Sorrento Apartments
#9,164 #70 #1,565

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Sorrento Apartments

5800 Sandshell Drive, Fort Worth, TX 76137
(137 Reviews)
$1,340 - $2,111/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

$1,340

See Floor Plan Details

2 Bedrooms

2 Beds, 1 Bath

$1,653

See Floor Plan Details

2 Beds, 2 Baths

$1,662

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

$2,111

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B-
B-

Renter Ratings

B

Review Ratings

Noise

3.6

Grounds

3.4

Safety

3.4

Office Staff

3.5

Maintenance

3.0

Neighborhood

4.3

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

15

Managerā€™s Review Engagement

C-

Percentage of reviews responded to

40.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

84.73 days

View Community Timeline
View Community Timeline

Sorrento Apartments Reviews

(135)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 1235965

Verified Resident ā€¢ 2024

3/18/2024

Community is quiet and private and a perfect place for me. Im bery pleased with how well kept the apartment is and the friendliness and help i have recieved from Scheradee in the office. I would recommend these apartments for friends or family.

    Manager

    3/19/2024

    Sorrento Apartments
    Verified Resident 1235965 - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at Sorrento!
    Review Author Icon

    Resident 1232590

    Verified Resident ā€¢ 2010 - 2024

    3/7/2024

    The staff here are nice enough. Over the years the apartment has gone a little down hill. There is always dog poop everywhere, no one picks up after their pets. Little kids running around in areas they shouldnā€™t be playing in. Around air conditioning unitsā€¦Ā See More >
      Review Author Icon

      Resident 1225275

      Verified Resident ā€¢ 2000 - 2024

      2/10/2024

      Community is getting older and maintenance is getting more prevalent. preventive-scheduled maintenance repairs seem to be non-existent and it is making the property look shabby, Gates are not functioning. Mail kiosks are looking derelict. Lights are out - at night. General grounds look bad exceptā€¦Ā See More >
        Manager

        2/13/2024

        Sorrento Apartments
        Hi Verified Resident 1196505 - we regret to hear you were displeased with your recent experience at Sorrento. Please feel free to get in touch if you'd like to discuss it with us directly so we can make it right.
        Review Author Icon

        Resident 1217814

        Verified Resident ā€¢ 2023 - 2024

        1/17/2024

        I love my apartment. The community is quiet and safe, especially going and coming from work at night. Itā€™s plenty of lighting. Your walk ways and stairways will not be dark. Whatever issues or concerns you have, management will address it asap. The staffā€¦Ā See More >
          Manager

          1/19/2024

          Sorrento Apartments
          Verified Resident 1217814 - 100% satisfaction is our goal! Great to see Sorrento gave you such a great experience.
          Review Author Icon

          Resident 1216757

          Verified Resident ā€¢ 2020 - 2024

          1/13/2024

          It's been great so far. I just wish the rent increases would slow down. Parking is always good and they are very involved in doing things with the residents. I've never had any issues with other residents either.

            Manager

            1/17/2024

            Sorrento Apartments
            You're the best! We really appreciate the positive review.
            Review Author Icon

            Resident 1213160

            Verified Resident ā€¢ 2023

            1/1/2024

            My experience was not good from the beginning. My apartment was not ready for my original move in date and to this day is still causing so many issues I decided to place a 30 day notice to leave. Itā€™s unhealthy, maintenance is lazy, incorrectā€¦Ā See More >
              Review Author Icon

              Resident 1204304

              Verified Resident ā€¢ 2023

              12/3/2023

              Our records indicate you recently submitted a service request for your Sorrento apartment home. We would greatly appreciate your feedback on the experience. We understand your time is valuable; completing the survey will take only five minutes. How would you rate your overall satisfactionā€¦Ā See More >
                Review Author Icon

                Resident 1200180

                Verified Resident ā€¢ 2023

                11/17/2023

                Peaceful community. Love the trail around the golf course, although at night it gets all muddy and went because of the water sprinklers. Fast maintenance requests resolved. Overall good experience. My apartment was super super dirty though

                  Updated Review

                  Review Author Icon

                  Resident 1192536

                  Verified Resident ā€¢ 2023

                  10/24/2023

                  DO NOT MOVE HERE! The management is unresponsive. If you are friends with the people who work here you do not have to follow the rules. They allow viscous/aggressive dogs and DO NOTHING when they attack residents. The pool was onlyā€¦Ā See More >
                    Manager

                    10/25/2023

                    Sorrento Apartments
                    Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
                    Review Author Icon

                    Resident 1177094

                    Verified Resident ā€¢ 2023

                    9/5/2023

                    Fair. Wish maintenance would be more effective and office be better at communicating. Currently having an issue with valet trash and Iā€™ve submitted multiple request to maintenance to just be done by me or me having the flag them down after 2 weeks or more.ā€¦Ā See More >
                      Review Author Icon

                      Resident 1175238

                      Verified Resident ā€¢ 2023

                      8/30/2023

                      Itā€™s be wonderful and great, the apartment is beautiful and facilities is great, if feels safe here and friendly people here.I would recommend friends and family to move here, the school system here is also amazing.ā€¦Ā See More >
                        Review Author Icon

