Keystone Falls
#15,362 #281 #2,620

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Keystone Falls

3653 Timberglen Road, Dallas, TX 75287
(144 Reviews)
$920 - $2,560/mo
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Move-In Specials

Military Members, First Responders, and Educators are eligible to receive waived application and admin fees! For more information, call or come by!

Floor Plans & Pricing

1 Bedroom

Guadalupe

1 Bed, 1 Bath | 615 sq. ft.

$1,020 - $1,825

7 Available Units

See Floor Plan Details

Brazos

1 Bed, 1 Bath | 525 sq. ft.

$920 - $1,665

5 Available Units

See Floor Plan Details

2 Bedrooms

Pecos

2 Beds, 2 Baths | 920 sq. ft.

$1,325 - $2,120

4 Available Units

See Floor Plan Details

3 Bedrooms

Trinity

3 Beds, 2 Baths | 1,185 sq. ft.

$1,820 - $2,560

4 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D+

Review Ratings

Noise

1.8

Grounds

1.0

Safety

1.3

Office Staff

1.0

Maintenance

3.0

Neighborhood

3.8

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

3

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
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Keystone Falls Reviews

(141)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

anonymous

Resident ā€¢ 2016 - 2023

11/14/2023

Downhill Slide and Decay in Quality

Iā€™ve lived at Keystone Falls since 2016 when it was Keystone Ranch. When I moved in it was a great place to live. However it has crept downhill over the course of the last few years, and even more in the last year alone. Iā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2023

    9/2/2023

    First impressions can be deceiving

    Complex has a lot of potential but residents and staff donā€™t take care of it. Loud music at all hours of the night. Trash and dog poop everywhere.. landscaping horrible, parking horrible. They run mechanic shops out of the garages and parking lot. Management isā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2023

      5/31/2023

      Horrible apartments, scammers

      If I could I would give this place 0 stars. They constantly tow your vehicle. One manager says one thing and another says another thing when it comes to parking. And when you go talk to them, be sure you are ready to hear themā€¦Ā See More >
        Review Author Icon

        msljlee.1963@gmail.com

        Resident ā€¢ 2014 - 2022

        8/21/2022

        Keystone Falls is not a place to move at all!!! Lived on that property right at 6 years & there was several managers, then Western Wealth bought property.. Worst property to move into BEWARE!!! As previously stated wouldn't move my dead dog into those rattyā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2020 - 2021

          9/21/2021

          Horrible. Garbage is everywhere. New property owners are even worse. Rude people working at the front desk. Cockroaches!! Appliances dont work new or not. Never been late on rent just treated horribly every request. Havenā€™t been able to receive my mail in Luxor Box. Wouldā€¦Ā See More >
            Manager

            9/22/2021

            Keystone Falls
            Thank you for providing your feedback and making us aware of these issues. We apologize that our service has not satisfied your expectations. Please know that pest control is out here every Tuesday. Should you apartment need to be sprayed, please contact the front office and we will definitely get pest control over to your apartment. Should you be having problems retrieving your packages from the LuxerOne package lockers please let the leasing office know. We would be more than happy to help show you how to use the machine. Once again we apologize, as your happiness is our #1 priority.
            Review Author Icon

            anonymous

            Resident ā€¢ 2006 - 2021

            4/19/2021

            I been on this property since 2001. It would not go back the long just till 2006. The property used to be A++ property but not any longer. ------ property is more like it. Loud neighbors at all time of the hours. If you thinkā€¦Ā See More >
              Manager

              5/27/2021

              Keystone Falls
              Thank you for your feedback! We are apologetic that over the course of time the quality of your experience has deteriorated. We truly value you as a resident at Keystone Falls and we would be appreciative if you would allow us to have an opportunity to improve your experience. Please give us a call at (972) 820-0500 so we can communicate ways we can enhance our relationship.

