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Colonial Grand at Bear Creek (formerly Milano Apartments)

1200 Fuller Wiser Road, Euless, TX 76039
Website
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Rent at Colonial Grand at Bear Creek (formerly Milano Apartments) and get a $200 reward from ApartmentSearch
199
Reviews
60%
% Recommended
54%
City Average
09/15/14
Verified Resident

I just moved in 2 weeks ago but so far the experience has been good. I would have liked some more info upfront before moving in about the process. Other than that the place was clean and in great shape. Had… Full Review ▶

09/04/14
Verified Resident

I love to live in this community, it is pet friendly. Staff are very professional and friendly. It is a very clean and healthy environment, and trash pick up service is awesome,five days a week trash and recycle pick up from… Full Review ▶

09/04/14
Verified Resident

When i moved in it was not clean the door knobs had some yucky sticky residue the bathroom may have been worked on and was left dirty bathroom needs caulking.Need more lighting in parking area security risk this calls attention to… Full Review ▶

Manager Response
08/29/14
Verified Resident

Love the community and staff! Would recommend to a friend. Love the new rehabs they are doing on the insides and outsides of property. Pool is beautiful, fitness center is huge! Great parking most of the time. Lovely staff and great… Full Review ▶

08/13/14
Verified Resident

The apartment complex is very nice, but the inside could have been a little cleaner than it was. I would recommend my friends to live here. i also feel as if we should not have to pay for valet tarsh pick… Full Review ▶

Manager Response
08/08/14
Verified Resident

Apartments look great on the outside. The inside furnishings/countertops are outdated and need to be upgraded for the cost of living here. I'm thankful that this apartment finally offers front door trash/recycling pickup. The dumpster by my apartment used to be… Full Review ▶

Manager Response
08/05/14
Verified Resident

My apartment was not ready when I signed the lease; however, the issues were minor and the maintanence staff was accommodating. Overall I like my apartment but there are a few negative issues that I did not realize would impact me… Full Review ▶

Manager Response
07/26/14
Verified Resident

The staff was welcoming upon my inquiry, I did have a new person and they gave wrong information, however the manager made it right. I was not told there was 1 trash area for the entire complex as this complex is… Full Review ▶

Manager Response
07/16/14
Verified Resident

One reason I personally moved here was location as it is placed very close to 2 freeways for fast travel. Also the area has been noted to be very safe due to law I forcemeat. But also, this is and has… Full Review ▶

07/16/14
Verified Resident

Fleas in the carpet after prior tenant moved out. After 4 years with a pet, the carpet should have been replaced as I requested. I have spent many hours attempting to eradicate the pests. The upstairs neighbor is extremely noisy and… Full Review ▶

Manager Response
07/14/14
Verified Resident

Maintenance is the main issue I've had since I've moved in. I've had several requests closed and marked as complete without anyone coming to fix my issue. After 3 years, I still do not have a kitchen drawer replaced for one… Full Review ▶

Manager Response
07/11/14
Verified Resident

Overall it's been very positive. The gate is an issue. Crime is an slight issue but I would never blame it on the community because every apt complex has a small crime problem. You should have entrance and exit cameras though.… Full Review ▶

06/30/14
Verified Resident

I really like the apartment. It's really big and have more space. Its look brand new. I love the community and its close to everything especially work and church. I really love the fitness room its really big. I totally love… Full Review ▶

06/24/14
Verified Resident

I am very frustrated with the trash situation. I am even more frustrated with the walk through gates are padlocked. It makes no sense to lock those gates when the people you are keeping out can punch in the traffic gates… Full Review ▶

Manager Response
06/19/14
Verified Resident

Whenever cleaning the next door empty apartment with counter-top chemicals the surrounding Apartment's residents should be notified before and after the cleaning in case that chemical odor pass through the vents the residents should take any necessarily cautious. Full Review ▶

Manager Response
06/17/14
Verified Resident

Maintenance and office personnel are teriffic. Grounds are well groomed. The new garbage door pick-up system should work well because the dumpsters are a sty. However, most garbage is produced over the weekend and pick-up on only Sunday through Thursday. Buildings… Full Review ▶

Manager Response
06/12/14
Verified Resident

Apartment is excellent & it feel like own house .All equipment are new ,facility are too good....specially maintenance is really satisfactory like I put request n they here next day to fix the problem . I did not find any other… Full Review ▶

06/07/14
Verified Resident

I am very happy to be here, seen lots of good changes happening, staff is very friendly and help full, one suggestion is management need to install those small plastic bag stand just like we have by our work out room… Full Review ▶

06/01/14
Verified Resident

No lights at night on the street for building 8. It is very dark. The trash opposite building 8 is overflow and smell bad this past weekend. If it is possible to change my carpet, it is very old since I… Full Review ▶

Manager Response
05/28/14
Verified Resident

My experience has not been a good experience. I have and continue to have problems with the condition of the apartment since my schedule move in date. We were told that thing that would need to be fix is the cabinets… Full Review ▶

Manager Response
05/28/14
Resident

Have loved living here for the last few years. Management have really improved since the new people took over. Only pick I have is the prices and the compactor, as a guy drops off his stuff on Sundays ( he doesn't… Full Review ▶

Manager Response
05/17/14
Verified Resident

Nice community no problem with noise of partying problems, value is what I consider average nothing fabulous. This apartment would benefit from offering choices on flooring choices. The maintenance people are great and so is the office staff. Full Review ▶

