Derby at Steeplechase
#15,537 #432 #2,644

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Derby at Steeplechase

11220 West Road, Houston, TX 77065
(116 Reviews)
$1,195 - $1,779/mo
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 606 sq. ft.

$1,195 - $1,345

3 Available Units

See Floor Plan Details

A4

1 Bed, 1 Bath | 700 sq. ft.

$1,319 - $1,469

3 Available Units

See Floor Plan Details

A2

1 Bed, 1 Bath | 626 sq. ft.

$1,219 - $1,369

2 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 641 sq. ft.

$1,279 - $1,429

1 Available Unit

See Floor Plan Details

A5

1 Bed, 1 Bath | 860 sq. ft.

$1,345 - $1,520

1 Available Unit

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2 Bedrooms

B2

2 Beds, 2 Baths | 1,100 sq. ft.

$1,479 - $1,679

3 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,250 sq. ft.

$1,499 - $1,779

2 Available Units

See Floor Plan Details

B1

2 Beds, 2 Baths | 1,000 sq. ft.

$1,394 - $1,619

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D
D

Renter Ratings

C-

Review Ratings

Noise

2.0

Grounds

2.5

Safety

1.5

Office Staff

1.0

Maintenance

3.0

Neighborhood

2.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

C-

Number of reviews in the past 365 days

2

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

Derby at Steeplechase Reviews

(116)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

terriewilliams58@gmail.com

Resident 2021 - 2024

2/23/2024

Moving Out Nightmare

I gave a 60 day notice and was told it's not acceptable unless I complete their form...another way for management to try and get over...what difference does it make. I hate it here! Glad to be leaving… See More >
    Review Author Icon

    anonymous

    prospectiveVisited 2024

    1/6/2024

    Roach infested

    Were given the keys to a unit that was infested with roaches and covered in dirt and grime. Floors were absolutely filthy and covered with random stains. It's been a week and still nothing has been done to make this unit even remotely habitable. Stay… See More >
    Review Author Icon

    anonymous

    prospectiveVisited 2022

    11/24/2022

    Wow, just wow.

    These people were so nice and welcoming despite the holiday and while everywhere else I looked at just rushed me out the door. My decision was easy. Thank you to you and your staff who were wonderful.

      Manager

      11/29/2022

      Derby at Steeplechase
      Thank you for your interest in our homes! Your experience with our team is a reflection of the excellent customer service our residents receive each day. If you have any questions, please do not hesitate to reach us at derbymanager@cw-res.com.
      Review Author Icon

      Claudee

      Resident 2014 - 2022

      1/25/2022

      Nice place and clean. Management are very good. Maintenance are on time. Friendly people. Food truck every month. Clean pool. Close to everything. Clean trash pick up are clean as well. People here are very nice

        Manager

        1/28/2022

        Derby at Steeplechase
        Hi Claudee, we are grateful for your 5-star review! We hope you continue to enjoy our clean community, top-notch amenities, and friendly team for many years to come. Take care!
        Review Author Icon

        anonymous

        Resident 2021

        7/9/2021

        I have resided here for a few months and thus far have experienced multiple maintenance issues, vehicle rims stolen from the parking lot, vehicles broken into, and catalytic converters stolen from vehicles. When I initially signed my lease, I asked about security and was informed… See More >
          Manager

          7/9/2021

          Derby at Steeplechase
          Hello, We would like to extend our sincerest apologies regarding the issues that you have experienced. As we are sure that you are aware, crime has no address and unfortunately vehicles are a prime target everywhere right now. As with most apartment communities, we do not offer 24 hour security. We do have a vehicle patrol service that drives through the community multiple times during the night and provides us with reports and photos every morning that are on file. In addition, we have a courtesy officer that is on call for disturbances. He is not on property at all times and has not been represented as so. We have cameras installed at the office entrance and in the common areas/amenities which includes the mail area, the pool, and the fitness center. The parking lot lighting has been upgraded with LED lights throughout the community. We are very sorry for your experience with the drunk driver in the parking lot and that behavior is never acceptable. As we discussed, the individual was most likely not a resident of Derby as they were attempting to exit the fire gate and there is little that we could do as they had exited the community and we did not have a plate number to report to the Sheriff’s Department. In regard to your mail, several steps were taken. we reviewed several days of video footage and no tampering was observed at your mailbox. In addition, for your piece of mind, we changed the lock to the mailbox as well. We also noticed that your last names were not updated in the mailbox and took care of that ourselves.. Additionally, we alerted our regular mail carrier and informed them that you were not receiving any mail. We have done our absolute best to resolve any maintenance issues that you have reported with urgency. With that being said, we acknowledge that we can always improve and take this feedback as an opportunity to do so. We would greatly appreciate the opportunity to discuss this further with you.
          Review Author Icon

