@ "West Town Community Manager" : That's just the tip of the iceberg re: problems at West Town Apts. Please explain how West Town -- if it's that great -- has a a "NO" recommendation for the last 10 reviews in a row! I'm talking about the ratings/reviews posted here on ApartmentRatings.com from 04/15/2011 to 02/26/2013. Not even ONE "yes," just TEN "NO" recommendations in a row (may be more -- didn't look at page 2)! That's TERRIBLE! You should be ashamed/embarrassed by the low approval rating of only 41% (48 reviewers). Yes, that's better than lots of other "dive" complexes in El Paso, but really, West Town isn't a dive, is it? Are YOU personally pleased with 41% approval rating? How do you account for all those negative reviews, especially 10 in a row? Do you know how many potential residents that shameful rating has run off? Plenty, I'm sure. So please outline your plans to turn things around there. For example, you can start with the bane of ALL apartment complexes EVERYWHERE: Slob Dog Owners! MAKE them pick up after their dogs or FINE them (could be a real money-maker for you, as well as pleasing the GOOD residents you have -- they shouldn't have to put up with dog crap everywhere). If the slobs persist, then EVICT the bums. West Town is in a GREAT location (Sunland Park Mall) with LOTS of stores and such within walking distance. And COULD be a great place to live (and WAS back when it was fairly new). With all the NEGATIVE reviews, however, it clearly isn't now. Something is clearly WRONG with West Town presently. Please fix it.
Dear Mr. Hansen, We apologize for any misunderstanding regarding the pet fees that you may have been charged to you at time of move-in. Unfortunately, our rent prices are subject to change at any time and all other move-in fees are reviewed prior to applying and moving in. At the time of lease signing, all fees associated with your lease term are reviewed while signing your lease agreement. Our office associates are always here to help you with any questions you may have about your account. Please contact me at 915-584-3497 to discuss any concerns you may have. I look forward hearing from you and assisting you in resolving any concerns you may have. Sincerely, West Town Community Manger 915-584-3497 WestTownMgr@cottonwoodres.com