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West Town Apartments

734 S Mesa Hills Dr, El Paso, TX 79912
Website
63%
69
Reviews
63%
% Recommended
48%
City Average
09/08/14
Verified Resident

Good experience I liked how clean the apartment was when we moved in the staff is really nice and respond to request right away maintenance is really fast also at responding to service request the community is really quite and landscaping… Full Review ▶

Manager Response
09/08/14
Verified Resident

Great community to live in! Haven't had any problems. People here are really nice. Management and staff listen and make things right. Really clean and really quiet neighborhood. Great for kids and family. Apartment size is great. Maintainence is quick to… Full Review ▶

Manager Response
08/27/14
Verified Resident

It's a nice, ckean, friendly community! The front office workers are very nice and helpful!The apartments are nice and clean at move in time, and the apartments are very spacious! I would recommend this complex to anyone moving to El Paso!… Full Review ▶

Manager Response
08/21/14
Verified Resident

I enjoy the location and convience for restaurant and shopping also the apartment is large and it seems to accomadates my needs also the office staff seems friendly. I have also meet some of the neighbors and I look forward to… Full Review ▶

Manager Response
08/18/14
Verified Resident

Staff was great. all the questions were answered. the fixes needed before move were done by the time we move in. still bit disappointed about the fitness center. Security of common areas as well as lights are great. and the staff… Full Review ▶

Manager Response
08/13/14
Verified Resident

I received the apt it had a LOT of maintenance needed. I reported the issued to management all the issues were fixed quickly. However I would have liked to receive the apartment in good conditions instead of having to place a… Full Review ▶

Manager Response
07/28/14
Verified Resident

Property is very well maintained. The management staff is very helpful and professional. Apartments are very spacious with lots of storage space. Apartments are very private with no noise coming through the walls, ceilings, and floors. Full Review ▶

Manager Response
07/22/14
Verified Resident

Pleasant. Lots of room. Love the storage shed outside and laundry inside apartment. I wish there was shade over the children's play ground. With the el paso sun the slides and swings get very hot. Perhaps one more office associate would… Full Review ▶

Manager Response
07/16/14
Verified Resident

Move-in process was a breeze. The staff delivered as promised. Beautiful and conveniently located property. Near shopping mall and restaurants. So far every request has been handled promptly. The amenities are excellent especially the swimming pool. Full Review ▶

Manager Response
06/09/14
Verified Resident

1. The management is very responsive to resident concerns, questions, and work orders. 2. The maintenance team is very prompt, efficient, and trustworthy. Overall, this property has a wonderful staff. Not only do they care about their residents, but they take… Full Review ▶

Manager Response
06/08/14
Verified Resident

I have enjoyed my stay. The apartments nicely kept. Very friendly oriented. Things get fixed in a timely manner along with cleaned kept areas. Pet friendly:) I will recommend it to my friends and family. I plan to renew my contract… Full Review ▶

Manager Response
06/04/14
Verified Resident

Very pleased with overall service and quality of apartment. Since day one I felt welcomed by office staff. They provide very professional service. Community is very peaceful and well kept. Unfortunately i am not able to renew due to work purposes,… Full Review ▶

Manager Response
06/02/14
Verified Resident

The apartment size was great, rent was kind of high, parking lot SUCKS! Also don't expect the office to answer the phone when you call. I would not recommend this complex to anyone.I can't wait till my lease is up so… Full Review ▶

Manager Response
05/08/14
Verified Resident

The floor plans and layout of each unit really caught my eye, i loved how green and big the trees and grass are all over the property. The rent amount was very reasonable for the amount of space and storage, plus… Full Review ▶

Manager Response
05/05/14
Verified Resident

Nice management, maintenence guys need to do things more complete, parking is hard as non residents take over sometimes. I have good neighbors and area I'm at there isn't too much noise. Some neighbors do need to use the pet stations… Full Review ▶

Manager Response
04/28/14
Verified Resident

My main issues are wiht 1) pet owners who do not pick up after their animals or who ignore community rules re: noise 2) Tenants who ignore community noise rules (i.e. keep noise down after 10pm) or those with children, allowing… Full Review ▶

Manager Response
04/21/14
Verified Resident

I have lived in three different units and every one that I have lived in has it been up to par for the price or the willingness to have things done on time but when ur rent is a day late… Full Review ▶

Manager Response
04/18/14
Verified Resident

THE MANAGEMENT IS VERY KIND, PROFESSIONAL AND COURTEOUS. TSTAFF IS VERY ATTENTIVE TO OUR NEEDS AS TENANTS. THEY PROMPTLY RESPOND TO ALL MY WORKORDERS. I HAVE COME TO CALL THIS COMMUNITY HOME AND HAVE RECOMMENDED IT TO MY DAUGHTER, WHO NOW… Full Review ▶

Manager Response
03/31/14
Resident

Even though we lived here for 5 years in these apartments we had a lot of trouble here. It really is not a good place to live. In the first place we had water damage inside our apartment. Water went inside… Full Review ▶

Manager Response
10/16/13
Resident

They will tell you everything you want to hear just to get to sign a lease. We were told that we wouldn't have to deal with any noise and that was important to us because we even let them know that… Full Review ▶

