Turnberry Isle
#8,826 #147 #1,509

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Turnberry Isle

15190 Prestonwood Boulevard, Dallas, TX 75248
(114 Reviews)
$1,266 - $3,621/mo
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Floor Plans & Pricing

1 Bedroom

One Bedroom One Bath A1

1 Bed, 1 Bath | 752 sq. ft.

$1,266 - $1,959

4 Available Units

See Floor Plan Details

One Bedroom One Bath A4

1 Bed, 1 Bath | 944 sq. ft.

$1,346 - $1,900

1 Available Unit

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One Bedroom One Bath A2

1 Bed, 1 Bath | 863 sq. ft.

$1,370 - $1,918

1 Available Unit

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One Bedroom One Bath A3

1 Bed, 1 Bath | 897 sq. ft.

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One Bedroom One Bath With Den A5

1 Bed, 1 Bath | 975 sq. ft.

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2 Bedrooms

Two Bedroom Two Bath B1

2 Beds, 2 Baths | 1,068 sq. ft.

$1,765 - $2,561

2 Available Units

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Two Bedroom Two Bath B4

2 Beds, 2 Baths | 1,286 sq. ft.

$1,792 - $2,732

1 Available Unit

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Two Bedroom Two Bath B3

2 Beds, 2 Baths | 1,280 sq. ft.

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Two Bedroom Two Bath B5

2 Beds, 2 Baths | 1,360 sq. ft.

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Two Bedroom Two Bath B2

2 Beds, 2 Baths | 1,240 sq. ft.

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3 Bedrooms

Three Bedroom Two Bath C1

3 Beds, 2 Baths | 1,395 sq. ft.

$2,570 - $3,621

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

A+

Review Ratings

Noise

5.0

Grounds

5.0

Safety

5.0

Office Staff

5.0

Maintenance

4.5

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D+

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

C

Percentage of reviews responded to

50.00%

Managerā€™s Review Reply Time

D+

Average time to respond to reviews

57 days

View Community Timeline
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Turnberry Isle Reviews

(114)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Alex_A344

Resident ā€¢ 2023

12/7/2023

Amazingly Great!

I recently moved to Turnberry Isle Apartment and I love it here. Throughout the oeuvre of my search and application, Rachael B was amazing. She kept in touch and informed me of available units, working with me on the particular unit I wanted. She wasā€¦Ā See More >
    Review Author Icon

    hoerdemannh@gmail.com

    Resident ā€¢ 2023

    6/5/2023

    Outstanding!

    Rachael B was amazing throughout the entire leasing and move in process and my place is top of the line! I couldnā€™t have asked for a better experience. Blanca was also superb and helped sway me to live at Turnberry! I wouldnā€™t want to beā€¦Ā See More >
      Manager

      6/8/2023

      Turnberry Isle
      Hello, Thank you for leaving such positive feedback! Rachael and Blanca will be delighted to see your review. Our entire team places customer experience and satisfaction as a top priority, and your comments reflect the hard work they put in every day. We are so glad you made Turnberry Isle your home.
      Review Author Icon

      Keleise

      Resident ā€¢ 2017 - 2021

      6/28/2021

      AWFUL. High staff turnover. Gaines Investment is the worst. Marijuana stink inside units. Mold. Cheap carpet. Burglarized mailboxes. Zero transparency. Pet excrement everywhere. Noisy neighbors. Increased police presence. Abandoned cars. Old appliances. They'll charge you for their crappy, ill-installed cheap carpet. Don't say I didn'tā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2021

        5/12/2021

        Turnberry Isle is a magnifent property with views second only to Turtlecreek. Living in North Dallas feels much less congested with the views of Prestonwood Country Club's course. The apartments themselves remain fresh and modern and the office staff is very detail oriented giving aā€¦Ā See More >
          Manager

          5/18/2021

          Turnberry Isle
          Hello, We're overjoyed to read this review about Turnberry Isle! Thank you for sharing this fantastic description of our on-site team and community. Reviews like yours keep us motivated! We agree with your comments and hope you'll continue to share the great news! Please don't hesitate to reach out if we can be of any further assistance. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
          Review Author Icon

          anonymous

          Resident ā€¢ 2021

          2/10/2021

          I have just signed my lease to live here and I couldn't be happier! My friend lives here and she has never had any major issues while staying here for almost 2 years. I worked primarily with Blanca to complete my application process and sheā€¦Ā See More >
            Manager

            3/9/2021

            Turnberry Isle
            Hello, Thank you for sharing this 5-star review! Our team sincerely appreciates your choice of rating, as they work hard to provide an exceptional experience. Please don't hesitate to let us know if you need anything! Thank you, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
            Review Author Icon

            Jackgud7762@gmail.com

            Resident ā€¢ 2020 - 2021

            2/2/2021

            This is a is the worst apartment I ever lived in. First my mother passed away when I moved in and apparently your office staff was in my apartment and reported to police that she I put bags in my sink in the bathroom. Theyā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2019 - 2020

              2/21/2020

              I recently had a problem with the heater. As soon as I told the leasing office that Yamil and Norman had arrived, they were efficient, professional and very nice. They took the time to make sure everything was okay. Thank you very much.

