Lodge at Shadowlake

Lodge at Shadowlake is recommended by:
17.0%
Overall Rating
2.21 out 5
Parking:
2.77 of 5
Maintenance:
2.39 of 5
Construction: 2.79 of 5
Noise:
2.60 of 5
Grounds: 2.99 of 5
Safety: 2.38 of 5
Office Staff:
1.57 of 5

12360 Richmond Avenue
Houston, TX 77082
281-759-1500
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Yo!
 

RUDE, UNCARING, INCOMPETENT, INCONSIDERATE STAFF

From: -Anonymous-
Date posted: 11/15/2006
Years at this apartment: 2006 - 2006
User Response is available. 1 response

 
I AM CURRENT RESIDENT, and if you are planning to move please look some more information on the management.The NEW managment seems to have made the staff have a negative attitude towards the residents. They seem to think a hassle to deal with not realizing we are paying thier salaries. Ammenities that are told to new resisdents are never made good upon. Dont expect "trail bikes" or "24" fitness center its regualted, there is no rock climbing wall. Outside lights are out, emergency service is never there, they should call it 72 hour emergency service. Their maintaince staff more the most part does NOT speak english. seem to have relaxed their residents back ground check.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
2 of 5
Construction: 3 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: Ineedavacation Date: 11/16/2006
OMG, you took the words out of my mouth. I have been a loyal resident for a few years now. The staff has become very unfriendly. I don't even know where to start. I had a maintenance EMERGENCY that was ignored for three days. Every time I would call to check on it, someone different would anwer the phone & didn't know what I was talking about. They don't even bother to listen to the EMERGENCY line for messages. On top of that, they are REALLY RUDE to the residents. We are paying their salaries. The really could care less. Their attitudes stink & they should clean house & get a new staff, quick!
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