Villas at Katy Trail
#13,234 #232 #2,281

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Villas at Katy Trail

3200 Maple Avenue, Dallas, TX 75201
(208 Reviews)
$1,154 - $3,804/mo
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Move-In Specials

$800.00 off 1st months rent. Application must be received by 4/2/2024. Offer valid with rental of #442. Valid with a 12 month lease. Call for additional offeri...

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Floor Plans & Pricing

Studio

E1 Studio

Studio, 1 Bath | 447 sq. ft.

$1,154 - $1,867

1 Available Unit

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E2 Studio

Studio, 1 Bath | 481 sq. ft.

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E3 Studio

Studio, 1 Bath | 504 sq. ft.

See Floor Plan Details

1 Bedroom

A2 1 Bedroom 1 Bath

1 Bed, 1 Bath | 667 - 691 sq. ft.

$1,331 - $2,100

3 Available Units

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A3 1 Bedroom 1 Bath

1 Bed, 1 Bath | 800 - 816 sq. ft.

$1,638 - $2,522

2 Available Units

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A1 1 Bedroom 1 Bath

1 Bed, 1 Bath | 550 sq. ft.

$1,354 - $1,979

1 Available Unit

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A4 1 Bedroom 1 Bath

1 Bed, 1 Bath | 913 sq. ft.

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2 Bedrooms

B3 2 Bedroom 2 Bath

2 Beds, 2 Baths | 1,010 - 1,015 sq. ft.

$1,873 - $2,931

2 Available Units

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B2 2 Bedroom 2 Bath

2 Beds, 2 Baths | 947 sq. ft.

$1,862 - $2,921

1 Available Unit

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B1 2 Bedroom 2 Bath

2 Beds, 2 Baths | 895 sq. ft.

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B4 2 Bedroom 2 Bath

2 Beds, 2 Baths | 1,210 sq. ft.

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3 Bedrooms

C2 3 Bedroom 2 Bath

3 Beds, 2 Baths | 1,449 sq. ft.

$2,124 - $3,466

1 Available Unit

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C3 3 Bedroom 3 Bath

3 Beds, 3 Baths | 1,512 sq. ft.

$2,399 - $3,804

1 Available Unit

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C5 3 Bedroom 3 Bath

3 Beds, 3 Baths | 1,779 sq. ft.

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C4 3 Bedroom 3 Bath

3 Beds, 3 Baths | 1,696 sq. ft.

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C1 3 Bedroom 2 Bath

3 Beds, 2 Baths | 1,274 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

C-
C-

Renter Ratings

D+

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

2.0

Neighborhood

4.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

C+

Average time to respond to reviews

34 days

View Community Timeline
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Villas at Katy Trail Reviews

(207)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2021 - 2023

8/8/2023

Just please donā€™t

I signed an 22 month contract (luckily on COVID special. And regretted it within the first month. Between the battle of the roaches (had to have them exterminate EVERY WEEK OF EVERY MONTH I LIVED THERE and still had them), every other Amazon package onā€¦Ā See More >
    Manager

    9/11/2023

    Villas at Katy Trail
    Hello, We're surprised to read the details of your review. We strive to offer exceptional service and care for our residents, and the experience you have described does not represent the manner in which we care for our residents. We take all feedback seriously and are reviewing the items mentioned to see where we can make improvements. Please contact our on-site Manager or the number below if you need anything or wish to discuss your experience further. We are dedicated to resident satisfaction, from move-in to move-out. Thank you, Gaines Investment Trust 858-454-0322
    Review Author Icon

    anonymous

    Resident ā€¢ 2023

    3/15/2023

    Yvonne has been Super helpful!

    Yvonne helped me so much with my move in Gamin's absence on her days off to make sure that my move went extremely smooth sailing. It's not often you can find a Team that works well together to make sure that the customer satisfaction isā€¦Ā See More >
      Manager

      3/16/2023

      Villas at Katy Trail
      Hello, Thank you for letting us know about your seamless move-in experience. Weā€™re thrilled to hear Yvonne was so supportive. We are excited to have you as a valued resident and love to hear that you enjoy the excellent service from our on-site team at Villas at Katy Trail. We appreciate your positive feedback. Donā€™t hesitate to reach out if you should need anything. We are always happy to help. Warm Regards, Gaines Investment Trust 858-454-0322
      Review Author Icon

      anonymous

      Resident ā€¢ 2020 - 2022

      9/20/2022

      Big safety concerns.

