Laurel Heights at Cityview
#8,812 #68 #1,507

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Laurel Heights at Cityview

5701 Overton Ridge Boulevard, Fort Worth, TX 76132
(222 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

B
B

Renter Ratings

A

Review Ratings

Noise

4.0

Grounds

5.0

Safety

3.0

Office Staff

5.0

Maintenance

5.0

Neighborhood

5.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4 days

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Laurel Heights at Cityview Reviews

(218)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2020 - 2023

10/23/2023

A certain person or person's has made (not nice) comments concerning MANAGEMENT. I'M HERE to SAY that WE'VE BEEN here for some YEAR'S and WE'VE found that after a AWESOME MANAGER named CRYSTAL had LEFT, and WE'RE ?BLESSED TO HAVE A BEAUTIFUL STAFF OUR MANAGERā€¦Ā See More >
    Manager

    10/27/2023

    Laurel Heights at Cityview
    Thank you for being a loyal resident for so many years! Our goal is to provide exceptional service, and we are delighted that you have found Crystal, Natalie, Aubree, and Moe so helpful. We appreciate you publicly recognizing their commitment to excellence! As always, please let us know if there is anything we can do for you.
    Review Author Icon

    Rachel_K447

    Resident ā€¢ 2019 - 2022

    8/26/2022

    Office and Maintenance teams are awesome!

    We have lived here at Laurel Heights for the past three years and have had the best experience! The apartments are really nice and have been updated. The gym and pools are also really nice. Sandy and the office team are always available for anyā€¦Ā See More >
      Manager

      8/31/2022

      Laurel Heights at Cityview
      Rachel, our team takes pride in our proactive communication and responsive service, so your compliments truly made our day! Thank you for your loyalty and your recognition of Sandy, Mo, and the rest of the team.
      Review Author Icon

      anonymous

      Resident ā€¢ 2019 - 2020

      3/10/2020

      I was a tenant when the renovations occurred. I had one month left on my lease and had already planned to move out but was told the renovations had to happen anyway. Y'all, having seen the apartments before, during, and after... it's a crappy jobā€¦Ā See More >
        Manager

        3/28/2020

        Laurel Heights at Cityview
        We are sorry to hear that your experience was anything less than stellar. Our renovations have enhanced our community, and our team strives to offer our residents exceptional service to make their daily living stress-free. We'd be happy to listen to your observations in order to assess areas in which we might better serve our residents, so please feel free to reach out to us at laurelheights@alapts.com to share further thoughts. Thank you, and we wish you well.
        Review Author Icon

        anonymous

        Resident ā€¢ 2020

        1/16/2020

        Staff is absolutely awesome very friendly and always extremely helpful. Overall great management. I would highly recommend this property to any family or super quite everyone's pretty friendly and they keep it really clean!ā€¦Ā See More >
          Manager

          1/20/2020

          Laurel Heights at Cityview
          Thank you very much for the outstanding review! We're so glad to hear how pleased you are with our staff and community. Please reach out if you need anything at all!
          Review Author Icon

          anonymous

          Resident ā€¢ 2019

          7/24/2019

          DO NOT RENT HERE. Since day one this place has been a nightmare. The women in the office are completely useless, incompetent, and just plain ignorant. Savannah and Crystal are the worst. AFTER our lease was signed they came back and said "oops we messedā€¦Ā See More >
            Manager

            7/25/2019

            Laurel Heights at Cityview
            Hey there! We appreciate you for taking a moment to voice your concerns. Our team is sorry to hear that you are not pleased with our level of customer service, but we can assure you that our entire team is dedicated to providing top-notch customer service here. We do apologize for any miscommunications you have experienced during our recent management transition, but please know that you are always welcome to reach out to our team directly. We'd be more than happy to assist you further, so please stop by our office!
            Review Author Icon

            anonymous

            Resident ā€¢ 2019

            5/2/2019

            This is one of the worst places I've lived. No one at the office answers the phone during business hours (multiple occasions) maintenance is a joke. One of them lives on the complex and is at home all the time. Nothing gets fixed. Everything breaks.ā€¦Ā See More >
              Manager