          anonymous

          Resident 2020 - 2021

          3/22/2021

          I’ve had a good experience here from leasing to moving in. The staff has been helpful & the maintenance is faster than I have experienced at other complexes. I love my apartment & I love that they have food truck events every month. They were… See More >
            Manager

            3/22/2021

            Derby at Steeplechase
            Hello, Thank you for taking the time to share your experience at Derby at Steeplechase. We are pleased to know that you have been provided excellent customer service and that you are enjoying our resident events. Please be sure to let us know if you have any food truck suggestions! We appreciate you for being an active part of our community. Stay safe and have a great week!
            Review Author Icon

            anonymous

            Resident 2020 - 2021

            3/22/2021

            Worst ever don’t move here run ... not safe an very unprofessional at all times.. office lady catia very rude. They lie in the office they don’t care about your well being.. Also apartments are roach infested an maintenance upkeep is sorry. At night you… See More >
              Manager

              3/22/2021

              Derby at Steeplechase
              Hello, We would like to extend to you our most sincere apologies regarding the recent issues you experienced. We acknowledge that we can always improve and take this feedback as an opportunity to do so. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further, please call the Property Manager at 281.890.0226. Thank you and have a great day.
              Review Author Icon

              Shayweaver664

              Resident 2020 - 2021

              2/25/2021

              The vibe here is great! I have a renovated apartment and I absolutely love it! The changes here have really made a difference. Maintenance is faster than I’ve ever experienced before and Katia & Sutton are great :) Thanks Derby!… See More >
                Manager

                2/26/2021

                Derby at Steeplechase
                Hi, Thank you so much for taking the time to share your experience with us! We value your residency, and our goal is to provide the best customer service possible. We are so glad that you love your apartment, and we hope that you will continue to call Derby at Steeplechase your home. Have a great weekend and stay safe!
                Review Author Icon

                Hledet12

                Resident 2017 - 2021

                1/5/2021

                When I first moved in a few years ago it was a different management company. Needless to say, me and many of my neighbors were very displeased overall. When this new management company with NOIPM come here about a year ago, I have a new… See More >
                  Manager

                  1/5/2021

                  Derby at Steeplechase
                  Hi Howard, Thank you so much for taking the time to share your experience living at Derby at Steeplechase. We are so pleased that you recognize our efforts and that you see the changes that we are making to the community. We are ecstatic that we have changed your view and that you are happy to call Derby at Steeplechase your home! We are looking forward to lots of fun events this year and we look forward to seeing you there. Wishing you a very happy new year! Stay safe!
                  Review Author Icon

                  jazzym449

                  Resident 2018 - 2020

                  12/28/2020

                  I've stayed here 3 years now and these apartments have never been as nice as they are now. It's so nice to have management that actually cares about the residents and the property. The improvements with the renovations are huge and were much needed. The… See More >
                    Manager

                    12/28/2020

                    Derby at Steeplechase
                    Hi Jazzy, Thank you for your residency and for taking the time to share your experience at Derby at Steeplechase. We are so happy that you recognize our efforts and we are glad that you are enjoying the renovations. We look forward to a Grand Opening in the near future and lots more Food Truck Friday’s this year! Wishing you a very happy new year! Stay safe!
                    Review Author Icon

                    billlaake

                    Resident 2016 - 2020

                    12/23/2020

                    I have lived here for four years and I am happy here. The new management has made very positive changes and the community looks and runs better than it ever has. The staff is always helpful and maintenance takes care of any of my requests… See More >
                      Manager