      Our adult children have lived here for close to 3 years. Typically the staff is pleasant and helpful. My biggest issue is the parking garage safety. There arenā€™t enough lights and the cameras are useless. Our car was vandalized, shattering a window and stealing theā€¦Ā See More >
        Manager

        10/21/2022

        Villas at Katy Trail
        Hello, We're sorry to see your comments and are investigating the items mentioned in your review to see where we can improve. Please know we work diligently to ensure we have operational gates, lights, and cameras in our garage to reduce the risk of crime, but we can't always prevent incidents from occurring and are not responsible for resident safety or personal belongings, as mentioned in our lease agreement. We require proof of insurance from all residents at the time of move-in to cover costs in the event of personal losses, which is standard practice industry-wide. Nevertheless, we're sorry if this resulted in a negative opinion of us. Please feel free to contact us if you have other concerns you wish to discuss. We take all feedback seriously. Thank you, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
        Review Author Icon

        anonymous

        Resident ā€¢ 2021 - 2022

        5/10/2022

        Horrible Management

        The Villas is truly one of the most god awful places to live. Where do I even startā€¦ management will lie to your face (especially Michelle) and will not be of any assistance (more so a hinderance) to an incident that occurred on the Villasā€¦Ā See More >
          Manager

          5/31/2022

          Villas at Katy Trail
          Hello, We're surprised to read your review, as your comments are not representative of the typical feedback we hear from many of our residents in this community. Due to the anonymity of your post, we're unable to investigate the details of your concerns, but please feel free to contact us if you wish to discuss your experience further. We are committed to providing an exceptional place to live for all our residents, and we take all feedback seriously. Thank you, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
          Review Author Icon

          anonymous

          Resident ā€¢ 2021

          10/1/2021

          If I could rate this any lower I would. But this apartment complex has too many break-ins. Not much surveillance in the garage and the security is non existent, random people just come to our complex and park in our garage during the day andā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2018 - 2021

            10/1/2021

            Numerous cars are getting broken into each night inside the complex garage and around the complex. Numerous complaints have been submitted to the leasing office to staff night security for the complex, but leasing office has made no effort to improve security and crimes continueā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2020 - 2021

              10/1/2021

              Do not move here! The crime at this complex is ridiculous. Cars being broken into, tires stolen off the cars, inside storage units robbed. They say they have security, but no one seems to know where they are. We meet some wonderful people here, butā€¦Ā See More >
                Review Author Icon

                mdayberry

                Resident ā€¢ 2021

                8/25/2021

                I've only recently moved to The Villas, but I have had a remarkable experience thus far. I came and toured before I moved in and ---- presented the apartment to me. He answered every question I had and gave me great direction as to howā€¦Ā See More >
                  Manager

                  9/17/2021

                  Villas at Katy Trail
                  Hello, Thank you for sharing the great news! It's outstanding to hear you've enjoyed working with our team at Villas at Katy Trail, as we always strive to provide uncompromising customer service. If thereā€™s anything else we can do to help you settle into your new home, please don't hesitate to reach out. Thank you for making your home with us. Warm Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                  Review Author Icon

                  anonymous

                  prospective ā€¢ Visited 2021

                  3/26/2021

                  a NIGHTMARE and NOTHING like the pics online. As a girl, I did NOT FEEL SAFE here- not in the dark hallways, sketchy parking lot, or biohazardous stairwells. terrible security. My apartment was full of MOLD and it was not resolved so I had toā€¦Ā See More >
                    Manager

                    4/8/2021

                    Villas at Katy Trail
                    Hello, Weā€™re disappointed to read your review and regret to hear that you have such a negative opinion of us. Unfortunately, your statements and the description of events included in this review are inaccurate. We understand that you were not satisfied with the apartment at the time of move-in. However, you chose to deny our immediate offers to promptly remedy the cosmetic concerns reported. You were also offered an alternative home that was comparable to the apartment you initially selected. Your choice to forgo these options and cancel your move-in outright is not grounds for us to refund fees that are required to reserve the apartment, which is clearly outlined in the signed lease agreement and application documents. We hope you can understand our position and ask that you cease further attempts to damage our online reputation. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2019 - 2021

                    2/19/2021

                    Maintenance has not taken emergency request seriously. My tub water has debris, asbestos, metal particles and lord knows what else flowing from it and I have been unable to shower for 36 hours. The water also burns my skin. This issue could have been fixedā€¦Ā See More >
                      Manager

                      3/9/2021

                      Villas at Katy Trail
                      Hello We regret to hear your maintenance concerns, as your happiness and comfort in the community are of the utmost importance. Due to the anonymity of your post, we're unable to review this in further detail, so please feel free to contact us if you wish to discuss your concerns directly. Your satisfaction is important, and we would like to better your experience. Thank you for making your home with us. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019 - 2020

                      11/2/2020

                      The fire alarm goes off literally every week with no real threat of fire. I never thought I'd care passionately enough to waste my time with a review, but this place is a joke. Carpets are always a mess, my credit card was stolen fromā€¦Ā See More >
                        Manager

