City Parc II at West Oaks Apartments
#7,596 #186 #1,261

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City Parc II at West Oaks Apartments

3530 Green Crest Drive, Houston, TX 77082
(73 Reviews)
$1,180/mo
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Floor Plans & Pricing

2 Bedrooms

2B 2BA

2 Beds, 2 Baths | 1,017 sq. ft.

$1,180

2 Available Units

See Floor Plan Details

3 Bedrooms

3B 2BA

3 Beds, 2 Baths | 1,215 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C

Review Ratings

Noise

2.1

Grounds

2.3

Safety

1.9

Office Staff

2.1

Maintenance

2.6

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

16

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B

Average time to respond to reviews

13.06 days

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City Parc II at West Oaks Apartments Reviews

(71)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1234466

Verified Resident 2015 - 2024

3/12/2024

They never working and they not professional at all I put in a work order in the maintenance never came in they put all the work on the assignment manager and the other two don't do nothing I wish Mrs Elaine was still here

    Manager

    3/16/2024

    City Parc II at West Oaks Apartments
    We appreciate you taking the time to share your experience with us. Our team strives to provide our residents with prompt maintenance service, so we are sorry to learn of your experience. We would like to speak with you directly, so please stop by our office or give us a call. Thank you!
    Review Author Icon

    Resident 1233271

    Verified Resident 2023 - 2024

    3/8/2024

    I'm not pleased. The children around her can be loud at night in front of your house and argue with you if you asked them to move. The dog upstairs has pee on my items outside. I am ready to move now

      Manager

      3/13/2024

      City Parc II at West Oaks Apartments
      We are genuinely sorry about any disappointment caused by the actions of unruly neighbors. Mutual respect is critical to successful apartment living, and we'd be more than happy to speak to you about any possible options within our community. Please reach out to our office.
      Review Author Icon

      Resident 1223316

      Verified Resident 2022 - 2024

      2/4/2024

      The rent is very affordable. I have put in work orders and it takes weeks to get it fixed. I have had to complain about nasty neighbors leaving their trash outside their door trash bag leaking and not cleaning up behind themselves. We are in… See More >
        Manager

        2/8/2024

        City Parc II at West Oaks Apartments
        We really appreciate you taking the time to share your thoughts with us! We aim to provide our residents with prompt service and a relaxing community. We will work to improve these areas and remind residents of our community policies. Please get in touch with our office if you have any unresolved maintenance needs so that we can set up the necessary services.
        Review Author Icon

        Resident 1222551

        Verified Resident 2021 - 2024

        2/2/2024

        When I just moved in, the apartment was nota safe area as i expected because of the gun shots and gangs around. However, they have improved on the security by having patrol every once in a while and this has reduced on the number of… See More >
          Manager

          2/8/2024

          City Parc II at West Oaks Apartments
          Thank you for sharing your experience and recognizing our efforts to create a more comfortable community that offers residents peace of mind. We appreciate your feedback on our office hours and will discuss opportunities to increase access to our team. If more convenient, feel free to give us a call anytime we can be of assistance. We are here to help!
          Review Author Icon

          Resident 1214453

          Verified Resident 2023 - 2024

          1/5/2024

          Sucks i regret moving in the office staff sucks it's not organized at all. All they care about is a payment. Maintenance sucks. It's roach infested and they exterminator lies says he doing his job and not. Since I moved on I have been having… See More >
            Manager

            1/9/2024

            City Parc II at West Oaks Apartments
            We value your feedback. Providing prompt support that puts residents' minds at ease is important, and we regret to hear that you have not been satisfied. We would like to speak with you about pest control service and hope our team can work with you directly to increase your satisfaction. Please call or stop by our office at your convenience. Thank you.
            Review Author Icon

            Resident 1214417

            Verified Resident 2022 - 2024

            1/5/2024

            I absolutely love the layout of my 2bdrm. What I don't like is the exterior of the building. The stairs and landings are filthy and should be pressure washed more frequently. Also, roaches. Thee cabinets

              Manager

              1/8/2024

              City Parc II at West Oaks Apartments
              We are happy to hear that your layout is a delight to you, and we care that you feel the same toward the other aspects of your living experience. Thank you for directing our attention to the outdoor spaces and for mentioning your need for pest control. Call or visit the office at your earliest convenience to request a pest control service. We look forward to being here for you.
              Review Author Icon

              Resident 1188786

              Verified Resident 2021 - 2023

              10/10/2023

              It's a bad environment and place to live The front office is lazy, there's no security the gate is always broke Ms Elaine and Linda was good people that was there but since they leave everything when down hill, I will be moving out next year… See More >
                Manager