              1/18/2020

              Laurel Heights at Cityview
              We're deeply disappointed by your evaluation of our customer service. Your happiness is immensely important to us, and we want you to know that we're listening. As we investigate your complaint, will you please contact me at info@HighmarkRes.com, so I can hear more of your observations and make a plan for improvement? Remember to refer to this review and the apartment name in the subject line or body of your email, so we can expedite our response. Thank you for connecting with us.
              Review Author Icon

              Michelle N_D

              Resident ā€¢ 2018

              11/26/2018

              Staff is very friendly and very helpful. Made a quick move from FL to TX really effortlessly. Shannon was great to work with in finding a unit that would work for our needs and on the ground floor. The maintenance staff has been responsive toā€¦Ā See More >
                Manager

                11/28/2018

                Laurel Heights at Cityview
                Hi Michelle, let us be the first to welcome you to the Lone Star State! Shannon is the bomb, isn't she? Thanks for showing her the love. Many thanks for tipping your hat towards our outstanding maintenance crew. We appreciate you sharing your observation regarding the parking lots. We will check that out to see if there is anything we can do to fix the situation. Thanks for letting us know. Please don't think twice about stopping by or giving us a call if you need anything as you settle in. Thanks for your review!
                Review Author Icon

                Liz_S164

                Resident ā€¢ 2018

                10/6/2018

                I am so happy and excited to be here at Remington Hill Apartments, it's a great community and the apartment's are so very nice and spacious!!! The staff are so professional and nice, I'm happy!!!! THANK YOU REMINGTON HILL????ā€¦Ā See More >
                  Manager

                  10/9/2018

                  Laurel Heights at Cityview
                  Liz, we appreciate your outstanding review. We love to hear the enthusiasm about our community and especially your spacious apartment and our professional office and maintenance team. Thanks for the vote of confidence!
                  Review Author Icon

                  Kendra_B217

                  Resident ā€¢ 2018

                  6/16/2018

                  I have a. 2/2 which is very clean and I was able to get one wall painting in living are room which I loved . The apartments are animal friendly for once who has them . I love my community I feel safe and appreciatedā€¦Ā See More >
                    Manager

                    6/19/2018

                    Laurel Heights at Cityview
                    We're absolutely delighted to read that you feel so great about our community! The team will be tickled pink to hear your compliments!
                    Review Author Icon

                    anonymous

                    Resident ā€¢ 2018

                    6/9/2018

                    Pay 1195. Very over priced apartment. The carpet and kitchen cabinets aren't very well put together. Not to mention my bathroom has a crack in the tile. This apartment complex will just "put a patch" on things n call it fixed. Gates are not workingā€¦Ā See More >
                      Manager

                      6/29/2018

                      Laurel Heights at Cityview
                      Thanks for this helpful feedback. Our goal is to provide you with the best living experience possible, and for the best price. We're sorry to hear that you are unhappy, and we'd like the opportunity to improve your experience with maintenance and amenities. When you have time, please reach out to us in the office so we can discuss steps for improving your satisfaction. We look forward to hearing from you.
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2018

                      6/2/2018

                      Remington Hill community makes me feel safe I am raising my son and the staff feel like family. I have lived here about 6 plus years. They have events for there residents and fun things for the whole family

                        Manager

                        6/6/2018

                        Laurel Heights at Cityview
                        Knowing that you and your son enjoy our community really makes our day! Thanks for the awesome 5-star review.
                        Review Author Icon

                        Emily_C435

                        Resident ā€¢ 2018

                        4/24/2018

                        I lived here for 6 months and overall it was ok. I was told upon moving in that you can't hear your neighbors. That was untrue. I had a family with a kid living above me and the noise of their feet shook the wallsā€¦Ā See More >
                          Manager

                          4/26/2018

                          Laurel Heights at Cityview
                          We greatly appreciate your 4-star rating and recommendation! Unfortunately, noise can sometimes be a concern with apartment living due to the shared walls. I'd be happy to listen to your concern further so we can better the experience for our future residents. Please give us a call at your convenience. We wish you all the best in your new home!
                          Review Author Icon

