Renaissance Village at Shadow Lake
  (formerly Rio Grande Ranch)

Renaissance Village at Shadow Lake (formerly Rio Grande Ranch) is recommended by:
45.0%
Overall Rating
2.91 out 5
Parking:
3.02 of 5
Maintenance:
3.43 of 5
Construction: 3.11 of 5
Noise:
2.89 of 5
Grounds: 3.38 of 5
Safety: 2.77 of 5
Office Staff:
3.04 of 5

2920 Shadow Briar Drive
Houston, TX 77082
281-759-8998
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Yo!

office staff sux

From: -Anonymous-
Date posted: 6/29/2006
Years at this apartment: 2005 - 2006

 
The office staff is unhelpful and rude. I came into the office to talk about the renewal of my lease and the office manager was rude and didn't answer any of my questions or provide any information. I had to write an email complaining to actually get some sort of answer - but that still wasn't helpful. I then came back the other day to ask about 2 bedroom pricing and they weren't able to give me any information on that either - i'm currently in a one bedroom, but need a 2 bedroom. Then, the lady in the office asked me where I currently live - I just laughed and told her that I have been living there for over a year. Don't get me wrong, I like the area and my apartment - it's generally peaceful and i haven't had any problems w/my neighbors, but the office staff is the reason why I decided not to renew my lease. Unless they can get better people working there, i think that they are going to lose more tenants.

Recommended: NO
Overall Rating
3 out of 5
Parking:
3 of 5
Maintenance:
3 of 5
Construction: 3 of 5
Noise:
4 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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