The management (especially the new manager Troy) is very nice to you but will never fix your apartment. Their maintenance staff especially Ken is more brilliant than Einstein, so never argue as you are always wrong!
My husband has been living here for the past 2 years and I moved in recently from a different place. It has been less than three weeks and I am already fed up. As mentioned in earlier reviews brown rusty water often comes from the tap. They make 20 year old (or may be more) appliances run somehow by replacing everything with equally old parts (it is hilarious sometime to see how they try to make it work) and then no sooner something else goes bad!!! ... but no matter what, they will not replace it with a new one and most of the times the reason i hear is that this is an old complex and we have to do it this way! Heights is our A/C never cools the house and the only thing they do is replace the air filter, which hasn't helped at all. They have very very poorly educated maintenance staff who give a standard answer ... the A/C is running just fine as it is designed to do only that good and that if we wish we can get an external maintenance personnel at our own expense. My house is a hot air oven even after running the A/C 24/7 and incurring huge electricity bills (200-300 dollars, which is like 1/3 of our apt rent, so anyway you don't save much during summer), and the irony is that the apartment never gets cooler even at night. Sometimes we feel that the outside temperature is not that different from our apartment temp.This is just the beginning of summer, I am worried. I wish I could break this lease, but we are stuck!!! Of course as someone already wrote, according to the management everything is normally working!

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