                Review Author Icon

                anonymous

                Resident ā€¢ 2007 - 2019

                7/11/2019

                When I moved into this complex it was a great place to live. The staff, pre-Gaines Investment Trust, were amazing. You could count on them to get things accomplished and the grounds were well maintained. Enter Gaines Investment Trust and things began to decline. Overā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2018 - 2019

                  5/8/2019

                  I love this apartment community because of the diligent response of the leasing staff to make sure that the property is well kept and maintained. Eva in the office has superior customer services skills. I addressed a concern with her that two tenants in myā€¦Ā See More >
                    Manager

                    5/13/2019

                    Turnberry Isle
                    Hi Cantrell, Thank you for taking the time to share your positive experience with our staff at Turnberry Isle. We're thrilled to hear you've been provided you with the highest level of customer service. Please reach out to my direct line below so we can work to make your experience a full 5-stars Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2017 - 2018

                    12/15/2018

                    I have been living here for over a year and overall this is a decent place to live, but I have been extremely disappointed at the emergency maintenance service recently. Our heater broke down several times over the past week during the coldest time ofā€¦Ā See More >
                      Manager

                      12/18/2018

                      Turnberry Isle
                      Hello, I am so sorry to read about your frustrations regarding the heater. I understand that the staff has reached out to apologize, and if you continue to have any issues with the heater we will do what is necessary to resolve them. We will look into any issues with response time and appreciate your feedback. We value our residents and strive to provide an excellent living experience, feel free to contact us at your convenience if we can be of further assistance. Thank you, Matthew T Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884
                      Review Author Icon

                      Garde

                      Resident ā€¢ 2018

                      10/26/2018

                      The staff in this community is amazing. Maintenance is really fast and professional,everybody in the office is really really nice I really appreciate Chase he was able to move us in with in day and always help us out with everything we need is beenā€¦Ā See More >
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2017 - 2018

                        10/20/2018

                        Just finished a year long lease at Turnberry Isle's, everything was as you'd expect from an older apartment. Our heat went out several times during the coldest months of the year and our AC went out during the hottest week of the month. Maintenance issuesā€¦Ā See More >
                          Manager

                          10/22/2018

                          Turnberry Isle
                          Hello, We appreciate you taking the time to share this feedback with us, and I am sorry to read about the issues you have commented on. We work hard to address all resident needs and the satisfaction of our customers is what matters most. Please contact me at your convenience, I would appreciate the opportunity to learn more about your experience with us, as we always want to do better and learn from the feedback we receive. Thank you, Matt Bernstein Customer Service Manager Gaines Investment Trust 858-617-0884
                          Review Author Icon

                          anonymous

                          Resident ā€¢ 2018

                          9/20/2018

                          Leaving after lease is that so I don't have to breathe in this mold anymore I love the maintenance guys it's not their problem I think it's the management that doesn't do crap. My rent has been up every year I'm paying $1,100 to sitā€¦Ā See More >
                            Manager

                            9/21/2018

                            Turnberry Isle
                            Hello, I am so sorry to see your review and the experience you have described. I have already contacted management regarding your review so we can ensure we address the concerns with your vent right away, however since the review is anonymous I am not sure of your apartment number. Your happiness and comfort are so important to us, please contact us at your convenience if you would like to speak directly. Thank you for taking the time to post this review, your feedback is essential to our constant improvement. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2018

                            6/18/2018

                            Extremely unhappy here . Found out that they let a great maintenance man go. You work him to death and then want to fire him! That says a lot about this management company . My requests have always been done in a timely manner andā€¦Ā See More >
                              Manager