                          Melody_M373

                          Resident ā€¢ 2017

                          12/17/2017

                          The staff of this community is so friendly super nice. The property is quiet and the resident are really nice. I really love landscaping as well the pools. I'm really glad I chose Remington Hill as my new home.ā€¦Ā See More >
                            Manager

                            12/21/2017

                            Laurel Heights at Cityview
                            Wow - what a great review! Thanks for the pat on the back for our friendly team. We appreciate your 5-stars!
                            Review Author Icon

                            SEE17

                            Resident ā€¢ 2017

                            12/4/2017

                            We enjoy living here, they give us a good price for our rent which is really helpful as my husband is a full time student in respiratory care school. It takes a lot of stress off me knowing that we don't have to worry thatā€¦Ā See More >
                              Manager

                              12/8/2017

                              Laurel Heights at Cityview
                              Thanks for the generous review! When you have a moment, please stop by our office or give us a call so we can chat about your situation with your neighbors.
                              Review Author Icon

                              Jennifer_A542

                              Resident ā€¢ 2017

                              12/4/2017

                              Great place to start off. Great staff. Very helpful. Great area. Tons around the area. All walking distance. Would recommend to anyone. Lived here before and it hasn't changed much. ?????????????????????????????????????ā€¦Ā See More >
                                Manager

                                12/8/2017

                                Laurel Heights at Cityview
                                Thanks for the 4-stars. We appreciate your recommendation!
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2014 - 2017

                                11/21/2017

                                I love my apartment community the staff is great and the community is awesome! I have lived here for about 3 years now and I just love it here. No major complaint and would refer to family and friends!

                                  Manager

                                  11/29/2017

                                  Laurel Heights at Cityview
                                  We love your review! Thank you so much for describing Remington Hill as a great place to live. We appreciate your recommendation!
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2017

                                  10/31/2017

                                  The apartments seem nice, the grounds are well kept there is covered parking, the pool areas are nice there is a hottub, the staff is friendly, and the neighborhood seems relatively quiet no complaints.

                                    Manager

                                    11/2/2017

                                    Laurel Heights at Cityview
                                    Dear Resident, thank you for your five-star review about Remington Hill. We strive to provide our residents with a well kept community with functional amenities and friendly and efficient staff. It's great to hear we are meeting our goal! Thanks, again, for the great feedback!
                                    Review Author Icon

                                    Arianna_L

                                    Resident ā€¢ 2017

                                    9/29/2017

                                    Remington hill apartments is a very beautiful community located right in front of a shopping center. Target is right in front of it. It is also surrounded by other beautiful apartements. The community is very peaceful, quiet, and clean. The management and ladies in theā€¦Ā See More >
                                      Manager

                                      10/2/2017

                                      Laurel Heights at Cityview
                                      Thank you for spreading the word! We appreciate your kind words regarding your apartment home. Kindest Regards, Crystal Brasfield Community Director
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2017

                                      8/21/2017

                                      Im moving from out of town to these beautiful clean apartments

                                        Manager

                                        9/7/2017

                                        Laurel Heights at Cityview
                                        Thank you for spreading the word! We appreciate your kind words regarding your apartment home. Kindest Regards, Crystal Brasfield Community Director
                                        Review Author Icon

                                        sheba6

                                        Resident ā€¢ 2017

                                        8/30/2017

                                        The apartment is great. The complex is clean and beautiful.

                                          Manager

                                          9/7/2017

                                          Laurel Heights at Cityview
                                          Thank you for spreading the word! We appreciate your kind words regarding your apartment home. Kindest Regards, Crystal Brasfield Community Director
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2017

                                          7/18/2017

                                          A 5 star review of Remington Hill by Teri J.

