You are right! The law states a legal description must be attached to any lease over 12 months, which is exactly why we have one attached to each lease signed since we acquired the community in July 2006. If you come by the office I will be more than happy to copy the addendum from your file so you have it for your records.

I will not respond to the other comments as they are obviously made in anger and have no validity.

I'm very sorry you feel you have had an unpleasant experience at our community. We strive to meet the needs of our residnts and offer a community they are proud to call home.

It has been a very rough transition for some residents and we apologize for any inconveniences they may have had. When we purchased this property, there was no landscaping, the exterior paint was peeling, the fitness center was crammed with fitness equipment from the 1980's that was not operational, the business center had been taken over by management and used for storage, the pool had been closed for three months and they were officing out of a vacant apartment because the office had caught fire nine months prior with no renovations planned and there were no amenities for the residents to enjoy at all.

Since we began managing the community in July 2006, we have changed the name, completed a full exterior paint, replaced every garage door, remodeled the office, remodeled and expanded the size of the fitness center, purchased $40,000 in brand new heavy duty commercial fitness equipment and purchased very nice pool furniture and a top of the line grill to hold us over until pool renovations begin in the fall. In addition, we are at the tail end of a $213,000 landscape improvement project that will make the property as beautiful as it ahould be. Not only that, but the plant materials being intalled are drought tolorant to keep the property green while we suffer through another two years of water restrictions.

As with any property that has been renovated, we have increased the rates. This has burdened some of the residents because this was the least expensive community with rates $200-$400 less than comparable apartment communities in our market. Infact, when many residents toured other communities in our area they resended their notice to vacate once they saw we were not over priced. We constantly keep abreast of the properties in our market and adjust our rates accordingly.

With or without the renovations, the rates were too low. All of the wonderful changes are worth the time and lashings we take on a daily basis. Our goal is to improve the living experience of each of our residents. As much as I'd like to, I can't make everyone happy but I am always available to discuss your concerns.

We now have a great looking community that I am very happy to be a part of. I know change can be difficult, especially when it involves your personal finances. If beating up the manager makes it a little easier, I can deal with that. I am very appreciative of the residents that stuck with us on this project and have been amazingly patient, accomodating and kind through the major construction. I hope you are pleased with the improvements.

Lastly, I'm very proud of the maintenance staff and leasing team. Their drive and momentum have never failed even under enormous pressure. They have been repeatedly verbally abused and still maintain the highest professionalism with ease.

Thank you,

The Residences at Starwood

Your thoughts' Post a response to this review. You are right! The law states a legal description must be attached to any lease over 12 months, which is exactly why we have one attached to each lease signed since we acquired the community in July 2006. If you come by the office I will be more than happy to copy the addendum from your file so you have it for your records.

I will not respond to the other comments as they are obviously made in anger and have no validity.

I'm very sorry you feel you have had an unpleasant experience at our community. We strive to meet the needs of our residnts and offer a community they are proud to call home.

It has been a very rough transition for some residents and we apologize for any inconveniences they may have had. When we purchased this property, there was no landscaping, the exterior paint was peeling, the fitness center was crammed with fitness equipment from the 1980's that was not operational, the business center had been taken over by management and used for storage, the pool had been closed for three months and they were officing out of a vacant apartment because the office had caught fire nine months prior with no renovations planned and there were no amenities for the residents to enjoy at all.

Since we began managing the community in July 2006, we have changed the name, completed a full exterior paint, replaced every garage door, remodeled the office, remodeled and expanded the size of the fitness center, purchased $40,000 in brand new heavy duty commercial fitness equipment and purchased very nice pool furniture and a top of the line grill to hold us over until pool renovations begin in the fall. In addition, we are at the tail end of a $213,000 landscape improvement project that will make the property as beautiful as it ahould be. Not only that, but the plant materials being intalled are drought tolorant to keep the property green while we suffer through another two years of water restrictions.

As with any property that has been renovated, we have increased the rates. This has burdened some of the residents because this was the least expensive community with rates $200-$400 less than comparable apartment communities in our market. Infact, when many residents toured other communities in our area they resended their notice to vacate once they saw we were not over priced. We constantly keep abreast of the properties in our market and adjust our rates accordingly.

With or without the renovations, the rates were too low. All of the wonderful changes are worth the time and lashings we take on a daily basis. Our goal is to improve the living experience of each of our residents. As much as I'd like to, I can't make everyone happy but I am always available to discuss your concerns.

We now have a great looking community that I am very happy to be a part of. I know change can be difficult, especially when it involves your personal finances. If beating up the manager makes it a little easier, I can deal with that. I am very appreciative of the residents that stuck with us on this project and have been amazingly patient, accomodating and kind through the major construction. I hope you are pleased with the improvements.

Lastly, I'm very proud of the maintenance staff and leasing team. Their drive and momentum have never failed even under enormous pressure. They have been repeatedly verbally abused and still maintain the highest professionalism with ease.

Thank you,

The Residences at Starwood

User Responses
From: Anonymous	Date: 06/22/2007
I find it interesting you claim your prior criminal record for Theft by Check to have no validity. In my business, character is a major factor. I don't blame any of the residents that have left as a result of your character. You sure write a hell of a promo for all the great things you have done for your property. What's ironic is there is a slew of poor reviews on the property here and damned near all of them are directed at your piss-poor customer service skills (or lack thereof). So grandstand all you like. If you think that a prospective tenant is going to read all the bad reviews and then read your "fluff" promotion of the property and come to the conclusion that The Residences at Starwood would be a "stress free" place to call home..... You go right ahead and think that. My only regret is not being able to see what excuse you give your superior if/when they see what so many of your residents think of the way you have attempted to muscle them and have treated them. Oh... maybe you can explain WHY you and your staff refused to reveal WHO bought the property? That too is public record. Ever heard of the Dallas Business Journal? Perhaps a flyer to the remaining residents doors with the contact information of who they are renting from would serve them well. Maybe it would serve them better to bring their complaints to them rather than be insulted by the manager and her crew that boasts a beautiful property, full of pissed off tenants. Way to go!

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