Manager Response
05/12/14
Verified Resident

Over priced for the age and condition of the complex. There are so many newer complexes in the area. The price to rent a apartment is getting more expensive than renting a house or buying a home. Seems like every time… Full Review ▶

Manager Response
05/12/14
Verified Resident

I LOVE THE COMMUNITY. I LOVE MY PLACE. I HATE THAT THERE ARE THINGS IN THE PLACE THAT CONTINUE TO BREAK, BUT IT IS WHAT IT IS. NEIGHBORS ARE VERY QUIET AND POLITE. I LIKE KNOWING I HAVE A PEACEFUL PLACE… Full Review ▶

05/09/14
Verified Resident

This is a great place to live. We have been here for two leases and are considering renewing again or moving to another unit in the same complex. The management is really great with attending to any issues you might have… Full Review ▶

Manager Response
05/09/14
Verified Resident

Mixed - over all good staff - but somewhat slow to respond. end end end end end end end end eend end end end end end end end end end end end end end end end end end end end end… Full Review ▶

Manager Response
05/06/14
Verified Resident

The fitness room, pools, and grounds are very nice. I love the high ceilings and crown molding. They should have more than one dumpster for the size of the property. The is plenty of parking, but not enough by my building.… Full Review ▶

Manager Response
05/03/14
Resident

I have lived here at Colonial Grand for about 6 months now and I can say I really like this place. Even though the neighbors upstairs can be noisy at times. The office staff is always nice and if there is… Full Review ▶

04/29/14
Verified Resident

Two days after I moved in, I realized my bath tub was leaking and the carpet in my closet was wet. It has been almost two weeks and nothing has been done about it. I had to take out all of… Full Review ▶

Manager Response
04/24/14
Resident

Great apartment i just moved in a few weeks ago and so far so good. I love my apartment it was so clean when i moved in and the fact that it came with an attached garage is awesome. I also… Full Review ▶

04/22/14
Verified Resident

I lived at this community from 2012-2012 and I loved it. When I was looking for a place to live in 2014, I moved back!! Great, quiet place to live! The staff is always helpful and the grounds are pretty clean.… Full Review ▶

04/15/14
Resident

I really love this apartment. Since day one, the staff has helped with many odds and ends. The inside is modernized and cozy. The view is beautiful from the balcony. There is always plenty of parking which doesn't require a permit… Full Review ▶

04/10/14
Verified Resident

Overall, my experience in this community has been great. The office staff, maintenance crew members, and the neighbors have been very friendly. I will definitely tell my friends and family about moving to this wonderful apartment. Great Full Review ▶

04/01/14
Verified Resident

great time live at colonial grand at bear creek is a good community and also great management team I have only problem up my 3rd floor when they walk especially in night I have too much noise coming my apartment I… Full Review ▶

03/31/14
Verified Resident

We have a wonderful time until now in this beautiful apartment. Just request you to give fan and more light by default in living room as it seems to be little dark with only kitchen light. Hopefully this apartment will be… Full Review ▶

03/28/14
Verified Resident

Needed more strict for the people who moving in because Lately we start seeing junk people walking around late night and day which isn't very safe for resident. Specially at night time people been parking by the office and doing suspicious… Full Review ▶

03/28/14
Verified Resident

I have been living on this property for 7 years, the only reason I am still here is because of convenience and the property is descent. I have never experienced such poor and unprofessional service like i did this past year… Full Review ▶

03/26/14
Verified Resident

The maintenance of the pool in the back is non-existing. Routine maintenance is needed at least twice a week and has not been cleaned in two weeks now despite constant request for service. I continue to request maintenance and request are… Full Review ▶

Manager Response
03/25/14
Verified Resident

Staff are unprofessional, dont tell you about hidden fees to get tv installed - $150. Maintenance crew is totally useless. Our A/C was broken most of the summer, Heat broken at the start of winter. Something sucks major amounts of electricity… Full Review ▶

03/18/14
Verified Resident

Great place to live. My requests have always been answered within twenty four hours and the problem solved. The staff has been friendly and has always been able to answer my questions. The grounds are pleasant and maintained nicely. Very happy… Full Review ▶

03/13/14
Verified Resident

The staff is very helpful and friendly , it is a great community in a convenient location . I have enjoyed living here so far everything had been wonderful. The neighbors are nice and the parking is close to the department… Full Review ▶

03/11/14
Resident

Neighbors are inconsiderate. Noise problems continue for months. Quality of life ruined because of noise. Cheaply made apartments. Trash everywhere. Security useless most of the time. Dogs barking a lot of the time and feces not picked up. Teens hang out… Full Review ▶

Manager Response
03/07/14
Verified Resident

Office and maintenance staff are very friendly, respond to maintenance issues quick, the lawn is kept up every Wednesday, overall is a great rating apartment and not too bad in price either. The only negative thing I would have to say… Full Review ▶

03/03/14
Verified Resident

Horiiable customer and maintenance service. dont take checks for rent payment anymore and most of the time online portal doesnt work because of heavy traffic in first of the month. i have to try portal several time a day to login… Full Review ▶

03/01/14
Resident

Friendly staff, attached garage and w/d in apt is all I can provide a thumbs up on. Lack of attention to detail regarding the grounds: numerous water leaks in sprinkler system causes mosquito havens in grass and puddles on driveways; lack… Full Review ▶

02/24/14
Verified Resident

We were moving from out of town to this apartment and Josh at Colonial Grand Bear Creek was extremely helpful and always willing to answer any questions we had thought out the entire move in process! So far we have nothing… Full Review ▶

