#8,296 #210 #1,396

What is epIQ?

Marq 31

3131 Timmons Ln, Houston, TX 77027
(83 Reviews)
$1,650 - $2,119/mo
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Floor Plans & Pricing

1 Bedroom

1 Bed, 1 Bath

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2 Bedrooms

2 Beds, 2 Baths

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Studio

Studio, 1 Bath

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

B-

Review Ratings

Noise

3.0

Grounds

2.9

Safety

2.6

Office Staff

2.7

Maintenance

2.7

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C+

Number of reviews in the past 365 days

7

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

8.57 days

View Community Timeline
View Community Timeline

Marq 31 Reviews

(83)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2019 - 2024

3/7/2024

Staff doesn’t answer phone calls, the phone just rings, and rings. Building 3 call box for guest and vendor access to building has been broken since 2023. Don’t move here, save your money for a place that cares about their residents.… See More >
    Manager

    3/20/2024

    Marq 31
    Hello – Thank you for sharing this feedback. Our team strives to provide a comfortable and enjoyable living environment here at Marq 31, and we are disappointed to hear your experience has not been better. We value your feedback as it helps us understand what we do well and where we can improve, and your comments will be shared with our team to ensure we improve in this area. If there is anything else we can do to improve experience, please contact us at (888) 225-9825 and we would be happy to assist you. Thank you, Megan at CWS Customer Care
    Review Author Icon

    anonymous

    Resident 2021 - 2024

    2/26/2024

    Run Down Apartments

    Do NOT LIVE HERE. There are so many amazing apartments in Houston and this one is not worth it . The staff take forever to respond if they do. They do not take your concerns seriously such as stolen packages and allow any type of… See More >
      Manager

      3/1/2024

      Marq 31
      Thank you for bringing your concerns to our attention, and we sincerely apologize for the challenges you've experienced. We take resident feedback seriously and want to address your concerns promptly. To better understand your experience and work towards a resolution, we would appreciate the opportunity to speak with you directly. You can reach out to our Community Directors at 888-225-9825, or respond to this review with a preferred time for a conversation and we will coordinate accordingly. Thank you, CWS Customer Care
      Review Author Icon

      anonymous

      prospectiveVisited 2023

      11/30/2023

      Great hospitality

      I'm currently looking for a new apartment and I had such an amazing experience visiting Marq 31 all thanks to Johnna she was super helpful and professional. By the hospitality alone I'm already considering this location.… See More >
        Manager

        12/2/2023

        Marq 31
        Hello - Thank you for taking the time to share this 5-star recommendation and for considering our community to be your new home! We’re so happy to hear that you had an outstanding experience visiting Marq 31! If you have any questions, please give us a call and we would be happy to help. Thank you, CWS Customer Care
        Review Author Icon

        anonymous

        prospectiveVisited 2023

        11/29/2023

        Great Tour!

        The property is very clean and close by a lot of restaurants and stores. Johnna was a great tour guide. Won’t be moving until the spring, but it’s at the top of my list! Glad I checked this place out.… See More >
          Manager

          12/1/2023

          Marq 31
          Hello – Thank you for taking the time to review our community! We strive to provide great customer service here at Marq 31 and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
          Review Author Icon

          JoanthanW

          Resident 2023

          11/28/2023

          Great Property trending upward

          This property is only getting better! And NO i'm not a corporate lackey as some of the more negative reviews have claimed of the higher rating posters, I'm just a happy resident! Darlin, Darlin, Darlin! can't say enough good about Darlin. Darlin has been instrumental… See More >
            Manager

            12/1/2023

            Marq 31
            Hello Joanthan - Thank you for sharing this fantastic recommendation! We strive to provide great customer service here at Marq 31 and we are glad to hear that our team has been so helpful! If there's anything we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, CWS Customer Care
            Review Author Icon

            anonymous

            Resident 2023

            8/14/2023

            HORRIBLE

            This place is horrible. Do not believe the good reviews… they are fake and written by the owners. Nobody cares, and it’s trash. There’s new employees every week. Floors smell like piss, trash everywhere. This place is a dump,… See More >
              Manager

              8/22/2023

              Marq 31
              Hello, Our Community Director would really like to speak with you to address your concerns, however as this has been written anonymously we do not have a way to reach out to you directly. Please reach out to us at (888) 225-9825. We look forward to hearing from you in order to redefine your experience! Thank you, CWS Customer Care
              Review Author Icon

              anonymous

              Resident 2022 - 2023

              5/4/2023

              If you value your car or property, look elsewhere

              The property is nice, however there is a lack of adequate security. I’ve lived here for a year and will be moving ASAP. Since moving in, both mine and my sisters tires were stolen from our cars in one night. The staff did not care… See More >
                Manager