                      12/23/2020

                      Derby at Steeplechase
                      Thank you so much for sharing your experience at Derby at Steeplechase. Our goal is always to provide excellent customer service and to create an environment in which you are happy to call home. We are delighted that you are enjoying the renovations and the monthly food truck visits! Don’t forget that friends and family make the BEST neighbors! We wish you and your family a safe and happy holiday!
                      Review Author Icon

                      anonymous

                      Resident 2020

                      11/2/2020

                      Even though my rent didn't increase, my bill gets higher. Definitely not worth the cost considering 3 murders happened in 2020. The management can paint all day, however, I choose safety over a facade. The landscaping is horrible everywhere but near the front entrance of… See More >
                        Manager

                        11/13/2020

                        Derby at Steeplechase
                        We would like to extend to you our most sincere apologies regarding the issues you experienced. We acknowledge that we can always improve and take this feedback as an opportunity to do so. In regards to your utilities, you moved in when the community was flat fee billing which means you were charged the same amount every month regardless of usage. We would be happy to go over your ledger with you anytime. As you are aware, crime has no address and can happen anywhere. We are so thankful that none of our residents were injured during the incidents that occurred. As new owners, we have taken great steps to deter the criminal element including but not limited to: drastically increased lighting, replacing both perimeter fencing and access gates, day and night patrol, and the diligent screening of both current and future residents based on our stricter qualifications. Our exterior renovations have only just begun and are far from limited to only painting. Landscape enhancements have also begun however, they are certainly not finished. We look forward to the renovations of our pool, outdoor kitchen, fitness center, and Wifi Café. You were a valued resident and we are thrilled that you were happy with the customer service that we provided. We would happy to discuss any of your concerns further with you. If you would be willing to talk further, please call the Property Manager at 281.890.0226. We wish you the best!
                        Review Author Icon

                        anonymous

                        Resident 2019

                        7/18/2019

                        Our apt has been broken into and stolen our appliance, cash and jewelries. This place is rundown, not properly maintained, gates are always open saying they are under repair, place is dark at night, no security cameras on the premises, random strangers can just come… See More >
                          Review Author Icon

                          anonymous

                          Resident 2019

                          5/9/2019

                          WARNING PLEASE TAKE YOUR TIME FINDING A GOOD APARTMENT HOME THIS IS NOT IT ,I've only been here for a month and I get paid on the 3rd of every month I was a day late they began emailing me eviction notices so I called… See More >
                            Review Author Icon

                            Sharay_L

                            Resident 2017 - 2018

                            12/4/2018

                            This is my 3rd year at this property. I love it. If I put in a request for maintence it is handle the next day. The office staff is very firendly and tries to get to know the tenant by name. not just an apartment… See More >
                              Review Author Icon

                              anonymous

                              Resident 2018

                              10/25/2018

                              En la oficina son amables en especial Yessica..y están cerca de las tiendas ......................................................?????… See More >
                                Review Author Icon

                                anonymous

                                Resident 2018

                                10/9/2018

                                There is a lot of dog poop around my apartment and when I ask the office for cleaning, there is "yes, yes, yes..." but no respond in action. There are the gates that are not fixed and be opened all day. The office said they… See More >
                                  Review Author Icon

                                  Prestoned

                                  Resident 2018

                                  6/27/2018

                                  Before moving to SteepleCrest I watched the property. I wanted to see what traffic was around this location. I certainly did my research before moving in. I am a current residence one of my neighbors has been here for 6 years. This is a extremely… See More >
                                    Review Author Icon

                                    beeceeak10

                                    Resident 2017 - 2018

                                    1/4/2018

                                    When I first moved in, they front staff was very prompt, but after moving in, they ignore you, until you call their corporate office. I have lived here for a few months and I've seen more cop cars here, than any other place I have… See More >
                                      Review Author Icon

                                      nita7210

                                      Resident 2017

                                      6/17/2017

                                      Just moved in love my new place!!! Close to work!!! And close to a lot of store and beltway and 290!!! The ladies in the office are really nice !!!! Just need to fix the gates for Security but everything else I love so far!!!!!!!