                        11/4/2020

                        Villas at Katy Trail
                        Hello, We're surprised to see your review and would like to understand more about your comments. However, due to the anonymity of your post, we're unable to investigate the specifics you've mentioned. We can express that our fire systems at Villas are in proper functioning order and adhere to all local fire codes, per constant monitoring by our specialized vendors, in addition to annual inspections conducted by the fire department. We do understand a sounding alarm can cause inconveniences, but these systems are in place for the protection of our residents, and we cannot interfere with them. If you would like to discuss your concerns in further detail, please contact us at the number below, as your satisfaction is important to us. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                        Review Author Icon

                        Angela_W775

                        Resident ā€¢ 2019 - 2020

                        8/5/2020

                        Simply put, there were so many mistakes on management's part that made it ridiculous to live there anymore. Allow me to explain: 1. Villas attempted to charge us a late fee for "not informing them we were going to move out in 60 days." Weā€¦Ā See More >
                          Manager

                          8/10/2020

                          Villas at Katy Trail
                          Angela, I am sorry that the response from the onsite management was not in line with your expectations. We are committed to providing happy, comfortable homes for all of our residents, and we're sorry if you did not have this experience. Regarding your security deposit, when deposits are withheld, for any reason, we provide all residents with a detailed explanation of the reason for the charges and amounts owed or withheld. We operate with full transparency and never withhold deposits unless it is absolutely warranted. Please contact us at your convenience if you would like to discuss this further. Thank you, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                          Review Author Icon

                          Ramonb09

                          prospective ā€¢ Visited 2020

                          8/3/2020

                          The quality of service is a big part for my wife and I. We visited villas at katy trail in uptown dallas last week and customer service in the office was out of this world. They are so kind and helpful to my wife andā€¦Ā See More >
                            Review Author Icon

                            anonymous

                            Resident ā€¢ 2018 - 2020

                            6/29/2020

                            The Villas is an affordable place to live while being in a great location! Not high end amenities by any means but if you're looking to save some money and live near a lot of people your age, this is the place to be.ā€¦Ā See More >
                              Manager

                              6/29/2020

                              Villas at Katy Trail
                              Hello, Thank you for taking the time to let us know about your recent experience. Your feedback is very important, and we would like to know how we can improve, so please feel free to reach out to the number below so we can change your experience to a full 5-stars. Regards, J. Erin Bodie Customer Service Manager Gaines Investment Trust 858-250-0595
                              Review Author Icon

                              Phillip_H204

                              Resident ā€¢ 2019 - 2020

                              6/19/2020

                              If I could give no stars or negative stars I WOULD! From touring with Jeremy to signing our lease things went well. It was until we asked them to clean the dirty apartment home we were shown is when our problems started. The apartment wasā€¦Ā See More >
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                                anonymous

                                Resident ā€¢ 2017 - 2020

                                4/28/2020

                                I never write reviews, but I wanted to share my experience with you regarding this complex... WORST COMPLEX AND EXPERIENCE EVER!!!!!!!!!!!!! If I could give 0 stars, I would! Here is everything I've had to put up with in my time here... My car wasā€¦Ā See More >
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2018 - 2020

                                  1/22/2020

                                  Currently a resident at VKT, but am so eager to move out I'm double paying the month of March so I can leave early. I ultimately made the decision to renew after Year 1 due to some of the new procedures and supposed updates theyā€¦Ā See More >
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2018 - 2019

                                    8/26/2019

                                    Recently moved out and actually got my security deposit back! Had a really good time living here, made a lot of friends and enjoyed hanging by the pool. its an older building but they take good care when anything needs to be fixed and theā€¦Ā See More >
                                      Review Author Icon

                                      DAL_BOUND

                                      prospective ā€¢ Visited 2019

                                      8/26/2019

                                      We read the reviews on Apartment Ratings and other sites. Because of the location we decided to still pursue an apartment at the location. We are moving in from out of state and didn't have the ability to visit in person. We were willing toā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2007 - 2019

                                        7/19/2019

                                        **WARNING** If you live here now, move out, and the carpet has to be replaced, they will be charging the full carpet amount. They will no longer pro-rate the carpet. They never sent an email out or made any announcement about this policy changing, butā€¦Ā See More >
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                                          anonymous

                                          Resident ā€¢ 2018 - 2019

                                          7/19/2019

                                          All inward-facing units are super loud as the courtyards are basically an echo chamber. Staff is horrible. The get you at move-out with a bunch of costs. Maintenance requests take forever to get resolved. Our ice maker was down for almost a month. I'd recommendā€¦Ā See More >
                                            Review Author Icon

                                            Hamza_B

                                            Resident ā€¢ 2018 - 2019

                                            1/3/2019

                                            Staff is awesome! It literally is the best place to live at in the uptown area in a very affordable price. The very rare times when I needed some maintenance work done, staff members showed up within a few hours! Totally recommend :) -Hamza