                10/17/2023

                City Parc II at West Oaks Apartments
                Thank you for bringing forward your concerns. Our team is committed to providing excellent service and creating a community that offers peace of mind, and we are sorry to read your comments. We welcome the opportunity to speak with you directly about how we can increase your satisfaction, and we hope that you will stop by or call our office when you have a moment. We look forward to hearing from you.
                Review Author Icon

                Resident 1187981

                Verified Resident 2019 - 2023

                10/8/2023

                The complex is okay the staff could be better with fixing more things when you renew your lease it should be like you moving all over again. There's a lot of work need done on my unit I been living here four years

                  Manager

                  10/14/2023

                  City Parc II at West Oaks Apartments
                  Thank you for your feedback and for being a valued long-time resident of our community. We apologize for any inconvenience you may have experienced, and we are committed to improving our services. Please reach out to our team with a list of maintenance items you would like to see addressed so we can be of further assistance. We look forward to restoring your confidence in us.

                  Updated Review

                  Review Author Icon

                  Resident 1074471

                  Verified Resident 2006 - 2023

                  10/8/2023

                  Used to be a Great Place! Neighbors are Playing Loud music as 12 noon until late evening! Kids are playing Dodge ball game in front of your door and your on the 2nd floor!! Don't bother reporting nothing happens when you do!!! Unexpected Gunshots could… See More >
                    Manager

                    10/14/2023

                    City Parc II at West Oaks Apartments
                    We want our residents to enjoy the entirety of their experience here and are thankful you have brought your perspective to our attention. We are sorry to hear about any disruptions from your neighbors and take your peace of mind seriously. If you would like to discuss your options for moving forward in a different home, we will be glad to talk with you about that. Call or visit the office anytime. We are here for you and hope to learn that your excitement in our community is restored soon.
                    Review Author Icon

                    Maria_H598

                    Resident 2023

                    10/4/2023

                    Excelente y maravillosa atención

                    Mi experiencia en city parc a sido maravillosamente excelente me a recibido y atendido con un amor .los trabajadores hacen bien su trabajo y son muy atentos feliz con su atención el lugar es espectacular… See More >
                      Manager

                      10/10/2023

                      City Parc II at West Oaks Apartments
                      Su encantadora reseña nos ha hecho sonreír. Nuestro equipo se dedica a ofrecer un servicio rápido y profesional a medida que creamos una comunidad bien mantenida y acogedora. Es fantástico saber que esta ha sido su experiencia. Gracias por sus elogios y por elegirnos como su hogar.
                      Review Author Icon

                      Resident 1178859

                      Verified Resident 2022 - 2023

                      9/9/2023

                      Residential stickers and/or visitor parking is needed to distinct who lives in the community or not. Better security that actually works. People at the pool all times of the night disturbing the peace. Cameras installed on the building due to community being trashed. Inspections… See More >
                        Manager

                        9/14/2023

                        City Parc II at West Oaks Apartments
                        We appreciate your bringing forward these concerns. Our team regrets your disappointment with the parking, smoking, and pool noises and will see how we can address these and increase your satisfaction. Please get in touch with us to share more information. Thank you.
                        Review Author Icon

                        Resident 1157898

                        Verified Resident 2020 - 2023

                        7/9/2023

                        Feel they doing the best they can on the outside but need a lot of work in the apartments cabinet need updated better pest control.Need to walk around the community to know what is going on out here..

                          Manager

                          7/14/2023

                          City Parc II at West Oaks Apartments
                          We appreciate your sharing your experience and recognizing our efforts to create an attractive community. Your feedback is valued, and our team will discuss opportunities to address the updates and pest control service you mentioned. Please feel free to call or stop by our office to speak with us directly anytime we can enhance your experience.
                          Review Author Icon

                          Resident 1148601

                          Verified Resident 2022 - 2023

                          6/9/2023

                          My experience with management is terrible , gun violence over her is terrible , I have been on housing 5 years now and this is my second year here and I'm on housing NVER paid rent they are trying to evict me n say… See More >
                            Manager

                            6/13/2023

                            City Parc II at West Oaks Apartments
                            Thank you for bringing forward your concerns. Our team is dedicated to operating with integrity, and you have made some serious claims to the contrary. We will gladly speak with you directly, so please contact our regional customer care group at SouthTexas@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you.

                            Updated Review

                            Review Author Icon

                            Resident 1022927

                            Verified Resident 2015 - 2023

                            5/7/2023

                            When I first moved in, everything was good, the property was kept up very well. But somewhere along the way, the property became very nasty and the residence are they allowed to move in changed the community. Very poor standards.

