
Resident

This property has a great 3 bedroom floor plan, a nice pool, and a mediocre fitness room (some equipment has been broken for several months). Though I would not say you were getting what you pay for here. The entry gates… Full Review ▶

08/16/07
Resident

When I moved in I was drawn by the size of the community. It didn't take me 10 minutes driving over speed bumps to make it to my garage. This building is around 200 apartments give or take but it takes… Full Review ▶

08/13/07
Resident

Don t move here! It is a money pit! I moved here in April 2005 and my rent was very reasonable $830 which does not include water or trash or garage. When I signed a new lease in April of 2006… Full Review ▶

08/13/07
Resident

Yes I have lived here twice 2000-2002 and 2005-2007. This used to be a very nice complex. People are correct when they say the management changes like you change your underwear. My first stay was lovely, no noise, no crime and… Full Review ▶

07/25/07
Resident

I've lived here for a couple of a years now. I haven't had any "bad experiences" while living here, but (as with any apartment) there are some cons and well as pros for this complex. CONS: The gate is pointless. It… Full Review ▶

07/23/07
Resident

I had issues with this place since day one. Since I moved in last summer, mgmt. has been turned over 3 times. I had such a big issue with the first team, that upper management had to give me a discount.… Full Review ▶

07/08/07
Resident

This place sucks. The new management is much better but it's still the ghetto. If you move here be sure to wear neutral gang colors. I think I would rather be living on the streets. Full Review ▶

06/13/07
Resident

This place is absolutely horrible. If we did not hate moving as much or more than the incompetent staff that has plagued this complex since we have been here, we would have been out after the first three months. There have… Full Review ▶

05/13/07
Resident

I have lived here for over 2 year and each year my rent has went up at least 30 bucks a month. The second year it went up 50 bucks. They wanted to go up 90 bucks a month but knew… Full Review ▶

04/29/07
Resident

Please how stupid do you think people are. When the new management came in they had their employees post good reviews here and on Greyson's Gate site. Please...... This is a horrible place to live unless you like ghetto music playing… Full Review ▶

03/27/07
Resident

i just left gates de provence to move back to california after i graduated, and i had a great stay here. the girls in the office were were always super nice to me when i called in and helped me get… Full Review ▶

03/05/07
Resident

I lived at Gates for one year and have found the community just what I was looking for, quiet and quaint. While the management staff changes, the quality of service does not. I had a problem with some noisy neighbors and… Full Review ▶

03/02/07
Resident

My husband & I just moved in about 4 weeks ago. So far, we've loved this place. Our apartment is beautiful and looked so nice when we got here. The office staff was so helpful on the day we moved in… Full Review ▶

02/28/07
Resident

I have recently moved in here and it has been a fantastic experience thus far. I understand that the management is new, but you would never know it! They are very helpful, accomodating, and made me feel like a valued resident.… Full Review ▶

12/05/06
Resident

I have lived in this complex for the past 6mths and in that time a murderer was caught here and on the news; my boyfriends truck was stolen from our covered parking space and my car was broken into and everything… Full Review ▶

09/16/06
Resident

I have had nothing but problems from this company and the apartments Full Review ▶

09/05/06
Resident

Seems to be relativly safe for Dallas and I think this is due to the fact that its on the Plano/carrolton border. Apts are nice and clean and the people that live here seem to be proffesionals. Not much riff raff.… Full Review ▶

08/05/06
Resident

I just moved in last weekend and so far I love it. my move went without a hitch and the everyone seemed very nice and helpful. I love my apartment it is huge and i have a garage. the appliances are… Full Review ▶

07/18/06
Resident

I have lived here since 09/2006 and I am very happy. they are very well kept up and the rent is very resonable for the area. Full Review ▶

04/25/06
Resident

I totally agree the the response about Shannon! She was a complete mess!!!!! When she left the apartments when WAY up!!!! She had everything in turmoil! The day I heard she was leaving was the BEST DAY OF MY LIFE!!! She… Full Review ▶

