Gael

Gael is recommended by:
57.0%
Overall Rating
3.29 out 5
Parking:
3.24 of 5
Maintenance:
3.43 of 5
Construction: 3.38 of 5
Noise:
3.24 of 5
Grounds: 3.48 of 5
Safety: 3.29 of 5
Office Staff:
2.67 of 5

3919 Essex Lane
Houston, TX 77027
713-355-2828
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Yo!
 

Bad!

From: rajaa25
Date posted: 1/4/2007
Years at this apartment: 2004 - 2007
User Response is available. 4 responses

 
The Gael/Essex House has the worst front office staff. They are biased and seem to be discriminating towards minorities. No one greets you once you are in. Matter of fact they keep on looking at you like you are going to steal something from the office. The previous management company had great staff but once Gables took over, they have had a sudden lack of customer service. They do not seem to want any minorities staying there since the area is considered upscale. A lot of my neighbors have the same views and would not renew their leases. Be careful what you are getting into. They will not listen to you or help you in waiving any late fees or other fees due to them.

Recommended: NO
Overall Rating
1 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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User Responses

From: anonhou Date: 01/07/2007
I am not agreeing or disagreeing with your complaint about your thoughts of the management company, but i work in the property management industry as well and your statement about them not being helpful because they do not waive fees is not valid. Management is not obligated to waive fees.
when you sign your contracts and addendums you understand and become obligated to pay any and all late fees that are due. Managers must remain consistent and if they waive fees for one person they must waive them for the next. That defeats the purpose of having rules and regulations.
From: cinchcowboy Date: 02/01/2007
What does the fact you are a minority have to do with anything. I sick and tired of hearing excuses like that. Becasue I am a white --- male, why should anyone waive fees for me. What makes you so special?
From: yeahyeah123 Date: 02/05/2007
The staff are minority...so please tell my why you think they would be disriminatory against other minority DUMB DUMB!!!!!
From: Anonymous Date: 11/12/2007
What's wrong with discriminating against minorities? I don't want my car on blocks
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