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Reserve at White Rock

9201 Garland Road, Dallas, TX 75218
50%
Rent at Reserve at White Rock and get a $200 reward from ApartmentSearch
78
Reviews
50%
Apartment Rating
55%
City Average
07/25/14
Resident

I have lived here for almost a year now and love the community. It's quite and peaceful, and my neighbors here are very friendly. I love the fact that it's a pet friendly place and there are plenty of doggy stations… Full Review ▶

03/21/13
Resident

I have lived here for 2 1/2 years now . i Love my apartment , i love the residents here its overall a peacefull inviroment especially for being in dallas . Office staff has deffantly helped me in many ways i… Full Review ▶

11/24/12
Resident

I would not recommend. Staff is not courteous or concerned. Had to file police report because of stole items taken from my apartment. Police believe it was the maintenance crew. Management very unconcerned. Slow at answering questions. My apartment flooded I… Full Review ▶

08/09/12
Resident

When I moved here 3 years ago it was ok and changed very quickly into less than decent. The maintanance crew is ridiculous and takes way too long to fix anything. The whole bottom floor and outside surrounding areas smell very… Full Review ▶

09/29/11
Resident

Life in the complex isn't bad and they take care of most residents. Get to know the maintenance guys and follow up with them directly if you need anything fixed b/c sometimes the office doesn't communicate quickly. BUT - keep every… Full Review ▶

02/07/11
Prospective Resident

They knew I was supposed to move there 2/5/11. Could not get anyone to answer phones 2 whole weeks prior til day before move in date and it was maintenance that answered. He informed me that they had not cleaned or… Full Review ▶

11/06/10
Resident

After the ice storm they made no attempt to remove the ice from their walk ways between the northeast exit and the gym making the path a sue-trap (think about that, guys, if anyone was to have gotten hurt it would… Full Review ▶

10/02/10
Resident

I have lived in this complex for about 5 years. In that time, I have watched a sad shift from a nice, luxurious apartment complex to one where the staff is discourteous, the maintenance careless, and where rap music blares from… Full Review ▶

06/23/10
Resident

This place is awesome and the staff is courteous and nice when you go in to the office.There also trails to White Rock which is awesome toward the back of these APTS!!! It's also located next to the Casa Linda Shoping… Full Review ▶

06/15/10
Prospective Resident

I read he reviews on the management and had to "dig" further. Justin has been nothing but helpful, informative and nice in my relocation plans from Houston. I plan to move into this complex in July and looking forward to being… Full Review ▶

06/08/10
Resident

Clearly the previous reviewer is a tasteless, tactless, ------ bag that would have had to piss off the office staff beyond belief if he was treated as poorly as he says, because I personally have never had any issue with Justin… Full Review ▶

05/31/10
Prospective Resident

While looking for apartments, we were excited to look at these. After 3 visits to the office and complete disappointment in the professionalism of the office staff. We decided that if this was the best this location had to offer we… Full Review ▶

05/21/10
Resident

At first we loved the complex...the location is awesome. Now, with a baby, the noise is ridiculous. My baby can't finish a nap because of all the noise the maintenance workers make. I've tried rearranging the nap schedule. Doesn't matter. Maintenance… Full Review ▶

05/08/10
Resident

This place is a complete dump all the way from the front office and the people who run it down to the maintenance dept.Anyone can move here but looks can be deceiving.Justin is a complete lil ----- that doesn't care about… Full Review ▶

11/10/09
Resident

I moved here to be close to the park and that is its ONE redeeming quality. When I first moved in, the were a mix of professional people. Over the last two years, the management has decided to fill all apartments… Full Review ▶

10/05/09
Resident

if you want to know about this place and see images check this out http://sites.google.com/site/reserveatwhiterock/ Full Review ▶

09/14/09
Resident

The staff behavior super nice till you sign the lease. Once you move in and if anything goes wrong and needs a repair (for example, sink, microwave, smoke detector, etc).), The staff will always say yes-- they will take care of… Full Review ▶

07/29/09
Resident

I have lived at the Reserve since October and all I really wanted to say is I think the new paint job looks good. Its about time some updates started happening. Full Review ▶

01/03/09
Resident

I am breaking my lease 6 months early due to the roach infestation. I should have left sooner. On 5 occasions I have spoken with management to send someone to spray and none have come except once verifiably. This is ridiculous… Full Review ▶

11/20/08
Resident

I lived there for many years. During that time, they have gone through countless managers and staff. Each time a manager is replaced, they are ruder than the one before. The staff is slow to help you when you walk into… Full Review ▶

11/18/08
Resident

I have lived here for about 3 years now...I have seen several managers and office workers...Mandy, Monica, April, Laura, Valen, Kim, Francea and now the new manager is Deana...several maintenance people....Tim, a guy who didnt stay long, Omar, and now Alven...BUT...what… Full Review ▶

11/11/08
Prospective Resident

I was very interested in living her , i had always driven bye thinking how convenient the location is ... Until I decided to go inside and have a loo for my self the manager for one a real redneck and… Full Review ▶

09/18/08
Resident

My family and I are very happy here. We have lived here for a while now. It is a great location for work, food, fun, and entertainment. Close to everything and you can't beat the price for the space. I am… Full Review ▶

09/14/08
Resident

WOW! I can't believe some of the stuff I have read on here. I have no problems living here for over 2 years. Sometime's parking in the parking garage is tuff but overall I am happy here and plan to stay… Full Review ▶

09/10/08
Resident

If you enjoy watching television then I would suggest you move some where else. You can't even set up cable at this complex because the manager changed the cable company. Full Review ▶

08/26/08
Resident

This place hasn't changed! All of these glowing responses are by employees of the complex! Don't be fooled. You can put lipstick on a pig, but it's still a pig, gang. Landscaping? Ground cover? Exterior paint? No keypad inside the gate… Full Review ▶

07/05/08
Resident

I have been at the reserves for 6 months. I can say I am already ready to move. This place sucks. I would only suggest moving here, if you want to take care of the apartment by yourself with no help… Full Review ▶

06/16/08
Resident

I've been in this complex for almost 5 years. I started off, with my first 2 years, in the townhomes. The 1 bedroom townhomes are fine for a college student, but once you're out of that college phase, you will quickly… Full Review ▶

11/12/07
Resident

I've gotta say--the things people said on this website about the Reserve at White Rock just about gave me a panic attack! Especially when my husband and I had flown down to Dallas in preparation for our move from Baltimore, already… Full Review ▶

04/11/07
Resident

My husband and I just moved from Reserve in October, and we loved living there. The location is great (5 minutes to downtown) and you can't beat the price for the space you get, plus the attached garage. When we moved,… Full Review ▶

09/06/06
Resident

Reserve is going down. It's so ghetto now. Before I moved in last August of 05, it was actually okay. Unfortunately, Katrina sent a wave of refugees, and then the downward spiral got worse.

Most recently, more Mexican gangsters have been… Full Review ▶

08/07/06
Resident

Brandon, are you still bitter about getting fired? It's been 2 years, get over it. I love the Reserve, I can't say about The Trails, but they are the ones handling the pool. Full Review ▶

07/20/06
Resident

The Reserve at White Rock offers some of the largest apartments and best floorplans in Dallas and its proximity to White Rock Lake make it very attractive. On the other hand, the pool was out of commission from July 4th until… Full Review ▶

06/24/06
Resident

Brandon you are very wrong indeed! Sunridge Management is not over the Trails, and never has been! As a matter of fact they are managed by Bristol. The Trails of White Rock split from The Reserve more than 2 years ago.… Full Review ▶

05/25/06
Resident

I wish I had seen this website before I had moved into the Trails of White Rock about a month ago. When I first got there, I was excited by how close I was to the lake and how convenient it… Full Review ▶

05/22/06
Resident

Whoever said these apartments are "great" must be "high." I've regretted my move from day 1. I've met a few nice people here and we have a common goal of waiting out our lease to move into a safer, cleaner and… Full Review ▶

03/21/06
Resident

I have been living here at THE TRAILS OF WHITE ROCK since 05 and there has been nothing but problems. I want to say the staff in the office need to learn customer service skills. I read the realtors comments about… Full Review ▶

03/21/06
Resident

Not only did they not care about anything going wrong with the facility, but it has been 2 months and I still have not received my deposit despite numerous phone calls and in person attempts. The management of this community are… Full Review ▶

02/17/06
Resident

I lived at the Reserve at White Rock Apartments for 2 1/2 years, and did go through some changes with the owners, and staff. That did not change the way I loved my apartment. They have huge apartments and a parking… Full Review ▶