12/20/05
Resident

Does the Manager have any idea what Maint does during the time they are suppose to be working?????? I doubt it. You are young inexperienced and apparently can not reconize a con man when you see one!!! Your blonde Maint man… Full Review ▶

10/17/05
Resident

FYI-If you are a SBC lover, Gates De Provence is your Home.If I would have known you HAD TO USE SBC for Cable, phone and internet, I would have never moved over here. In order to get the internet you have… Full Review ▶

10/07/05
Resident

i know that many of you have been treated poorly by past management, but keep your heads up and know that the main problem is now gone. unfortunately, there were also some really great employees that are now gone. dawn and… Full Review ▶

09/29/05
Resident

I looked at the ratings at this site but still decided to go in for the apartment coz we liked it... my biggest mistake. The manager (dont remember the lady's name) is really uncooperative and extremely rude. reading other comments on… Full Review ▶

09/27/05
Resident

I've lived in some shoddy places and this place is a far cry. People act like if something bad happened then the world will end. Try living in an apartment where the maintenance staff break into your apartment(while you are in… Full Review ▶

05/18/05
Resident

I do not know why people go on here and bash other people. I just moved in and we really like it so far. our apt is very nice and we have not had any problems. the office is very helpful… Full Review ▶

05/09/05
Resident

Whatever-
If that was not the most transparent attempt by AMY to get a raise or promotion or SOMETHING.. I don't know what is!
It was a SAD,SAD day that Shannon left because she was the only one who was ever here- I… Full Review ▶

05/07/05
Resident

I moved here in April of 2004 and everything started out well. After about two or three months we began to see problems from our neighbors below. We had to deal with the college kids from hell. Party after party after… Full Review ▶

04/27/05
Resident

Management is THE most unprofessional bunch of monkeys ever to run a business. They refuse to accept resident packages, are constantly late on paperwork, never take care of roach problems, and rarely close the security gate. They are awful, awful, awful.… Full Review ▶

04/26/05
Resident

We just moved in a couple weeks ago and i like it. So far the staff has been good to me and fixed all my concerns. do read all comments and judge without knowing and experiencing it. Just try, they are… Full Review ▶

04/20/05
Resident

I was going to rent from here, but the manager wouldn't work with us on the date of the move in even though we really liked the apartments. We were made clear that the floorplan we wanted was available and some… Full Review ▶

04/08/05
Resident

First of all what they don't tell you is that the apartments share a fence line with the projects of the city of carrollton. I'm using that term literally, the publicly funded housing of the city of carrollton are you next… Full Review ▶

03/09/05
Resident

We could not get rid of the huge roaches. We had to pour bleach down all of the drains on a weekly basis. Since I am a cumpulsive cleaner, I know that we were not the problem. Multiple maintnence requests did… Full Review ▶

01/21/05
Resident

go see how many thefts are in the books for this place. NO security, Iwont even let my kids outside Manager is a meathead and will not address problem, good news is 1 month left and we are out of here,… Full Review ▶

01/15/05
Resident

This place used to be nice when we first moved here. In the last 2 years it has really become a place that I would not recommend to my worst enemy! The manager, Pam Lindsey is the most unprofessional person we… Full Review ▶

12/24/04
Resident

I moved in in September 2004. Since they day I moved in I had complained of RED ANTS. On the MOVE IN sheet provided to management, IT STATED IN RED WRITING "APT HAS RED ANTS" written across the top of the… Full Review ▶

12/17/04
Resident

You will not be safe living here and management doesn't even care about your safety!!!! PLEASE don't move in to these apartments your safety and personal stuff is at RISK.....TRUST ME!!!!!!!!! Full Review ▶

12/14/04
Resident

My name is Sherman and I and I am not afraid of a lawsuit because what I say is the truth. 1. Gates de Provance an Greyson Gates suffer from a great deal of mold infestation that we covered up. 2.… Full Review ▶

