Le Renaissance Apartments

Don't be fooled From: -Anonymous- Date posted: 4/25/2007 Years at this apartment: 2007 - 2007 2 responses   We were looking to relocate to Houston from out of state. We checked the reviews to many apartments and found this one had good reviews. So we felt comfortable going with this apartment due to these ratings and never have been in the area. First they said they had a 2bd/2ba that we needed to send the deposit and app fee to hold. We over nighted the check and paperwork and called to make sure it was recieved the next day. We were told it was recieved but they had already leased out the apartment that we were hoping to get. Then they said they had another that would be available, so we agreed to go with that apartment. The next thing I know, we won't be getting that one because the tenants aren't moving. So then they said they possibly would have a smaller 2bd/1ba available by the time we get there. We asked them to hold that one. They said it wouldn't be available until the week we arrived. I explained there was a chance we may not end up moving and whomever I talked with stated we would have a week to withdraw and recieve our money back. The staff was ok, but they weren't calling us, we had to keep calling to see if we would even have an apartment after agreeing on certain ones and sending money. Everytime we turned around the one we thought we were getting wasn't available. The con you into getting different ones knwing we are relocating and on a tight schedule. Then today we called to cancel because we will not be relocating to Houston and they said we cannot have any money back because we were approved and they lost out. How did they lose out if they didn't even have the apartment ready' The staff was rude and didn't hold up to their agreement that we could cancel. Basically because we have good credit and were approved right away they kept our security deposit which they say is not refundable. Please don't be trapped like us! I have a hard time believing that they are really that busy anyway. Good luck. mgFDbN4-dhkSMZ7zRmVH

Recommended: NO Overall Rating

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