02/24/14
Resident

BE AWARE!!!!Look GRAND from the outside BUT......I have waited long enough to write this review. Yes, I should have warned more people not to waste their hard earned money for this high-rent apartment. Anyways, I only lived there for a short… Full Review ▶

Manager Response
02/19/14
Verified Resident

Everything is great but rent is a bit high, sometimes the trash gets accumulated in the container and the gate seems to be always broken and They just cant seem to fix it. The office staff could be a bit more… Full Review ▶

02/19/14
Verified Resident

Overall I really like this complex. The only 2 complaints I really have are the neighbors upstairs are quite noisy at all times day and night, and I wish there was another trash bin on site to dump trash as the… Full Review ▶

Manager Response
02/19/14
Verified Resident

It's mostly been good. No true complaints, maintenance staff could fix my dishwasher as requested. Trash level gets a bit high, but other than that it is ok. Thank you Tyiotyuiotyuiortyuiortyuiortyuiortyuiortyuiortyuiogrthhftyhgyuj Full Review ▶

02/19/14
Verified Resident

At first to get the apartment rented, it was good, then when it came to move in date it was horrible. Property manager has tried to clean the mess up, but at this point, only way I would be satisfied with… Full Review ▶

02/04/14
Verified Resident

I have enjoyed my time at this apartment complex . The staff are prompt , courteous and always willing to help with any issue that I have had . The grounds are well kept and its always enjoyable to walk around… Full Review ▶

01/30/14
Verified Resident

I've enjoyed living at this residence because it is a nice and quiet community. The office and maintenance staff are very nice and helpful. The apartment is nice and spacious and all the neighbors are friendly and courteous. The pool and… Full Review ▶

01/28/14
Resident

this place is trash and so is the office staff and management. i have met one person that was a maintenance man that was actually nice and waves when he sees me and stops to talk when he isn't to busy… Full Review ▶

Manager Response
01/26/14
Verified Resident

good overall the 1 trash can at the front doesn't work it is an eyesore most of the time. more cans around the property could be a pain I understand however it wouldn't look like a dump right when you drive… Full Review ▶

Manager Response
01/26/14
Verified Resident

low quality low qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow qualitylow quality Full Review ▶

Manager Response
01/25/14
Resident

Colonial Grand @ Bear Creek has been an awesome place to live. I just renewed my lease for another year. I love the pools in the summer time, we have met some really great people and have a blast. My apartment… Full Review ▶

01/24/14
Verified Resident

Our move in experience at Colonial Grand at Bear Creek was amazing! Amy was a sweetheart and patiently answered every question and bent over backwards to help us with any issues we had. The one bedroom we are renting is adorable!… Full Review ▶

01/22/14
Verified Resident

I love colonial grand at Bear creek! My apartment is great! All my service requests are taken care of immediately. I love the fitness center and pools, there always clean and we'll maintained. The office staff is pretty awesome too! The… Full Review ▶

Manager Response
01/20/14
Verified Resident

It's been a positive experience. I liked the staff.very helpful when I had problems. I don't like the trash collection room. There's only 1 being used even though there are many available. It makes the complex look dirty and abandoned. Please… Full Review ▶

01/20/14
Verified Resident

I enjoy living at Colonial Grand apartments. The neighbors are helpful and the staff is friendly. Whenever there is an issue, I am able to notify the staff immediately without any problems. They reply quickly and attend to my needs in… Full Review ▶

09/24/13
Resident

First, I do not work here! Everyone thinking that a good review has to be posted by an employee is asinine. I moved here in May 2012. I have never seen a roach. Ever. Yes, there is a bit of an… Full Review ▶

08/11/13
Resident

I just moved in 2 weeks ago and it has been a nightmare!! I mean literally! I have put in work requests after work requests with no/minimal response. There were ants in my apartment the day I moved in and the… Full Review ▶

08/09/13
Resident

I have lived here for 10 months, and this place is infested with roaches. I have yet to see the pest control go to use since I've moved in, something that us as tenants pay for!!! Anyone else have/had roach problems?… Full Review ▶

07/30/13
Prospective Resident

Declined my application for no reason and took my $30.00 app fee. Never had this happen in 20 years of living in apartments. There was no basis for this. The office staff took it personally when I voiced my opinion about… Full Review ▶

05/30/13
Resident

Stay away from anything managed by Colonial Properties...they will take your money and ripe you off...all of their properties are run like slumlords. If you move any their properties you will be faced with headaches. In their sister property Shoal Creek… Full Review ▶

05/02/13
Resident

I loved the apartments when I looked at them and now after living here for a week I will never sign a lease with them again. For starters the office staff is the worst. The most unprofessional people I have ever… Full Review ▶

02/24/13
Resident

My husband and I got a really great rate when we first moved in. In the summertime they have great specials. Now there rates jumped from $895 to $1,045 so now I have to moved. The staff at the front office… Full Review ▶

02/14/13
Resident

Hay every one I was reading lot of your review and every thing people had said its true and my biggest mistake to move in this apartment but dint not know where to get review let me tell you what happen… Full Review ▶

01/27/13
Resident

I lived here for 4 years and the past years have been a little rough and within the past year they have hired a new service suppervisor who has came in and cleaned the place up very well and has fixed… Full Review ▶

01/11/13
Resident

I just moved in and love my new home. It was very clean and it is one of the first apt I have moved into that I did not have to write ten pages of items wrong. The office staff was… Full Review ▶

