Renaissance Village at Shadow Lake (formerly Rio Grande Ranch)
My apartment was broken into for the first time in May of this year (2013). The police were informed, and nothing ever came of the "investigation." The management was very nice and apologetic,so I decided I would stay put.
My apartment was broken into, and RANSACKED, for the second time in November of this same year. I went to the management and informed them of what happened, and even showed them pictures of what the thief did to my apartment. I am being told as of right now, that I will be unable to break my lease without penalty, even though I declare unsafe living conditions. Overall, I have had approx. $2000 (2 laptops, 1 television, 1 iPad, 1 iPod)worth of goods stolen from me.
I also spoke with my neighbor to see if she had heard any strange noises, and the only thing she was able to tell me was that she knows it has been happening to other people. Great! I informed the management of this also, and the only thing they had to say was that it must be untrue or unreported, as I am the only person this has happened to on record.
On a side note, after reading some of the other reviews on here, I have to support the fact that since the new management came into play, things have gone downhill. Our online rent pay system was down for about three months, and when it finally came up again it was not user friendly, and ended up deducting double the rent from my account for the month of October. Also, the water is being shut off constantly. I have had 3 notices on my door in the past month informing me of such.
Oh, and another thing! This complex has 2 phases (meaning that someone has the EXACT SAME apartment number as you), which I think is ridiculous and apparently too confusing for the office staff. I have received numerous notices on my door that were clearly not intended for me, as well as a notice in my first 2 months of residency that my porch was "unacceptable," and "unclean." I had NOTHING on my porch.I also have mail that has been lost along the way, so Heaven knows what important documents my neighbors are privy to.
Although the manager, Cindy Thong, is extremely nice, I do not recommend this community to ANYONE.