                6/1/2023

                Marq 31
                Hi – We appreciate the time you took to share this feedback. We are disappointed your stay here has not lived up to your expectations. We strive to make Marq 31 a comfortable and enjoyable living environment for everyone. Crime can happen anywhere, and although we cannot guarantee safety or security, we do our very best to discourage it. Please contact our Community Director so we can discuss our security measures with you. If you need anything else, please do not hesitate to let us know. We truly appreciate you as a valued resident here and look forward to speaking with you. Thank you, CWS Customer Care
                Review Author Icon

                anonymous

                Resident 2018 - 2022

                11/7/2022

                Terrible property management ruins the property location

                Do not recommend this community. I've lived here for nearly THREE years and initially considered this property to be a high end community within the River Oaks area of Houston; however, I was mistaken. This property is poorly managed and not high end. Do not… See More >
                  Manager

                  11/8/2022

                  Marq 31
                  Hello Brittany – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. We do our best to discourage crime from occurring at our community. Any missing packages should be reported to the Houston Police Department, and we will release security video footage to the authorities when requested. As for the damage to your home, I sincerely apologize for any inconvenience this water intrusion caused. However, when damage like this occurs we want to ensure it is fully repaired. I understand you already spoke with our Community Director, Madison, and she shared the best way to seek compensation. Please feel free to reach out to Madison again and she would be happy to assist you with any additional questions you may have. Thank you, Emily at CWS Customer Care
                  Review Author Icon

                  Jarred_V

                  Resident 2020 - 2022

                  9/30/2022

                  Could Imrove

                  Location, overall amenities are great. Leasing reps are super helpful and friendly. Unfortunately the community directors are not helpful, barely respond, and make an issue to be your fault anyway they can (cars getting towed), and a lot of crime has taken place.

                    Manager

                    10/1/2022

                    Marq 31
                    Hello Jared - Thank you for taking the time to review our community. We are disappointed to hear your experience at our community has not been better. We strive to make Marq 31 a comfortable and enjoyable living environment for everyone and we do our best to discourage crime from occurring at our community. We appreciate your feedback as it helps us understand what we do well and where we can improve. If there is anything else we can do to improve your experience, please let us know! Thank you, Emily at CWS Customer Care
                    Review Author Icon

                    anonymous

                    Resident 2022

                    9/26/2022

                    Love Marq31!

                    We moved to Marq31 back in August and couldn’t be happier! The amenities are unbeatable as are the interiors of the apartment units themselves. If you’re interested in moving into a luxury apartment community, stop by Marq31. Desmond was a huge help in making our… See More >
                      Manager

                      9/27/2022

                      Marq 31
                      Hello and thank you for taking the time to share this 5-star recommendation and for choosing our community to be your home again! We are so happy to hear that you have had a great experience here at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                      Review Author Icon

                      kerstinarnold

                      Resident 2022

                      9/9/2022

                      Nice place

                      The apartments are clean and well-maintained. The amenity areas are excellent, especially the gym and to the rooftop deck. The apartments are close to lots of grocery stores, shopping and restaurants. Getting on the highway is easy.

                        Manager

                        9/12/2022

                        Marq 31
                        Hello Kerstin - Thank you for sharing this fantastic recommendation! We are so happy to hear that you enjoy living at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                        Review Author Icon

                        anonymous

                        Resident 2021 - 2022

                        9/1/2022

                        So far, my experience exceeded my expectations which is great! Needless to say so far so good since I moved into this apartment over a year ago. The elevators tend to breakdown from time to time but that’s a common theme with apartment buildings I’m… See More >
                          Manager

                          9/1/2022

                          Marq 31
                          Hello and thank you for sharing this wonderful recommendation! We are so happy to hear that you enjoy living at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                          Review Author Icon

                          A.Lopez19

                          Resident 2019 - 2022

                          9/1/2022

                          Great location, good amenities and decent prices

                          We have been living here since January 2019 and have occupied 3 different apartments. So far we have had a good experience overall, with maintenance, leasing staff and renewals. The amenities are great, with a big 2 floor gym and 2 pools, a game room… See More >
                            Manager