                                              Review Author Icon

                                              anonymous

                                              Resident ā€¢ 2017 - 2018

                                              10/12/2018

                                              One of the worst living experiences of my life. Fire alarms randomly going off at all hours of the day multiple times a week. The alarms went off one night at 2am, only in our unit, and when I inquired of the front office whyā€¦Ā See More >
                                                Manager

                                                10/17/2018

                                                Villas at Katy Trail
                                                Hi Nick, I am sorry to see your review here, however your comments that we do not care for our residents could not be further from the truth. Customer service is our top priority. and our Regional Manager has been trying to contact you to follow up on the issues you've listed here. Furthermore, our records show that you did in fact receive your deposit back. We ask that you contact us so we can resolve any confusion about that. We are sorry if you were not happy with your time as a resident, and feedback from our customers is the best way for us to improve, however this review is not representative of the service we provided nor of the final accounting regarding your deposit. Thank you, Matt Bernstein Gaines Investment Trust Customer Service Manager 858-617-0884
                                                Review Author Icon

                                                Whitney_A943

                                                Resident ā€¢ 2018

                                                9/7/2018

                                                After having a TERRIBLE experience with my apartment in New York, I was ready to be disappointed, thinking that maybe the one good experience I'd had with an apartment complex (in Houston, TX) was just an anomaly and I shouldn't expect much from staff atā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  prospective ā€¢ Visited 2018

                                                  9/3/2018

                                                  Loved the community! Saturday I toured and couldn't be more impressed on how nice the establishment looked, and also how nice the leasing agent was! Deb, helped me with any questions, and also gave me very important information. I rarely come across a great propertyā€¦Ā See More >
                                                    1 review that is not currently recommended

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • No Washer and Dryer Connections
                                                    Parking
                                                    • Attached Six Story Covered and Controlled Access Garage Parking
                                                    Pets
                                                    • Dogs Allowed
                                                      Fee: $450. Rent: $30. Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Fee: $450. Rent: $30. Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Gym Access
                                                    • Air Conditioning
                                                    • Balcony
                                                    • Bonus Room/Den
                                                    • Built-in Microwaves
                                                    • Business Center
                                                    • Clubhouse
                                                    • Clubhouse View
                                                    • Convenient to Katy Trail
                                                    • Courtyard View
                                                    • Garden Tubs Available
                                                    • Gated Access
                                                    • High Ceilings
                                                    • Media Room with TV
                                                    • Monthly Resident Events
                                                    • Online Payments Accepted
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Pool View
                                                    • Storage Space
                                                    • Townhomes
                                                    • Upgrades
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                                                    Leasing

                                                    The Villas at Katy Trail in Uptown Dallas has private access to Katy Trail and is just steps away from fantastic dining and shopping! You can find everything you need right here! Our community's residents can choose to unwind by the glittering resort-style pool, enjoy a movie in the theater, or work out in the high-energy fitness center with s racquetball court. There are 72 (Yes, 72!) various floor plans available at The Villas At Katy Trail, each substantial and distinctive in its own way. You won't want to leave thanks to the gourmet kitchens with upgraded cabinets and the Juliet balconies with peaceful courtyard views!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Gaines Investment Trust

                                                    B-
                                                    B-
                                                    Communities
                                                    27

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 208 number of votes by renters, Villas at Katy Trail is currently rated 3.1 out of 5 stars.
                                                    Villas at Katy Trail is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Villas at Katy Trail is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Villas at Katy Trail is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Villas at Katy Trail is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Villas at Katy Trail is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Villas at Katy Trail is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 34 days to their community reviews in the past year.
                                                    Gaines Investment Trust
                                                    Dogs Allowed
                                                    Fee: $450
                                                    Rent: $30
                                                    Restrictions: We do not allow aggressive breeds in our communities. This list includes, but is not limited to: Pit Bulls, German Shepherds, Akitas, Staffordshire Terriers, Chows, Alaskan Malamutes, Doberman Pinschers, Rottweilers, Any wolf breeds, And any mix of these breeds. A meet & greet with property management may be required for your pet's approval.
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    Cats Allowed
                                                    Fee: $450
                                                    Rent: $30
                                                    Comments: Maximum 2 Pets Allowed Per Apartment Home
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    3 Beds, 3 Baths
                                                    Studio, 1 Bath
                                                    $800.00 off 1st months rent. Application must be received by 4/2/2024. Offer valid with rental of #442. Valid with a 12 month lease. Call for additional offerings.

                                                    Contact Property

                                                    Villas at Katy Trail

                                                    March 2024

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                                                    Baths

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                                                    Villas at Katy Trail is a 447 - 1,779 sq. ft. apartment in Dallas in zip code 75201. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,154 - $3,804. Nearby cities include University Park, Dalla, Farmers Branch, Addison, and Mesquite.

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