12/30/12
Resident

Moved here because it was convenient, getting divorce and had to stay close to my son. The office staff when I moved in, 4 yrs ago, was great. Every single one of them left one month later. Management changes every 6-8… Full Review ▶

12/17/12
Resident

I am actually a person that moved here because I thought it was one of the nicer properties with a gated community within the radius from work that we needed. Let's start of by saying, that to get you to lease,… Full Review ▶

11/13/12
Resident

****STAY AWAY FROM THIS PLACE!!!**** Office staff is horrible. They go through their staff like crazy. You can never call and get ahold of anyone in the office. At times they use their caller id to their advantage. Manager is apparently… Full Review ▶

10/03/12
Resident

My husband and I signed our 3rd lease here only because we really didn't have the time to move. Luckily, this will be our last lease that we signed because we have other living arrangements lined up. This complex may look… Full Review ▶

08/07/12
Resident

I have lived here for a couple weeks and everything was perfect upon move in new paint, carpet, appliances, had a washer and dryer, basic cable i had no complaints. The women in the office were sweet and very helpful. the… Full Review ▶

07/06/12
Resident

Do yourself a favor and find somewhere else to live. It looks like a great place from the outside but as soon as I signed my lease, I was on the back burner. I have multiple grievances with this complex, none… Full Review ▶

05/06/12
Resident

Living Experience: Horrible Lizards running around the garage, multiple cracks and openings in the garage wall. The place wasn't even ready when we got there, spider webs hanging out the ceiling of the garage. garbage also over flowing, the "gated Community"… Full Review ▶

02/28/12
Resident

I dislike these apartments so much! My apt was dirty with carpet patches in the rooms because they're too cheap to replace it. Cracks in the walls. My bathroom sprung a leak and maintenance guy on duty said he didnt know… Full Review ▶

12/04/11
Resident

THIS IS BY FAR THE WORST APARTMENT COMPLEX THAT I HAVE EVER LIVED IN. The staff is horrible, the service is horrible, the late fees are horrible, the apartments are disgusting... There are cracks and holes all over our apartment, they… Full Review ▶

11/22/11
Resident

This is, bar none, the worst apartment complex ever, if for no other reason than the management company itself. In the past year, the complex manager has changed three times (four different managers), and when each one starts out, its always… Full Review ▶

07/21/11
Resident

This complex looks really nice outside, but is a really nightmare inside. First the management are rude, dont take care of the claims, and make a lot of mistakes. I received a final notice in my door when I do all… Full Review ▶

07/02/11
Resident

Colonial G. was recommended to me by a colleague and seemed like a good complex at first, since then she has moved and so will I. From the exterior you will be completely fooled by the well kept lawn, the sparkling… Full Review ▶

06/23/11
Prospective Resident

its take week to do work order done Full Review ▶

06/08/11
Resident

I have lived at Colonial Grand BC for 2 years. My experience has been bittersweet. I was super excited about moving here at first due to the "luxury" look. Well I didn t know any better, and now I realize how… Full Review ▶

12/03/10
Resident

The management is terrible and the apartments aren't that impressive. The parking on the south side is good, the gym is decent, and the hot tub never works. The pool always has a bunch of young adults which would be cool… Full Review ▶

11/30/10
Resident

I used to love this place! I didn't just move in... I've lived in this place for 2years! The rent? it's expensive, the AC doesn't work, The Heater doesn't work, the stove doesn't! It took them more than One month to… Full Review ▶

11/19/10
Resident

Okay, i recently moved in August and things seem to be going good. I have yet to have any sort of problem with this complex. What I dont understand is why people go off these ratings? People only come on this… Full Review ▶

08/31/10
Resident

----, the manager, has no idea what she is doing from one day to the next. She lied to my husband about a number of things. Said she would pay the electric bill because his AC went out. She never paid… Full Review ▶

08/09/10
Resident

Coming from a very old, very crappy complex, I was pleasantly impressed with what I saw when I toured Colonial Grand apartment complex in the summer of 2008. Spaced out buildings, nice landscaping, aromatherapy-filled office... After I moved in, I can… Full Review ▶

06/30/10
Resident

1st of all, why is someone who lived at these apartments for a short while, MORE THAN 2 YEARS AGO, just now writing a comment????? A little late to be writing a good comment, it won't hold since these apartments have… Full Review ▶

06/30/10
Resident

I lived here from July 2007 through March 2008. These are not the best apartments in the world, but it was clean and everything worked. I know I didn't live here very long, but for the short time I did, I… Full Review ▶

01/21/10
Resident

I lived at CG for 1 year, and couldn't wait for my lease to end so I could move out! Poor complaint management, residents who trashed the grounds, and sky-high rent hikes would have driven me out, even if I wasn't… Full Review ▶

06/15/09
Resident

Properties owned by Colonial have recommend rates under 30% in the DFW area. They have a well established reputation for delivering bad service, the cheapest construction material available, and the cheapest appliances available. The only area they invest are cosmetic, curb… Full Review ▶

05/02/09
Resident

Is the place perfect? No, but what apartment complex is? If you want to live in a place with no annoying neighbors, you probably shouldn't have settled on apartment living. It comes with the territory and is exactly the same as… Full Review ▶

04/16/09
Resident

I have lived in these apartments for going on 6 years... For the first several years I loved living here. In the past 2-3 years it has gradually gone down hill. The trash compactor was a horrible idea...Every weekend there are… Full Review ▶