              Updated Review

              Review Author Icon

              anonymous

              Resident ā€¢ 2006 - 2021

              2/19/2021

              We had a bad Winter Storm. Wednesday they shut off the water to all of the Apartments. Yesterday they send out an email and said that tomorrow morning Plumer's and Contractors will be out in the morning working on the broken pipes in the Apartments.ā€¦Ā See More >
                Manager

                2/3/2022

                Keystone Falls
                Thanks for sharing your feedback. Weā€™re sorry your experience didnā€™t match your expectations. It was an uncommon instance and weā€™ll do better. Unfortuntely, more than half of Texas was without water and electricity during this storm, so ensuring our office was operational to take care of our residents is a priority. Our residents come first and we are sorry that you did not see our team working long hours to ensure all of our residents were taken care of. We hope we have proven ourself to you now, and you enjoy calling Keystone Falls your home.
                Review Author Icon

                anonymous

                Resident ā€¢ 2020

                11/13/2020

                This place is horrible! Roach infested! ROACHES ROACHES ROACHES!! Runnnnnn away! Don't let the low prices ,or deals get you. Management is trash. The leasing supervisor Susan does NOT CARE about her property. This place is disgusting! No upkeep for the grounds. You pay forā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020

                  11/11/2020

                  This place is trash. We have been here for three years and have had 3 managers. The latest one asked us to leave because we reported fighting, loud neighbors and gun shots. Their "security" officer is a joke. When you call him, he is alwaysā€¦Ā See More >
                    Review Author Icon

                    Lisa_S674

                    Resident ā€¢ 2019 - 2020

                    8/4/2020

                    I lived by myself at this complex for one year. They appear to be very money hungry. My lease ended on July 6th and I moved on July 3rd. I gave them notice on May 15th, that I wasn't going to renew for the veryā€¦Ā See More >
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2020

                      3/29/2020

                      Management does not seem to care about this complex because it's starting to look very run down and trashy and nasty. Why would you not care about the breezeways being disgusting like they have never been cleaned since the apartments were built the paint isā€¦Ā See More >
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                        anonymous

                        Resident ā€¢ 2017 - 2018

                        8/16/2018

                        please do not move here. there are roaches everywhere and i lived on the third floor. they were in the kitchen and sometimes in the bathrooms and we are not dirty people whatsoever. when i told the staff about the roaches, she told me toā€¦Ā See More >
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                          anonymous

                          Resident ā€¢ 2018

                          7/23/2018

                          Today is my move in day when I was at the office getting my key I was told that 3 blinds needed to be replaced This apartment looks like it was just moved out of nothing clean. A cleaning lady cleaning on my move inā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2017 - 2018

                            6/5/2018

                            I wouldn't advise anyone move here. You get what you pay for honestly. I'm a former resident of Bel Air Keystone Ranch of one year and my experience with this establishment was nothing but unpleasant even after moving out trying to secure my deposit monthsā€¦Ā See More >
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2016 - 2017

                              8/7/2017

                              Beware! Stay away from these horrible apartments. After a year and a half of living in hell, I am moving in less than a month. I can't wait to move away! People fighting in the parking lot, no parking, they will tow your car inā€¦Ā See More >
                                Review Author Icon

                                anonanon1239874

                                Resident ā€¢ 2015 - 2017

                                7/31/2017

                                Lived here for 2 years. ---Cleanliness--- -Apartment law in TX dictates that single units cannot be "smoke free" unless all units in the building are. There is some level of shared ventilation between units - I think you can see where I'm going here. We moved intoā€¦Ā See More >
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                                  nkt

                                  Resident ā€¢ 2012 - 2017

                                  7/2/2017

                                  New Management is HORRIBLE!! I would not recommend this community to ANYONE!! In this weather (Summer) AC has been out for 1 month and it's never been repaired. It's always been one excuse over the other- community has become filthy, not secureā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2016 - 2017

                                    4/27/2017

                                    Let's start with Noise: I live on the second floor and you can hear everything above you, even simple walking, sooo that's not a good thing. Also, there are a BUNCH of kids here, and after school, they SCREAM like no tomorrow. (Kids here were neverā€¦Ā See More >
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                                      Akeel01

                                      Resident ā€¢ 2016 - 2017

                                      3/8/2017

                                      DO NOT RENT HERE!! I HAVE BEEN HERE SINCE OCTOBER. MANAGEMENT CHANGES MONTHLY HERE THE NEW MANAGER DECIDE TO MAKE PARKING A ISSUE SO IF U HAVE VISORS THEY NEED A PASS.VEEY STUPID MY RENT IS 1400 THE GROUNDS ARE HOSSIBLE THERE IS DOG ----ā€¦Ā See More >
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                                        Wrightjl85