                              Manager

                              5/12/2023

                              City Parc II at West Oaks Apartments
                              We are disappointed that our upkeep no longer meets your expectations, and we would like the opportunity to discuss your observations in more detail. Please call or come by the office for us to talk further and work to restore your high opinion of our community. Thank you.
                              Review Author Icon

                              Resident 1138286

                              Verified Resident 2009 - 2023

                              5/7/2023

                              I've been a resident here at City Parc 2 for over 15 years and I love my community things are close enough to walk to the people in the apartments have grown to a great community. Also, in the last couple of months I've seen… See More >
                              Manager

                              5/10/2023

                              City Parc II at West Oaks Apartments
                              We are so happy to know that you have enjoyed our community over the past fifteen years and that you share our optimism for the future. Thank you for your support and for sharing about the thriving time you have had here thus far.
                              Review Author Icon

                              anonymous

                              Resident 2022 - 2023

                              4/25/2023

                              Management

                              ------ is racist She believes -------------- . She has no respect for her community . She will get all up in your face call the police on you when she is in the wrong .. they steal money in that office they falsely accuse resident… See More >
                                Manager

                                9/8/2023

                                City Parc II at West Oaks Apartments
                                Thank you for reaching out and sharing your concerns about the service you received. We hold our residents in the highest regard, and there is no place for discrimination in our community. We would like to gather more details from you, and we encourage you to contact our regional customer care team at SouthTexas@HighmarkRes.com. Please refer to this review and the apartment name so we can expedite our response. We hope to hear from you soon.
                                Review Author Icon

                                Resident 1101754

                                Verified Resident 2021 - 2023

                                1/10/2023

                                Horrible! Shootings, robbery not safe hate it here I want to move but can't afford it now BUT IF I COULD ID BE OUT OF HERE! Safety should be top priority here but it's not and that dsnt help anyone in the end

                                  Manager

                                  1/13/2023

                                  City Parc II at West Oaks Apartments
                                  We find it truly disheartening to hear of any such situation in which you do not feel at peace. Your review does not reflect the environment we want for our residents. Please let us know if there is anything we can do to specifically help you. Call or stop by the office any time to further discuss your review.
                                  Review Author Icon

                                  Resident 1100490

                                  Verified Resident 2017 - 2023

                                  1/6/2023

                                  I moved from one build to a big apartment but back then it was great. The buildings NEEDS pressure washed and Doors need to be freshly painted they only make the front area looks nice the garage cans needs to be washed as well.

                                    Manager

                                    1/10/2023

                                    City Parc II at West Oaks Apartments
                                    Thank you for letting us know your opinion of our buildings and doors. We appreciate that you take pride in our community! We are always looking for ways to enhance the living experience here, so please feel free to reach out to us directly with any further ideas you may have. Call or stop by the office anytime!
                                    Review Author Icon

                                    Resident 1085536

                                    Verified Resident 2019 - 2022

                                    11/15/2022

                                    My experience at this community has been ok but I wish things would get better for the most part it can be quiet around here but I think we need some type of security and maybe need to keep the gates closed so ppl can't… See More >
                                      Manager

                                      11/19/2022

                                      City Parc II at West Oaks Apartments
                                      Thank you for reaching out to us with this valuable feedback! We will focus on improving our community's maintenance and cleanliness needs and remind our residents to dispose of their garbage appropriately. When you have a chance, please contact our office so that we can address your specific concerns in more detail.
                                      Review Author Icon

                                      Resident 1081668

                                      Verified Resident 2018 - 2022

                                      11/4/2022

                                      The apartments overall are not bad but the people that live her make it bad. More needs to be done about who is allowed to rent and things will change. I for one do not get any assistance so I pay a lot and expect… See More >
                                        Manager

                                        11/9/2022

                                        City Parc II at West Oaks Apartments
                                        Thank you for providing a review and sharing your concern. Creating a community where residents have peace of mind is important, and we regret that the smell of smoke has decreased your satisfaction. Our team would appreciate some additional details. Please call or stop by the office so we can work with you to address this issue. We hope to hear from you soon.
                                        Review Author Icon

                                        Resident 1043132

                                        Verified Resident 2019 - 2022

                                        7/8/2022

                                        I have had great experience professional from office staff and maintenance friendly and respectful maintenance is great they always come when I have a problem quick with response office staff alway friendly and respectful

                                          Manager

                                          7/12/2022

                                          City Parc II at West Oaks Apartments
                                          We appreciate your wonderful review! We are immensely proud of the exceptional professionals we hire to maintain our community, and it is encouraging feedback like yours that validates our commitment to excellence.
                                          Review Author Icon

                                          Resident 1031968

                                          Verified Resident 2019 - 2022

                                          6/3/2022

                                          I understand that this is a subsidy apartment living. I would say it's not the area and location that makes your community but rather the people. From the staff to the tenets needs improvement. Re elevate your staff so you could have happier tenets.

