First I want to say that this is NOT my first review and I found it ironic that my previous review was removed after several months. I have lived on this property for about 2 years and I can t say that I am very pleased at all. There is no security on property and numerous of incidents have occurred during my stay. About 8 months ago there was a brand new Acura on all bricks (they stole all 4 tires and rims) and it was parked right in front of the office. Just last week there were 2 cop cars and several cops outside the office in mid day. Most apartments will send you a notice giving you details of what has occurred but Estancia only tells you that they had an incident (with NO DETAILS AT ALL) and a list of safety precautions. I think that as residents it is our right to know what is happening on the property we live in. It would be good to know if someone was assaulted, an apartment was broken into, a car was stolen etc I lived at another luxury property prior to this one and someone was robbed at gun point at night while getting out of their vehicle and we got those details on the notice so we could beware of our surroundings!

The office seems to have a problem answering the phones because every time I call I get voicemail! On several occasions I have had to go physically because even if you do leave a message, they don t call you back. When you actually get to talk to a staff member they seem to be so clueless about everything and answers will vary with every person you get; it is ridiculous! This property is definitely not about its residents. They are considered to be luxury apartments yet they don t even offer a monthly newsletter. During my entire stay they have had one event for its residents.

In addition to the poor customer service, the apartments were very cheaply made! Please beware that the walls are paper thin, I can hear my neighbor s every move and it drives me nuts! I really liked the way the apartments looked from the outside but aside from that, they don t have much else to offer. I am planning to get a house in about 6 months and will be very happy to be out of this place!!!
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