Manager Response
09/24/13
Resident

Apartment managers are not friendly, rude they dont take care of any apartments they leave people living in mold and make them pay for damages they issue fake eviction notices and lock you out the day after you owe 1 dollar… Full Review ▶

Manager Response
02/26/13
Resident

I don't even know where to start. The parking is terrible at these apartments, after 9pm forget finding a good parking spot near your building especially when your carrying groceries and have to park at the back of the apartments. The… Full Review ▶

Manager Response
02/08/13
Resident

This apartment complex was absolutely terrible. They were unclear about the deposit to start off with. They charged me 200 dollars initially for the deposit then informed me a couple weeks later that I owed 150 more for the deposit. Also… Full Review ▶

Manager Response
10/23/12
Resident

The staff is very unprofessional, especially June. They will enter without knocking or bang on your door a thousand times. I might be in the SHOWER, I might be BUSY! You can never get a hold of maintenance and stuff is… Full Review ▶

Manager Response
09/22/12
Resident

I hate this place. The management is horrible they tell you one thing and tell you a different thing the next day. I got a dog and they said i could have it then 3 months later put a notice on… Full Review ▶

Manager Response
05/22/12
Resident

I have been renting my apartment for a long time now and i have been requesting maintenance on my apartment. management doesnt care about anything June is a joke and has no management skills whatsoever, complete lack of professionalism! she says… Full Review ▶

Manager Response
05/09/12
Resident

I have lived here going on a year, n I love it. June n staff are very helpful. They have been by far the best landlords my husband n I've had. Full Review ▶

Manager Response
12/22/11
Resident

The worst place to rent, the worst place to call home! The office staff idiots are so unprofessional and don t know what they are doing more than half the time. Very hard to deal with them. If you need a… Full Review ▶

Manager Response
12/18/11
Resident

I wish i would have seen the reviews before moving here, im military i dont think i require special treatment because of that but atleast deserve the respect that anyone desires. Ladies at the desk are rude blood sucking zombies who… Full Review ▶

Manager Response
07/17/11
Resident

They told me parking is first come first serve before I moved in. I was okay with that because I assumed only other RESIDENTS would be parking here. NOPE!! You have tens of people from Chihuahua and Baja California that don't… Full Review ▶

06/08/11
Resident

never move here is so horrible there is never parking they don't fix anything right, i have a lot of leaks they shut the water off MANY times there are kind of noisy and VERY overpriced the carpets are horrible please… Full Review ▶

Manager Response
04/15/11
Resident

I have problems with apartment since day one. I dont like the way June and her minion Linda handle things. Maintenance sucks balls. They always turn off the water for a day. Its like hello get your ---- together. I swear… Full Review ▶

04/07/11
Resident

FIRST there is no parking after 7:00 pm you WILL NOT find parking close to your aprtment, i have leaks on my roof they said they come to fix it but they just put some paint in the roof,the carpets are… Full Review ▶

03/26/11
Resident

Great place to live. The staff will work with you to get you your apartment. All the maintenance needed has been swiftly addressed. It is quiet even though you are next to a mall and bigger street. Their policy on animals… Full Review ▶

02/28/11
Resident

I have had a great experience at West Town Apartments. Great location and the management has done a great job. They went out of their way to accomodate my move in schedule and have addressed any need I have brought to… Full Review ▶

02/28/11
Resident

I moved here on recommendation of a family member, it has been one of the best decisions I have made. The location is ideal ,close to shopping, groceries and the freeway. it is a quiet area with mostly long term residents… Full Review ▶

02/28/11
Prospective Resident

This is the third apartment that me and my family has lived in and even thou it is an older building i love the full size kitchen, the size the the bedrooms is great to. The office staff is the best… Full Review ▶

02/28/11
Resident

I am currently a resident for the second time in this community and and I am completely happy with this place, just as I was the first time I lived here. The staff is extremely courteous and maintenance is pretty prompt… Full Review ▶

02/28/11
Resident

I really enjoy living in this apartment complex, its very peaceful, close to freeway, shopping. Staff is great, they are very friendly and I have had no problems during my time here. Full Review ▶

02/28/11
Resident

I really enjoy living at this community, It kind of feels like home and I will miss it when I have to go back to where I'm from. Since the firt time I came Linda took care of me and find… Full Review ▶

02/28/11
Resident

Aparment 140 has been my home for 25 years, which must indicate that I enjoy the size (2 bedroom i bath), the managing, maintenance, well kept grounds, location and feeling of safety. I give it a 10 for all round comments.… Full Review ▶

02/22/11
Resident

when all my friends had their pipes bust during the 2011 freeze, West Town had no water problems Full Review ▶

02/21/11
Resident

This complex has met and exceeded my expectations. I feel comfortable with my family living here, and would recommend the complex to friends (married or single) who were looking for an apartment. -I originally picked this complex because I was told… Full Review ▶

02/20/11
Resident

Most maintenance problems are due to the age of the buildings. Maintenance staff very helpful. Primary complaint is car, sidewalk and parking area covered with bird droppings, especially during the summer. Althought the trees are nice I do not think they… Full Review ▶

