My sister and I rented the clubhouse to host a party. Before renting the room, we inspected it and requested that bulbs be replaced and for the clubhouse to be cleaned. The management agreed with our request and we left it at that. On the morning of our party, I went to pick up the keys to the room and ask if the room had been cleaned and if the bulbs had been replaced as we requested. Management told me that housekeeping had been sent through there earlier in the week. I then asked about the bulbs and management responded that some of the bulbs had to be back-ordered but what they had in stock were replaced.

Upon arriving in the room, I soon realized there could have been no possible way housekeeping had cleaned the room. Since my guests were expected in a few short hours, I was forced to scrub the toilet; keep in mind there was a nice film around the toilet. I had to scrub down the refridgerator, which included several rotten vegetables & fruits. The floors had to be mopped and scrubbed and the carpet had to be vacuumed. I had to get the room in a respectable manner because it was in no condition for my guest to be comfortable later that evening.

While cleaning the room, I heard the maintenance men walk in and I asked them about the bulbs. Keep in mind, the bathroom & hallway lights were completely out and of course I was told that they were out of stock and were in the process of ordering more. Well maintenance agreed to replace the bulbs, confused, I asked about the out of stock bulbs. They responded by saying that they had NEVER received a work order regarding the bulbs and that they had the bulbs IN stock and did not know what the office was talking about, this was the first time they had this request. I was so MAD! MANAGEMENT RIGHT OUT LIED TO ME IN MY FACE! Thankfully, maintenance was very courteous and cooperative with helping me get bulbs replaced as well as other small maintenance request but if they had not walked in, I would have had to do without. In the end, the party was smash, but all due to my hard work and custodial abilities.

We paid $75 to have this room for one day with the expectation that when we received it, it would be clean and we would return it clean. That was not the case at all for us.

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