10/12/04
Resident

The apartment and complex are nice but I had the same problems with repairs and the broken gates. There was quite a bit of turnover in management and owner.(not uncommon in this industry) Hopefully, things have changed for the better.... Full Review ▶

10/06/04
Resident

When you move out of this complex please know that management will do ANYTHING to keep your deposit. I should have taken pictures because I had to argue extensively with them to get half of my deposit. Also, maintenance repairs are… Full Review ▶

10/04/04
Resident

This is the sister property to Greysons Gate Apartments. Same unprofessional mangement team who see you as just a number, slow maintenance and overall very poor property. For further info refer to Greysons Gate reviews. Full Review ▶

08/19/04
Resident

Location is good, Amenities are OK, but the Management; you could not experience worst management than this. Takes forever to fix things in your apartment. No proper communication between staff and BOY when you move out you will recieve a huge… Full Review ▶

07/15/04
Resident

Don't live here. They make their website look all fancy, but this place is the pits. They let just about anyone live here, things don't get taken care of, and the worst part starts in the office. IF you think you… Full Review ▶

06/24/04
Resident

While the apartment may be nice, the incompetency of the staff ruins any other positive images. Months after moving out they are still trying to hit me up for money. They are rude, unorganized, unprofessional and most importantly, not capable of… Full Review ▶

06/24/04
Resident

I have lived at these apts since the end of last year. At the beginning of these year I received a phone call telling that I had paid a wrong amount for my rent. I have been paying the amount that… Full Review ▶

04/23/04
Resident

I have lived here for 2 years and I love it. I have never had a problem with the management staff. I think the complex is very nice and my apartment is maintained as needed. I do admit that the gates… Full Review ▶

03/18/04
Resident

When I first came to visit this complex, I specifically expalined that I needed DSL internet capabality immediately for research purposes concerning my Ph D. After seeing an apartment, the leasing agent informed me that DSL was immediately available in the… Full Review ▶

03/12/04
Resident

I am about to sign a lease here and if management does read the ratings on this site, they will know that I will probably not sign now. I have been dealing with Rhonda and she has been pretty nice thus… Full Review ▶

02/25/04
Resident

Gates de Provence markets themselves as "luxury" apartments. They are far from it. I´ve lived here for a long time, and the place is getting worse. The "security" gates have never worked more than 1 or 2 days in a row… Full Review ▶

01/22/04
Resident

i lived there for 2 years n my car was broken into twice and my brothers once. the office people did not try to offer any kind of assistance and were quite rude. i also know of a couple of my… Full Review ▶

12/29/03
Resident

The apartments are very quaint and a good size, and very nice on the inside. There is a little island kitchen setup, floors that look like wood (i don´t know if it is wood, but it is very pretty) and the… Full Review ▶

12/15/03
Resident

I lived here for 2 years and spent over $500 and 2 hours a week maintaining the swi9mming pool as the management proved week after week they could care less if the pool was piss green or not. They never responded… Full Review ▶

11/30/03
Resident

All the requests in the world cant get these people to do a thing! Noise level is quite high, and parking at night is a joke. The security gates are broken all the time, might as well rip them out. Look… Full Review ▶

10/01/03
Resident

This former manager jamie 27 or whatever! needs to get a life. I was surfing the web and looking for review on properties in this area and could not believe all of this DRAMA! You obviously got FIRED! You probably can´t… Full Review ▶

09/23/03
Resident

This property and Greyson Gate has gone throught 7 managers in 4 yrs! Wonder why? Look at who is the Assistant managers and the Leasing agent whom have been there for over 3 yrs.
If they get a manager that will… Full Review ▶

09/11/03
Resident

This web site allows anyone to post a comment, without verification that the situation described is accurate (or if the person writing ever really lived in the community). Since that is the case, management would like to take a moment to… Full Review ▶

08/01/03
Resident

The Distric manager tells the office staff to put some good things about the community so people will rent from them. This community does not care about you only the money! Full Review ▶

