West Town Apartments

What is epIQ?

West Town Apartments

734 S Mesa Hills Dr, El Paso, TX 79912
(148 Reviews)
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

The Pinon

1 Bed, 1 Bath | 809 sq. ft.

See Floor Plan Details

2 Bedrooms

The Cottonwood

2 Beds, 2 Baths | 1,360 sq. ft.

See Floor Plan Details

The Mesquite

2 Beds, 2 Baths | 1,113 sq. ft.

See Floor Plan Details

The Pecan

2 Beds, 1 Bath | 1,059 sq. ft.

See Floor Plan Details

3 Bedrooms

The Mulberry

3 Beds, 2 Baths | 1,360 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Managerā€™s Review Engagement

N/A

Percentage of reviews responded to

N/A

Managerā€™s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

West Town Apartments Reviews

(146)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2017 - 2020

10/7/2020

When I first moved here the staff was friendly but after a few months they became short and rude. I pay for a reserved parking because I work night shift and I don't want to drive around looking for parking when I come home butā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2020

    3/5/2020

    Worst living and customer experience EVER. Management is super friendly to you IF you are a prospective resident or recently moved in - after a few weeks, please expect to be ignored and have work orders delayed. Community: Pool - was closed half the timeā€¦Ā See More >
      Review Author Icon

      Resident 299734

      Verified Resident ā€¢ 2016 - 2017

      1/11/2017

      We love our apartment. We get to share our home with two dogs. It's great that we can take them to the dog park. Pool is great and the new gym is nice. The only issue would be to add music or fix theā€¦Ā See More >
        Manager

        1/13/2017

        West Town Apartments
        Hello, Thank you for the review! We are glad you love the apartment and that you like the dog park, pool, and gym. Please feel free to stop by the office as soon as you can so we can discuss your suggestions with the gym! Best, Community Manager
        Review Author Icon

        Resident 287317

        Verified Resident ā€¢ 2016

        11/30/2016

        West Town is a great community to live at. Office staff is friendly and maintenance is amazing. The grounds are clean! The apartment is very spacious great location on the west side of town close to everything. I really recommend thisā€¦Ā See More >
          Manager

          12/2/2016

          West Town Apartments
          Hello, Thank you for the review! We are glad the staff has been helpful and welcoming and that you like your apartment! Let us know if you need anything! Best, Community Manager
          Review Author Icon

          Resident 286509

          Verified Resident ā€¢ 2016

          11/27/2016

          As far as the community and staff go, they are both outstanding! It is in a great location with access to basically any necessity nearby. The staff is friendly and willing to work with you. The building itself and design is excellent and is aā€¦Ā See More >
            Manager

            11/28/2016

            West Town Apartments
            Hello, Thank you for the positive review! We are glad the location is convenient for you and that the staff has been helpful and welcoming! Let us know if there is more we can do to help out! Best, Community Manager
            Review Author Icon

            Maria E

            Resident ā€¢ 2011 - 2016

            11/2/2016

            I've been living at the west town for more than 3 years, its always the same problems with the staff, Jessica the person who is the assistance she is always mean, rude, she never can answer any question either the phone, the office its alwaysā€¦Ā See More >
              Manager

              11/4/2016

              West Town Apartments
              Hi Maria, Thank you for the feedback on your experience with the community staff. We would like to talk more about your suggestions. Please feel free to stop by anytime so we can talk in person! Thank you! Best, Community Manager
              Review Author Icon

              anonymous

              prospective ā€¢ Visited 2016

              11/1/2016

              I was heavily considering this apartment complex in my search for housing, as I will be moving to El Paso from out of state later this year. However, after reading the reviews, I am concerned about the inattentiveness of the staff, the parking andā€¦Ā See More >
                Manager

                11/2/2016

                West Town Apartments
                Hi Anonymous, Thank you for the feedback on your apartment search experience. We are sorry that it was more of a negative experience but hope that you will have good fortune in finding an apartment for you. Best, Community Manager
                Review Author Icon

                mduran999

                Resident ā€¢ 2016

                10/12/2016

                Future/Current Residents: Management was kind enough to offer an early, no penalty break in our one year lease after we complained to corporate about the customer service we had received. The only way I can get front office agents June or Jessica on the phoneā€¦Ā See More >
                  Manager

