Mansions by the Vineyard
2400 State Highway 121, Euless, TX 76039
817-355-1717  WEBSITE save favorite
AVERAGE RATING
recommended by:
64%

overall rating:
3.2
2.8
2.8 Parking:
3.4
3.41 Maintenance:
3.5
3.49 Construction:
3.4
3.36 Noise:
3.5
3.48 Grounds:
3.5
3.52 Safety:
3.2
3.19 Office Staff:
< | >

Great Staff, Nice Neighborhood, Friendly Neighbors

From: cherndon1
Date posted: 6/5/2008
Years at this apartment: 2008 - 2008
User Response is available. 4 responses
 
My family moved here at the end of March of this year. Stacey, Lisa, and Gina made an extraordinary effort to help us with our move. I feel that the support and assistance that they provided demonstrated the commitment they have to their customers. We look forward to a long relationship with the staff, as well as our neighbors. Thanks for all your hard work!!!

Recommended: YES
Overall Rating
5 out of 5
Parking:
3 of 5
Maintenance:
5 of 5
Construction: 5 of 5
Noise:
3 of 5
Grounds: 5 of 5
Safety: 5 of 5
Office Staff:
5 of 5
I'm the author!
Lived here?


User Responses

From: Anonymous Date: 06/05/2008
Yes Stacey and Gina are great. As far as Lisa is concerned, beware. She sometimes may seem helpful at first, but if she or her staff make any mistakes (which they will), do not expect her to take any responsibility for it. I have never met any manager in any business who is so unwilling to help a customer/resident or so quick to parlay responsibility to those employees who work below her. There is probably a reason this complex is rated lowest in the Office Staff category. (And it is not because of Stacey or Gina) Oh and good luck finding a parking for yourself, much less any guests you may have.
From: Anonymous Date: 06/11/2008
Good luck! Wait until you have to call maintenance. It has taken them at least 3 days for every call that I have made, and there have been quite a few. The hard work ends after your "honeymoon" period, which only lasted about 1 month for me.
From: cherndon1 Date: 07/03/2008
I guess that people have to understand that there are many maintenance requests in any apartment complex, and it is up to the management to prioritize the requests to respond to "emergency or urgent" requests accordingly. While each and every request is a priority to the person that submits it, as tenants in an apartment community with limited staff and resources, we have to understand that there are other people ahead of us in the queue and there may be other problems that are a higher priority that we are not aware of. I feel that the maintenance and management staff has been attentive in addressing issues that are presented to them on a daily basis. When I have had a problem that required immediate attention, the staff was very responsive to my needs, and corrected the problem in a timely manner. Be patient, and realize that you???re not the only person that lives here.
From: Anonymous Date: 07/03/2008
I am a bit curious....why is it that if you post a favorable comment with names no one complains, but if you post a non-favorable comment with the names you are chastised about the rules?
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