Lodge at Shadowlake

Lodge at Shadowlake is recommended by:
17.0%
Overall Rating
2.21 out 5
Parking:
2.77 of 5
Maintenance:
2.39 of 5
Construction: 2.79 of 5
Noise:
2.60 of 5
Grounds: 2.99 of 5
Safety: 2.38 of 5
Office Staff:
1.57 of 5

12360 Richmond Avenue
Houston, TX 77082
281-759-1500
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Yo!
 

Stay away

From: -Anonymous-
Date posted: 4/26/2008
Years at this apartment: 2008 - 2008
User Response is available. 3 responses

 
We just moved into this place and it was a complete mess. They didnt bother to even clean the apartment prior to renting it out. We submitted numerous items for repair but after three weeks have not seen hide nor hair of the maintenance staff. When we asked when the repairs were coming we were told to "be patient, the maintenance people were on vacation". We are now taking legal action to terminate the lease at this palace and file a complaint for deceptive business practices against them with the BBB and through the Attorney General's Office.

Recommended: NO
Overall Rating
1 out of 5
Parking:
1 of 5
Maintenance:
1 of 5
Construction: 1 of 5
Noise:
1 of 5
Grounds: 2 of 5
Safety: 1 of 5
Office Staff:
1 of 5
I'm the author!
Lived here?


User Responses

From: mellongurle Date: 02/16/2008
Can you please tell me what methods you are using to file these complaints. I too stay on this property and have had nothing but problems since day one. I wrote the complaint on 02/16/08 about Maintenance is a JOKE
From: Anonymous Date: 04/26/2008
Yes, you must file a written request for the repairs using a certified letter return receipt requested, if no action is taken within seven days you must repeat the process advising this is the last and final attempt at securing the repairs. Still no luck at that point they have violated the terms of the lease and you are free to break it, however; i would recommend securing an attorney to recoup any fees they attempt to throw at you. If you honestly want to resolve the issue, escalate it via a certified letter to the corperate office complain DIRECTLY about the office personnel and management to : SENTINEL REAL ESTATE CORP. ATTN: Jason Acosta 1251 Ave. of the Americas, 35th Floor New York, NY 10020 212-408-5000 Fax: 212-603-4964
From: Me_PhiMi Date: 04/29/2008
Thank you so much for leaving the Sentinel Real Estate address, I needed that. Now maybe I can have some-what of a fair chance at resolving my problems witht the apartment complex.
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