                  10/21/2016

                  West Town Apartments
                  Hello mduran999, Thank you for your review and feedback. We are glad we were able to work with you to break your lease at your request. West Town is well known for our large mature trees and green landscape which attracts birds. Due to our community having a high call volume we are not always available to answer. We suggest anyone who has experienced the same issue to leave a message. Our office and maintenance does return calls in a timely manner. If you would like to discuss your concerns further with us, please let us know. Best, Community Manager
                  Review Author Icon

                  Resident 271503

                  Verified Resident ā€¢ 2016

                  12/11/2016

                  Staff friendly and helpful. love the extra community events like Halloween party and Thanksgiving Feast. Met residents living here long term, fifteen years and more. That's a good sign of quality management.

                    Manager

                    9/21/2016

                    West Town Apartments
                    Hello Resident, Thank you for your feedback! We are happy that your move into the community has gone smoothly! Please let us know if there is anything that we can do for you. Best, Community Manager
                    Review Author Icon

                    Resident 269872

                    Verified Resident ā€¢ 2016

                    9/11/2016

                    So far my family and i have been very pleased with the community and the management. I have only lived here for one month and have already been speaking to friends about why they should make the change to the west town apartments. Love itā€¦Ā See More >
                      Manager

                      9/21/2016

                      West Town Apartments
                      Hello Resident, Thank you for your feedback! We are happy that you and your family are enjoying your home so far in the community! Please let us know how we can continue your positive experience for the future. Best, Community Manager
                      Review Author Icon

                      Resident 266083

                      Verified Resident ā€¢ 2001 - 2016

                      8/29/2016

                      they are the only apartments that i have found that have enough space and storage. the bedrooms are adequate size as well as the closets. parking in not an issue for us anymore because we pay for covered spaces. the outside needs a lot ofā€¦Ā See More >
                        Manager

                        9/9/2016

                        West Town Apartments
                        Hello Resident, Thank you for your review! We are happy to hear that your home in the community has the ample space and storage that you need. Please let us now if there is anything that we can do for you! Best, Community Manager
                        Review Author Icon

                        Resident 264561

                        Verified Resident ā€¢ 2016

                        8/24/2016

                        i really enjoy how quiet the neighborhood is. I live on the first floor and never had a problem with my upstairs neighbor. The staff keeps the grounds nice and clean. The pool has been a great feature this summer. Waiting for the gym toā€¦Ā See More >
                          Manager

                          8/24/2016

                          West Town Apartments
                          Dear Resident, Thank you for the review. It is great to hear that you are having an overall positive experience in your home. Thanks for letting me know how well the grounds are kept and that you enjoy the pool! If there is any feedback you have, please let us know! Best regards, Community Manager
                          Review Author Icon

                          Resident 260561

                          Verified Resident ā€¢ 2016

                          8/11/2016

                          I like the staff members because they responded quickly to what i needed to be done in my unit. What I did not like was that they showed us an apartment and when we get ours its totally different from the sample and that wasā€¦Ā See More >
                            Manager

                            8/17/2016

                            West Town Apartments
                            Hello Resident, Thank you for your feedback. We are happy that we were able to make you feel at home in the community! Let us know if there is anything that we can do for you. Best, Community Manager
                            Review Author Icon

                            Resident 254897

                            Verified Resident ā€¢ 2016

                            7/20/2016

                            Great service during my move in. And the staff has been very responsive to all my requests. Had some things that were done to my apt prior to move in , new floors ,carpet, and vents hood for stove and could not be more impressedā€¦Ā See More >
                              Manager

                              7/20/2016

                              West Town Apartments
                              Hello Resident, Thank you for your feedback! We are happy to hear that your move into your new home went smoothly. Please let us know if there is anything that we can do for you! Best, Community Manager
                              Review Author Icon

                              Resident 251039

                              Verified Resident ā€¢ 2015 - 2016

                              7/6/2016

                              Mgmt is not courteous, doesn't know residents; online services are a pain; move-in process was not helpful - they didn't share with me how to get my mailbox set up; air conditioners are old and inefficient, thus expensive in summer. For what you get, it'sā€¦Ā See More >
                                Manager