                                            Manager

                                            7/18/2017

                                            Laurel Heights at Cityview
                                            Thank you Tierre for the five stars! We love having you here at Remington Hill. Your Community Director, Crystal Brasfield
                                            Review Author Icon

                                            sus0317

                                            Resident ā€¢ 2017

                                            5/3/2017

                                            Good experience so far. We moved in back in Feb. and we like it here. The maintenence people are very responsive, our AC broke back in March, and they came the next day to fix it. We discovered that it still was not workingā€¦Ā See More >
                                              Manager

                                              5/3/2017

                                              Laurel Heights at Cityview
                                              Thank you for your feedback and kind words about our maintenance team. Give us a call and we will be happy to address your noisy neighbors. Coming soon, we will have a few new pieces added to our fitness center. Thank you for choosing Remington Hill. Your Community Director Crystal Brasfield
                                              Review Author Icon

                                              mrs.williams586

                                              Resident ā€¢ 2016 - 2017

                                              4/24/2017

                                              Remington hill staff from parks at tree point in Arlington are the BEST. we followed them here and still they remain the best. You're experience is what you make it. I have no issues. Pay your rent follow rules be kind you will beā€¦Ā See More >
                                                Manager

                                                4/24/2017

                                                Laurel Heights at Cityview
                                                We appreciate your loyalty to Milestone and our staff. Thank you for your feedback. Your Community Director, Crystal Brasfield
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2017

                                                4/4/2017

                                                Loving my apartment since moving in, nice staff, good neighborhood, near shopping centers but it sounds like the neighbor just let the kids bounce off the wall all day everyday

                                                  Manager

                                                  4/5/2017

                                                  Laurel Heights at Cityview
                                                  Thank you for spreading the word! We appreciate your kind words regarding your apartment home. Please Kindest Regards, Crystal Brasfield Community Director
                                                  Review Author Icon

                                                  bambrook

                                                  Resident ā€¢ 2015 - 2017

                                                  3/15/2017

                                                  Been here about two years and overall it has been a pretty good experience. The staff is friendly and helpful, neighbors are fairly enjoyable, and it has a great location

                                                    Manager

                                                    3/17/2017

                                                    Laurel Heights at Cityview
                                                    Thank you for spreading the word! We appreciate your kind words regarding your apartment home. Kindest Regards, Crystal Brasfield Community Director

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                    • Cats Allowed
                                                      Rent: $25. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call our Leasing Office for complete Pet Policy information.. Pet Limit: 2
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                                                    Other
                                                    • 24-Hour Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • Balcony or Patio
                                                    • Bark Park
                                                    • Controlled Access
                                                    • Faux Wood Floors
                                                    • Fitness Center
                                                    • Granite Countertops
                                                    • High End Appliances
                                                    • Outdoor Picnic Area
                                                    • Parcel Lockers
                                                    • Pet Spa
                                                    • Pool
                                                    • Tennis Court
                                                    • Valet Trash Service
                                                    • Walk In Closets
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                                                    Leasing

                                                    Exceptional living awaits you in a one or two-bedroom apartment at Laurel Heights at Cityview. Situated in Southwest Fort Worth, Texas, our community places you in a desirable setting near The Shops at Clearfork and Hulen Mall. As a resident, your morning commute is a breeze, thanks to our prime location near I-20, I-820, and Chisholm Trail Parkway. Treat yourself to luxury living with modern amenities designed to enhance your lifestyle. Our community boasts three resort-inspired pools with relaxing sundecks, a social courtyard with grilling areas, and an inviting clubhouse.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

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                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 222 number of votes by renters, Laurel Heights at Cityview is currently rated 3.4 out of 5 stars.
                                                    Laurel Heights at Cityview is rated 5/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Laurel Heights at Cityview is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Laurel Heights at Cityview is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    Laurel Heights at Cityview is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    Laurel Heights at Cityview is rated 5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Laurel Heights at Cityview is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 4 days to their community reviews in the past year.
                                                    American Landmark
                                                    Dogs Allowed
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Rent: $25
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time non-refundable pet fee of $300 per pet, and monthly pet rent of $25 per pet. The following breeds are restricted: Pit Bull Terrier, Staffordshire Terrier, American Staffordshire Terrier, American Pit Bull Terrier, or all mixes of the above-listed breeds. Please call our Leasing Office for complete Pet Policy information.
                                                    Pet Limit: 2

                                                    Contact Property

                                                    Laurel Heights at Cityview

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Laurel Heights at Cityview is an apartment in Fort Worth in zip code 76132. This community has a 0 Bed, 0 Bath Nearby cities include Westworth Village, Haltom City, Lake Worth, White Settlement, and Forest Hill.

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