                            9/1/2022

                            Marq 31
                            Hello A. Lopez – Thank you for taking the time to review our community! We are so happy to hear that you are having a good experience living here at Marq 31! We appreciate your feedback as it helps us understand what we do well and where we can improve! If there is anything else we can do to improve your experience, please let us know! Thank you, Emily at CWS Customer Care
                            Review Author Icon

                            Payam Honarpisheh

                            Resident 2019 - 2022

                            1/27/2022

                            I have been living at Marq31 for the past 3.5 years. I rate the property based on 1. Staff, 2. Community, 3. Pricing 1. The leasing staff are good and very polite and helpful, and past managers and directors put residents first before prospective residents.… See More >
                              Manager

                              1/31/2022

                              Marq 31
                              Hello Payam – We appreciate the time you took to share this feedback with us. We strive to provide a top-notch living experience here at Marq 31 and we are disappointed that you are upset by your lease renewal. We use industry-standard software that has a sophisticated algorithm to determine pricing and rates fluctuate due to several factors, including floor plan demand, lease length and the overall market. I understand your frustration, however we feel our pricing is competitive within the market. I know you have already spoken with Kelly, our Community Director, however if you have any additional questions about renewing, please contact her. Thank you, Emily at CWS Customer Care
                              Review Author Icon

                              anonymous

                              Resident 2020 - 2022

                              1/3/2022

                              I've been at Marq31 for a little over a year and I am talking to my lawyer to get out of my lease. My issues won't be everyone else's ... I have horrible neighbors violating property guidelines, but as long as they pay the rent… See More >
                                Review Author Icon

                                Art.Vandelay

                                Resident 2018 - 2021

                                12/9/2021

                                I have lived at Marq31 going on 3 years now, and after being a serial annual mover, I'm happy to say I have no desire to leave. The location is ideal, the amenities are very nice, and the staff is great. Sterling in the office… See More >
                                  Manager

                                  12/9/2021

                                  Marq 31
                                  Thank you for taking the time to share this recommendation and for choosing our community to be your home for 3 years! We are so happy to hear that you have had a great experience here at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                                  Review Author Icon

                                  anonymous

                                  Resident 2020 - 2021

                                  7/1/2021

                                  Been living here for a year and have absolutely loved it! There’s such a great community here, especially if you have a dog :) Maintenance requests are completed really quick, the location is perfect for central houston, and I’ve always felt safe. I’d highly recommend!… See More >
                                    Manager

                                    7/6/2021

                                    Marq 31
                                    Hello and thank you for sharing this fantastic recommendation! We are so happy to hear that you enjoy living at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                                    Review Author Icon

                                    anonymous

                                    Resident 2020 - 2021

                                    7/1/2021

                                    Lived here for over a year now. Everyone in the leasing office is like family! I love it here. Special shout out to Desmond who goes above and beyond to resolve any issues you may run into. Thank you Marq31 Apartments!

                                      Manager

                                      7/6/2021

                                      Marq 31
                                      Hello and thank you for taking the time to share this recommendation and for choosing our community to be your home! We are so happy to hear that you have had a great experience here at Marq 31! If you ever need anything, do not hesitate to reach out. Thank you, Emily at CWS Customer Care
                                      Review Author Icon

                                      CourtneyLDW

                                      prospectiveVisited 2021

                                      6/16/2021

                                      I went to tour the property, the apartment was absolutely beautiful! The amenities were amazing, especially the gym. The staff were professional and knowledgeable, answering all my questions I had. Highly recommend Marq 31!

                                        Manager

                                        6/17/2021

                                        Marq 31
                                        Hi Courtney - Thank you for sharing this great review! We’re so happy to hear that you had an outstanding experience visiting Marq 31! If you have any questions, please give us a call and we would be happy to help! Thank you, Emily at CWS Customer Care
                                        Review Author Icon

                                        caseep90

                                        Resident 2019 - 2021

                                        5/20/2021

                                        Marq 31 has been the perfect apartment for me. From the location, to the Gym (2 story btw =) ), to the amazing staff, I have really enjoyed living here. Service request are completed within 24 hours and they have made my fur baby so… See More >
                                          Manager

                                          5/20/2021

                                          Marq 31
                                          Hi Casee - We appreciate you for sharing this wonderful feedback! We are so happy to hear that you love our community amenities, location and customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, Emily at CWS Customer Care
                                          Review Author Icon