                                7/20/2016

                                West Town Apartments
                                Hello Resident, Thank you for your feedback. I apologize that the move in process and experience with the staff has not been positive. I would love to talk to you further about your experience and address all of your concerns. Please stop by the office at your convenience. Best, Community Manager
                                Review Author Icon

                                Resident 248274

                                Verified Resident ā€¢ 2016

                                6/24/2016

                                The phone is 9/10 times never answered. The front does not respond to emails when sent on numerous occasions. The landscape is filled with dead birds that hardly get picked up. The apartment insulation is awful. The glass is not tempered. Overall dissatisfied

                                  Manager

                                  6/29/2016

                                  West Town Apartments
                                  Hello Resident, Thank you for your feedback. I apologize that you have had issues getting in contact via email or phone with the office. Would you be willing to stop by and discuss your concerns with us? We look forward to seeing you. Best, Community Manager
                                  Review Author Icon

                                  Resident 246517

                                  Verified Resident ā€¢ 2016

                                  6/17/2016

                                  Spacious rooms, close to freeway and stores :) ...,,,...,,..,,..,,..,,..,,..,,..,,..,,..,,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,..,,.

                                    Manager

                                    7/20/2016

                                    West Town Apartments
                                    Hello Resident, Thank you for your review! Let us know if there is anything that we can do for you. Best, Community Manager
                                    Review Author Icon

                                    Resident 244427

                                    Verified Resident ā€¢ 2015 - 2016

                                    6/10/2016

                                    Nice place to live and shopping area is nearby.. Only thing I dislike is the condition of cupboards wood and paint. Exterior paint is ok but if you see inside, lot of paint splashes here and there making it look very dirty! And the woodā€¦Ā See More >
                                      Manager

                                      7/20/2016

                                      West Town Apartments
                                      Hello Resident, Thank you for your feedback! We are happy that the community is located conveniently for your needs. I would love to talk to you further about the condition of your apartment, please call or stop by the office at your convenience. Best, Community Manager
                                      Review Author Icon

                                      Resident 236029

                                      Verified Resident ā€¢ 2016

                                      5/9/2016

                                      i have only lived here for a week but it is a great place. apart from the age of the apartments its a great kept place the community is beautiful and green space is great you get a lot for sq ft for the price.iā€¦Ā See More >
                                        Manager

                                        5/12/2016

                                        West Town Apartments
                                        Hello Resident, Thank you for your feedback! We are happy to hear that you are enjoying your home so far in the community! Let us know if there is anything that we can do for you. Best, Community Manager
                                        Review Author Icon

                                        cloudcroft

                                        prospective ā€¢ Visited 2016

                                        5/7/2016

                                        This is not a rating, but a concern: I've used West Town's online Contact Form twice in the last week or so, each time got an e-mail acknowledgement that my 2 forms were received and "someone would get back to me," but no one everā€¦Ā See More >
                                          Manager

                                          5/12/2016

                                          West Town Apartments
                                          Hello Cloudcroft, Thank you for your review and bringing this issue to my attention. I have my corporate team looking at the systems to see if there was any glitch that happened, as we do not have record of receiving notification of your contact request. Please call or stop by the office if you would like to speak with us further. I do apologize that you experienced this, and I can assure you we are doing everything we can do find the problem, and get it fixed. Best, Community Manager
                                          Review Author Icon

                                          kristyrenee24

                                          Resident ā€¢ 2015 - 2016

                                          4/22/2016

                                          Can not stand living here. The apartment is spacious but there is so much paint on some of the walls it looks like it could peel right off. Maintenance always "patches" things for the mean time, but never actually fixes anything. They blame our dogsā€¦Ā See More >
                                            Manager

                                            5/4/2016

                                            West Town Apartments
                                            Hello Kristynrenee24, Thank you for your feedback. I apologize that you have had a negative experience living in the community. I would love to speak with you further about your concerns and issues to get them resolved. We want all residents to enjoy their home here at West Town. Please stop by the office at your earliest convenience. Best, Community Manager
                                            Review Author Icon

