We were not greeted when we walked in. The office was not busy. We had to walk up to a lady sitting at the desk and ask to see an apartment. She said she'd be with us in a minute and told us to have a seat. She continued to work on her computer. She was not helping any other customers and never offered us water, etc. She just ignored us.

Eventually after about ten minutes, another leasing agent was freed up from his customers and offered to help us. He was very nice and knowledgable and seemed to be from a different planet than the first person we talked to.

But as someone who's worked in the apartment industry, I found it appalling that the lady we first spoke to did not offer to help us in any way or explain to us why she could not help us. The customer walking in the door should be first priority and be greeted. Then if the person is busy, just pleasantly state that she or someone else will be with us as quickly as they can.

I hope AIMco realizes what a sorry customer service person they have in that office.
If that's the way they treat people looking to move there, I would be afraid of how they'd treat people who were locked into a contract/lease there.

I was impressed by the upgrades of the new flooring, counters, appliances, etc. But it seemed as if they didn't upgrade the carpets.

User Responses
From: Anonymous	Date: 08/18/2008
please do not lease with Lakeside Place - you will be disappointed - it's been nothing but nightmare after nightmare since I moved in Jan 2008
From: Anonymous	Date: 10/14/2008
I have lived here over four years and it is worst that a nighmare; The only time the management speaks is when they are showing an apartment and then they are your best friend, go to the office 20 minutes later and then they are rude.

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