                                        Review Author Icon

                                        PWHIT552

                                        Resident 2016 - 2017

                                        3/17/2017

                                        Things were great when I first moved it. The clerk always rushes people off the phone and can never find a work order. It took 3 months to get my soap dish replaced after it was broken during the plumber fixing a clog in the… See More >
                                          Review Author Icon

                                          anonymous

                                          prospectiveVisited 2016

                                          7/28/2016

                                          I recently stopped in to view the apartment availability and the staff was amazing. I hadn't made an appointment or called but they were more than willing to help me. I recently moved from Miami to Houston so I just didn't know what to expect… See More >
                                            Review Author Icon

                                            kaswil

                                            Resident 2015 - 2016

                                            7/21/2016

                                            Steeplecrest has been by far one of the best apartments i have lived in and currently still is. The staff is always polite, friendly, and always there to help when you need them too. The area is quite and well kept. Overall this place is… See More >
                                              Review Author Icon

                                              brandini411

                                              Resident 2015 - 2016

                                              7/8/2016

                                              I lived at Steeplecrest a little over a year. The office staff was always very friendly and Andrea was always helpful. Maintenance requests were always resolved immediately and I never had any concerns. I would have renewed my lease but needed to… See More >
                                                Review Author Icon

                                                smaynard712

                                                Resident 2015 - 2016

                                                3/22/2016

                                                This community at first glance and walk through looks amazing. It is, especially if you are searching for specific details. We pay a high amount of rent, not for the apartment, but for the amenities. These amenities include a secure gate, a salt water pool,… See More >

                                                  Features & Amenities

                                                  Parking
                                                  • Covered Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Residents with pets are required to pay a one-time $250 pet deposit per pet (refundable), plus a $250 pet fee per pet (non-refundable) and a $25 monthly pet rent (per pet). Two (2) pet max per household, 65 lbs. max weight limit, and aggressive breeds are prohibited at management's discretion. For more information, please call our leasing office.
                                                    Less Info
                                                    More Info
                                                  • Cats Allowed
                                                    Restrictions: Residents with pets are required to pay a one-time $250 pet deposit per pet (refundable), plus a $250 pet fee per pet (non-refundable) and a $25 monthly pet rent (per pet). Two (2) pet max per household, 65 lbs. max weight limit, and aggressive breeds are prohibited at management's discretion. For more information, please call our leasing office.
                                                    Less Info
                                                    More Info
                                                  Other
                                                  • 24/7 State of the Art Fitness Center
                                                  • Clubhouse
                                                  • Coffee Cafe with Wi-Fi
                                                  • Controlled Access Community with Phone Enabled Access
                                                  • Night Patrol
                                                  • Outdoor Kitchen with Gas Grills
                                                  • Package Receiving Service
                                                  • Pool
                                                  • Valet Trash Service
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                                                  Leasing

                                                  Derby at Steeplechase is a beautiful community located in the Cypress Fairbanks area where the best shopping and attractions are just minutes away. We offer a wide selection of well-appointed floor plans with beautiful upgrades. Enjoy a large variety of community and home amenities offered to give the peace and comfort you need in a luxury apartment home. Come and find your new apartment home at Derby at Steeplechase today!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: Closed

                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: Are there surveillance cameras on site?

                                                  Frequently Asked

                                                  Based on 116 number of votes by renters, Derby at Steeplechase is currently rated 2.9 out of 5 stars.
                                                  Derby at Steeplechase is rated 2.5/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                  Derby at Steeplechase is rated 3/5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                  Derby at Steeplechase is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                  Derby at Steeplechase is rated 1.5/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                  Derby at Steeplechase is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                  Derby at Steeplechase is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                  Dogs Allowed
                                                  Restrictions: Residents with pets are required to pay a one-time $250 pet deposit per pet (refundable), plus a $250 pet fee per pet (non-refundable) and a $25 monthly pet rent (per pet). Two (2) pet max per household, 65 lbs. max weight limit, and aggressive breeds are prohibited at management's discretion. For more information, please call our leasing office.
                                                  Cats Allowed
                                                  Restrictions: Residents with pets are required to pay a one-time $250 pet deposit per pet (refundable), plus a $250 pet fee per pet (non-refundable) and a $25 monthly pet rent (per pet). Two (2) pet max per household, 65 lbs. max weight limit, and aggressive breeds are prohibited at management's discretion. For more information, please call our leasing office.
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths

                                                  Check Availability

                                                  Derby at Steeplechase

                                                  March 2024

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                                                  Derby at Steeplechase is a 606 - 1,250 sq. ft. apartment in Houston in zip code 77065. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,195 - $1,779. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, and Missouri City.

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