I have always received my deposit when I have moved out of apartments. This time my recliner made a one foot square black mark on the carpet. I have cleaned these type of residue marks out of the carpet in the past but was moving across the country and did not have time in this instance. I could understand a small charge maybe even keeping my $300 deposit but not a $1200 charge. I called to request pictures of what they said were bleach marks on the stairs and there reply was, "We can't give those to you" Eventually I got in touch with corporate after the staff at Rosemont refused to discuss the situation and rudely said I could see the pictures when the collection company calls. Corporate did send me copies of the pictures but on Xeroxed black and white.
I paid the money because I didn't live in the city to fight the situation and it would have cost me more to go to Dallas and defend my case.
Bottom line is I'm sure they didn't change the carpet but certainly took my money. I will never rent from a Linclon Property affliate again!

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates