#8,710 #144 #1,493

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The Regent

17717 Preston Road, Dallas, TX 75252
(203 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B

Review Ratings

Noise

3.7

Grounds

3.0

Safety

3.0

Office Staff

3.7

Maintenance

3.7

Neighborhood

3.3

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

3

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6.67 days

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The Regent Reviews

(200)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2022 - 2023

9/5/2023

DO NOT RENT HERE!!

Worst complex to sign a lease with. They only care about money and racked up fees on our account after we questioned another fee, they took the original fee that was questioned off and then added more so we would owe more money. The maintenance… See More >
    Manager

    9/16/2023

    The Regent
    We are disheartened by your comments. We care very deeply about the residents we serve, and we worked with you to have certain fees waived. You confirmed with us that items were left in your apartment after move-out, so the additional fees stemmed from that. If there are any pending concerns that we may address with you directly, please reach out to us at theregent@alapts.com. Thank you, and we wish you well.
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    8/28/2023

    Do Not Move Out Before the Final If for Walk Through

    I moved out on May 24th after the office closing hours. I was given permission to just leave the key in the kitchen drawer. I knew I was leaving the apartment in top shape so I did not think I had anything to worry about.… See More >
      Manager

      8/31/2023

      The Regent
      Thank you for taking the time to leave us a review as a former resident. We take pride in our clear communication regarding our move-out policies and pricing, and we would be happy to look into your walkthrough and corresponding fee. Please contact us at theregent@alapts.com to discuss this or any other pending concerns you would like us to address. We wish you well in your new home.
      Review Author Icon

      tarinaedwards4@gmail.com

      Resident 2021 - 2023

      7/19/2023

      Awesome Staff

      I love All of the ladies in the leasing office at The Regent premier apartments. All of the ladies are always so understanding, eager to assist and extremely personable. I have been here for 2years and working on a third. In all actuality, the best… See More >
        Review Author Icon

        Pwalker58

        prospectiveVisited 2021

        7/29/2021

        My leasing experience was fantastic! The office staff was amazing. They worked with me for a couple of hours to find just the right apartment unit for me. In particular, Ashley James was a superstar! She was knowledgeable, patient, caring and kind. I highly recommend… See More >
          Manager

          7/30/2021

          The Regent
          We couldn't be happier to hear what a smooth experience you have had! Thank you for taking the time to share about Ashley and our team's attentive service, and please continue to reach out to us anytime you need.
          Review Author Icon

          EmpressJay94

          Resident 2020

          6/30/2020

          I am so thankful for Ms. Reann.. She was so helpful to me during this process. She was very professional and made sure to make me feel comfortable with the move. The other staff members were also very courteous. I'm glad that I have made… See More >
            Manager

            7/2/2020

            The Regent
            It's wonderful to hear that Reann was able to so promptly address your concerns! Thanks so much for the 5- stars, and please reach out if we can assist you in any way as you continue to make this community your home. Thank you for your excellent review.
            Review Author Icon

            Guy17

            Resident 2020

            6/5/2020

            From the moment we walked in, Ms. Reann & the rest of the leasing office had made this moving experience as easy and smooth as possible. Their friendliness and care was remarkable, highly recommended to anyone moving to North Dallas area.

              Manager

              6/8/2020

              The Regent
              Thank you so much for sharing your positive review of our community. It's great to hear that you're satisfied with your apartment home. We work hard to ensure that our community is a place you're proud to call home!
              Review Author Icon

              ChelseyW

              Resident 2019

              10/23/2019

              I would highly recommended seeking residency elsewhere. Please nobody agree to lease out apartment number 2005. I am beyond livid. My apartment has flooded three times since May. Their only solution was to put sandbags down and telling me they they would have a contractor… See More >
                Manager

                10/28/2019

                The Regent
                Chelsey, we're terribly disappointed to see your experience has been so negatively affected due to occurrences of flooding in your home. We want all of our residents to feel comfortable in their homes and we wish the same for you. Our team would be happy to check in with our area manager again. Please give us a call at your convenience. Thank you kindly. We hope to work with you to turn your stay around.
                Review Author Icon

                anonymous

                prospectiveVisited 2018

                8/11/2018

                I was looking for an apartment closer to my job and found Summer Villas. The staff was really friendly and helpful. They showed me a model apartment same day and was able to find an apartment that was available around the time my lease ended.… See More >
                  Manager

                  8/15/2018

                  The Regent
                  Welcome home! We are delighted to learn that your application and move-in process was so easy. Thanks for your awesome review.
                  Review Author Icon

                  anonymous

                  Resident 2017 - 2018

                  5/23/2018

                  Rude manager, unprofessional staff staffs do not know how to treat tenants, poor maintenance, dirty pool all the time. No one cares about the community, if I had a choice I'd give zero rating star to this place. trashes everywhere, noisy neighbors with songs all… See More >
                    Manager

                    6/29/2018

                    The Regent
                    Your feedback is really insightful, thank you. We care deeply about our community and I'm saddened to hear that isn't your impression. I understand you have moved, but I'd still like to discuss your concerns and try my best to make things right. My email is SummerVCD@milestone-mgt.com. I wish you the best in your new home.
                    Review Author Icon

                    anonymous

                    Resident 2018

                    5/19/2018

                    I have been here almost 2 years. I was really happy at first. I'm not quite as happy as I was originally. The staff is generally friendly and responds quickly if you have an issue. Maintenance doesn't respond as quickly as they used to. The… See More >
                      Manager

                      5/22/2018

                      The Regent
                      We love to hear from loyal residents who deeply care about our community. Thanks for your encouraging feedback for our friendly and responsive team. However, we are sorry if you are not satisfied with the upkeep of the outdoor spaces and the gate functioning. It really takes everyone to keep our community clean and peaceful. We will be sure to remind our residents about picking up after their pets and being mindful of their neighbors while playing music. We'd be happy to discuss your other concerns further in our office or over the phone. Please contact us when you have a moment.
                      Review Author Icon

                      Grace_M881

                      Resident 2018

                      4/5/2018

                      This managment team attempts to apply as many fees as possible. Even if it takes lying to the residents. Anything to make money. Have had to call corporate to resolve issues since the team in the office was so unhelpful.

                        Manager

                        4/17/2018

                        The Regent
                        Thank you for reviewing. During the leasing process we communicate clearly about the rent and the additional fees. We apologize if there was any miscommunication. If you have any additional concerns or have any questions, please feel free to email me at SummerVCD@milestone-mgt.com. I look forward to connecting with you directly.
                        Review Author Icon

                        anonymous

                        Resident 2018

                        8/7/2018

                        update Summer 2018: They are allowing public access to my apartment by the same remote stalkers. I am followed from room to room and areas of the room to other areas of the room talking right overhead. Public access is given to any person, any… See More >
                          Manager

                          4/16/2018

                          The Regent
                          Thanks for the 4 stars and recommendation. Some of the comments in your review are concerning - we are certain this is not the typical experience here and can assure you that we are not involved in any of the activities you've mentioned. Please contact emergency services if this continues. Thank you!
                          Review Author Icon

                          anonymous

                          Resident 2017

                          10/29/2017

                          This is a large community that is in-between Plano and Addison. The area is pretty quite and the community is secured. The President Bush toll system is only a mile or so up the road. The apartment I live in is big enough for a… See More >
                            Manager

                            11/1/2017

                            The Regent
                            Dear Resident, thank you for your fabulous review about Summer Villas. It is great to know that you are enjoying our conveniently located community with functional amenities and spacious layouts. Thank you again, for taking the time to leave a positive review!
                            Review Author Icon

                            anonymous

                            Resident 2012 - 2017

                            9/4/2017

                            Office staff are friendly and care to get to know the residents. I've lived in the complex for 5 years. They know what kind of person I am and are concerned about my general life situation.… See More >
                              Manager

                              9/29/2017

                              The Regent
                              It is great to hear that you are satisfied with your apartment home, community and staff! Thank you for your review - we truly value your feedback!
                              Review Author Icon

                              anonymous

                              Resident 2015 - 2017

                              6/20/2017

                              great place but need a new appliance.

                                Manager

                                6/26/2017

                                The Regent
                                Dear Resident, Thank you for the comments. Please come and see me about your appliance. Thank you, Tia M. Rodriguez Community Director
                                Review Author Icon

                                Grace7154

                                Resident 2015 - 2017

                                6/13/2017

                                My family has lived at Summer Villas for almost 2 years and we've been very satisfied with our experience here. The front office staff are friendly, maintenance requests get worked quickly, it is a quiet community, also close to stores and major highways. This is… See More >
                                  Manager

                                  6/26/2017

                                  The Regent
                                  Dear Resident, Thank you very much for those nice comments. If there is anything we can do for you in the future, please let us know. Thank you, Tia M. Rodriguez Community Director
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                                  Vhernandez1991

                                  Resident 2017

                                  6/1/2017

                                  Andres has been incredibly helpful and friendly throughout the application process. He's explained everything very well and answered any questions I had. I can't wait to move into my new apartment.… See More >
                                    Manager

                                    6/2/2017

                                    The Regent
                                    Great! Let us know if we can do anything for you in the future. Tia M. Rodriguez Community Director
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                                    Gypsy Danger

                                    Resident 2017

                                    5/5/2017

                                    So for so good. We haven't been here very long. The residents seem friendly. The area looks safe. Haven't had any loud neighbors. No problems w parking. Sort of dog friendly. They haven't been very fast on repairs and the red head working in the… See More >
                                      Manager

                                      5/15/2017

                                      The Regent
                                      Dear Resident, Thank you for taking the time to comment. If there is anything we can do to make your stay more comfortable, please let us know. Please contact me personally if you would like to speak about your experience. Thank you, Tia M. Rodriguez Community Director
                                      Review Author Icon

                                      anonymous

                                      Resident 2017

                                      5/4/2017

                                      No issues thus far. Office staff was really helpful during my move-in. Maintenance has come to my rescue in a timely manner. Minimal noise levels. And the property is well kept.

                                        Manager

                                        5/15/2017

                                        The Regent
                                        Dear Resident, Thank you for the great comments!! If you do need us in the future please do not hesitate to call or come by. Thank you, Tia M. Rodriguez Community Director
                                        Review Author Icon

                                        anonymous

                                        Resident 2008 - 2017

                                        4/4/2017

                                        I haves lived here for 10yrs and I don t have anything bad to say. I would not be still here if it wasn't a Great Place to live. It's Peaceful and I don t have to worry about strange people… See More >
                                          Manager

                                          4/5/2017

                                          The Regent
                                          Dear Resident, You are a veteran of Summer Villas! We appreciate your continued loyalty. We appreciate you letting everyone know your experience here. Thank you for taking the time to make such great comments. If there is anything that you need in the future, please give us a call. Tia M. Rodriguez-Community Director
                                          Review Author Icon

                                          Mooshy198

                                          Resident 2011 - 2017

                                          3/25/2017

                                          I have lived at Summer Villas for about 6 years, and about to sign a lease for the 7th and I love living here. The community is fairly quiet and the tenants are courteous of one another. The staff always handles maintenance issues quick… See More >
                                            Manager

                                            3/29/2017

                                            The Regent
                                            Dear Resident, Wow! Your on your 7th lease. That is wonderful! We will strive consistently to give you the continued great service you deserve. Thank you for such great comments. Tia M. Rodriguez-Community Director
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                                            anonymous

                                            Resident 2016

                                            12/14/2016

                                            I have found the property pleasant, near eateries and entertainment. The staff is helpful. I wil recommend the location to friends.

                                              Manager

                                              1/2/2017

                                              The Regent
                                              Thank you for your comments. If there is anything we can do for you in the future, please feel free to call 972-931-5896 anytime. Tia M. Rodriguez-Community Director
                                              Review Author Icon

                                              anonymous

                                              Resident 2012 - 2016

                                              11/14/2016

                                              Writing this review because of the untrue reviews i have seen. They are either people that have low standards or fake ones made by the office staff to seem more appealing. I can start out by saying after living here for 4 years the apartment… See More >
                                                Manager

                                                11/17/2016

                                                The Regent
                                                Dear Anonymous, I apologize that you feel that way. Please come to the office so we can discuss your concern. We actually have made great changes in the office with a new leasing staff and they have participated in giving the most professional service here in the office that is a nice change. We get complimented continuously on the grounds and how clean we are. I am really sincerely wanting to meet with you to see through your eyes what we might be missing. Looking forward to meeting with you. Tia M. Rodriguez-Community Director
                                                Review Author Icon

                                                Cancer7581

                                                Resident 2016

                                                10/17/2016

                                                Been here for a little over a month and I am in love with my new place. It's quiet, clean and has a great office staff. I couldn't be any more pleased that what I am with this place… See More >
                                                  Manager

                                                  11/17/2016

                                                  The Regent
                                                  Dear New Resident! We are happy you are happy! If there is anything we can do for you please do not hesitate to call! Tia M. Rodriguez Community Director
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2015 - 2016

                                                  9/16/2016

                                                  This is my second year in Summer Villas. In general, the community is quiet and the staff resolve problems relatively fast. I like my 1bd/1bath apartment!

                                                    Manager

                                                    9/28/2016

                                                    The Regent
                                                    Dear Resident, Thank you for staying with us for a second term. We value your residency. If there is anything we can do for you in the future please do not hesitate to call 972-931-5896 Sincerely, Tia Rodriguez-Community Director

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $15. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Rent: $15. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.. Pet Limit: 2
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                                                    Other
                                                    • 2" Faux Wood Blinds
                                                    • 24-Hour Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • Balcony or Patio
                                                    • Coffee Bar
                                                    • Controlled Access
                                                    • Fitness Center
                                                    • High End Appliances
                                                    • Microwaves in Select Homes
                                                    • Pool
                                                    • Wi-Fi in Community Areas
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                                                    Leasing

                                                    Tucked in a private gated setting in the Far North neighborhood of Dallas, Texas, The Regent offers resort-inspired living in a convenient location. Our renovated one and two bedroom apartments offer spacious layouts with warm wood-style flooring and walk-in closets. A cozy fireplace will keep you and your pets toasty on chilly winter evenings, while cooling air conditioning will keep the temperature just right during the summer months. Beyond your front door, you ll discover an array of amenities, including three resort-inspired swimming pools, a well-stocked fitness center, and a relaxing clubhouse with an internet cafe and coffee bar.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 08:30 AM - 05:30 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

                                                    B
                                                    B
                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 203 number of votes by renters, The Regent is currently rated 3.4 out of 5 stars.
                                                    The Regent is rated 3/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    The Regent is rated 3.7/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    The Regent is rated 3.7/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    The Regent is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    The Regent is rated 3.3/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    The Regent is rated 3.7/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6.67 days to their community reviews in the past year.
                                                    American Landmark
                                                    Dogs Allowed
                                                    Rent: $15
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Rent: $15
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet and monthly pet rent of $15 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds.
                                                    Pet Limit: 2

                                                    Contact Property

                                                    The Regent

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    The Regent is an apartment in Dallas in zip code 75252. This community has a 0 Bed, 0 Bath Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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