                                        Resident ā€¢ 2017

                                        2/13/2017

                                        I would have to say the service I have received here has not been great, the first month I moved in my ac didn't work. I was given a ac to use for heat as it was freezing and it didn't even work. I hadā€¦Ā See More >
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                                          Nicole Washington

                                          Resident ā€¢ 2015 - 2016

                                          11/12/2016

                                          Listening I have been here over a year and I Can't wait until the day I move this place is like prison . You deserve Better ... .. it's being pure hell living here not happy at all in this dump ...I'veā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2016

                                            6/26/2016

                                            The outside hallways are filthy. It's starting to smell rancid and is unsanitary. They have been saying they will power wash for 7 months but it never happens. There is a huge public urinatuon issue; from small children to grown men. It's disgusting. Theā€¦Ā See More >
                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2016

                                              5/12/2016

                                              I was physically assaulted by a resident who lives here. He slammed my head into a door, tried to break my phone so I couldn't call the cops and continued to hit me repeatedly when trying to leave. He has a criminal charge for domesticā€¦Ā See More >
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                                                anonymous

                                                Resident ā€¢ 2015 - 2016

                                                3/22/2016

                                                I keep to myself, I don't listen to any loud music, I pay rent and utilities on time, and I don't cause any issues with management. This is the second time my apartment complex has cost me well over my rent and utilities. A trashā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2012 - 2015

                                                  10/8/2015

                                                  I can't wait to move away from here, so many people moving out.ā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer and Dryer Connections
                                                    • Washer/Dryer
                                                    Parking
                                                    • Carport
                                                    • Covered Parking
                                                    • Garage
                                                    • Guest Parking
                                                    Other
                                                    • 24-Hour Management Availability
                                                    • Additional Storage
                                                    • Air Conditioner
                                                    • Air Conditioner and Heat
                                                    • Alarm
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Blinds
                                                    • Business Center
                                                    • Cable Ready
                                                    • Carpet
                                                    • Ceiling Fan
                                                    • Courtyard
                                                    • Digital Thermostats
                                                    • Disability Access
                                                    • DishWasher
                                                    • Energy and Water Efficient Appliances
                                                    • Faux Wood Floors
                                                    • Fitness Center
                                                    • Freeway Access
                                                    • High-Speed Internet
                                                    • Large Closets
                                                    • No Deposit Community
                                                    • On-Site Maintenance
                                                    • Park Nearby
                                                    • Pool
                                                    • Public Transportation
                                                    • Quality Landscaping
                                                    • Refrigerator
                                                    • Resident Referral Bonus
                                                    • Tiled Flooring
                                                    • View
                                                    • Wheelchair Access Available
                                                    • Window Coverings
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                                                    Leasing

                                                    A Life beyond expectation awaits you at Keystone Falls Apartments. Located within one mile of the North Dallas Tollway and the George Bush Turnpike, our beautiful apartment community brings you comfort and convenience. We are located in the heart of great shopping, fine dining, and entertainment hot spots. We offer one, two, and three-bedroom floor plans that feature all-electric kitchens, spacious walk-in closets, and central heating and air. Relax by the refreshing resort-style swimming pool or work up a sweat in our state-of-the-art fitness facility. Pets are welcome so bring the whole family!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Western Wealth Communities

                                                    D+
                                                    D+
                                                    Communities
                                                    35

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā What is security like?

                                                    Frequently Asked

                                                    Based on 144 number of votes by renters, Keystone Falls is currently rated 2.5 out of 5 stars.
                                                    Keystone Falls is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Keystone Falls is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Keystone Falls is rated 1.8/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Keystone Falls is rated 1.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Keystone Falls is rated 3.8/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    Keystone Falls is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Western Wealth Communities
                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Military Members, First Responders, and Educators are eligible to receive waived application and admin fees! For more information, call or come by!

                                                    Check Availability

                                                    Keystone Falls

                                                    March 2024

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                                                    Keystone Falls is a 525 - 1,185 sq. ft. apartment in Dallas in zip code 75287. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $920 - $2,560. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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