02/19/09
Resident

I have lived in the apartments for some time now. Management changes like clockwork and tends to get worse every time. They just don't seem to care. God forbid you need to actually call and get someone on the phone...not gonna… Full Review ▶

01/29/09
Resident

Everything mentioned in previous ratings is true...all the horrible nonsense, with broken equipment in fitness room, no pool hours observed, thin walls so you hear noisy neighbors, big dogs everywhere which is fine if folks picked up after their dogs and… Full Review ▶

10/11/08
Resident

I can't really say anything that hasn't already been said in other reviews. The apts look nice from the exterior but are not built well. The walls are super thin! Management has changed three times since I've been here. The office… Full Review ▶

10/10/08
Resident

I have lived here 2 weeks now. I honestly have not yet had a problem. EVERYTHING I marked on my walk through list was repaired/replaced the first week I was here. I am on a second floor with no one above… Full Review ▶

09/22/08
Resident

I read the reviews before I moved in and thought, I can deal with slow maintenance- but that's just the beginning! This place is HORRENDOUS. The management is absolutely terrible and they literally couldn't care less about you. I had a… Full Review ▶

07/23/08
Resident

3 words: NO TRASH PICKUP - worst sight of the complex is the disgusting, smelly compactor right in front of the complex, overflowing with trash on a regular basis. Great view, right? Lazy, half-witted staff. Don't expect much from those 'tards.… Full Review ▶

06/03/08
Resident

I have never been more happy to vacate an apartment as I am to leave CG @ Bear Creek. The mandated cable was the first straw, the pulling of the 20 or so dumpsters around the property and replacing them with… Full Review ▶

04/02/08
Resident

This has not been the best experience I've had in an apartment complex. Pros: The maintenance men are friendly and if your need is important, they will respond fairly fast, (ie, microwave shot and needing replacement). The complex is overall very… Full Review ▶

01/16/08
Resident

I would not recommend anyone who is looking for a decent apartment to live at Colonial Grand. It's disgusting and the service is rude and terrible. Trash builds up weekly and it looks low class and disgusting. The service is late… Full Review ▶

11/19/07
Resident

I have been living here for a year and a half. The apartments are nice, but the service is awful. There have been on many occasions where I have had issues with my apartment. Each time, I have had to call… Full Review ▶

10/08/07
Resident

Short and not so sweet... Gates are always ALWAYS broken 1 Trash compactor for the whole left side of the complex...i attached photos of what it gets like...way too much trash and too many people for 1 compactor thats located at… Full Review ▶

09/21/07
Resident

We moved in on August 2007, My family and I love the place. Management is great we have never had any problems. When we came into the office to inquire rates they immediately assisted us. we had been looking for an… Full Review ▶

08/02/07
Resident

I started living her in '04 and it was the Milano. It was wonderful they cared about there residents and would do anything to work something out with you. Aso soon as Colonial Grand took over the upped my prices over… Full Review ▶

08/01/07
Resident

Well it appears that Colonial Grand has made a deal with Time Warner Cable, cable suck. I guess that Time Cable is losing out to satellite so there marketing toward apartment. Well a couple of month back they sent a note… Full Review ▶

07/30/07
Resident

When I first moved into these apartments in 2005 they were a great place to live. When the new management took over things started to go downhill, fast! When my lease was up for renewal they raised my rent over 7%… Full Review ▶

07/02/07
Resident

Over the past several weeks I have noted a number of people moving out and I have noted the conversations around the pool often being about the increase in rent. It is clear the property cares more about the "market rate"… Full Review ▶

06/03/07
Resident

When we originally leased our apartment we had major problems, but it was during the managment change. Once the new managment came in they fixed everything. Our unit had been trashed and there were lots of issues but they came out… Full Review ▶

12/30/06
Resident

I lived there back in 2005 right after new management came in. I dont know why I left there just wanting a change I guess. I can honestly say I miss that place. All these people that hate management I just… Full Review ▶

12/13/06
Resident

Upside - grounds are well maintained and attractive - although inside is very average. The area "feels" safe although at times there is a fair amount of foot traffic.

Now the downside - expensive. I have never gotten a response from maintenance,… Full Review ▶

10/26/06
Resident

I moved in about 4 weeks ago and was a little leary after reading the reviews. Im glad i didnt follow my instinct, because iv never been more happier. The management in the office is excellent(Mark). All my requests have been… Full Review ▶

10/24/06
Resident

This place looks quite nice from the outside. My main issue with this place is that I had one heck of a time getting minor maintenance taken care of in a timely manor. I have had the A/C go out, faucets… Full Review ▶

10/08/06
Resident

This place is awesome.The new management team came in and really turned things around. Ive been living in apartments for 16 years and have never lived at a place like this one. If you want great management this is the place… Full Review ▶

09/24/06
Resident

During my stay there, management changed. The manager was very rude, and they tried to rip me off with rent. I would not recommend this place at all. Full Review ▶

09/22/06
Resident

I have read all of the other reviews but have had a positive experience at Colonial Grand. I have called for maintenace twice and both times they showed up within 24 hours and took care of my problems. The lawn is… Full Review ▶

09/06/06
Resident

If you want a pretty looking to the eye but a total pain in the ---, then this is your place. Ive lived here for 3 years now and the only reason I havent left yet is because I hate moving.
The… Full Review ▶

07/16/06
Resident

I don't even want to begin explaining the crazy experiences I've had while living at this complex! Management and staff of Colonial Properties are very incompetent, and especially the manager at this complex is full of BS, and very money hungry!… Full Review ▶