                                          mysharona.ski@gmail.com

                                          prospectiveVisited 2020

                                          4/27/2021

                                          I feel like the Marq31 did a bait and switch. So disappointed! I had conversed via email for 3 days about a 3 month, short term lease needed while doing an internship in Greenway Plaza. I toured the complex, which is amazing. The leasing agen,… See More >
                                            Manager

                                            5/6/2021

                                            Marq 31
                                            Hello Sharon – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. We apologize for any misunderstanding regarding pricing for a short-term rental, however I want to assure you that our team did not intend to mislead you. We strive to be honest and upfront with our customers, and use industry-standard software that has a sophisticated algorithm to determine pricing. The initial quotes our team sent you were for longer lease terms, which we thought you were interested in, however when we generated a quote for a shorter lease, the price was higher. If you have any questions or would like to speak with our Community Director, Kelly, please do not hesitate to reach out. We hope you will reconsider Marq 31. Best regards, Emily at CWS Customer Care
                                            Review Author Icon

                                            anonymous

                                            Resident 2020 - 2021

                                            1/7/2021

                                            I moved in over the summer the gentlemen in the office were very professional and knowledgeable about the property. They ensured that I got the apartment That I wanted with everything I told them was important (dark cabinets and a nice view). I rarely close… See More >
                                              Manager

                                              1/8/2021

                                              Marq 31
                                              Hello - We appreciate you for sharing this wonderful feedback! We are so happy to hear that you love our community amenities, apartment home features, location and customer service provided by our team! Please let us know if there is anything we can do to improve your experience. Thank you, Emily at CWS Customer Care
                                              Review Author Icon

                                              anonymous

                                              Resident 2020

                                              10/31/2020

                                              My Name is Yannick and I lived already at Marq31 from 2016-2018 before moving to France ... When I decided to return to Houston, this was the only place I always wanted to live. I love this place, especially the Staff and in particular my… See More >
                                                Manager

                                                11/2/2020

                                                Marq 31
                                                Hello Yannick - Welcome back home to Marq 31! Thank you for taking the time to share this recommendation! As a team, we strive to provide great customer service and we are glad to hear that your experience with us has been top-notch! We appreciate your feedback, as it helps us understand where we can improve. If there's anything else we can do to enhance your living experience with us, please don't hesitate to reach out! Thank you, Emily at CWS Customer Care
                                                Review Author Icon

                                                Macie Wilkerson

                                                prospectiveVisited 2020

                                                10/29/2020

                                                I recently toured this property and it was honestly the best apartment tour I've received since moving to Houston. My leasing agent Desmond was amazing and he gave me a great tour! The property has really nice amenities and the location is ideal for anyone… See More >
                                                  Manager

                                                  10/30/2020

                                                  Marq 31
                                                  Hi Macie - Thank you for sharing this excellent rating of our community! We are so glad to hear you had an amazing tour experience with Desmond. We look forward to having you move into our community! In the meantime, please don't hesitate to reach out if you have any questions or concerns. Thanks, Emily at CWS Customer Care
                                                  Review Author Icon

                                                  anonymous

                                                  Resident 2019 - 2020

                                                  9/6/2020

                                                  Don't live in apt #3329 why? Because who ever lives in apt 4329 which is the apartment on top of 3329, are the most annoying disrespectful people ever. And they are not leaving anytime soon, they have been living there for 3 years. They give… See More >
                                                    Manager

                                                    9/18/2020

                                                    Marq 31
                                                    Hello and thank you for taking the time to provide us with this feedback. We are disappointed to hear that your time at our community is not meeting your expectations and that you're experiencing noise concerns. I assure you that our team takes noise complaints seriously, and I know that our Community Director, Yris, has already reached out to assure you that she would work to address this concern. Please reach out to her directly if you have any additional concerns you'd like to be addressed. Thank you, Emily at CWS Customer Care

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Rent: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Deposit: Required. Rent: Required
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 83 number of votes by renters, Marq 31 is currently rated 3.8 out of 5 stars.
                                                    Marq 31 is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Marq 31 is rated 2.7/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Marq 31 is rated 3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    Marq 31 is rated 2.6/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Marq 31 is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    Marq 31 is rated 2.7/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 8.57 days to their community reviews in the past year.
                                                    CWS Apartment Homes
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    Restrictions: Breed restrictions apply.
                                                    Cats Allowed
                                                    Deposit: Required
                                                    Rent: Required
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Check Availability

                                                    Marq 31

                                                    March 2024

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                                                    Marq 31 is an apartment in Houston in zip code 77027. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $2,119. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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