02/17/06
Resident

I currently live at the Trails of White Rock! It is really great there. Many people think the Reserve and Trails is the same thing. It is not and they are managed by two different management companies. I too am in… Full Review ▶

02/07/06
Resident

For the two people below, I appreciate their comments. Both filled it out on the 17 of this month and both give it fives. Very interesting, I might add. However, to clear up a few comments up. The Trails of White… Full Review ▶

02/02/06
Resident

Well lets see were to start I currently live @ the Reseve at White Rock I have lived here since June 2005, and like mentioned in other statements when you come to look they say the gates will be fixed really… Full Review ▶

02/01/06
Resident

I live at the Trails of White Rock and it is the loudest place on earth. People run over the speed bumps like they are at a race at Texas Motor Speedway. The gates at the parking garage have not worked… Full Review ▶

01/24/06
Resident

We have lived here for over a year and cannot wait to leave. We did renew our lease once to avoid the hassle of moving and even regret that. We did not live here before the management change but have still… Full Review ▶

12/29/05
Resident

I have lived here 2 and a half years mostly because I couldn't leave. Employment issues kept me stuck here far longer than I wanted to be here. The only positive things I can say are that the location is nice… Full Review ▶

12/05/05
Resident

I have no complaints. The staff are so sweet and helpful. I love them too death. We do have a really good maint. guy who lives on the fourth floor and he has even helped me on a Sunday before. We… Full Review ▶

11/18/05
Resident

Leasing is very polite and helpful they run the office because manager is never there always leaving early never there to address your concerns I think the property would be 100% if management was 100% . Full Review ▶

11/15/05
Resident

I don't know how the office staff is at the Trails, but they are very rude at White Rock. Mandy and I think her name is Laura? are both really nice. The assistant manager is extremely rude and doesn't seem to… Full Review ▶

11/01/05
Resident

I lived at the Reserve, then it got changed to the Trails at white rock. If they said I could live there for free I would not move back. From the gates on the garages never working, to my neighbot upstairs… Full Review ▶

08/28/05
Resident

UNIFIED HOUSING OWNS THE PROBERY AND SUNRIDGE MANAGMENT COM. IS THE MANAGER. NEITHER ONE WANT TO KEEP THE PLACE SAFE. THE GARAGE GATES TO BOTH SECTIONS HAVE BEEN NON-WORKING FOR ALL BUT 4 MONTHS OUT OF A YEAR AND 11 MONTHS.… Full Review ▶

07/20/05
Resident

I just moved out. The management at the Reserve at White Rock is horrible. They are not focused on customer service or treating their tenants with any respect. If you are more than 3 days late with rent they put eviction… Full Review ▶

07/15/05
Resident

I moved out in Aug '04 so I can't say if current mgmnt is good b/c they had just taken over when i left. I lived here 2 1/2 yrs and all in all, it was enjoyable.
1) Cost: I recv'd a… Full Review ▶

06/22/05
Resident

THIS PLACE HAS GONE TO A TRASHY COMPLEX SINCE THE PROPERTY SOLD. THE PROPERTY IS OWNED BY UNIFIED HOUSING AND IS MANAGED BY SUNRIDGE MANAGEMENT COMPNAY--THE WORST IN THE STATE OF TEXAS. HAVE HAD SEVERAL REPORTS TO THE BBB. I CAN… Full Review ▶

06/07/05
Resident

Don't believe everything you read. I am not part of the staff. My name is Megan and my husband and I live here! The apartment is wonderful.

Yes there are some questionable people living in the complex but, they are in… Full Review ▶

05/23/05
Resident

Maintenance - non-existent. Maintenance doesn't work weekends, so expect to pay a lawyer's type fee if you want to have a problem fixed on the weekend. And that's if someone can actually be contacted.

Management - Their hours are horrible. And when… Full Review ▶

05/21/05
Resident

Yes it seems like they have lowered the standards recently, neighbors think it is OK to throw trash from car to garage floor but when I compare what I get here with the price I would pay for some 30 year… Full Review ▶

01/06/05
Resident

...and that should tell you all you need to know. I echo all the negative comments made by previous reviewers, and have a few to expand on. Maintenance? Useless. We clearly have an electrical problem with some of the light fixtures… Full Review ▶

12/06/04
Resident

The summary really says it all. The apartments are not terribly well made but not awful, either--except for the fact that nothing is level or plumb in the apartment, which makes it hard to hang shelves and the like.

