My wife and i lived in the apartments for 6 months. It started out okay, the people in the office were nice and got us moved in in about 3 days, which was necessary. Everyone was friendly, did the $299 total move in, stuff like that. It was easy. In the 6 months we lived there, my wifes $60,000 car was hit 3 times (never had been hit in the year we owned it before this), and office wanted nothing to do with it. The courtesy officer was useless, we saw cars get broken into, and he would not return our phone calls or show up to check out the situation because "it was too late" and he was "sleeping" (at about 11pm)...

We signed a 6 month lease because we were in euless for the summer for an internship, and due to have a baby early october. We intended to be out and back into our house by then. When we moved out, the office was IMPOSSIBLE to get a hold of to find out about getting our pet deposit back.
We had one dog that was house broken, and when my wife FINALLY got ahold of the office (after about a week of trying to get them to do the walkthrough so we could get our deposit back), Mikki (in the office) was VERY rude, and stated that there were pet stains on the carpet and they would have to do a pet treatment. My wife didnt understand due to there NOT BEING pet stains on the carpet but agreed, and said that a pet treatment would be cheap and just come out of the deposit, right' oh no, Mikki insisted they would have to replace carpet padding, and that would take the full $200.

On top of this, As we were preparing to move out and packing the apartment, another resident approached us trying to figure out how to get in touch with the office. The number they gave her when moving in took her to a computer company, and not actually the office. She had had her apartment broken into and everything stolen, all jewelry and anything else of value. The door was completely destroyed. She filed a police report, and even they could not get ahold of the office to have the door fixed. I still wonder what she finally did. Courtesy officer, maintenance, nor the 24 hr emergency lines would call her back about putting a new door on her apartment. She was unable to stay there because she no longer had a door!!!

They are terrible. They recently changed the name to the arbors on post oak, saying they changed management, were "upgrading" the apartments (which if you ask me, they make them look WORSE... cheap and very unsecure)... i think its the same people trying to run from the BBB. I am filing a complaint with the BBB for the way the office treats their residents. They are all for taking money, but when it comes time to return deposits, they wont do it. They are ridiculous. Dont waste your money here, they will rip you off and NEVER come to your aid when you really need it.

OH AND about 4 weeks before we moved out, our A/C started leaking BAD. We had to keep a trash can under it to keep it from causing water damage to the floor (because we wanted our deposit back)... Nobody would return phone calls or notes or send maintenance to fix our leaky A/C.
They are TERRIBLE. Dont let them get you.

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