                              6/18/2018

                              Turnberry Isle
                              Hello, I am sorry to see your review. Internal staffing matters are handled in full compliance with all state and federal laws, and no decisions are ever made hastily or without justification. I am sorry that an employee you were fond of is no longer with us, I know that seeing new faces can be unsettling when you are used to seeing the same people onsite each day. We strive to keep employee turnover low, but occasional staffing changes are part of running a successful property that meets the expectations of our customers. We assure you that you can expect the same high level of service going forward that you are accustomed to receiving from us. Please call me at the number below if you would like to speak with me directly. I would be happy to assist in resolving any concerns you may have. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2013 - 2018

                              6/13/2018

                              This community is a joke. Why would you close a pool in the dead middle of summer??!! There was a drug dealer living on property at one point in life and police are always patrolling the property . The office staff is never consistent .ā€¦Ā See More >
                                Manager

                                6/18/2018

                                Turnberry Isle
                                Hello, Thank you for your feedback, however, I am sorry to see your review. The comments you have made here are not representative of the experience our residents enjoy at Turnberry Isle. Please contact me at your convenience so I can be of assistance. We pride ourselves on providing exceptional customer service, and we rely on caring, dedicated staff members to offer that level of service to our residents and anyone who visits us. We value our employees and their hard work and understand the importance of having a cohesive, efficient team. We work tirelessly to offer a beautiful, well-kept community befitting to call home. I would like the opportunity to speak with you directly so I can better understand your experience and help resolve any concerns you may have. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                                Review Author Icon

                                freddyholder

                                Resident ā€¢ 2015 - 2017

                                2/14/2018

                                This apartments are old and need updating. Its like stepping back in the 80's. If you decide to live here be sure to take a lot of photo's prior to moving in as the owners will use your security deposit to help subsidize the remodelā€¦Ā See More >
                                  Review Author Icon

                                  gailmcnally

                                  Resident ā€¢ 2017 - 2018

                                  2/10/2018

                                  The staff is helpful and friendly (Michondra and the new Manager). The maintenance team(Carlous and Jason) works hard and are always friendly. This community is conveniently located to grocery stores and shopping, as well as my doctor's office.ā€¦Ā See More >
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                                    anonymous

                                    Resident ā€¢ 2017

                                    10/17/2017

                                    I am so proud to call Turnberry isle my home. I have been living here since June and everything has been great. My move in went smoothly. I've had a couple of maintenance issues but they managed to fix it right away. The office staffā€¦Ā See More >
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                                      anonymous

                                      Resident ā€¢ 2016 - 2017

                                      9/9/2017

                                      I loved living in this property! My top favorite things was the urgency of Maintenance, the dedication of the management office, are beautiful apartment and the location was key! Turnberry Isle was definitely home for us.

                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2010 - 2017

                                        9/9/2017

                                        I am absolutely impressed with the way Erin and Michondra have made strides to make Turnberry the greatest community in town . I visit them in the office pretty frequently and I always notice residents coming in and constantly complaining about things that they areā€¦Ā See More >
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                                          JHamam

                                          Resident ā€¢ 2017

                                          8/20/2017

                                          Erin Garcia the complex manager is the most amazing, understanding, and accommodating manager I have ever dealt with. Let me let y'all you know that our current lease expires in a month and we still decided to move early to be part of this communityā€¦Ā See More >
                                            Manager

                                            8/28/2017

                                            Turnberry Isle
                                            Dear JHamam, Thank you for the Five Star review! Welcome to Turnberry Isle! I know the staff will take great care of you but it seems that you already know that! We love that! Please tell your friends and family about the great staff and amenities at Turnberry Isle. Enjoy those golf course views this Summer! Best Regards, Carmen Suggs Vice President of Operations 858-454-0322
                                            Review Author Icon

                                            LenaQ

                                            Resident ā€¢ 2017

                                            8/20/2017

                                            We are new residents at the Turnberry Isle community. From the very first moment we walked through the front doors to view this complex, we've had nothing but the most pleasant experience. Erin (the property manager) went out of her way to accommodate us andā€¦Ā See More >
                                              Manager

                                              8/28/2017

                                              Turnberry Isle
                                              Dear Lena, Thank you for your Five Star review of Turnberry Isle! We love to hear how wonderful the staff is attending to you! We take pride in our team and the community. We are thrilled you found us, to use your words. Please continue to share the great news about Turnberry Isle! Best Regards, Carmen Suggs Vice President of Operations 858-454-0322
                                              Review Author Icon

                                              Candiss_B

                                              Resident ā€¢ 2014 - 2017

                                              8/20/2017

                                              I would give Turnberry Isle 6 stars over the 5 allowed. Overall this is a fantastic community. We have been residents for over 3 years which we moved here from Michigan and haven't left or even looked elsewhere since. Wonderful golf course views, spaciousā€¦Ā See More >
                                                Manager

