Franciscan at Bear Creek

**** BEWARE **** From: meta337@hotmail.com Date posted: 9/28/2006 Years at this apartment: 2006 - 2006 2 responses   **** BEWARE **** Deceptive Selling Practices! I was looking for a 1 Bedroom Apartment for me and my son. I explained to the Leasing Agent that I needed a one bedroom, one bath. The bathroom could not be in the bedroom because it's for me and my son. She quoted the price of $587 after the discounts and showed me a one bedroom. After we returned from looking at the apartment, she stated that, oh by the way, the apartment that's available have 6 less square footage. I asked specifically what was the difference. "She stated the ONLY difference is the walk through kitchen. There would be a wall there instead. But it's really nice and everything else is the same." I asked for a floorplan. She said she didn't have one. It's the same as the one I had except for the wall and she marked where the wall would be. I agreed to take it. I was approved and she stated I could come sign the lease the following week and when the apartment was ready look at it. I called back on four (4) separate occasions to setup an appointment to sign the lease. Each time I called I was told we are "sooo" busy, this is not a good time. It would be better if you came the following week. I called to verify this agreement that the apartments have where you can only get ATT Home Entertainment for you TV, Phone, and Internet. It took me many phone calls to setup the ATT HE (Internet, phone) and the separate ATT special version of Dish Network. I was told by the leasing agent this would be one bill. When I called these companies, there are two separate bills. I setup accounts with both and gave a $50.00 deposit. This back/forth went on until I just went to the office on 09/27/06. When I first walked into the office the leasing agent looked surprised and said, "Oh, I thought you cancelled' We gave your apartment away." I stated this can't be because I already gave my notice at the apartments I'm living in and have to be out by Oct 1st. Then she said, "I'm just joking". It wasn't funny to me. She then went and got the lease for me to sign. She started selling the apartment. "It's so cute, has new carpet, new floors, you'll love it". She had my name spelled wrong on the lease. So, I told her I wanted to go look at the apartment while she corrected my name. She agreed. I went into the apartment and was totally shocked immediately. Difference: 1. The 1st apt that she showed my didn't walk directly into the living room. This apt when you open the door you are in the living room. 2. The 1st apt washer/dryer had a separate room directly next to the entrance. This apt had the washer/dryer in the kitchen, without a full door to prevent the noise of the machines. 3. The 1st apt had the bathroom outside of the bedroom. This apt had the bathroom inside the bedroom. These are major difference that were NEVER told to me. I went back to the office and she had a look on her face as if she knew what was done. I explained the above to her and stated I didn't want that type of apartment. I also explained that it was deception. She stated she just now found out about the washer and dryer and she "thought" she told me the rest. She said she would try to get another tenant to switch with me. Or, she had a 3rd floor apartment. They wouldn't be ready when I needed them but she could put my stuff in storage if I could stay with family/friends. I told her I didn't know what I wanted to do with such short notice. I explained how frustrated I was with the whole situation. She said she would call me tomorrow. I had to call her today. She said the other tenant didn't want to switch. But, she has a 3rd floor that would cost $700 and something. My apartment was for $587. Why would I want to pay $700 for her deception' I asked to speak to a manager. I attempted to explain the situation and told her the leasing agent lied to me. She stated, "She does not lie." This is when I really got fustrated. She didn't want to listen to what I had to say because I was talking too loud. I attempted to lower my voice but she just would not listen. I asked for a complete refund very calmly. She stated it would take 30 days and I couldn't get it any sooner. I asked her to fax that to me in writing. She stated she would and I provided the fax number. It's over 3 hours later and I still haven't received the fax. I have to find another apartment available for move in tomorrow. Call all the service and have them cancel the orders. I have to put up another cash deposit at another location that I don't have available to me right now. This was all unnecessary and preventable. The leasing agent should have been honest. Explained the proper difference and allowed be to make a decision based on the facts.

Recommended: NO Overall Rating

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