02/03/11
Resident

I have had a lot of problems, the neighbors are very noisy and you can hear everything they do at all times of day. There is never any parking. We have also had problems with the water and heat in the… Full Review ▶

01/22/11
Resident

Parking is bad at night, the apartments are a good size a little pricey Full Review ▶

04/25/10
Resident

The whole time we have been living here, at least three times a month, sometimes more than once a week, they shut the water off and tell You the DAY BEFORE!!! If you have to brush your teeth or take a… Full Review ▶

01/22/10
Resident

This is my first experience with apartment living. The apartment is clean, attractive, well maintained and safe. Grounds are well kept, regularly tended, and reasonably clean with the exception that a few residents fail to keep dogs on leash or to… Full Review ▶

01/13/10
Resident

the ladys at the main office are very helpful and courteous. Services are always rendered with proper timing. Full Review ▶

01/13/10
Resident

the place is large for the money. good location.maintenace is slow.management is good and bad. not much else to say. could be freshened up. does not wARRANT RENT INCREASE Full Review ▶

01/06/10
Resident

First of all, let me say that the staff at West Town is outstanding! The management team (June and Linda) always greet you with courtesy and professionalism. In observing them with other tenants as well as with me, they are always… Full Review ▶

01/05/10
Resident

I lived here for 6 months and never really had an issue with management or maintenance. When I moved in the apt had new carpet, and luckily the showers and toilets worked. I did put a maintenance request for a leaking… Full Review ▶

12/30/09
Resident

I've lived in LOTS of different apartment homes and I have to say that West Town has been one of my favorites! The staff has always been very courteous and attentive to any issue I have. The grounds are well kept… Full Review ▶

12/29/09
Resident

I just had to comment on these apartments. I have lived in the west side of El Paso for the last 8 years, and had never found a better place to be. These apartments have all the comodities within walkind distance.… Full Review ▶

08/15/09
Resident

I've lived here two different times in my life--from 97 to 01 the first time, upon which I left to buy a house. It was ok then. I sold my house and moved back, because I was wanting to get away… Full Review ▶

06/24/09
Resident

Since we got in we have had a wonderful experinece. the service is excelent. There is noting else I can say. This a wonderful place to live. It was better than what we imagined. Everybody is very nice. The apartments has… Full Review ▶

03/26/09
Resident

Have been here for a little bit now and concur with all the other reviews. parking is dismal and next to non-existent. Expect to walk 600 yds plus to get to your apartment if you can find a parking place. Changed… Full Review ▶

02/27/09
Resident

I can't warn anyone enough about staying away from a place like this. We have had nothing but problems since we've moved in that have gone unresolved. From a leaky foundation, to stopped up toilets and sinks, the only thing about… Full Review ▶

10/01/08
Resident

My wife and I recently moved in to West town Apartment Homes and have had nothing but problems. When we did the initial walk through we noticed tons of problems so we wrote it all down and expected they would only… Full Review ▶

06/14/08
Resident

As a current resident couting the hours and seconds until we move out, I can't stress enough- DO NOT LEASE FROM WEST TOWN. First, the parking situation is ridiculus. Be prepared to walk over 100 yards or more to your car… Full Review ▶

06/03/08
Resident

Within 6 months of living here, we have experienced multiple problems which makes us wish we never moved in. First off, we had been verbally promised a particular apartment when we signed the lease. Then when we showed up on the… Full Review ▶

01/13/08
Resident

IF YOU DONT BELIEVE THE REVIEWS JUST LOOK FOR YOURSELF! Full Review ▶

12/14/07
Resident

My first problem started seconds into signing the lease-Our DOOR WOULD NOT CLOSE OR LOCK- I told Linda and she told me they would fix it in 48 hours. The door was so badly off the frame, the whole door and… Full Review ▶

12/13/07
Resident

It is apparent that this complex at one time was a good place to live, although it is on the downhill slide. The grounds appear good, everyone is courteous, security is above average, but the wear and tear of an older… Full Review ▶

09/05/07
Resident

My contract expired back in June. I thought I should write about my experience at West Town. I am a first time renter so I didn't quite know what to expect. However, I have an extensive amount of experience in customer… Full Review ▶

04/03/07
Resident

I moved into West Town Apartments because my home sold before I was able to find a new house. I chose this particular complex because of its size. When I first went to view the apartment and sign my three month… Full Review ▶

02/07/07
Resident

From the moment that I moved into West Town Apts., I have received nothing but hospitality. The ladies in the office have gone above and beyond to be helpful and courteous.
The apartments are spacious and clean. I never hear any… Full Review ▶

01/30/07
Resident

This USED to be a GREAT place to live...immaculate grounds, GREAT managment, etc. No longer. The positive things are spacious apartments with TONS of storage space.

IT stops there!! No longer do we have wonderful management. If they are EVER in… Full Review ▶

01/25/04
Resident

I?m a single mom w/a 16 yr old son we both are disable. When we moved to West Town Apartmens. Office Manager at the time gave me a check list. To check of all thing that look still need fixing. Got… Full Review ▶

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