07/06/06
Resident

These apts have horrible management. I was promised an apt (i.e. filled an application and gave fees "look and lease") and given a move in date. Then a few days prior to the proposed move in date, I called to get… Full Review ▶

06/28/06
Resident

I'm not a tenant here, but I did go in here while a back to see about their prices. I only asked for a brochure and the black lady, who was very nice, was also very pushy and tried to get… Full Review ▶

05/10/06
Resident

This is not the place for you if you are looking for a management staff that cares about anything but getting your money. The property is poorly maintained. The management 's expertise is in BS, not in taking care of residents.… Full Review ▶

05/01/06
Resident

I don't even know where to begin explaining the ridiculous experiences I had while living at this complex. The management is unbelievably inept and incompetent. Their staff seems to change on a whim. I spoke with the assistant manager one day… Full Review ▶

04/13/06
Resident

We have lived in these apartments since 2001 and the management has gotten worse year after year. The current management is by far the worst I have ever dealt with in all my years. I wouldn't recommend this place to my… Full Review ▶

03/27/06
Resident

I recently moved into Colonial Grand and have had a really good experience. I looked around at about 15 different apartments and have found that this is by far one of the best. Every place is going to have its quirks,… Full Review ▶

03/23/06
Resident

I recently moved into Colonial Grand at Bear Creek after my house burned down. The staff there was very nice, I received true information and would recommed the move to my friend. When you loose everything, it is nice to know… Full Review ▶

02/08/06
Resident

I went to the property to view an apartment before making any decesions. I was told that there was an apt with the exact same layout/measurements that would be available on the move in date I was looking for. When I… Full Review ▶

01/14/06
Resident

The Colonial recently changed hands and received a fresh coat of outside paint however the front gates have been non-operational for about 2 months and the management staff are not the most professional I've seen. I'm not a real picky type… Full Review ▶

01/06/06
Resident

Its gated community but the gates are open for the past 2 months or more.
You have to call may be 5 times to get sum repairs done in your apt that you are paying HIGH rent on.
Few employees in the office… Full Review ▶

12/26/05
Resident

I have lived here for almost a year. It took them 7 months to do repairs on my apartment. No one in the office knows waht is going on. You cnat get a straight answer out of the management. I moved… Full Review ▶

12/21/05
Resident

I have been here 3 months and this has been the worst experience I have ever encountered. The apartments look nice on the outside, but be aware that the mangement here just flat sucks. I have had trouble since before I… Full Review ▶

12/21/05
Resident

I have lived here for almost three years. The apartments overall are nice apartments. When I moved in the carper was horrible and disgusting. I cannot belive that the carpet was not replaced before I moved in. The overall condition of… Full Review ▶

12/14/05
Resident

They just repainted these apartment w/a terrible color, its like brownish red and yellow on the top floors. The place looked great before but since they painted it the complex looks tacky and I dont want to have people over out… Full Review ▶

10/01/05
Resident

I am suppose to move into this complex (formerly Milano...now called Colonial Grand at Bear Creek) in a few weeks. I put down a deposit to hold my apartment about 2 months ago. Since then, they sold the apartments to a… Full Review ▶

08/23/05
Resident

Pedestrian gate entry not functional, motor vehicle gate entry out of order every other week, pet owners do not clean up behind their "beloved" pets, pet owners allow pets to take a bath in the community pool - bacteria, germs, infections… Full Review ▶

08/22/05
Resident

La La La Full Review ▶

07/24/05
Resident

We moved here in late 2004. We got a good deal because we moved to the third floor. For the most part, the apartment is pretty nice. Being on the third floor, the only place we could possibly hear noise from… Full Review ▶

07/09/05
Resident

I have lived here now for about a year. I am moving, because I found a really great deal on an apartment with a garage in this area. The management staff has always been extremely helpful, and nice. I never had… Full Review ▶

06/07/05
Resident

Although I enjoy my apartment, and find the complex to be peaceful, the management has some problems. They are trying to coerce tenants into signing documents that they don't have to sign...and are overcharging some (and possibly all) tenants for utilities.… Full Review ▶

03/30/05
Resident

My neighbor is a drug dealer! Full Review ▶

12/21/04
Resident

I've been here a couple months and the staff are for the most part friendly.
My only complaints are the noise levels and the staffs reluctance to do anything about it. It's pretty and I like the apartment. Full Review ▶

11/18/04
Resident

My lease is finally up and I am so ready to get out of here! I never emagined that such a nice looking complex on the out side could be so scary and irritating on the inside. I just signed my… Full Review ▶

10/25/04
Resident

I have lived in this complex for one year, and that is one to many. The door to the weight room was broken and after numerous signs on the door asking why? 8 months later it was fixed. The hot tub… Full Review ▶

10/19/04
Resident

I haven't had as many problems as the others who have left notices on this site. The only problem that I have had is that my apartment wasn't ready in time even though they had 2 weeks to get it ready,… Full Review ▶

10/08/04
Resident

WOW is all i can say after i looked at this website. You guys that keep writing back and forth have way too much time on your hands. I have lived at Milano for about 6 months now and haven't had… Full Review ▶

10/03/04
Resident

sorry I have to null out your 4.0 management should not pretend to be a tenet below.lol,lol,lol,lol!!! Full Review ▶

09/27/04
Resident

This place isnt as bad as some people might have you believe, the management seems to try and help you. I beleive the complaints go mostly to people on the higher level of managment...I have lived here about 4 years, things… Full Review ▶