                                                8/28/2017

                                                Turnberry Isle
                                                Dear Candiss, Thank you for your SIX star review! Also, thank you for your three years with us as well. We are so glad to hear that our team and community is pleasing you. I will be sure the office staff sees your wonderful review of their efforts. I know they love to take care of our residents. Please keep my number handy if you are ever in need of assistance, but I know the Turnberry team has your back. Welcome home! Best Regards, Carmen Suggs Vice President of Operations 858-454-0322
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2017

                                                8/22/2017

                                                Very good neighborhood but slow maintenance service. A lot of parts in the apartments didn't get installed or completed before I moved in.ā€¦Ā See More >
                                                  Manager

                                                  8/21/2017

                                                  Turnberry Isle
                                                  Dear Resident, Thank you for your review. I have the ability to research work orders in our system and I do not see a word order for your microwave issue. Did you create a work order on line or did you speak to someone in the office? I am sure our team can resolve this matter very easily and quickly and we would love to make you a happy resident. Erin mentioned you did not recall who told you to "use the oven instead". Please give me a call today as I would like to get to the bottom of your complaint so we can resolve this matter and make you a long term, happy residents. Talk soon! Best Regards, Carmen Suggs Vice President of Operations 858-454-0322
                                                  Review Author Icon

                                                  Shannon_P

                                                  prospective ā€¢ Visited 2017

                                                  7/29/2017

                                                  I am so happy this apartment complex. I love the fact that the apartment that I viewed was so spacious. Moving from Mississippi I have a lot of stuff so I was glad to see that I would not have to put anything in storage.ā€¦Ā See More >
                                                    Manager

                                                    8/8/2017

                                                    Turnberry Isle
                                                    Dear Shannon, Thank you for your Five Star review of Turnberry Isle! Between our caring staff and spacious floor plans plus the golf course views, we agree that Turnberry is a gem. Welcome to Texas and to your new home, Shannon! Best Regards, Carmen Suggs Vice President of Operations 858-454-0322

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Carports and Detached Garages
                                                    • Detached Garages
                                                    • Garage
                                                    • Private Yards with Private Direct Access Garages Available
                                                    • Yard
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $325. Rent: $30. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                      Less Info
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                                                    • Dogs Allowed
                                                      Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                      Less Info
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                                                    Other
                                                    • 2" Faux Wood Blinds
                                                    • 24-Hour Fitness Center
                                                    • 24-Hour On Call Maintenance
                                                    • Balcony
                                                    • Black Appliances
                                                    • Built-in Microwaves
                                                    • Faux Wood Floors
                                                    • Fireplace
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Golf Course View
                                                    • Online Payments Accepted
                                                    • Parcel Lockers
                                                    • Patio
                                                    • Poolside Grilling Area
                                                    • Premium Countertops
                                                    • Public Transportation
                                                    • Refrigerator with Ice Makers
                                                    • Soaking Tubs
                                                    • Spacious Open Kitchens
                                                    • Stainless Steel Appliances
                                                    • Upgrades
                                                    • Vaulted Ceilings
                                                    • Walk In Closets
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                                                    Leasing

                                                    Turnberry Isle is located at 15190 Prestonwood Boulevard Dallas, TX and is managed by Gaines Investment Trust, a reputable property management company with verified listings on RENTCafe. Turnberry Isle offers Studio to 3 bedroom apartments .Amenities include Controlled Access/Gated, Efficient Appliances, Fireplace, Fitness Center, Microwave and more. This rental community is pet friendly, welcoming both cats and dogs. Property is located in the 75248 ZIP code. For more details, contact our office at or use the online contact form and we will get back to you as soon as possible.
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Gaines Investment Trust

                                                    B-
                                                    B-
                                                    Communities
                                                    27

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 114 number of votes by renters, Turnberry Isle is currently rated 3.8 out of 5 stars.
                                                    Turnberry Isle is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Turnberry Isle is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Turnberry Isle is rated 5/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Turnberry Isle is rated 5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Turnberry Isle is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Turnberry Isle is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 50% of their community reviews in the past year.
                                                    Managers have replied within 57 days to their community reviews in the past year.
                                                    Gaines Investment Trust
                                                    Cats Allowed
                                                    Fee: $325
                                                    Rent: $30
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    Dogs Allowed
                                                    Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    Turnberry Isle

                                                    March 2024

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                                                    Turnberry Isle is a 752 - 1,395 sq. ft. apartment in Dallas in zip code 75248. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,266 - $3,621. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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