                                            Resident 232368

                                            Verified Resident ā€¢ 2014 - 2016

                                            4/20/2016

                                            This has been a fine experience. Convenient with excellent maintenance staff. I have no more to say but this field makes me keep tying until I reach 200 characters. I am not accustomed to page minimums on tasks of this kind, and Iā€¦Ā See More >
                                              Manager

                                              4/27/2016

                                              West Town Apartments
                                              Hello Resident, Thank you for your review! We are happy to hear that you are enjoying your home in the community! Please know that we always love hearing feedback from residents, but this is an optional and you can opt out of leaving a review. Let us know if there is anything that we can do for you. Best, Community manager
                                              Review Author Icon

                                              Resident 227826

                                              Verified Resident ā€¢ 2016

                                              4/1/2016

                                              In all honesty, these are the most spacious one bedroom apartments I could find. The staff is excellent. I admire the color of the walls, wood floors and the carpeting. I don't have anything to really complain about, just the upstairs neighbors are kind ofā€¦Ā See More >
                                                Manager

                                                4/15/2016

                                                West Town Apartments
                                                Hello Resident, Thank you for your review! We are happy to hear that you are enjoying your home in the community and that your overall experience with the staff has been positive! Please let us know if there is anything that we can do for you. Best, Community Manager
                                                Review Author Icon

                                                Resident 226751

                                                Verified Resident ā€¢ 2015 - 2016

                                                3/28/2016

                                                Is a good comunity but dont have parking lots for all the apartments, and the handicap parking are not respete, the response for problems is in a week , the apartments are in good in conditions, are confortable , the maintance is seriosā€¦Ā See More >
                                                  Manager

                                                  3/30/2016

                                                  West Town Apartments
                                                  Hello Resident, Thank you for your review and feedback! I We are happy that you feel comfortable in your home. I would love to speak with you further about your concerns regarding parking. Please call or stop by the office at your earliest convenience. Best, Community Manager
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2014 - 2015

                                                  3/9/2016

                                                  Horrible, untrustworthy, overweight, incompetent, liar manager! I got the job opportunity of a lifetime and unfortunately had to move out early. I spoke with the manager about this and she ASSURED me that if I paid rent for the upcoming month (I wouldn't be livingā€¦Ā See More >
                                                    Manager

                                                    3/11/2016

                                                    West Town Apartments
                                                    Hello Anonymous, We wish you the best in your new job position, if you would like to discuss the terms of your lease and the bill that you received, please call the office. I would be happy to help answer any questions. Best, Community Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Covered Parking
                                                    • Storage Space
                                                    Other
                                                    • 2" Faux Wood Blinds
                                                    • 24-Hour Emergency Maintenance
                                                    • Air Conditioner and Heat
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Built-in Bookshelf and Dry Bar
                                                    • Business Center
                                                    • Cable and Internet Ready
                                                    • Ceiling Fan
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Convenient Access to I-10 Freeway
                                                    • Fireplace
                                                    • Fully-equipped Kitchen
                                                    • High-Speed Internet
                                                    • Interactive Website
                                                    • Microwave
                                                    • Monthly Resident Events
                                                    • Mountain Views
                                                    • Night Patrol
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments Accepted
                                                    • Package Receiving Service
                                                    • Playground
                                                    • Pool
                                                    • Premier Relocation Program
                                                    • Professional Management
                                                    • Public Transportation
                                                    • Short Term Lease Available
                                                    • Spacious Floor Plans
                                                    • Spacious Kitchen
                                                    • Walk In Closets
                                                    • Walking Trails
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    West Town Apartments in El Paso, TX is a pet-friendly community with one, two and three bedroom apartment homes for rent. It is convenient to I-10, walking distance from Sunland Mall and University of Texas at El Paso. Apartment homes include ceiling fans, full size washer and dryer connections*, and huge fully furnished kitchen. The property features 24-hour fitness center, beautiful bark park, clothes care center, covered parking, and sparkling swimming pool with gazebo. Professionally managed by Cottonwood Residential, Home at Last.
                                                    Show Less

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    No pet policy available
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    West Town Apartments

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    West Town Apartments is a 809 - 1,360 sq. ft. apartment in El Paso in zip code 79912. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Fort Bliss, Sunland Park, Santa Teresa, Socorro, and Canutillo.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.