09/17/04
Resident

I moved in this complex about a week ago tomorrow, and already I don't like it. I read ratings on this before and that should have been my first clue. Okay, first my carpet is crap, its old and worn. I… Full Review ▶

09/16/04
Resident

I have been here from the start. the first 2 years were great. You felt like part of a community. the last 3-4 years has been a nightmare. there have been several staff changes and none for the better. The current… Full Review ▶

08/08/04
Resident

Ok people want the real scoop!!! As far as the employee's comments that she posted about how great the management is going to be is crapppppppp!!! My mom has lived there for like 3 years and they are rude and leave… Full Review ▶

07/27/04
Resident

We were very happy at Milano for a while. The staff was nice, the grounds well kept, and parking was great and so was the view. Also very quiet. UNTIL we needed to find something without so many stairs (due to… Full Review ▶

07/21/04
Resident

I would like to say that the management has not improved much yet. I actually got a very rude note on my door saying that I owed a $15 sum of money and that if I didn't pay immediately something would… Full Review ▶

05/12/04
Resident

I am not a tennet but I suspect that the apartment management is placing the last few posts or series of "yes's" to change the wave of opinions prior which were a resounding "No" to moving into Milano. I admit that… Full Review ▶

04/30/04
Resident

i must admit that the person who replied on the message before, has it right!!!! this pleace really has done a 180! the staff finally seems to care about people. they are even planning activities again like the did years ago.… Full Review ▶

04/29/04
Resident

MY MY MY YOU NEED TO CHECK OUT MILANO APTS. THEY HAVE A NEW STAFF IN THE OFFICE. I HAVE MET THE MANAGER A WONDERFUL PERSON VERY UNDERSTANDING WILLING TO WORK WITH YOU UNLIKE THE OTHER MANAGER THAT WAS HERE. THE… Full Review ▶

04/28/04
Resident

I have to admit that i thouht that with the office changes that i was having second thoughts about milano. But i noticed that i was having all my service requests done within that same day and went into the office… Full Review ▶

04/13/04
Resident

i have lived here since the community first opened in 98. i have had my moments with the last management but the new ones that have come in are doing a much better job. i must say that every complex out… Full Review ▶

04/13/04
Resident

I leased with Bryan the leasing consultant a week ago and can´t wait until my move in date. Bryan took his time to show me all the aminities and model apartments and helped me find the perfect unit. If you are… Full Review ▶

03/10/04
Resident

The management was put in place to save the apartment owners money. That is what they are doing. They don´t water the grass, pick up trash, or show the tenants that they are appreciated by monthly "get-to-gethers". This is getting to… Full Review ▶

03/10/04
Resident

I am not a tenant, but a friend of mine is and I have heard several complaints. I also just heard a rumor that new management will be taking over in May or June 2004. Just sit tight. Hopefully, this is… Full Review ▶

03/08/04
Resident

I moved into Milano in Jan 2003 and renewed my lease after 6 months stay. Immediately after my renewal apartment management changed. When I enquired, got a funny reply from the current manager, "they all got promoted!".

The old management… Full Review ▶

02/04/04
Resident

I know that management frequently changes as is very common in business practices, however the last management change last fall has proven to be a step in the wrong direction for the good of Milano and its tenants. When I signed… Full Review ▶

02/03/04
Resident

MOST REVIEWS ARE WRITTEN BY PEOPLE WHO HAD A BAD EXPERINCE BECAUSE THEY FEEL THEY HAVE TO VENT THERE ANGER. WHILE ON THE OTHER HAND PEOPLE WHO HAVE HAD A GREAT TIME DO NOT FEEL THE NEED TO WRITE. SO I… Full Review ▶

12/16/03
Resident

Wow I was going to go back tomorrow and sign a lease with this apartment complex. I am sure happy I read this first, thanks yall. I will look somewhere else. Full Review ▶

12/08/03
Resident

I am coming to the end of my second.....

AND FINAL.....

year here at Milano.

STAFF: The office staff is the most unfriendly you could ever imagine. The outlandish late fees they try to charge are beyond reproach.… Full Review ▶

10/08/03
Resident

The fact is that everybody that has been here for a couple of years is getting the hell out of Dodge! I have talked to other apartment complexes and they all say all of the Milano residents are leaving because bad… Full Review ▶

10/05/03
Resident

When I first moved in 3 years ago this place was amazing. Great staff, great people living here. The pool was fun back then and the mgmt did all they could for you. That was a long time ago (does anyone… Full Review ▶

09/21/03
Resident

Let´s start with the office staff, they suck. We tried to buy a house they told us in order to get out of the lease it would be over $9,000. If we put in our 60 doy notice our rent would… Full Review ▶

09/20/03
Resident

Management:
My husband and I have lived here for 18 months and will be moving out at the end of our lease for no other reason than the new management team. They are unfriendly, rude, uncompromising and some seem to be… Full Review ▶

09/12/03
Resident

I have lived at Milano for 44 months; at end of this final lease it will have been 48 LONG MONTHS. I too was suckered into thinking this place was a bargain. I drove by it during my apt. searches because… Full Review ▶

08/24/03
Resident

I have lived in Milano Apartment now for Appx 6 months. When I first saw them, I thought, they would be out of my price range, much to my surprise they weren´t. I was also concerned that they would not allow… Full Review ▶

08/22/03
Resident

The management at Milano is completely incompetent. I think this is a great lesson in what happens when someone with no education or legal knowledge is put in a situation where they think they have authority. As other posters have mentioned,… Full Review ▶

08/19/03
Resident

I have lived at Milano almost two years. It is true that the original office staff has moved on, one can only guess why.