06/20/03
Resident

It simply looks like MANAGEMENT must be simply covering their own hind ends here. I mean really now, based on these postings, not mentioning the age, name, apt number or the type of problems in detail,and then it is stated that… Full Review ▶

05/27/03
Resident

I chose to live at Gates de Provence because of its location. It is convenient to everything. The property was built by the same builders who built Gates at Frankford Springs, Andalusion Gates and Greysons Gate so they are all similar.… Full Review ▶

05/13/03
Resident

I too was charged after moving out of Gates, even though I had listed damaged carpet on my move-in sheet. I have been attempting to contact Gates for the last year and they have refused to work with me. I am… Full Review ▶

02/28/03
Resident

the manager was so kind and understanding, I had just recently bought a house and my lease was not up until april. she worked with me and was able to help me become a house owner. If there i anything you… Full Review ▶

02/11/03
Resident

I just moved to this property. I was browsing this site just out of curiosity. I can not believe what I am reading. When I leased here I had some credit problems due to a messy divorce. The ladies in the… Full Review ▶

02/11/03
Resident

I am an old resident and I just happen to come to this web site because I am currently living in a place I hate. While I was on here writing something about them I saw Gates de Provence and when… Full Review ▶

01/24/03
Resident

the office staff is very friendly and kind. They are there for you! if you are looking for a new home this is it. Full Review ▶

12/16/02
Resident

The management staff has so much respect for the residents and property. The property is very well maintained and maint is always there when you need them. I have had the best experience living here at Gates de Provence. The only… Full Review ▶

12/14/02
Resident

This place has some serious issues. Your biggest surprise will come when you move out. The concept of "normal wear and tear" is foreign to this complex. As the complex is 4-5 years old, it?s time to replace the carpets. We… Full Review ▶

12/13/02
Resident

Matinence was NEVER done within 24 hrs and sometimes they NEVER came. They also didn´t document ANYTHING!!! Most of the people who worked in the office were rude and unfriendly and for the most part not willing to help. Overall it… Full Review ▶

12/13/02
Resident

The office staff is a very helpfull and caring staff. They have gone the distance with helping me. I love my apartment and the staff here. Full Review ▶

12/06/02
Resident

I enjoy living here at Gates De Provence. Do not listen to those other reviews. Every one has there own opion. And it is real sad to see someone have to destroy a great properties repuation beciouse maybe they did wrong… Full Review ▶

12/05/02
Resident

I read through the other reviews and I would agree that most of them hit the nail right on the head. We moved in at the end of November 2001. Things started out ok - but within 2 weeks the gates… Full Review ▶

12/02/02
Resident

I too had many problems with Gates. As others have stated, when we first moved in it was fine.Unfortunately, it didnt take long to start noticing many problems. The parking situation was horrible.I was constantly battling for a space.We received one… Full Review ▶

11/27/02
Resident

I was at work when the florist came and brought me a white rose that said Happy Birthday from the staff of Gates De Provence. That was the niceist thing I have recieved from an apartment leasing office.
Full Review ▶

11/22/02
Resident

I live in Gates de Provence and I can´t believe the lies that people are telling..
Those people in that office are sooo nice! Everytime I have an issue they are right there to take care of it, and the maintenance… Full Review ▶

10/30/02
Resident

We haved live here for almost 2 years. I would rate the management as inept as every other apartment community we have lived in. You can forget about talking to the manager. I think one person is running 4 complexes and… Full Review ▶

09/22/02
Resident

My family and I moved into Gates de Provence expecting a wonderful experience (as the price would hopefully reflect), but quite the contrary. We had several maintenance requests that were unanswered (as well as several of our neighbors). The attitudes and… Full Review ▶

05/21/02
Resident

I am glad that I was told about this website because now I finally feel that I have a forum where I can vent my anger in. We moved into the apartment whenever they were first built and everything was fine.… Full Review ▶

03/04/02
Resident

I would not recommend living there if you are looking for peace and quite. The resident is not constructed well for obstructing sound and the management staff does very little to address you complaints/concerns. I lived in the apartments less than… Full Review ▶

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