                                            Manager

                                            6/8/2022

                                            City Parc II at West Oaks Apartments
                                            Thank you for your feedback about our service and the well-being of our community. We strive to make this a place you love to call home, and would like to hear more about your interactions with our team. Please call or come by the office for us to chat about ways we can improve.
                                            Review Author Icon

                                            Resident 1024216

                                            Verified Resident 2017 - 2022

                                            5/10/2022

                                            It's been a lot from loving the area , being near schools and parks getting to know the staff and neighbors. On the bad side mailboxes were broke in so much we the residents had to pick up our mail at some point from the… See More >
                                              Manager

                                              5/12/2022

                                              City Parc II at West Oaks Apartments
                                              Thank you for letting us know how much you have valued our location, our team, and your fellow residents. We want your experience to be outstanding, so we regret that you've felt dissatisfied by issues affecting your mail, youth in the community, and the quality of your home. Will you please call or visit the office so we may address your concerns with you directly? We appreciate this opportunity to make an improvement.
                                              Review Author Icon

                                              Resident 1023028

                                              Verified Resident 2017 - 2022

                                              5/6/2022

                                              Management is not great. It also changes a lot. At one point they told me they lost their copy of my unit key. The last time I put in a maintenance request they did not fix the problem and I stopped trying. The side I… See More >
                                                Manager

                                                5/19/2022

                                                City Parc II at West Oaks Apartments
                                                We strive to ensure our residents receive a prompt response to their service requests, and would like to come look at your unit if this has not already been taken care of. Please call or come by the office for us to talk about this in more detail. Thank you, and we look forward to assisting you.
                                                Review Author Icon

                                                Resident 1022928

                                                Verified Resident 2020 - 2022

                                                5/6/2022

                                                I use to be satisfied and felt safe but now I do not the gates are never both secure, there has been 2 deaths, I would feel more safe if they were to put a more secure gate and cameras up makes us feel as… See More >
                                                  Manager

                                                  5/19/2022

                                                  City Parc II at West Oaks Apartments
                                                  Your satisfaction and safety is important to us. Our team puts the peace of mind of our residents first, so we would like to connect with you to hear more detail about your concerns. Please give us a call or stop by our office for a chat. We hope to hear from you soon.

                                                  Features & Amenities

                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Balcony or Patio
                                                  • Business Center
                                                  • Cable and Internet Ready
                                                  • Ceiling Fans with Lighting in Bedrooms
                                                  • Central Air Conditioning and Heating
                                                  • Clubhouse
                                                  • Energy Efficient Black Appliances
                                                  • Fitness Center
                                                  • Garden Tubs
                                                  • Granite Countertops
                                                  • Grilling and Picnic Stations
                                                  • Hardwood Flooring
                                                  • Low to Middle Income Options
                                                  • National Relocation Program
                                                  • Online Resident Services
                                                  • Playground
                                                  • Pool
                                                  • Pre-qualified Renter's Insurance Available
                                                  • Premium Cabinetry
                                                  • Resident Reward Program
                                                  • Security Deposit Alternative Available
                                                  • Walk In Closets
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                                                  Leasing

                                                  City Parc II At West Oaks Apartments is waiting to welcome you home. Our spacious selection of one and two-bedroom apartment homes boast features including granite-inspired countertops, hardwood-style flooring, efficient appliances, and more. Enjoy cooking out with friends with our grilling stations, get in a workout at our 24-hour fitness center, or relax and unwind at our swimming pool with access to our range of community amenities. Enjoy beautiful landscaping with exclusive access to miles and hiking and biking trails, and close proximity to the downtown Houston nightlife. Call or text us today to schedule your tour for more information!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  Highmark Residential

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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: What is security like?

                                                  Frequently Asked

                                                  Based on 73 number of votes by renters, City Parc II at West Oaks Apartments is currently rated 2.5 out of 5 stars.
                                                  City Parc II at West Oaks Apartments is rated 2.3/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  City Parc II at West Oaks Apartments is rated 2.6/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                  City Parc II at West Oaks Apartments is rated 2.1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  City Parc II at West Oaks Apartments is rated 1.9/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  City Parc II at West Oaks Apartments is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  City Parc II at West Oaks Apartments is rated 2.1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  Managers have replied within 13.06 days to their community reviews in the past year.
                                                  Highmark Residential
                                                  Dogs Allowed
                                                  Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                  Cats Allowed
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

                                                  Contact Property

                                                  City Parc II at West Oaks Apartments

                                                  March 2024

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                                                  City Parc II at West Oaks Apartments is a 1,017 - 1,215 sq. ft. apartment in Houston in zip code 77082. This community has a 2 - 3 Beds, 2 Baths, and is for rent for $1,180. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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