Office staff: Yes, the new management seems to be hard-core with late rent. While I did… Full Review ▶

08/17/03
Resident

Management changed in February. Evreything was going fine until the whole office staff left in July. Paula and Terri were the only good thing left at this place. Since they left the new office staff apparently thinks evreyone is stupid because… Full Review ▶

07/28/03
Resident

This place is horrible!! You know something is wrong when you have a complete staff change voluntarily. The new staff even told a few people that things would really change. Well, they did! For the worse! They sent out a letter… Full Review ▶

07/24/03
Resident

I moved here in 2001 thinking this was an upscale property with security and a good clientel. This was the case for a while but then anyone with good credit moved out into houses. The 4 month free rent deals has… Full Review ▶

07/18/03
Resident

FYI

I went through the process and almost rented here. The staff was very nice and professional. I hope to move here sometime if I stay in TX. I just was offered a better deal where I was at. The… Full Review ▶

06/12/03
Resident

After reading all other reviews and considering what had been said I decided to take my time to write a review. I have lived at Milano for over a year now and have had nothing but a great experience. It seems… Full Review ▶

06/12/03
Resident

I have lived at the Milanos since Febuary and have no complaints. When I need something from the office, the staff is more than willing to assist. I called with noise comlpaint one time, and the office handled it promptly. Also… Full Review ▶

06/03/03
Resident

Like most people using this service, I have to agree that the office staff of the Milano apartments is the WORST that I have ever encountered. They had a Fed Ex package marked "urgent overnight" in the office and never notified… Full Review ▶

05/20/03
Resident

An apartment complex should be willing to work with the leasee as it benefits both parties, The MILANO APARTMENT staff is the worst, they are careless in posting checks to the bank in a timely manner, if you have a problem… Full Review ▶

03/25/03
Resident

I lived at Milano Apartment for 3 1/2 years and was never happy with the staff at Milano Apartment complex. I lived there too long but mainly that was due to the expense it would have cost me to move into… Full Review ▶

03/04/03
Resident

Don´t ever rent here. They´ll milk you for every dime you have and WILL NOT work with you at all. No conscience or compassion for anyone. The apartments are nice, but they aren´t worth the money and headache. Nothing gets fixed… Full Review ▶

01/30/03
Resident

For the money you pay, Milano apartments are spacious and extremely well laid-out. The apartments and property are attractive and generally well maintained. I was able to get a great deal on the floorplan I´m currently living in; well below market… Full Review ▶

01/18/03
Resident

The grounds are generally nice, although the pools are always nasty. The maintenance guys love mowing the grass and weed-eating at 7am on Saturdays and Sundays. The water bill is very high, always over $40. Sometimes they bill us twice. I… Full Review ▶

01/15/03
Resident

I love my apt, but the management is horrible, a pain to deal with. They are very rude, they have no phone ettiquite, they basically couldn´t care less. I have been there a year and the gates are always broken, they… Full Review ▶

12/05/02
Resident

I was a 2 1/2 year resident. The first year, they had great managment. That changed just after. They stole the car cover off my second car and were going to tow it. Even after I said it was mine and… Full Review ▶

11/19/02
Resident

I have lived in a lot of apartments of different types, sizes, and styles.

If it were not for the poor management, it would be worth the money....but it is not.

The management is a class C while the… Full Review ▶

11/11/02
Resident

I moved in the apts in August and really love my apt. The floorplan is spacious and I have a great patio and my garage is great!

It is near the airport, so with the windows open you will hear… Full Review ▶

10/30/02
Resident

Horrible management. lived there 2 years, still waiting on someone to check a water problem in the main bathroom. No one helps, lazy and rude management. No order, no monthly cleaining. Pool always dirty with beer cans all over the place.… Full Review ▶

10/24/02
Resident

I moved in around the end of January of 2002. The management was nice moving in but not so on the friendly side when you go to the office. I haven´t had a problem getting things fixed they fix sameday to… Full Review ▶

10/16/02
Resident

I would not recommmend this apartment complex to anyone. Since I´ve moved in I have had problems with the number of dogs not on leashes in the complex not to mention the poop all over. I have to watch every step… Full Review ▶

08/23/02
Resident

Every time I have ever gone inside the office to take care of anything, they are always on personal phone calls, while 3 or more people stand inside waiting for help. One day, on my lunch hour, I went in to… Full Review ▶

08/13/02
Resident

Moved in approximatly two years ago. Have never had a single problem with any appliances or required any maintainance. The apartments still look quite new in my opinion. Management was helpful when I needed them (can´t say I have since I… Full Review ▶

07/11/02
Resident

THE APARTMENT OVERALL IS OK....NOT EVEN CLOSE TO GREAT THOUGH. WE HAVE HAD PROBLEMS WITH DISHWASHER, WATER HEATER, DOOR LOCK. WHEN WE MOVED IN THEY SAID ALL APPLIANCES WERE VERY NEW, ETC. THEY DONT SHOW IT. MANAGEMENT IS TERRIBLE-YOU CALL THEM… Full Review ▶

07/08/02
Resident

I have been displeased since the recent transferrance to a new owner or management company. It took weekS to replace my microwave and my garage is still leaking!

If your considering moving here look elsewhere - there are better bargains… Full Review ▶

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