                        Resident 1171367

                        Verified Resident ā€¢ 2023

                        8/18/2023

                        I recently moved in, end of April. Itā€™s quiet regularly with the exception of a vehicle with a car alarm that goes off to much. But other than that itā€™s pretty quiet. The grounds are clean but sometimes you might see something onā€¦Ā See More >
                          Review Author Icon

                          Resident 1171326

                          Verified Resident ā€¢ 2022 - 2023

                          8/18/2023

                          Safe, affordable. Limited parking. Small car garages. Gym needs more weights. I was told some were stolen from the amenity. Pools took way too long to open for residents. Love the events offered to residents (movie night, food trucks etc)

                            Review Author Icon

                            Resident 1169598

                            Verified Resident ā€¢ 2023

                            8/13/2023

                            Itā€™s has been pretty good so far. I am super glad i chose to move here. The community events the apartments host are super cool and fun hopefully Iā€™ll be able to join sometime! And hopefully I get to enjoy the pool before winter hitsā€¦Ā See More >
                              Manager

                              8/16/2023

                              Sorrento Apartments
                              We appreciate your positive review about your recent experience with us!
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2017 - 2018

                              9/2/2018

                              I have lived here going on 9months. Since day 1 have had ome type of issue after another. Don't put a work order in on the online portal- they don't check it! Lease dates wrong, apt wasn't ready, trying to reach the office, to maintenanceā€¦Ā See More >
                                Review Author Icon

                                ralphpatrono

                                Resident ā€¢ 2016 - 2018

                                1/11/2018

                                Office Staff has constant turn over. When you call the office the phone is answered then they hang up. The Mgr. says that it's a problem with the new phone system, which has been going on for 8 months. Remote for front gate does't work,ā€¦Ā See More >
                                  Review Author Icon

                                  Sonado

                                  Resident ā€¢ 2016 - 2017

                                  4/22/2017

                                  I love my apartment! I have lived here 10 months. I just signed another lease. The office staff is always very nice and helpful. I have had some problems with noisy neighbors but the problems was addressed by the office andā€¦Ā See More >
                                    Review Author Icon

                                    kaitlynlunsford

                                    prospective ā€¢ Visited 2017

                                    3/17/2017

                                    We just signed our lease for these apartments today. We chose The Colonial floor plan. 2 bedroom, 2 bath design. We have seen negative and positive reviews for these apartments which I think is to be expected everywhere. It's important to remember that the majorityā€¦Ā See More >
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2016 - 2017

                                      1/17/2017

                                      Terrible place to live! Staff is awful, something broke in our apartment at least once a month, car got towed for being on painted line!!! Much better apartments outs there don't waste your money living here!ā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2016

                                        12/30/2016

                                        Fitness center is NOT maintained. Equipment is always filthy dirty. Broken treadmill for many months and electronics/resistance function do not work on stationary bike. Everything else in the complex is ok. Residents that I know have complained to no avail.

                                          Review Author Icon

                                          BelleB

                                          Resident ā€¢ 2015 - 2016

                                          5/22/2016

                                          My daughter and I moved here Nov 2015 and I love it! First, as a single parent safety was huge factor in deciding on a place to live, as well as the apartment upkeep, space, amenities (to include surrounding areas, and last but definitely notā€¦Ā See More >
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2016

                                            5/16/2016

                                            Poor customer service. I moved into an apartment as a travelling nurse. The office staff did not let anyone in to turn on gas for water heater. No hot water. They could care less. Not helpful at all. Theyā€¦Ā See More >
                                              Review Author Icon

                                              deutschigmann

                                              Resident ā€¢ 2013 - 2016

                                              1/13/2016

                                              I've been in this apartment about 3 years. I haven't had any trouble with the staff. Maintenance has been good, even coming out for two hours at 9pm to get my AC up and running. The internet used to be quite bad, but has gotten aā€¦Ā See More >
                                                Review Author Icon

                                                andrea.livingston

                                                Resident ā€¢ 2015 - 2016

                                                1/11/2016

                                                Let me first start off by saying I love my apartment. There are somethings that should be replaced/upgraded, but other than that, the size and floor plan is perfect. It's super quiet and other than a few kids playing during the day, you rarely hearā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2014 - 2015

                                                  10/31/2015

                                                  I have lived here for a year now. We were living in the very large 3 bed 3 bath with attached garage. The rent was going up to much on it for us to afford so we went down to the office toā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    • Laundry On-Site
                                                    • Washer/Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                    This community is managed by

                                                    Greystar

                                                    B+
                                                    B+
                                                    Communities
                                                    3213

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Are there surveillance cameras on site?

                                                    Frequently Asked

                                                    Based on 137 number of votes by renters, Sorrento Apartments is currently rated 3.3 out of 5 stars.
                                                    Sorrento Apartments is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    Sorrento Apartments is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    Sorrento Apartments is rated 3.6/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    Sorrento Apartments is rated 3.4/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Sorrento Apartments is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Sorrento Apartments is rated 3.5/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    Managers have responded to 40% of their community reviews in the past year.
                                                    Managers have replied within 84.73 days to their community reviews in the past year.
                                                    Greystar
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Sorrento Apartments

                                                    March 2024

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                                                    Sorrento Apartments is an apartment in Fort Worth in zip code 76137. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,340 - $2,111. Nearby cities include Westworth Village, Haltom City, Lake Worth, White Settlement, and Forest Hill.

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