Amy and Chris were always helpful, and none of the following applies to either of them.
Adriane and Katrina have 0% customer service! We were one of the first families to move into AMLI at La Villita (back when they only had 2 or 3 buildings completed), and we always paid our rent on time, we referred other friends who came to live at AMLI, we donated an Xbox with racing wheel & games (worth over $300) for a fundraiser they held, and I even helped AMLI become a preferred vendor for my company. We paid them an extra $2,600 on top of our monthly rent when we had to break our lease last November becuase we bought a home. They were able to re-lease out unit within a month after we moved out.
When we moved out in Nov of 2008, we were unable to find one of the security access key fobs (for accessing the club house after-hours), so they charged us an extra $50 for that, which we paid as that was part of the terms of our lease agreement. We were told at that time, that they would refund us the $50 if we found and returned the key fob. 5 months later, my wife found the key fob in the bottom of a diaper bag that we hadn't been using. When we tried to return the key fob, Adriane and Katrina were so disrespectful and rude, saying the following:
Adriane said, "You already finished your lease, you moved out already, and we're not going to refund you."
So when asked, "Why don't you refund us because you're going to use the key fob' That would be showing good customer service."
Adriane said, "We're not going to do something special for you, because then we'll have to do it for everyone else. So you think when everyone moves out, and then find the key and bring it back we have to refund them - No! We're not going to do that. It's not our policy."
Then Katrina came out and said, "You are talking last year. Your account is closed, you moved out, we gave you a few days at that time, but you didn't bring it back, so we charged you,and we're not going give you a refund."
We could understand if they weren't going to re-use it, but they said they would re-use it with another tennant, so on top of the $2,600 extra we had to pay them under the terms of our lease agreement, they have ripped us off another $50 bucks. The amount of money is insignificant; it's the principal of doing right by people and showing good customer service. At this time AMLI has shown us 0% customer service!
We will never recommend that anyone rent at AMLI, and I will be following up with my company to have them removed as a Preferred vendor. g-hKOS7s4Nq5n3hEIpHd

User Responses
From: Anonymous	Date: 05/25/2009
The Staff at AMLI have always treated us with the utmost respect and care. They have made us feel welcome every time we come in to the office or see them on property. Adrianne shows a real sense of caring for our needs, Katrina has always responded positively in our interactions. I enjoy going in just to visit with the all the staff at AMLI.
From: Anonymous	Date: 05/31/2009
I am completely agree with the above feedback on Adriane and Katrina. I don't understand why they are still in this community management despite of so much negative reviews on them. These two ladies has no brain at all, they don't know what they are talking about and completely forget what they have said before. They treat you with the utmost respect and care as mentioned in the above comment only at the time of signing the lease. After that whatever you say, you request, they will treat you as a jail prisoner. I hate this community management and regret the day when I made decision to move into this community. God bless y'all.
From: Anonymous	Date: 06/09/2009
"These two ladies has no brain at all"...nice English....hahahahahahahahahahahahahah!!!!!!!
From: Anonymous	Date: 06/18/2009
I actually live at AMLI and used to work for another management company at a community in Dallas and just wanted to say to whoever wrote the above comment that there was nothing wrong about this. If you buy something from a store and try to return it 6 months later they will not let you return it. Why? Because that is their policy. It has nothing to do with customer service, it's what has to be practiced in order to run a successful business. If you have such an issue about what the policy is, then contact the corporate office who makes these policies, don't personally attack someone. I have seen the things the people in the office have to deal with and it's not that they're being unfair or giving bad customer service, they are simply doing their jobs. This is a VERY nice place to live with a great staff and friendly neighbors. Thanks for listening, D
From: Anonymous	Date: 06/22/2009
I also made a couple of posts that have been deleted.
From: Anonymous	Date: 08/16/2009
Management is given discretion in the decisions they make. The family went out of there way for this community and they could not refund them the money as promised. That is poor customer service whether it was a policy or not. Actions speak louder than words and the management did not fulfill their promise.
From: Anonymous	Date: 10/04/2009
Agree with the post above...was the worst living experience I have ever had. I have never lived anywhere where they have a bunch of teenagers running the complex...I would not live there for free!

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