The real… Full Review ▶

10/23/04
Resident

The worst part of my experience here was the management. The person we first spoke to when leasing was very friendly and a pleasure to work with... after we moved in I never saw her again and the rest of the… Full Review ▶

09/16/04
Resident

I moved in while management was under Trammel Crow and had a great experience. Unfortunately, they sold to Sun Ridge. The management company loves putting rude, threatening letters on everyones doors each week. You do not receive the water and trash… Full Review ▶

08/12/04
Resident

I find it very strange that the good reviews are not signed. I agree with all the bad reviews. The management company is actually really good in Midland, I heard. The manager at The Trails, Matt Bradley, is the son of… Full Review ▶

08/08/04
Resident

Read some of the other reviews. I have read most, and only the crappy ones are correct in any way. In fact, I recognize the writing style of the "good" reviews on this site, and those posts have definitely been written… Full Review ▶

07/27/04
Resident

As a whole, these apartments don't seem too bad. The outside is kind of nice, and inside the apartments are not bad either. But the management of the apartments is horrible (and this is before and after Trammel Crow sold to… Full Review ▶

07/12/04
Resident

This complex took a turn for the worse when it was sold to the non-profit organization Unified Housing Foundation and day-to-day management was turned over to Sunridge.

Maintenance requests are taken on post-it notes. There is no system for tracking… Full Review ▶

05/30/04
Resident

Full Review ▶

05/20/04
Resident

Before you move into this place you ought to ask yourself one question: do I want to regret my apartment decision every day for the term of my lease.

You ought to do yourself a favor and find a different place to… Full Review ▶

05/18/04
Resident

I have enjoyed my staying at the Reserve at White Rock the staff is always friendly and curteous. I am now relocating to another state. My maintenance requests are always taken care of in a timely manner. Thanks Tim and John… Full Review ▶

05/08/04
Resident

Full Review ▶

05/08/04
Resident

I have read through all the other complaints, and I have to agree with them all. The apartment management/staff is different every time you walk in the door. Nobody knows what is going on at this place. Simple requests are ignored… Full Review ▶

04/29/04
Resident

I have lived at the Reserve for about a year and I have had very good service. I do admit that I have noticed things changing since new management moved in. However, the things are often small such as no scoop… Full Review ▶

04/29/04
Resident

You have to call in every work order over and over befor it gets done. They leave doors unlocked. Your paper work is not done this has got to be the worst company ever. Sunridge it you ever go any place… Full Review ▶

04/28/04
Resident

Like the other comments...Every thing changed with the new management. No maintence requests were answered...Office staff is rude and imcompentent....there was an armed robbery in the covered garage....grounds terribly maintained...roofs leaked...I could go on and on..to sum it up- by far… Full Review ▶

03/10/04
Resident

When I moved in here I really loved it in May 03, but recently the Reserve has been taken over by new management. They suck!! I have a leak in my wall and the wood is rotten, it has taken a… Full Review ▶

01/30/04
Resident


There is a parking garage which is nice but a moving truck can´t fit in the garage so everything must be moved using the stairs. Also the garage gate isn´t working 80% of the time. Car noise is the second biggest… Full Review ▶

01/25/04
Resident

I knew friends that lived here and I knew I wanted to be near the lake. I was set on this apartment complex. Maybe too set on it that I ignored that fact that everytime I have dealt with management since… Full Review ▶

12/01/03
Resident

When I first moved in here about 8 months ago, I too had plans of staying here long term. However, this has changed dramatically due to the lack of competence and professionalism of the new owner´s management team.

Time after… Full Review ▶

11/10/03
Resident

In the Fall of 2003, the Reserve at White Rock was sold by Trammell Crow Residential. When Trammell Crow left, so did the good management and service. The apartments are still cute and relatively new, but the new owners, Unified Housing,… Full Review ▶

04/30/03
Resident

So far I´ve been quite pleased living here for the past three years. There are a lot of amenities here to enjoy... pool, bbq grills, jogging trails, clubhouse, fitness center and tons of others. Everything is maintained very well, and most… Full Review ▶

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